Conference Room User's Manual

www.meetcheap.com

CONTENTS

Introduction.Chapter I. Quick steps to get your conference live Chapter II. Complete user’s interface and moderator’s options

Part 1. Your Account - Administration Panel - Room Settings - Ban List - Room Moderators - Records

Part 2. Your room - Sign In & General view- Different buttons & modes: Flag button,

Signal Strength, Sign Out, Shared File Storage - Room Functions, Room Locker, Room Banner - Member's List- Audio/Video/Chat/Status/Other Settings- Talk Now and Duplex mode (multiple speakers) - Chat tab (text options, Your Polls)- Presentation tab (and Drawing)- Video tab (video/audio files, YouTube, Start Show) - Desktop tab (Sharing)- Recording

Chapter III. Advanced and additional features:

Chapter IV. Common issues and their solutions:

- Embed (light) room, Room Status, API- Branding and Customizations - Facebook Viral Plugin & Twitter social button

- Login Issues- Audio & Video issues - Presentation issues- Desktop Sharing issues - General recommendations- Enter via tablets- How to contact Support

introduction

Meetcheap Conference Service is a simple and effective modern solution for your business. It will reduce your costs and optimize the process of corporate and business communications. You will be able to organize efficient meetings from the comfort of your own office or even from home! There is no need to waste your time anymore or spend huge budgets to organize meetings and seminars. There is no need to buy expensive equipment! All you need is a simple web camera, microphone and stable internet connection!

You can run your own conferences, training courses and seminars on any subject and for any audience. Webinars can be carried out in open format for all users and for private purposes. Presentation mode, text chat, sharing of your PC desktop, opportunity to broadcast live video stream and live audio communication - all this features will make your event interactive and of full value!

OUR Advantages: - Meetcheap Room is using Flash technology, just browse the link and go live! - New scheme of video conferencing : no need to install special software or hardware! - User-friendly interface and many useful functions! - Desktop sharing will demonstrate any application from your PC to participants in real time! - Shared storage folder allows you to provide participants with all necessary materials and documents! - You can always count on our support : 24 hours, 7 days a week!

• Internet connection (hardwire/wireless) with connection speed up to 1-2 Mbps• Windows 7, 8, Vista, 2003 Server or XP• Mac OS X v10.6.8 or higher• Updated browser: Internet Explorer, Mozilla Firefox, Safari, Opera or Google ChromeFor the best video quality during group calls we recommend to use a high-speed broadbandconnection of 4 Mbps down/1 Mbps up and a computer with a Core 2 Duo 1.8 GHz processor.

In this user's manual, we have tried to demonstrate all our features and modes. You will find quick steps on how to get your conference live very quickly, how to solve the common issues and many more!

System requirements :

Chapter I. QUICK STEPS TO GET YOUR CONFERENCE LIVE!

First of all, go to Business Marketing Tools --> GVO Conference page (or MeetCheap Conference) - It is your administration room panel

You will see the 5 sections in your admin panel. We will take a look on them in "complete" part. For quick start please go to Room Moderators (4th section) and create a moderator's access for yourself.

On "add a new moderator" page fill all necessary lines, choose permissions and then click OK.

You will see your own moderator's access with unique moderator's code (username), password and autologin link.

Please note!: You are able to create unlimited number of moderators for your colleagues, partners, co-workers, just make sure, that you have supply them with their moderator's login details.

And now you all you need is login to the room as moderator. There are two ways for login:1. Use the autologin link in order to sign in. Click on it on Moderator's page or copy/paste it to the

browser tab. After that you will be logged in to the room directly.

click on the link

or copy the link location and paste to the separate tab in your browser

2. Use the the link from your Administration Panel Overview, from the section My personal rooms

After clicking on it, you will be redirected to the login screen, where you would need to indicate your moderator's code (username) and password.

Also make sure, that you have marked the line "I am moderator" as "Yes"

And after that simply sign in

Important notice!: You may see, that we have two types of links: default with custom link with your text alias (in our example it is "gvotestingroom"), you can set it in section Room Settings-->Alias (Your conference room ID will be changed in room URL with your text alias). More details in second part.

And congratulations! You have successfully entered the room.The system will ask your permission to connect your web cam and microphone to the room. Click "Allow" and you will be ready to live broadcast!

Click on "Alow" and then "Yes, I'm ready to broadcast"

And that's all, you have all necessary tabs and functions, please check them from your side, upload presentations, your videos or mp3 files, necessary materials to shared folder, test the camera and microphone in Talk Now mode. Also do not forget about recording feature (button Rec on the bottom). Just make sure, that you have started Rec. BEFORE all other activities. It is essential!

