MANAGING QUALITY

• “degree to which a set of inherent characteristics fulfils requirement”

• ISO 9000:2000

• What is Quality?

MANAGING QUALITY

• In simple and short

– Quality means meeting Customer Requirements.

• For those who wanted to know more about quality definition, please refer

page 3.

MANAGING QUALITY

• Quality- Definition

• “Customer is always RIGHT”

• if not, please refer page 4

MANAGING QUALITY

• Customer is always RIGHT!

MANAGING QUALITY

• “Quality management”

• is based on the truth that quality CANNOT be inspected into a product or service; it must be built into it.

MANAGING QUALITY

• What is a Quality Management System?

• A quality management “system” is the interaction of people, processes and documentation to meet both customers’ stated and implied needs.

MANAGING QUALITY

• Customer-Supplier Relationship

-Quality management revolves around the customer-supplier relationship

Quality Management System

What is ISO?

What is ISO 9000 Management System?

Why ISO 9000 QMS ?

ISO

• What is ISO?– A worldwide federation of national standard

bodies from some 130 countries– Non-government organization– Established in 1947– Mission-Promote the development of

standardization

ISO

• ISO Name

– Derived from Greek “isos”, means Equal

– “Equal” = “Standard” (instead of IOS in English or OIN in French, Organization International de Normalisation

ISO

• ISO’s Achievement– film speed code

– telephone and banking card

– ISO 9000 & ISO 14000

– Symbols for automobile control

– Freight container

– Screw threads

– paper sizes

– SI-System of measurement

– Safety of wire ropes

– ISO international codes for country names, currencies & languages

ISO

• What Fields are Covered?

– All except electrical & electronic

Benefits

• Organization– Internationally

recognized “good quality system”

– Improve marketing edge (especially export market)

– Reduce down time

– improve quality

Benefits

• Customer– Sense of confidence

– Enhance satisfaction

• Employee– Enhance knowledge

– Motivation

Year 2000 Revision

• OLD– ISO 9001:1994

– ISO 9002:1994

– ISO 9003:1994

– Why?– ISO protocols-shall be

reviewed at least once in five years

• NEW– ISO 9001:2000

Y-2000 Revision Plan

• 1. ISO 9000-QMS (Fundamentals & Vocabulary)

• 2. ISO 9001-QMS (Requirements)

• 3. ISO 9004-QMS (Guidelines for Performance Improvements)

• 4. ISO 19011-Guidelines for Auditing Management System

QMS-8 Principles on New Std are based

• Customers focused• Leadership• Involvement of people• Process approach• System approach to

management• Continual

improvement

• Factual approach• Mutually beneficial

supplier relationship

ISO 9001:2000 Requirements

• 1 Scope• 2 Normative reference• 3 Terms & definition• 4 Quality management

system• 5 Management

responsibility

• 6 Resource management

• 7 Product realization

• 8 Measurement, analysis and improvement

System Development

• Decision by Top Management

• Awareness Training

• Develop procedures where required-process approach

• Implement the procedure

• Audit by certification body

• continue next page

System Development

• Certification

THANK YOU

For your patient

Have a Nice Day