THE HUMAN-CENTERED SUPPLY CHAIN

TABLE OF CONTENTS

01. EXECUTIVE SUMMARY

02. CONTEXT / MARKET TRENDS

03. FINDINGS AND THE WAY FORWARD

04. THE NEW MODEL

05. THE FUTURE STATE: A STORY

EXECUTIVE SUMMARY

EXECUTIVE SUMMARY

CONTEXTMARKET TRENDS

THE CURRENT STATE

OLD INDUSTRY RULESNO LONGER APPLY

BEST-IN-CLASS BECOMES THE NEW BASELINE

CHANGES ARE IMPACTING THE FASHION INDUSTRY, INCLUDING:

NEWEXPECTATIONS

NEWTECHNOLOGIES

NEWMODELS

DRAFT

NEW TECHNOLOGIES

83%

RAPID CHANGEIS THE NORM

DRAFT

NEW EXPECTATIONS

44%

RAPID CHANGEIS THE NORM

DRAFT

NEW MODELS

70%

22%

41%

RAPID CHANGEIS THE NORM

DRAFT

THE HUMAN-CENTERED SUPPLY CHAIN PLAYBOOK

IN RESPONSE, BUSINESSES ARE FLEXING.

EXPECTATIONS ARE BECOMING INCREASINGLY LIQUID

SHARING CONVENIENCE CURATION CUSTOMIZATION TRANSPARENT

OUTSIDE OF INDUSTRY EXAMPLES

CONVENIENCESHARING CUSTOMIZATIONCURATION TRANSPARENT

RETAIL INDUSTRY EXAMPLES

CONVENIENCESHARING CUSTOMIZATION TRANSPARENTCURATION

DRAFT

IMPLICATIONS

FINDINGS ANDWAY FORWARD

DRAFT

BEST-IN-CLASS BECOMES THE NEW BASELINE

IMMERSIVE DESIGNER

WORKSHOPS

SUPPLY CHAIN

PARTNER

INTERVIEWS

EXTENSIVE INDUSTRY

SECONDARY RESEARCH

FASHION GRADUATE

RESEARCH

WORKSHOPS

DRAFT

RESEARCH METHODOLOGYAND ACTIVITIES

RELATIONSHIPBUILDING

PROCESSOWNERSHIP

ACTIONABLEINFORMATION

BRANDOPERATIONS

FOCUS AREAS

WHAT WORKS WELLWHAT’S NOT WORKING

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PROCESS OWNERSHIPFINDINGS

RELATIONSHIP BUILDING FINDINGS

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WHAT WORKS WELLWHAT’S NOT WORKING

BRAND OPERATIONS FINDINGS

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WHAT WORKS WELLWHAT’S NOT WORKING

ACTIONABLE INFORMATION FINDINGS

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WHAT WORKS WELLWHAT’S NOT WORKING

THE WAY FORWARD

RELATIONSHIPBUILDING

PROCESSOWNERSHIP

ACTIONABLEINFORMATION

BRANDOPERATIONS

THE NEWMODEL

MOVE FROM TRANSACTIONS TO RELATIONSHIPS

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BEGIN WITH A NEW MODEL

USE DATA TO MAKE DECISIONS

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FIND ALIGNMENT TOOLS FOR ALL PARTNERS

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BUILD FLEXIBILITY INTO THE DNA

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THE NEW MODEL

OLD APPROACH NEW APPROACH

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DRAFT

BEGIN WITH A NEW MODEL

DRAFT

CONNECT

MODEL EVOLUTION: CONNECT

DRAFT

PLAN

MODEL EVOLUTION: PLAN

DRAFT

SOURCE & MAKE

MERGING OFTRADITIONAL STAGES

DRAFT

MAKE & DELIVER

MERGING OFTRADITIONAL STAGES

DRAFT

DELIVER & RETURNS

MERGING OFTRADITIONAL STAGES

DRAFT

TRACK & OPTIMIZE

MERGING OFTRADITIONAL STAGES

THE FUTURE STATEA STORY

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SET UP

BUILDING A HUMAN-CENTERED SUPPLY CHAIN

DESIGN AND REFINE

SUPPLY CHAIN IMPLICATIONS

FIND ALIGN

SUPPLY CHAIN IMPLICATIONS

PLAN SOURCE

SUPPLY CHAIN IMPLICATIONS

COLLABORATE REFINE

SUPPLY CHAIN IMPLICATIONS

ADAPT AND SHARE STORAGE AND DELIVERY

SUPPLY CHAIN IMPLICATIONS

RETURNS AND INVENTORY TRACK AND OPTIMIZE

SUPPLY CHAIN IMPLICATIONS

RECONNECT AND REFINE

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FINAL SUMMARY & BENEFITS

C O N T A C T U S

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