Presentation tab Desktop Sharing

Video tab (upload your video/

audio files or start show)

TALK NOW (activate your camera

and microphone) REC (start recording)

Shared Folder (your files storage)

And when you will be ready, just send your room link to invite people to your room. Click on Administration panel and then copy and paste your room link from "My personal rooms" section. Send or post your default room link via Email, Chats or Social networks.

Chapter II. COMPLETE USER'S INTERFACE AND ROOM FEATURES

Part 1: Your account In this part we will take a look on your Administration panel and all its sections and settings. The default link for your Admin Panel Overview is

http://www.gogvo.com/affiliates/conference/index.php As you remember, we have been there during our quick start and on the main page of your Admin panel Overview you can find general statistics for your rooms, the default room links itself, also manual documents and options for room.

OPEN ROOM: enter the room in separate browser's tabEdit: open the Room Settings in account Restart: restart the room on a cluster, can help if you are facing issues Emergency: click here to send emergency ticket to our support (actual for major issue and when your room is offline).

Second section in your Admin Panel is Room Settings

The main points in your Room settings:Name: The name of the room that will be on top of the room.

Alias: Your conference room ID will be changed in room URL with your text alias. Like http://gvolive.com/conference,gvotestingroom . Please use English letters a-z and dash only.

Password: You can set a password to your room, actual for private and paid meetings. Link will be changed and it will look like http://www.gvolive.com/conference,gvotestingroom,private

Description: You can indicate some information for your participants, they will see it in a chat area in the room. It could be your schedule, your webinar theme or something else.

You can see also one additional point:Google analytics ID: Integrate your room with Google analytics service. Get the Google analytics tracking ID from the Google site. It should be code like UA-XXXXX-X. And the ID should be unique for each room. This code is called "Web Property ID" in the Google Analytics profile page. for more info - http://www.google.com/analytics/

( http://www.gogvo.com/affiliates/conference/rooms.php )

This section contains 4 subsections (three of them we'll review in 3d part) and main is My Room settings

Important notice!: note, that default link, which look like http://www.gvolive.com/conference, 12345678 (where "12345678" is unique numbers or letters room ID) will be transformed to http://login.meetcheap.com/conference,12345678 after successfull login attempt.

On the Room Settings page you can see the Properties under the Description. It is your default settings for the room. First three points will be actual for situations, when moderator not logged yet, but room is full of guests. Last three points allow you to control what your guest will see in the room: only chat box and your activity or also the member's list and their flags.

Disable audio - disable the ability to use a microphone for guests, when moderator is not in the room.Disable video - disable the ability to use a web-camera for guests, when moderator is not in the room.Disable text chat - disable the ability to type in the chat box, when moderator is not in the room.Disable active members list in the room - remove the list of all members from guest's viewDisable flags in the members list - remove the flags of members in the list from guest's viewDisable file sharing in the room - remove the acces to the shared files storage for guests.

Home page URL: not related to your room, just an information line in your settings.

Third section is My Ban Listhttp://www.gogvo.com/affiliates/conference/banned.php

During live meetings you may face some people, which behaviour is not appropriate for your webinar. You have two options for such guests:

1. Kick out the selected participant from the room (he will be able to login again)2. Ban selected user. His IP address will be added to the Ban List and connections from that IPwill not be possible, until you decide to delete the adess fom List.

And when you have banned the member, he will be added to your account's Ban List section.

We are moving forward and 4th section is My Room Moderators http://www.gogvo.com/affiliates/conference/moderators.php

We have been there during our Quick Start (page 4).

In this section you are able to create a moderator's access for your room.

On a "Add a new moderator" page you would need to indicate First and Last Name, Email Address and choose a Room (it is actual, if you have more than 1 room) And also please choose Permissions. For the room owner we recommend to keep all functionality, but for your room co-workers and collegues you may restrict some access.

And please note, that Username and Password will be generated automatically by system. You may change the Password via button

After creation you will see your moderator in the List of Moderators with indicated username, password, email, moderate room and autologin. For autologin simply click on it by left mouse button or simply right-click the rooms link, then Copy Link Location and paste to the browser tab.

In Action menu you can use three buttons:Edit: change the name, email or permissions, regenerate password for your moderatorDelete: delete the selected moderatorSuspend: temporary deactivate the selected moderator

Just simply click on Add a New Moderator

Last section is RECORDShttp://www.gogvo.com/affiliates/conference/videos.php

Section Records is your List of recorded webcasts. The principles of recording will be explained in Part 2: Your room. All recorded files (in two formats: .mp4, .flv) will be stored in your member account's area in this Records section. You are able to store unlimited number of recorded files and with unlimited duration.

