A service system that reduces stress &

increases comfort

while providing basic needs for families, individuals,

and urban communities

before, during, and after a disaster.

Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek

d.Hub

shelters / communications / services / logistics

We work with existing service providers, relief organizations,

and infrastructure. d.Hubs are stored in and deployed at central

community locations like T-Stops, Rail and Bus Stations, Civic

Centers, Post Offices, Schools, and more.

After the physical spots are established, phone and tablet apps

help to connect and orient people, provide updates, and help

community members help each other.

d.Hub

CrisisCommons.org

ShelterBox.org

Shigeru Ban Architects

d.Hub is designed to:

Be More Modular

Be More Efficient

Be More Orderly

Be More Dignified

Be Ready

Be Customizable

Be Potentially Long-Term

stakeholders

relieforganizations,federal agencies, ngos

Red CrossNational Guard

fema voa

Army Corps of Engineers

Children’s Disaster Services

Salvation Army

Feeding America

Local Medics, Hospitals

Local Shelters, Schools

Pharmacists

Medical Professionals

Leaders

Students

SAFE SPOTS

Hobos

Individuals

FamiliesElderly

Disabled

Counselors

Farmers

Construction Workers

Volunteer Civil Services

Veterinarians

Water Purification

Religious Groups

existingservices

community members

floods

tornadoes

fires

hurricanes

poweroutages

communicationoutages

healthcare needs

contaminated watersanitation

food

displacedpeople

panicand anxiety

louisa55, parent, nurse

Jamaica Plain Resident

Working Mom, Nurse

Married, Two Kids

Middle Class

Uses an Older Smart Phone

Nursing Degree

Works 50 hours a week;

Worries about children (ages 12, 15);

Never had outside parenting support;

Extended family lives in her home country;

Sleeps 5-6 hours a night.

Texts with her kids a lot, mostly for ride coordination;

Works with them on homework every night;

Uses public transportation as much as she can;

Volunteers at community health clinic in the summer.

john jane jamie11 7 4

Dorchester Residents

Siblings

Live with Dad + Step Mom

Large Extended Family

ESL

Tech Use Only at School

Seen “Frozen” Twice

Used to having lots of responsibility;

All love to dance;

Picky eaters (only eat chicken nuggets);

High energy, Low self-regulation.

In jeopardy of repeating grades due to tardiness;

All social in the community;

Parents want them to all go to be first generation to

attend college;

Love to have fun!

drew19, student

Kendall Square Resident

MIT Student

PoliSci Major

Upper-Middle Class

from Mamaroneck, NY

Wears Skinny Jeans

Spends 32 Minutes on Hair

Active social life and always on twitter #yolo;

Binges on popular tv shows like “House of Cards”;

Concerned about personal image;

Lives on mobile phone;

Alturistic and a bit naïve;

GPA 2.9

Needs to be connected 24/7; wears FuelBand;

Makes time to hang out with friends for life balance;

Seeks social validation.

deanna40, working professional

Beacon Hill Resident

Partner at Big 4 Firm

Recently Single

Well-Educated

Affluent

Tech-Savvy

Works 60+ hour weeks;

“Always on”;

Control freak, neat freak;

Tight social circle, but not geographically close.

Needs access to news and information; knowing

what’s going on is crucial. Uses social media as

primary source of information. Keeps in sync with

family, friends, colleagues.

Also needs caffeine, personal space, a child-free

environment, structure.

Family sees commercial for Safespot

Family receives survey in mail, opts to

register with app. Mom indicates that

she is a nurse.

Hurricane forecasted.

App alerts parents and

provides pre-storm info.

Home flooded.

Within 24 hours app

notifies parents that

Safespot is present

at local T. Prompts to

check in. Family checks

in and says they need

shelter. Also confirm

that uncle has already

checked in with a hub

across the city.

Family arrives at Safespot hub.

App alerts them that shelter is ready and directs them

to finds color coded shelter wall.

Family assembles shelter.

Mother gets notification that her medical services

are needed and provides medical service.

Family checks out

by scanning code

on their shelter.

artifacts

people + agencies

logistics

people

information

artifacts,touchpoints,

services

pre-pre-disaster

d.Hub PacksDeployed + Stored,

Census

Safespot Disaster-Specific Modules

Red Cross,Army Corps of Engineers,Mobile Carriers,Medical Groups

Red Cross,Army Corps of Engineers,Mobile Carriers,Medical Groups,Volunteer Relief Workers

Red Cross,Army Corps of Engineers,Mobile Carriers,Medical Groups,Volunteer Relief WorkersCommunity Volunteers

Doctors, Pharmacists, Construction Workers,Therapists,

Sign-in; Skills Board; Needs List

Storm-Specific Instructions; Safespot Sites

Census and Registration of Community Resources

Shelter-in-Place orMove to Existing Community Shelters

Deployment

Individual and Family Preparation

Personal Needs and SuppliesPacks stored locally;Others storied at regional deployment spots

Gathering & OrganizingSupplies Early

Coordinating Groups

Deploying Artifacts Specific to Anticipated Disaster, if appropriate

Coordinating Groups

Setting up Central Hub;Establish Power, Communications;People Coordination;Supplies Distribution

Central Hub ProvidingFood, Shelter, Clothing,Communications, Power Grid,Medical Services, Mental Health Services, Children’s Needs

Skilled Workers

Medical Supplies;Food and Clothing

Crowd-Sourced Updates, Maps;Skills Boards;Who’s Where?

d.Hub Community Hub;d.Hub Modules

pre-disaster

disasterstrikes

immediatelyafter

the daysthat follow

backstage

frontstage

Ad Campaign RedefiningPreparedness for Community Members;Orients Them to d.Hub

Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek

Boston Service Jam 2014 / Liza Pesenson / Kasia Sinczak / Lia Milito / Lars Leimanis / Alexander Wilcox Cheek

d.Hub