Bringing Talent
Planning and
Engagement to Life Timothy Chia
Manager & Chief of Staff, HR Asia Pacific
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
American Express is a global services company, providing
customers with access to products, insights and experiences
that enrich lives and build business success.
A leader in global payments, American Express is the largest
card issuer by purchase volume and operates a worldwide
network that processes millions of merchant transactions
daily. We offer the broadest array of payment, expense
management and travel solutions for consumers, small
businesses, midsize companies and large corporations.
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
For more than 163 years….
Established in 1850 as an U.S. express delivery service,
American Express has remained a leader for generations by
embracing both innovation and tradition. As our company
has grown and evolved, sometimes reinventing our business
outright, we have never strayed from the customer-service
ethos and values on which the company was built—trust,
security, integrity, quality, good citizenship, respect and
customer commitment.
What are we
focused on?
Enabling Business to Drive Results
Win in the marketplace
Brand promise and superior
customer service
Organized for
Clarity
HR Business
Partner Market HR
Center of
Expertise
Global Strategic
Capabilities &
Servicing
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
Organized for
Clarity
HR Business
Partner Organizational
Effectiveness
Talent Management
Leadership Development
Coaching/ Advising
Market HR One American Express
Local Talent Planning
Employee Development
Employee Engagement
and Advocacy
Center of
Expertise Global HR program design
& delivery
Expert consultation
Thought leadership and
program innovation
Global Strategic
Capabilities &
Servicing
• Service delivery
• HR systems standards
and support
• Workforce analytics
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
American Express Talent
Philosophy
“ Talent is the multiplier. The more
energy and attention you invest in it,
the greater the yield. The time you
spend with your best is, quite simply,
your most productive time.”
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
Marcus Buckingham
Talent imperatives to drive growth
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
Culture
Leadership
Data, insights & analytics
Critical capabilities
Delivery model
Employee of the future
Keeping talent at the heart of our strategy
© Copyright 2013 ADP, Inc. Proprietary and Confidential Information.
Everything we do must center around our customer.
We must be the bridge to connect individual action and leader action
to enterprise success.
LEADERS as talent advocates
Creating an inclusive talent
environment that drives
engagement, empowerment, and
collaboration
INDIVIDUALS as talent assets
Open to the challenge of being
engaged and owning their own
success
Understand
business needs
and partner with
the business
leaders
Make talent in
the market our
#1 priority
Building next
generation
leaders
Career moves
to develop and
grow talent