You can use our embed code in order to insert selected video on your website.

You can change parameters in the code per your needs.

Trick!: If you want to remove the GVO logo from inserted video, find in the code two commands "wm=true" and change to "wm=false"

Part 2: Your room In this part we will have a look on the live room and all its features and options. First of all, please login to the room as moderator. Remember, that you have two variants for moderator's login: via autologin or via room link and login details (check Quick Start chapter). Guests can login simply by browsing the room link. And after login please click on Allow and "Yes, I'm ready to broadcast".

And now we will take a look at your main room view:

Click on the Flag at the top right corner and choose the language of the room: you are able to choose English, French, Italian, Spanish, Portuguese, Russian, Ukrainian, Dutch, Swedish, German, Bulgarian, Greek, Latvian, Lithuanian, Hungarian, Turkish, Polish, Belarusian, Czech, Slovenian, Iranian or Israeli languages. Change of language will translate all tabs and features to the selected language.

Let's review different small buttons and indicators:

Signal strength indicator at the top left corner showing the current connection stability.There are three lines, which indicate three conditions of signal strength: three lines – excellent;

two lines – good; one line – low

Sign Out button at the top right corner: click to logout from the room

Very important feature is Shared File Storage at the right bottom corner. Click on it and you will see the folder, where you can store files of all formats, archives, documents, materials. Your guests would be able to download the files. Currently Storage is unlimited.

Process of uploading: click on Browse and choose the file or files from PC, then simply click on Upload in order to upload the file or Clear for cancellation of the uploading.

Once the file is uploaded you will see it in the list. You may also click on Refresh button if you don't see uploaded files. At any time you can delete some files: select them and click Delete files.

Three buttons near each file: download file send file to selected members delete file

Next imporant buttons are the three buttons on the top center:

Room Functions: You can set and control the functionality of the users in the conference room via different settings and functions during live event

Room Locker: You can lock the room or pause the conference. You can set timer and choose few options.

Room Banner: You can upload banner and activate it during webinar. You can set redirect to certain URL for your banner and size of the image is unlimited.

Room functions:

You can use the following options:- Check on this box to disable the "Talk Now" button for all guests: deactivate possibility to use the Talk Now (audio/video broadcasting)- Check on this box to disable public text chat http view for all guests: block all posted http links in the chat from guests- Only moderators can see the messages from all the users: all new chat messages will be visible only for moderators- Check on this box to disable the text chat for all guests in the room: deactivate possibility to type in the chat for guests- Check on this box to disable shared file access for all guests in the room: remove the access to Shared File Storage- Check on this box to hide the members list for all guests in the room: member's list will not be visible for guests

Important notice about function "Check on this box to disable public text chat http view for all guests": currently it's working with default "No" setting. If you tick the box and change it to "Yes" it will unblock the links: Disable public text chat http - "YES" -

Disable public text chat http - "NO" -

Room locker:

Note: "Change mode" function is not active temporary

Locker allows you to use two options: Pause the conference: set the timer and thenclick on button "Pause the Conference"Lock Your Room: use the function "Lock the room till the conference starts" (set Yes), choose time and leave "Your comment" if you want. Also you can use additional function "Lock the room for new members only"

What your guests will see when you have used:Pause the conference:

In this mode guests will only see information message "The conference begins in" and timer at the top and will be able to use all permitted options.

Lock your room:

In this mode guests will see the restricted banner and will not have access to the room until locker will be removed.

Room Banner:Room Banner allows you to set one active banner for your webinar. First of all click on Browse and choose the file, Upload file or click on Clear to cancel the uploading. Refresh the files after uploading or Delete Files. After uploading click on your banner image and set the following points:Action URL: set the redirect to your site or page Topic: indicate the theme of banner (could be the theme of your event)Message: set some description or message under banner. And now you can Preview the banner or click on Ok and activate the banner for your participants.

When your banner is active you will see changed icon

And by the default banner will be visible for your guests at the center of the chat room. They are able to move the banner to any corner of the room:

Notice: when your banner is active you cannot uselocker and duplex mode

At the right side you can see the Member's List. As you remember, in Room Settings in your member's account you can "Disable active members list in the room" (page 9) and in Room Functions you can "Check on this box to hide the members list for all guests in the room" (page 15). All moderators will see the list:

Notice!: Click on the icon in order to hide the member's list for you. Useful for the netbook owners!

