Acer client manager quick guide v1.1

Acer Client Manager Quick Guide

Acer Client Manager with Altiris Client Management Suite

Acer Incorporated

Quick Guide Version 1.1

November 2008

This document contains proprietary technical information, which is the property of the Acer Inc. and shall not be disclosed

to others in whole or in part, reproduced, copied, or used as the basis for design, manufacturing, or sale of apparatus

without written permission of Acer Inc.


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Revision History

Rev. # Date Explanation of Change Approved by

0.5 Oct 14, 2008 Draft Justin Chiu

1.0 Oct 16, 2008 First release to public Justin Chiu

1.1 Nov 20, 2008 Update section 4.3 Justin Chiu


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TABLE OF CONTENTS

1 INTRODUCTION....................................................................................................................................2

2 ENVIRONMENTAL REQUIREMENTS..............................................................................................5

3 FREQUENTLY ASKED QUESTIONS .................................................................................................6

4 INSTALL ACM ON WINDOWS SERVER 2003 SP2 X86..................................................................7

4.1 INSTALL MICROSOFT SQL SERVER 2000 DESKTOP ENGINE ................................................................7 4.2 INSTALL ACM SERVER........................................................................................................................8 4.3 INSTALL ACM CLIENT MANAGEMENT SUITE LEVEL 1......................................................................18

5 HELP FILES ..........................................................................................................................................26

6 HOW TO PURCHASE FOR ACM......................................................................................................28


1 Introduction

Acer Client Manager (ACM) is an easy‐to‐use system management solution powered by Altiris, which

reduces the total cost of ownership for desktops. Developed for IT professionals who manage

computing devices on a regular basis, the suite enables administrators to deploy, manage, and

troubleshoot systems from virtually anywhere.

System architecture of Acer Client Manager

Web console

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Database

Acer Client Manager

Managed desktop (with ACM agent)


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Features of Acer Client Manager

Deployment Solution

Deployment Solution for clients helps cut the cost of deploying and managing desktops in your

environment with an easy‐to‐use, integrated solution that provides operating system deployment,

configuration, computer "personality" migrations, and software deployment across hardware platforms

and operating system types.

Inventory Solution

Inventory Solution for clients allows you to take control of your Windows clients' hardware and

software from the convenience of your Web browser. Extensible agents allow you to manage what data

is captured and how it’s reported, while zero‐footprint technology and built‐in Web Reports enable

Inventory Solution to provide you with a day‐one return on your investment.

Software Delivery Solution

Software Delivery Solution for clients provides policy‐based software distribution for applications and

other software change packages throughout your organization. Software Delivery Solution provides

policy‐based distribution to LAN‐based and remote and mobile clients from a single interface, as well as

self‐healing, conflict analysis, and other on‐going software management.

Application Management Solution

Application Management Solution collects information about products installed by Microsoft Windows

Installer (MSI), then reports the information to the ACM or Microsoft Systems Management Server

(SMS). The Windows Installer agent helps you manage source paths, gather inventory about MSI

applications, schedule regular application health checkups, and automatically repair missing or changed

files and/or registry values. Use this solution to gather inventory information about MSI applications

down to an installed feature level, schedule regular application health checkups, and proactively repair

missing or changed files, broken source paths, or registry values. If any unauthorized changes are

discovered, applications can be rolled back or repaired and restored to their original state.

Application Metering Solution

Application Metering Solution determines which software applications and licenses are actually being

used and how often, enabling you to reclaim unused software licenses, eliminate or reallocate unused

licenses, prepare internal audits, and plan for future software purchases. Matching usage information to

purchased license counts stored in the software license agreement allows you to more accurately gauge

future software needs, thus reducing costs and risks associated with overbuying and underbuying.

Patch Management Solution

Patch Management Solution allows you to proactively manage patches and software updates by


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automating the collection, analysis, and delivery of patches across your enterprise, significantly helping

you decrease the costs.

Role‐ and Scope‐Based Secure Management

Control tasks that each technician can perform based on employee role and responsibility. ACM can

dynamically modify the console interface for each user based on end‐user preferences, language

settings, and management rights. For example, based on end‐user logon credentials, ACM simplifies

console navigation, reduces clutter, and improves end‐user productivity by displaying only authorized

tasks and resources. Therefore, you can limit help desk workers to remote control and patch

management tasks while expanding the rights of IT workers to advanced management capabilities.


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2 Environmental Requirements

ACM server requirements

Item Description

CPU Pentium III 800 MHz or faster

Memory 1 GB

Disk space 20 GB+

Operating system Windows Server 2003 SP1 or later

Windows 2000 Server SP4 or later

SQL database Microsoft SQL Server 2000 SP3

Microsoft SQL Server 2005

Microsoft SQL Server 2000 Desktop Engine SP3

ACM Web console requirements

Item Description

Web browser Microsoft Internet Explorer 6 SP1 or later

ACM agent requirements

Item Description

Memory 64 MB+

Disk space 5 MB disk space for ACM agent, plus space to install required software

Operating system Windows XP

Windows Vista

Web browser Microsoft Internet Explorer 4 or later


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3 Frequently Asked Questions

Please refer to http://kb.altiris.com/

http://kb.altiris.com/


4 Install ACM on Windows Server 2003 SP2 x86

4.1 Install Microsoft SQL Server 2000 Desktop Engine Step 1: Run msde2000sp3a.exe in the Altiris 6 folder of the DVD.

Step 2: Press Extract & Execute App.

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Step 3: Reboot your system.

Step 4: Check if your SQL server is running.

4.2 Install ACM Server Step 1: Run altiris_ns_6_0.exe in the DVD CD.

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Step 2: Press Next.

Step 3: Press Next.

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Step 4: Press Next.

Step 5: Press Install.

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Step 6: Press Finish.

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Step 7: Input user name, password and press Next.

Input the "machine name\user" or "domain\user"

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Step 8: Input the required information and press Next.

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Step 9: Press Next.

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Step 10: Press Finish.

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Step 11: Wait for the install progress to finish. A check mark appears before each item to indicate that the

required configuration is complete.

Step 12: Press Install.

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Step 13: The Altiris Console welcome page appears when the installation process is finished.

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4.3 Install ACM Client Management Suite Level 1 Step 1: On the Altiris Console welcome page, press Install Altiris Solutions from the Solution Center.

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Step 2: Click the Available Solutions tab.

Step 3: Press Client Management Suite – Level 1.

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Step4: A dialog box pops up, listing all the components included in the Client Management Suite – Level 1.

Press Start to begin installation.

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Step 5: Installation begins. A progress bar indicates the status of the installation.

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Step 6: Click the Currently Installed tab to view the 60 components installed.

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Step 7: Go to Start > All Programs > Altiris > Altiris Console 6.5 to begin using the console.

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Step 8: In the Altiris Console, press Quick Starts.

Step 9: Press Client Management Suite Quick Start.

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Step 10: Choose the operation that you wish to perform.

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5 Help Files

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All the help documents are here.

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For more information about ACM, please visit:

http://www.symantec.com/business/client‐management‐suite

http://www.symantec.com/business/client-management-suite


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6 How to Purchase for ACM

To acquire license key for Acer Client Manager activation, please contact local Acer sales representative.

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