Bringing Talent

Planning and

Engagement to Life Timothy Chia

Manager & Chief of Staff, HR Asia Pacific

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

American Express is a global services company, providing

customers with access to products, insights and experiences

that enrich lives and build business success.

A leader in global payments, American Express is the largest

card issuer by purchase volume and operates a worldwide

network that processes millions of merchant transactions

daily. We offer the broadest array of payment, expense

management and travel solutions for consumers, small

businesses, midsize companies and large corporations.

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

For more than 163 years….

Established in 1850 as an U.S. express delivery service,

American Express has remained a leader for generations by

embracing both innovation and tradition. As our company

has grown and evolved, sometimes reinventing our business

outright, we have never strayed from the customer-service

ethos and values on which the company was built—trust,

security, integrity, quality, good citizenship, respect and

customer commitment.

What are we

focused on?

Enabling Business to Drive Results

Win in the marketplace

Brand promise and superior

customer service

Organized for

Clarity

HR Business

Partner Market HR

Center of

Expertise

Global Strategic

Capabilities &

Servicing

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

Organized for

Clarity

HR Business

Partner Organizational

Effectiveness

Talent Management

Leadership Development

Coaching/ Advising

Market HR One American Express

Local Talent Planning

Employee Development

Employee Engagement

and Advocacy

Center of

Expertise Global HR program design

& delivery

Expert consultation

Thought leadership and

program innovation

Global Strategic

Capabilities &

Servicing

• Service delivery

• HR systems standards

and support

• Workforce analytics

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

American Express Talent

Philosophy

“ Talent is the multiplier. The more

energy and attention you invest in it,

the greater the yield. The time you

spend with your best is, quite simply,

your most productive time.”

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

Marcus Buckingham

Talent imperatives to drive growth

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

Culture

Leadership

Data, insights & analytics

Critical capabilities

Delivery model

Employee of the future

Keeping talent at the heart of our strategy

© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.

Everything we do must center around our customer.

We must be the bridge to connect individual action and leader action

to enterprise success.

LEADERS as talent advocates

Creating an inclusive talent

environment that drives

engagement, empowerment, and

collaboration

INDIVIDUALS as talent assets

Open to the challenge of being

engaged and owning their own

success

Understand

business needs

and partner with

the business

leaders

Make talent in

the market our

#1 priority

Building next

generation

leaders

Career moves

to develop and

grow talent