Let's take a look on a member's info and buttons, that moderators can use. Click on the flag near the member's name and you will see buttons:

Add user to duplex mode: activate the user as speaker for all guests (multiple speakers mode, check more info on page 21)Invite to private text chat only: initiate private text chat Invite to full-duplex audio chat: initiate audio & text chat Invite to full-duplex video chat: initiate video/audio & text chat Please click to mute the selected member: disable microphonefor the guest in the duplex mode Please click to kick the selected out from the room: kick the guest from the room (he will be able to login again)Please click to ban the selected member: add guest to the Ban List (he will not be able to login again) Buzz user: click to draw attention of the guest via sound commandGrant temporarily moderator permissions to the member: click to grant moderator's rights to the guest

Each member can set his activity status: Online: user is active and available in the conference room Away: user away due to the idle Not Available: user not available On Phone: user is temporarily not available in the conference room, “on phone”I have question: user has a question to the moderator.

You can choose what rights you will grant: certain rights, all, presentation, control

Interesting!: as you may notice, we have two buttons that still were not explained:

Small Banner at the right bottom corner

Facebook Social button at the left top corner It is our advanced features (can be purchased additionally) and we will review them in Chapter 3

One of the main room sections is the Settings (at the top right corner)

It is your main Room Settings:Audio/Video: your live broadcast options for Microphone and CameraWeb camera: set the image/photo, that will be visible instead of the camera stream Status: activate the "idle" and "N/A" time, your status activityChat: activate the background image for your chat window.Other: set the sound notifications and saving of chat and members history.

Audio/Video: you can check the current audio/video stream and set the Adobe's settings for devices: allow access, set volume, choose the correct device, enable or disable hardware acceleration

Web Camera: Use the picture instead of the web camera: set "yes" in order to activate the image that will replace the video stream from camera.

Overlay the picture over the web camera image: set "yes" if you want to use picture AND video stream at the same time.

Do not forget to upload your picture!(also you can use default images): click on Edit the pictures, then Browse, choose the file, Upload file and then Click on file image in a list and after that simply OK.

Status: activate the mode, that will automatically set the "Away" or "Not Available" status after certain period of time.

Chat: activate the background image for your chat window.

In active mode your chat window will have nice background image. Set "Yes" in Active function, choose one of the default images and if you want set the transparency, color, alignment and options "Fit the size" and "Keep the aspect ratio".

In "Other" section there are two types of settings: 1) Opportunity to set the sound notifications fordifferent cases:- Turn off the knock-knock notification when someone enter the room - Turn off sign-in notification in the text chat- Turn off sign-out notification in the text chat- Turn off incoming "buzz" notifications- Turn off notifications for the incoming/outgoing messages. Change the position to "No" for activation.

2) Opportunity to activate the saving of Public Chat Auto-history and Members List Auto-history.Please note that you should have active and installed Sharing plugin for saving the history. We will review the plugin little bit later in Desktop Sharing part (page 31)

And now we have finally approached to the most interesting part: Audio & Video broadcasting and 4 major tabs (Chat, Presentation, Video, Sharing) and Recording.

Let's start with the Talk Now mode (the large button on the bottom in your room).Just click on Talk Now and begin your live broadcast!

Not active Talk Now mode:

Volume of current speaker (not you)Volume of your speaking session (active when you have activated Talk Now mode)

Active Talk Now mode:

Disabled Talk Now mode (muted microphone and camera):

Active Talk Now mode: Active Talk Now with muted camera (only audio)

And how it looks in the room:

Instead of Talk Now button you may also use button "Add user to duplex mode". As you remember, it's the first button in the row in the participant info. With this button you can initiate a Multiple Speakers (Duplex) webinar! We have such parameter as speakers. Basically it's number of those, who can use audio/ video broadcasting mode at the same time. Number of speakers depends on your seats capacity. For starter (demo) and 50 seats packages it's 1 speaker, for 100 seats - 2 speakers, 200 and 300 seats - 3 speakers, 500 seats - 4 speakers. All you need is just simply add the necessary participants to the Duplex mode: highlight the participant and click on the Add user to duplex mode button (moderators can do that). Also they can simple click on Talk Now from their side (if they are moderators)

Your participant will receive invitation:

And after confirmation you will see him at the main room window. Your multiple speakers session will be visible for all attendees:

As you know, you may also initiate a private duplex chat: highlight the participant and click on appropriate button: text audio (+text) video (+audio&text)

NOTICE!: You can use any camera or microphone in your conference room if it`s connected and properly installed on your PC. But maximal resolution for camera you can get in the speakers box is 320x240. But we have high quality solution for you! You can transmit video stream using Video (Show) tab in your conference room. This mode allows you to get up to 720i resolution. And we will take a look on this function on page 30.

