CCL ConsultingCora Lonning

Development Coach

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Alamo City Chapter IAAP

January Meeting

GROWING Business Through Developing PEOPLE

How Do We Interpret The Complexities of Differing

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Values Cultures Generations Personality & Leadership Styles Situational Climates

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“Sailboat Admin”The Role

The Route To “Right”The Process

“Smooth Sailing”The Action

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Your Boss Has Requested You Create A Dress Code

This is Due To Recent Complaints By Some Employees Regarding How Other Employees Are Dressing At Work

You Are To Submit Your Proposal So He/She Can Take To The Board By EOW.

Please Take 5-7 Minutes

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Is Texting During Meetings “Right” or “Wrong”? According to ValuesCultureGenerational DifferencesStyle DifferencesSituational Context

How Would This Be Determined? By Who? How Would I know?

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TED Talk

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What Might This

Activity Teach Us?

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= Oh-Oh!

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= Ta Da

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Specialized Skills +

Facilitation Skills =

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Incentives + Low Skills ≠ Success

“Informed Attempt” Increased Performance

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When facilitation skills are added into the equation-success increases.

When more attention paid to work/others; less attention paid to agenda/power-outcome more likely to be realized.

“Right” = “Crisis” “Purpose” Drives Process Facilitation Manages Process!

Improving overall outcomes & alignment!

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The First Step in Navigating Turbulent Waters

Who Is Managing The Process?

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Values =Beliefs Ethics =Actions What Does “Interpret” Mean?

Based on FeedbackComes From CollaborationDriven By Alignment

If There Is No Clear “Right,” How Do We Navigate? Compatibility

Does the Action Fit the Situation? Does the Action Fit the Organization? Does the Action Fit the Purpose?

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The Second Step In Navigating Turbulent Waters

Ask Questions!Why? Who?What is the Desired Outcome?

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This is “How” we accomplish our navigation!

Authority/Incentives ≠ Alignment Clarity/Informed Purpose = Performance! Shared Experience, Common Language,

“Prototyping” Easy to follow/understand Based on feedback and process

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The Third Step In Navigating Turbulent Waters

Communicate The Expectations!TransparencyConnected to Purpose

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Step One

F acilitate Step Two

C ollaborate Step Three

C larify

Or, You Will be Forever Calling Cora

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