SELF QUALITY

Secrets Of Mc Donalds

Why it is ???1. Famous

2. Successful3. Profitable

4. Satisfied employee & High morale

SELF QUALITY

Agenda:1.Mc Donald Background2.How did Mc Donald gets there?

a.Keywordsb.How can we apply?

3.Summary4.2nd Self Quality Projects

Back ground:

McDonald's Corporation Is the world's largest chain of hamburger fast food resaturant, serving nearly 47 million customers daily.

McDonald's revenues grew 27% over the three years ending in 2007 to $22.8 billion, and 9% growth in operating income to $3.9 billion.

Products: McDonald's primarily sells hamburgers, cheeseburgers, chicken products, french fries, breakfast items, soft drinks, milkshakes, and desserts.

Worldwide Unit is 30000 stores.

How did McDonald's Get There and You Can Too!

Transparency of The McDonald's System

The fact that the whole organization comprised of owners, franchisees, suppliers, and employees from all levels meet in gatherings of thousands to discuss all kinds of business issues, and they all treat each other with friendship and respect, is a clear show of that transparency.

Key Words.1.Openness & trust2.Open communication & discussion at all levels

How can we apply?1.Good traceability of parts from incoming, production, warehousing & shipment2.Transparency & Effective monitoring of output, tool life, line NC, efficiency3.Provision of Good WI in the line

Honesty-Integrity-CommitmentThese original core values established more than half a Century ago are the solid foundation of McDonald's.  

Keywords.1.Speaking truth based on FACTs2.Consistency of Actions, values, principles, outcome3.Commitment ignites action – important factor to success

How can we apply?1.Do what you say, support with action2.Sense of Commitment 3.Sense of Urgency4.Responsibility

How did McDonald's Get There and You Can Too!

Thorough Selection ProcessEvery year, more than 7,000 applicants ask McDonald’s for an opportunity to have a restaurant of their own.

Only 1% of them comply with the strict rules.

That is some natural selection system if we have ever seen one.

Keywords:1.High Standards2.Only the Best survive

How can we apply1.Aim high standards to meet the good results2.Target good quality before set-up,

How did McDonald's Get There and You Can Too!

Never Be Satisfied!McDonald’s philosophies keep the business going.

Substandard performance, or not being the best, is not accepted

One of the main characteristics of the McDonald’s system is being in a continuous search for perfection.

They would take drastic actions all the way to the point of closing a store on the spot because it was underperforming.

Keywords:1.Continually improve2.Never stop thinking ahead to stay ahead, makes you stay ahead3.Substandard is not the characteristics of the company

How can we apply?1.Search for best solutions or actions2.Don’t be contented with what we have

How did McDonald's Get There and You Can Too!

Mc Donald Games

The PromiseA system is in place. The whole system is a promise to the customer. That promise comes from the foundation and is about quality, cleanliness, and service.

Keywords:1.Working on system to satisfy customer2.A promise – assurance of quality

How can we apply?1.Follow the set of procedures ( basic ) to accomplished our job2.Systematically do our job3.Work for a system to increase our confidence level

How did McDonald's Get There and You Can Too!

Know your TeamOne of the key elements that have been present at all times is a thorough communication so that each member can know exactly how to interact in their groups.

They all are encouraged to invest time into learning who their teammates are, and how to better interact with them. 

The relationships are built on trust and cooperation, as well as focusing on the organization’s goals.

Keywords:1.Relationship2.Teamwork

How can we apply?1. Coordination, collaboration and cooperation to accomplished our task

How did McDonald's Get There and You Can Too!

Education and Training are NOT an Event, They Are a Way of Living at McDonald's

One more of the Key Elements that make McDonalds an authentic Role Model in the Business World is without a doubt, the emphasis on education and training present in the group from the very beginning.

How did McDonald's Get There and You Can Too!

Education and Training are NOT an Event, They Are a Way of Living at McDonald's

How did McDonald's Get There and You Can Too!

Hamburger University, The Largest Training  Facility in America!Speaking of Importance of the Hamburger University: It is considered that McDonald’s is the U.S. largest training facility, - surpassing even the U.S. Army.

McDonald’s Innovation Center. In this place there are a great number of experts always working on the way to improve the processes and keep updating with the recipes and new ideas of associates from all over the World.

They also help them be better prepared all the time by analyzing their daily sales.

One of a Kind in The World!The McDonald’s Hamburger University is one of a kind in the whole World.

This state-of-the-art facility founded in 1961 runs, year around, classes on many specialties, including of course Leadership and Management Strategies.

As simple as it may seem, the principle here is Standardization.

A good system followed by each and every one in every place where the golden arches give customers the confidence they will get what they know.

The brand tells people they can trust: food quality, cleanliness, and customer service.

How did McDonald's Get There and You Can Too!

New Products All The Time!New products are constantly launched and standardized here so hat every store will follow through with the same quality to the consumer.

This is a great responsibility. Education and Training are a key element in the success of this institution and any business should take this example.

Education and Training can turn a “regular” business into an Exceptional one.

How did McDonald's Get There and You Can Too!

What is Quality?There is a concept that defines quality better than anything else:

"Quality is what the customer says it is!

And quality means everything in each franchise of McDonald’s.

How did McDonald's Get There and You Can Too!

SUMMARYTo Summarized why Mc Donalds get to the top

1.They believe on VALUE - a. Transparencyb. Honest, Integrity, Commitment

2.They follow a SYSTEMa. Tough selection processb. Never satisfied ( Continuous Improvement Cycle )c. There system is a Promise to the customer

3.They believe in TEAMWORKa. Know your team –

4.They invest on TRAININGS & UPGRADING a. Hamburger Universityb. Mc Donalds Innovation Centerc. Education and Training are NOT an Event, They Are a Way of Living at

McDonald's

2nd SELF QUALITY PROJECT

1. Standardization of Documents on the Production FLOORa. Boardb. What documents need to post?

a. WIb. Target outputc. Caution pointd. PCPe. Certified operatorf. Quality & Customer Complaing. Before & After Tagh. Scrap binsi. Scrap labelsj. Etc..