Let's take a closer look on your Talk Now speaker's screen:

As you remember you may also use the photo instead of video stream or photo with video stream (page 18). Just go to Settings at top right corner, section Web camera and there will be two options:

Use the picture instead of the web camera:Overlay the picture over the web camera image (actual for photoframes):

As you may notice, Speaker screen being activated as a part of general Chat window. In this part we will review that f irst huge room tab - Chat tab

Chat tab is your first and default tab, it is your public chat window. If it is not restricted, your participants may leave comments, messages, send links (blocked by the default for guests) etc. You can also start a poll/voting for guests, control the discussion and other options.

Chat and text options (at the bottom of your Chat window):1. Moderator's view:

Moderators have option to send a text, use smileys, predefined answers and also have additional options!

2. Guest's view:

Guests can send a message, use smileys and instead of moderator's options can buzz moderator Moderators will see the message "User "Guest" is waiting for you."

Moderator's options:

You can use Predefined answers, click on special button and add your answers. They will be saved in your browser for your next sessions.

Click here to clear messages for all members: click to delete all messages

Click here to start filtering the text chat for all guests in the room: all guest's links are blocked in this position

Click here to disable the text chat for all guests: chat enabled for all in this position

Click here to open public chat history folder

Click here to stop filtering the text chat for all guests in the room: all guest's links are visible in this position

Click here to make visible the text chat for all guests: chat is visible for all in this position

Click here to enable the text chat for all guests: chat disabled for all in this position

Click here to make visible the text chat for moderators only: chat is visible for moderators only in this position

Moderators and guests can use smileys (check them in left corner of Chat window):

At the right corner you can see personal chat window options:

Hide system messages (like "guest is waiting for you")

Hide time of sending

Increase or decrease the text size:

Another interesting mode is Your Polls (top center of chat window). Moderators can start poll/voting for guests with any questions. Results will be saved in browser.

Click on Your polls and then Create a new pollPlease choose the title and option (option is vote variant). Then Save poll.

You will see your new poll in List (you can Edit, Duplicate, Remove, see the Results or Start it)

Once you started, your guests will see it from their side. They would be able to choose option and click Vote now!

And moderator will see the results:

Next major and important tab is Presentation. This tab designed for demonstration of ppt, pdf, txt, image and other files. Also you have drawing features at this tab.

Click on this tab and then click on Upload/Start PowerPoint presentation button at the center.

You will see the Presentation folder, where you will be able to upload files and play them in room

Process of uploading: click onBrowse and choose the file orfiles from PC, then simply clickon Upload in order to uploadthe file or Clear for cancellationof the uploading.Once the file is uploaded youwill see it in the list. You mayalso click on Refresh button ifyou don't see uploaded files.At any time you can delete somefiles: select them and click Delete files.

Pay attention to the requirements: your files should NOT be password protected, maximum allowed file size is 50 mb, maximum amount of slides in one file is 100, for titles of files must use only Latin characters (without specific symbols). You may upload files of following formats:

Click on Play button and your presentation will appears in the room. There will be also few additional panels: Control, Drawing and Slides Preview

On a Slides Preview you can see numbered miniatures of your slides. You can choose needed slide and by click on it will appears on a screen.

On a Control Panel you have buttons and functions for management of your slides show

Start slide show

Next slide / Previous slide

First slide / Last slide

Slides looping (click to activate slides show on repeat)

Click to hide Slides preview panel

Click to open Slides preview

Click to hide Drawing panel

Click to open Drawing panelClose presentation

Just below the Control Panel (right to Rec button) you can see also another button. It's Full Screen button. Click on this button and activate Full screen mode for your guests (they will see only your slides on their screen).

to Deactivate Full screen mode click on button

Standard screen mode:

Full screen mode:

Each guest also can zoom in or zoom out the image

Presentation tab also contains Drawing (Whiteboard) function. You can use this function via Start Drawing button at the bottom (you will be able to draw on a white list in such case ) or you can directly use the Drawing panel during Presentation show.

Start Drawing: Drawing panel:

In this mode you can use graphical objects and different markers, put custom text, save it as screenshot.

Object selector

Pencil

Line

Rectangle

Circle

Triangle

Polygon

Wedge

Text

Eraser (click to delete all elements)Cursor (cursor visible forguests; click to hide it) Screenshot (click to saveyour drawings as image)

For most of the objects you are able to choose the color, line thickness and few other options:

For text object you can indicate font and size:

Cursor for participants/guests will look like this

We are moving forward and next huge tab is Video tabUpload your video & audio files and play them in the room. Also you have special YouTube panel, where you can play videos directly from YouTube. And don't forget about Start Show mode, which allows you to transmit HQ video stream. Click on "Upload/play your local video files" at the top center of your screen.

