eircom Telemarketing ServicesYour customer contact is critical to your business success

eircom Telemarketing Services 3 2 eircom Telemarketing Services

Your customer contact is critical to your business success - eircom understands.

Your customer calls are the lifeblood of your business and telemarketing numbers are an essential part of any business’s customer contact strategy. eircom’s wide range of customer contact numbers and advanced services help you to interact with your customers easily, efficiently and in a cost-effective way.

eircom’s telemarketing numbers give your business a nationwide presence and enhance your customers’ experience. Calls can be answered more quickly and handled in the most efficient way in line with your business needs. We also offer the flexibility to adapt to changes in demand and reporting services to help optimise your customer contact strategy.

As Ireland’s longest established and leading provider of telemarketing services, eircom is the provider you can trust when it comes to your customer calls and eircom’s Next Generation capability provides you with a resilient and robust service you can rely on.

Nationwide presence

Telemarketing numbers can provide you with a national look and feel, allowing you to position your business to a much wider customer base. With a telemarketing number you are accessible to customers all over the country - you are never limited by your geographic location.

Customer experience

The customer experience you provide influences your customers’ decisions. A telemarketing number can enhance your customers’ perception of your business - research has shown that companies with telemarketing numbers appear substantial, professional and trustworthy. It can also act as a powerful market research tool, allowing you to communicate with your customers, while steadily building customer profiles for future planning.

Introduction to Telemarketing Services

4 eircom Telemarketing Services

Efficient

Effective handling of your customers’ calls will reduce time and costs and help increase revenue. A telemarketing number can help you to manage your calls as efficiently as possible, ensuring that the call is answered by the person best suited to deal with the enquiry. This helps to match the customer experience delivered with what your customers expect.

Cost-effective

At a time when cost is a key consideration for everyone, business and consumers alike, telemarketing numbers are a cost-effective way to interact with your customers, both for you and your callers. Telemarketing numbers reduce the cost barrier for your customers to get in touch with you, resulting in increased sales opportunities for your business. Choose from a range of call types to suit your needs; from 1800, where you pick up the full cost of the call, to 1850 or 1890, where the cost is shared between both you and your caller.

0818 services are also available on request.

eircom Telemarketing Services 5

Next Generation Intelligent Network

Our unique, state-of-the-art, Next Generation Intelligent Network is used to deliver eircom’s telemarketing numbers. This unique platform uses best-in-class technology to deliver a reliable and resilient voice service you can trust. You can be assured that you are using the most robust and advanced voice platform in Ireland for your critical telemarketing numbers.

Value-added features

eircom’s Next Generation Intelligent Network offers a range of additional value-added features to further enhance your customer experience. Multiple routing options are available, enabling you to more efficiently manage your incoming calls. Speak to your eircom Account Manager for full details.

6 eircom Telemarketing Services

1800-Freefone - The call is free to the caller regardless of whether they ring from a landline or from a mobile. The cost of the call is borne completely by the business providing the number. The cost of calls from mobiles is particularly high so this would not be recommended for businesses with a calling profile of mainly mobile.

Business use - Primarily used for sales generation activity where the business is happy to incur the full cost of the call in order to generate new business.

eircom Telemarketing Services 7

1850-Shared Cost - The cost of the call is shared between the caller and the business providing the number. The caller pays a flat per call charge and the receiver pays for the call duration after an initial free seconds allowance has elapsed. Calls from mobiles are again charged at a higher rate than fixed line calls.

Business use - Sometimes used for sales generation activity but often as a mechanism for existing customers to contact a business, for example, to renew a policy. The caller pays a flat charge, regardless of duration, and the business picks up the rest. For long duration calls this call type can be very attractive for callers and can promote customer interaction.

1890-Locall - The cost to the caller is the same as a local call. The receiver is charged per call, regardless of duration. This is attractive for businesses with a high average call duration as they only incur a flat cost per call from fixed lines. Calls from mobiles still attract a cent per minute charge, however, it is lower than the charge to 1800 or 1850.

Business use - Often used for long call duration services such as technical support lines.

Telemarketing Services at a glance

8 eircom Telemarketing Services

Enhanced Voice Recognition (EVR) & Network Integrated Voice Response

Complementary hosted IVR services are also available from eircom, providing you with options which can remove your need to procure and maintain premise-based IVRs. We’ll go through the options with you and deliver the most appropriate solution for your requirements.

Reporting and Control - eircom’s Voice Portal

Contact with your customers is increasingly becoming a 24X7 requirement. eircom’s Voice Portal is an online capability which can be accessed at any time, giving you the control of your critical services. A powerful reporting tool is also available, providing you with a full suite of reports giving you with all the information you need.

eircom Telemarketing Services 9

Related Services

10 eircom Telemarketing Services

A robust and feature-rich voice solution

eircom’s Next Generation capability provides you with a resilient and robust service you can rely on. The features and capabilities available to you will help you to manage your customer contact strategy more efficiently and cost-effectively.

An unrivalled track record

eircom is the company trusted by more Irish businesses and organisations than any other to deliver and manage their voice services. When you choose eircom as your voice services partner you are not only guaranteed outstanding products and service, you also get the peace of mind that comes with knowing that you’re working with Ireland’s leading voice services provider.

eircom Telemarketing Services 11

Industry experts

Our people are some of the best in the business so you know you’re in good hands. Our voice solutions experts are industry leaders who can provide innovative solutions for your business, our dedicated account managers deliver a personalised service and we have Ireland’s largest specialist team of project managers, architects and engineers.

A reputation for outstanding service

At eircom we have a reputation for outstanding customer service and you can be assured of service and support that’s second to none. Based in Ireland, our highly skilled engineering team is the largest of its kind in the country and has the experience to deal with any issues you may have, quickly and efficiently.

Why eircom Telemarketing Services?

eircom for Business Technology you can count on

Voice Solutions

Dat

a C

entr

e

Serv

ices

Unified Communica

tions

Conferencing Solutions

Business Broadband

Advise Design

Nex

t G

ener

atio

n

Net

wor

k Co

nnec

tivi

ty

Managed Security Solutions

ICT Equipment Solutions

Managed N

etwork

ServicesM

anaged IT

Install Monitor Manage

www.eircomforbusiness.ie

12 eircom Telemarketing Services eircom Telemarketing Services 13

Get in touchTo find out how eircom Telemarketing Services can benefit your business, please contact your eircom account manager or call 1800 400 200.

www.eircomforbusiness.ie