PowerPoint Presentation · 1 Part Sodexo Future Leaders Internship Program Manager + 1 Part Sodexo...

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2017#NALCChicago

#NALCChicago

FACILITATOR:Jeanetta Darno / CEO / Strategic HR Advisors

PRESENTERS:

Michelle Robinson / Director, College & External Relations / Sodexo (National Program Chair, African-American Leadership Forum)

Amber Hebbe / Human Resources Generalist, Pierce Manufacturing / Oshkosh Corporation (Chair, Mentoring Committee, Women's Network)

Ana Maria Mitchell / Director, Card Customer Experience / Capital One (National Lead, HOLA Business Resource Group)

Round 2 Track B:EXPERIENCED ERG (4+ YEARS): Fuel a Diverse Talent Pipeline

2017#NALCChicago

Jeanetta DarnoChief Executive OfficerStrategic HR Advisors

Jeanetta Darno

CEO, Strategic HR Advisors

www.linkedin/company/shr-advisors.com

JDARO@SHRADVISORS.COM

2017#NALCChicago

Michelle RobinsonDirector, College & External RelationsSodexo (National Program Chair, African-American Leadership Forum)

#NALCChicago

FUELING A DIVERSE TALENT PIPELINE

Michelle Robinson, Sodexo

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1 Part Director of College & External Relations

1 Part Sodexo Future Leaders Internship Program Manager

1 Part Sodexo AALF National Program Chair

Michelle Robinson

About Me

#NALCChicago

On-Site Services To our 8 client segments

Corporate, Government, Schools, Universities, Health Care, Seniors, Energy & Resources, Sports & Leisure.

Motivation Services Available in three services categories:

Employee Benefits, Incentives and Recognition, Public Benefits

420,000 Employees

132 Nationalities

34,000 Sites

80 Countries

75 Million customers per day

18th Largest employer worldwide

Sodexo designs, manages and delivers comprehensive service solutions through:

Global Leader in Quality of Life Services

#NALCChicago

Sodexo’s Diversity & Inclusion Journey

Profiles in Diversity Journal• Diversity Leader Award • Innovations in Diversity

DiversityInc #6 (9th year in a row ranked in top 10)• Diversity Councils (#2)• Mentoring (#15)• Global Diversity (#6)• Disabilities (#7)• Recruitment (#5)

A Great Place to Work

#NALCChicago

FUELING A DIVERSE TALENT PIPELINE

Michelle Robinson, Sodexo

Fueling a Diverse Talent Pipeline

EBRG & College Relations

College

Relations

Robert Jones Facilities

Management Internship

Future Leaders

Internship/

Mentors

The Business Case for College Recruitment

College hiring provides greatest opportunity for diverse hires

Between 2005 and 2016, college enrollment was projected to increase

29% for African American students

32% for Asian American / Pacific Islander students

#NALCChicago

Mentoring InternsSodexo Future Leaders Internship Program

Managers Engaging Nurturing & Training Our Recruits (M.E.N.T.O.R.) Program

#NALCChicago

Mentoring Interns

#NALCChicago

“It's great that Sodexo does this. We had extended conversations when she

started and when she left. My intern said that she

always felt there was an open door if she needed to discuss things. I enjoy working with

young people.” -Intern Mentor

“Denisha was so easy to communicate with. We

are both hospitality majors. She’s working on her Bachelors , and I’m

working on my Masters” Intern Mentor

“I found that being matched witha Mentor was very helpful, andhelped me establish additionalgoals for myself.My mentor, also helped me withmy professional resume over thecourse of the internship programwhich was awesome!I was very appreciative of her forthat!“ - Intern

#NALCChicago

Robert Jones Memorial Facilities Management InternshipFueling a Diverse Talent Pipeline

AALF Partnership with Sodexo Schools Segment

Executive Sponsorship

#NALCChicago

Robert Jones Memorial Facilities Management Internship

“This program has set the blueprint for young aspiring

engineers and leaders (like myself). I have made life long

connections internally and externally. These relationships

span from Sodexo Vice Presidents to local community leaders

and politicians. I have developed connections with the

client(C-suite) which also helped in my professional growth.

Like Stephen Dunmore, said we have to able to take risk and

ask a lot of questions which has been essential in my

training and development.” – Denzel Turner, Intern

#NALCChicago

Recruiting Events Partnership

EBRGs are an excellent way to augment college recruiting programs and to drive diverse talent pipelines

Mentoring

Internships that solve pressing business needs

Partnering with Talent Acquisition at recruiting events

Key Takeaway

2017#NALCChicago

Amber HebbeHuman Resources Generalist, Pierce Manufacturing Oshkosh Corporation (Chair, Mentoring Committee, Women's Network)