You will see folder with your files, where you can upload files and play them. Process of uploading similar to Presentation tab (page 25) and Shared Files Storage (page 14)

You can upload files of following formats:

Upload your video and then click on Play button to show your video in the room.

On the video screen you will have Video Controller on the bottom and Audio volume control right to controller.

Click to Repeat of played video

Close video

Play video / Pause

You may also play videos directly from YouTube. It is simple and useful function! Click on "Upload/play your local video files" and choose YouTube button on the screen.

Simply paste your YouTube Link in Video URL line and click on Add Link. Your video will be added to the list and you there will be buttons: Play

Copy Link to ClipboardDelete link

Important notice!: kindly note, that all YouTube links are being saved as your browser's cookies and available only for the moderator, who have uploaded them. It means, that if your browser automatically clear the cookies and cache after the session, all URL's will be also removed. If you would like to save your YouTube links for a long time please make sure that your cookies and cache in browser will not be deleted.

Another important function is Start Show. We mentioned it on page 22: "We have high quality Video solution for you! You can transmit video stream using Start Show function in your conference room. This mode allows you broadcast even in 720i resolution." On the bottom of your Video Tab you can see the button:

By clicking on this button you will start HQ Video broadcast:

In this mode you will not be able to activate Talk Now or Duplex Mode

Please pay attention, that you will see small video screen from your side. But your guests will see huge size and you can even increase this size and activate Full Screen!

Standard Video Show size from guests side

Full Screen Video Show size from guests side

Last huge mode and tab is Desktop (Sharing)You can easily show your current desktop activity to your participants via this regime.

Click on the Start Sharing button at the bottom of your roomChoose the preferred mode: you can share your desktop full screen or selected area.

If you choose the selected area you will be able to choose the area of the screen:

Once you started sharing, you will see the small screen showing your activity:

And your participants will see the your current desktop sharing activity:

Important: Desktop Sharing requires and installation of Sharing Plugin. In order to download it, click on Start Sharing.

Or you can download the sharing plugin via one of the following links:for Windows ОС:http://www.hotconference.com/recording.exefor Mac ОС:http://www.hotconference.com/recording.dmg Once plugin started, it will appears in system tray with "R" symbol and you will see the mesage "service is active"

Sharing plugin also required for Public Chat Auto-history and Members List Auto-history (page 19)

One of the most important functions - Recording You will find Recording button at the bottom of your room (right to Talk Now)

In the new room version recording process was improved and optimized. You just need to click on Rec button BEFORE all your audio/video/sharing/presentation activity and it will record all active areas in the room (it will not record activity in the text chat or played video files). And it will record without compression, on maximum quality!

All recorded files (in two formats: .mp4, .flv) will be stored in your member's account area Your Conference Software--> Records (Check the page 12 for more info!)

All you need is: 1) Click on Rec button

3) Click on Stop button after webinar

2) Start and perform your activity: Talk Now, Presentation or Desktop

You will see the count of recorded time at the left top corner:

4) You may leave the room, conversion will be done automatically!

Chapter III. ADVANCED and ADDITIONAL features:

In previous chapters we covered the most actual moments: how to quickly run your conference and what do you have in your member's account and room. But we have also a lot of additional things for you! Some of them are free and comes along with every room package, some available for additional (but very reasonable!) fee! Let's have a look on your features in your member's account directly. As you remember from Part 1: Your account (page 8) you have My Room Settings section in your account. This section contains few subsections, which in fact our advanced opportunities that we include with every room!

First subsection (advanced feature) is My Embed Room! - http://www.gogvo.com/affiliates/conference/light.php

On this page you will find HTML source code, that you can use on your web site in order to implement the embed (light) version of your room to your site! Conception of our new light room is unique: it's transmitting the activity in the room for those, who view it on your site. It means that in this light room users (observers) does not occupy a specific seat in the room and do not participate in the conference process. So that you can have unlimited number of such observers and it will not affect your room working! In order to use that code simply copy/paste it to your site!

Many parameters can be changed by you depending on your needs:room - room code to connect (indicate another code, if you have more than 1 room)fontFamily - font family for all texts, messages, etc (can be: Tahoma, Arial, Verdana, Times+New+Roman);fontColor - font color for all texts, messages, etc, in HTML colors format (e.g. #8800FF);fontSize - font size for all texts, messages, etc, in pixels;backgroundColor - software background color, usualy same as background color from item #1;

Light room users will see all your activity on their screens:

At the left bottom corner all light room users have this panel:

Full screen:Standard screen:

Next additional feature is Room Status:http://www.gogvo.com/affiliates/conference/status.php

Basically it is an indicator, that shows current status of your room: active with some connections or offline. You can place the indicator anywhere on your web site. You just need to use the HTML code from that tab.

