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P R O V O K E S O L U T I O N s

Planning for successEffective business governance of technology solutions

Hamish DenstonDUX Team Lead, Wellington

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Introducing…W h o A m I ?W h y a re w e h e re ?

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GovernanceW h a t d o w e m e a n b y g o v e rn a n c e i n t h i s c o n t ex t ?

How do we prepare for the system?

How do we use the system?

How do we maintain the

system?

How do we improve the

system?

Create the framework

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PrepareP l a n n i n g t o s u c c e e d

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Like what?Fo r ex a m p l e …

Ownership & Steering

Change

Operation

Maintenance

Training & Support

Plan for:

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The MatrixW h o a …

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AlignmentE v e r y t h i n g Z e n Strategy?

Culture?Policy?

Do you have

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OwnershipW h e re d o e s t h e b u c k s t o p ?

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SteeringW h o d o e s i t ?W h a t d o t h e y d o ?H o w d o t h e y d o i t ?

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Business as usualW h a t n e e d s d o i n g ?W h o ’ s g o i n g t o d o i t ?

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Business RulesFo r e n d u s e r s

What type of files can be stored in the systemWhat content is appropriate to upload or publishFile naming conventionsPublishing style guideCommunity and social feature guidelines for use and moderationStore all files in the EDRMSCreate meaningful metadata against files

Define

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TasksFo r Ad m i n i s t r a t o r s

Any changes to structure or navigationAdding new sites or librariesManagement of centralised metadata and content typesContent lifecycle managementUser permissions management1st level supportTraining and documentation

Responsible for

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TasksFo r Te c h n i c a l s t a ff

Performance monitoring and managementDatabase managementBug fixesMinor enhancements2nd level support3rd party products

Responsible for

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Thank you

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Questions?