#NALCChicago

BUILDING WOMEN LEADERS IN THE MALE DOMINATED MANUFACTURING ENVIRONMENT

Presented By: Amber HebbePierce Manufacturing, An Oshkosh Corporation Company

#NALCChicago

Making a Difference

#NALCChicago

⸗ Importance of Voice of the Customer

⸗ Simplifying mentoring program administration

⸗ Importance of leadership support

⸗ How to define your role as an ERG

⸗ Importance of marketing & communications

Key Takeaways

#NALCChicago

⸗ 542 women surveyed, 46% response rate

⸗ Professional development & mentoring – top area of importance

Voice of the Customer

#NALCChicago

⸗ Executive sponsorship and buy-in

⸗ Research and best practices

⸗ Benchmarking with other companies

⸗ Idea mapping

⸗ Plan-Do-Check-Act

Putting a Plan in Place

#NALCChicago

Our Plan…

Mentoring Circles 1:1 Mentoring

#NALCChicago

⸗ Application period – November

⸗ Circles launch – January

Mentoring Circles

Launched late 2015

Started with 10 circles

15 active circles

currently

125 women reached in 2 yrs

#NALCChicago

⸗ Application period – May

⸗ Speed Mentoring Event – June

⸗ Matches made by end of June

1:1 Mentoring

20 mentoring

29 more mentoring

#NALCChicago

Speed Mentoring

Mentors

Mentees

Keys to Facilitation:• 5 minute conversation, 2 minute

transition• Provide mentor & mentee profiles

before event• No more than 40 people per event

#NALCChicago

⸗ Mid-year check-in with mentors

⸗ End-of-year survey for mentors & mentees

⸗ Mentor Knowledge Share Sessions

⸗ Document opportunities for improvement

Progress Check

#NALCChicago

⸗ Examples:

⸗ Importance of mentor & mentee profiles

⸗ Flow of speed mentoring event

⸗ Mentor knowledge share sessions

⸗ Participant accountability

⸗ Importance of marketing & communications

Apply Lessons Learned

#NALCChicago

⸗ Reached 200+ women (25%) in the Fox Valley, WI area in 2 years

⸗ Reached women from almost 20 business functions

⸗ Improved mentoring initiative survey result by 51% in 3 years

Results

#NALCChicago

Questions?

2017#NALCChicago

Ana Maria MitchellDirector, Card Customer ExperienceCapital One (National Lead, HOLA Business Resource Group)

September 2017

HOLA Development

Ana M.Ana has responsibility for Customer Resiliency at two

Virginia sites where she leads the overall effort of helping

customers in their financial journey, while elevating

performance and culture. She also serves as our National

Co-Lead for the HOLA Business Resource Group, focusing

on three pillars—Engage, Attract, and Develop.

Ana joined Capital One five years ago, where she brought

broad customer and leadership experience and over 10

years of global roles with HSBC, including Centre Manager

in Mexico for Latin America and Head of Operations for

Collections in the Philippines.

Director, Card Customer ExperienceHOLA National Co-Lead

The purpose of this program is to help Capital One associates at the Sr. Manager or

Director level, who self-identify as Hispanic or Latino, to achieve their full career

potential.

This program is designed to be a comprehensive 6-month leadership cohort that

provides training and coaching, combining KRW consulting and Capital One

elements. Participants will be assigned a executive mentor and will dive deep into

topics such as difficult conversations, presence, strategic influence, core skills of a

leader, and emotional intelligence.

Sponsored by: Hispanic Business Resource Group (HOLA)

Hispanic Leaders Coaching Program (HLCP)

We have three programs to help develop Hispanic

Talent

The purpose of this program is to help Capital One associates at the Principal

Associate – Manager level, who self-identify as Hispanic or Latino, to achieve their

full career potential. During the program, participants will:

• Meet for 6 in-person group learning sessions focused on leadership development

and digital fluency (sessions will be held two consecutive days per month across

several Capital One locations, including Richmond, Towers/McLean, Plano,

Chicago, New York).

• Be assigned a Sr. Manager/Director-level mentor

• Network with Capital One executive speakers and Business Leaders

Hispanic Leadership Development Program (HLDP)

Círculo stands for “Circle of Learning:” This development program has been designed to provide a deep and meaningful experience for each participant, using a unique combination of one-on-one executive coaching, group cohort learning sessions, and problem-solving “business case” sessions to gain exposure to different parts of Capital One’s business.

Circulo

“The most exciting part of the program is the brotherhood/sisterhood that we

have developed during these sessions. You can feel that once the program

finishes you will always have a fantastic group of friends within the

organization and that is always appreciated.”

-Jorge Y., CSCRM

“I am very grateful for the opportunity to be part of this amazing leadership

program. Every session, I look forward to listening to the executive speakers

describe their experiences and journey in their careers. No one’s path to

success is the same, but what they share in common is their passion and

dedication. Having the opportunity of seeing the organization through the

perspective of other lines of businesses, has expanded my vision of what is

possible and how we are all connected through a common mission. I am

excited about my own personal development and the possibilities of what lies

ahead. The chance to connection and build relationships with other Hispanics

in the organization has been one of my greatest take away from the program.“

-Juana P., Business Banking

Testimonials –

HLDP Class of 2017

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