In parameter %THEME-ID% you should indicate the theme number which you decide to use as your room status indicator. There can be 00001, 00002, 00003 and so on. In correct form your code will look like this:

The graphical status indicators for your room:

Online:Offline:

Another useful and interesting feature is our API opportunities..http://www.gogvo.com/affiliates/conference/api.php

The most interesting part is second part about "Login to the room directly". The automatic login sub-system allows you to create your own PHP/HTML page on your website, where your room guests will be able to sign in to the room. When they will fill out your own login form fields or after some entrance fee payment. Also your room may be protected by unique password which only you will know and you will not need to share this password with visitors of your room. In general, auto login link to your room looks like:http://www.gvolive.com/conference,[ROOM-ID]?AUTO[PASSPHRASE]Where:[ROOM-ID] - code or the alias to your room[PASSPHRASE] - the guest full name or the registered user name and password, and room password if the room is password protected You need to use the programming language PHP (Hypertext Preprocessor) to make and pass parameters to the room auto login link. For more instructions please go to your API page, point "Login to the room directly from your site"

With every package we provide additional API functionality, that you can use on your site. All instructions you can find at the API page in your account directly. You can implement following features:1. Set the default language for the room2. Login to the room directly from your site (automatic sub-login system from your site)

First function allows you to set the rooms interface language. Basically language is automatically determined by the relative location of the incoming user. It means that all users from Russia will open the room with Russian language, users from USA will open the room in English language and so on. With this 1st API function you will be able to set the default room language. It will allow for all your guests, regardless of their location, open the room with preset language. Thus if your default language is Russian, even users from the USA or other countries, open your room with Russian language. For more details please check your API page, point "Set the default language for the room"

Branding and Customizations: Another great opportunity for your room is Branding & Customizations options! We have two types of branding: Private branding for yearly $39.99 and WhiteBranding for monthly $24.95. Both types have the same functionality, except the fact that White Branding allows you to use your own links, instead of login.meetcheap.com or gvolive.com.

Important notice!: WhiteBranding is necessary for our Room Reselling status and for more questions regarding opportunity to become Reseller, please contact our Support (how to contact support - page )

Branding package will enable new additional subsection Customizations and functionality of your Room Settings.

On your Room settings page you will see additional functions: Right bottom small image with Logo Image redirection, Help page addition (with another redirection URL) and Close page URL.

Logo image URL: indicate link to jpg or png file with 130x32 pixels size, you will see it as small image at the right bottom corner (near Shared Files Storage)Logo page URL: indicate link, which will open after click on your image.

Help page URL: indicate link to your site and you will see at the left top corner question mark, which will redirect to your site.

Close page URL: indicate link to your site, which will open for your guests after logout from the room.

Important notice: At the moment Left side banner options, Right side banner options and Splash image options temporary disabled and will be available later.

Second part of each Branding package is Customizations. You are able to customize your room with different colors and set background and loader images.

On this page you can set various color schemes for your room. Main items:- Font color for all texts- Background color for whole application- Background color for the dialog boxes- Software tooltips settings- Software loader settings

Set also the background images for whole application (128x128 pixels) and for the application loader (316x130 pixels): choose files from your PC and click on Save Changes.

Background images: for whole room and loader Login box and changed font color:

Background color for whole application and software tooltips + background image

We are living in the era of social networks and MeetCheap keeping pace with the time! We offer additional Social Plugins for your room: Facebook Viral Plugin & Twitter social button and it's just for free! All you is need is simply activate those plugins in Room seettings or ask us to activate!

This plugin will enable social network buttons athe left top corner. With the help of those buttons you will be able to post messages on your FB wall or twitter directly from the room. It is efficient way to invite your friends!

Once you posted invitation, you will see the message about successful sending

And then your FB friends...

and twitter followers will see your message:

Chapter IV. COMMON ISSUES and their SOLUTIONS

I. Login issues: There could be situations, when you or your guests are not able to enter the room. Possible reasons why users can not get into the conference room are following:1. Closed ports 80, 1935, 1936; How to open ports in Win 7 -

http://maximumpcguides.com/windows-7/open-a-port-in-windows-7s-firewall/2. The absence of the latest version of Adobe flash player. You can get the latest version at http://get.adobe.com/flashplayer/3. Incorrect configuration of firewall or antivirus. In that case you need to add as exceptions followingservers: hotconference.com gvolive.com login.meetcheap.com4. Browser's issues: please clear the cache, cookies and the history in your browser and reload thebrowser. Please also try to enter the room in another browser.

