Post on 14-Apr-2017
transcript
Courtney RuckertJuly 10, 2015
Thinking on Your Feet
AGENDA
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Practice Prepare Perform
Communication Skills
Message
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External Noises
Message transmitted
Message received
It’s not what you say……..
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DeliveryNon‐Verbal
Content Verbal
40%60%
Effective Communication Skills
• Non‐Verbal
• Verbal
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Delivery:Non‐Verbal Communication ‐ 60%
• Body Language – Gestures, movements, mannerisms– Eye contact– Posture
• Appearance
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Body Language
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Body Language
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Physical Appearance
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Content: Verbal Communication ‐ 40%
• Active listener • Concise message• Clear voice• Proper grammar• Vocal variation
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Effective Communication
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I love you!
Practice
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Practice
• Attend Training: improv & Toastmasters
• Gain Exposure: join organization
• Obtain Feedback: mentor, peers, supervisor
• Self‐study: flashcards and journaling
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Prepare
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Prepare
• Understand topic
• Identify audience
• Determine your message
• Prepare anticipated questions and answers
• Rehearse
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Perform
1) Listen carefully and decode the message
2) Confirm understanding
3) Respond via: a. Prepared answers ORb. Answers in an outline
format ORc. Stall
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Confirm Understanding
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External Noises
Message received Message
transmitted
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Answer via Outline Format
• Problem, root cause, and riskOR• Opinion and 1 to 2 points to support OR• Timeline (past, present, future)
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Stalling
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Stalling Techniques
• Ask for clarification or definition
• Silence to collect thoughts
• Defer to other attendees
• Do not know
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Re‐Cap
• Refine your verbal and non‐verbal skills • Practice • Prepare• Perform
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Group Activity ‐ Flashcards
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Objective: Answer flashcard questions clearly, confidently, and concisely for a minimum of 1 minute.
Instructions: • At Each Table:
– Mixture of young & experienced professionals– Designated timekeeper (signals to participant when meets 1 minute min. & 2
minute max.)• When their turn, each person randomly selects 1 flashcard
– Read flashcard to the group (Begin timing)
– Confirm Your Understanding– Respond and/or Stall (talk until reached 1 minute minimum)
– Stop• Next player selects a flashcard and repeats steps noted above
Questions
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Contact Information: Courtney Ruckertcrucke2@emory.edu404‐727‐7160