II. Audio & Video issues:In the case if sound or video stream is missing from the speakers side, please check the following procedure: 1. Make sure that audio and video devices are properly installed and connected;2. Make sure that connected devices is not used by other applications (Skype, the programmonitors the state of various devices) as all these applications should be disabled first and then it is necessary to refresh the browser tab or close it and then re-open and login to room; 3. Check the settings section in the right upper corner and make sure that connected device ispresent and set as active device in the list; 4. Check Adobe Flash player settings and make sure that you click “Allow” in order to useconnected devices;5. If Adobe request does not appear make a right-click on the gray background of the conferenceroom, open menu and select “Options”, make sure that under “Privacy” is set to “Allow” to activate devices. Under the “Privacy” tab uncheck the mark in “Remember” field it should be blank; 6. Please, also make sure that in Adobe settings under “Monitor” tab the field “Enable hardwareacceleration” is empty;

III. Presentation issues:Please check the requirements:1. The size of presentation must be less than 50 Mb;2. The size of slides is not limited, but you need to make sure that elements on the slide are notoverlapping (imposed) each other. Also please reduce the font (decrease it's size), if it's not showing as it should be.3. Maximal amount of slides is 100.4. For titles of presentations must be used only Latin characters , no specific symbols.5. Conference room accepts presentations mostly in .ppt (1997-2003), pptx or pdf format. If youare trying to upload file of another format and have issues, please 'save as' your problem files in .ppt format6. You can upload up to 25 presentations into the room.7. Presentations can be run only by moderators who uploaded them into the room.8. Presentation must be not password-protected.9. Click on Update button after the uploading10. Presentation files with animation, video or audio effects does not supported.11. In case you've received errors #10 or 256, please send us exact presentation file in order tocheck it from our side and find out possible troubles.

IV. Desktop Sharing issues:1. It may take additional time for image to be shown while the desktop sharing mode. Please try toshare the screen and to wait few minutes until picture will be stable.2. If you are changing the selected area too quickly, there may take place the situation of mixture ofimages. Make sure that your actions are smooth and understandable.3. Make sure that color depth on your PC is 32bit and resolution not higher then 1920 x 1200.4. Please follow the steps to resolve the problem with Desktop sharing:a) Update your browser, clear cookies, cache and history in it.b) Update Adobe flash player using this link http://get.adobe.com/flashplayer/c) Set in your firewall and anti-virus software as exception following program: conferenceRS.exe

V. General recommendations:1. Update your browser, clear cache and cookies in the browser, or try another browser.2. Update your Adobe Flash plugin.3. Include as exception to your antivirus/firewall the following servers:www.hotconference.com www.gvolive.com www.meetcheap.comlogin.meetcheap.com4. Try to use LAN network connection (Wi-Fi connection may cause issues).5. Please make sure that nothing is being downloaded or uploaded to your PC while you are holdinga live call. 6. Avoid multiple connections to the room from one PC to reserve Internet bandwidth.7. Make sure that your download/upload speed is not less then 1-2Mbps.8. Disable all unnecessary applications that using network connection.

VI: Enter via tablets: At the moment our conference room will work on devices with actual Adobe Flash player version. For example, it will work on Android 3.2.1 and higher, and also on some versions of Blackberry. Full list of supported devices: http://www.adobe.com/devnet-apps/flashruntimes/certified-devices.html For Android of version 4.0.4 and higher please install Adobe Flash (version 11.4 or higher) via following procedure:1) Download Flash Player from Google Play.2) Copy the files on SD card of Android device.3) Install it via file manager.4) Launch browser.5) Go the browser's settings and disable the option "Flash Player".6) Check the room

We recommend you to use the puffin browser on our phone, you can downloand puffin browser via link:https://play.google.com/store/apps/details?id=com.cloudmosa.puffin&hl=en

Concerning the Apple products and iOS: we can guarantee the correct performance on Mac OS of version 10.6.8, but it will NOT work on Iphone, Ipod, Ipad, because those devices does not supports Flash plugins. We are currently working on application for such devices and we do plan to expand this niche as well.

VII: How to contact Support: Simply click on Support button at the right top corner in your account

You will be redirected to your Support desk. There you will be able to initiate a Live Chat, Submit a Ticket or use Emergency Service:

One of the most convenient ways to get support is to contact us in Live Chat: type your Name, Email and Question and very soon you will have session with our support agent!

or Submit a Ticket.