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Confidential discussion draft – not for distribution
Emerging Trends in the Federal Sector
Preston Finley: Manager, USPS Strategic Business Planning
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Confidential discussion draft – not for distribution
Emerging TrendsDirectional patterns that may generate market, customer or
organizational needs or opportunities
Technology
SocialIndustry
Research revealed 23 emerging trends with the potential
to significantly impact the postal industry
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Societal changes are creating new customer needs and desires for
businesses to address
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Urbanization
1Cities grow faster than suburban areas and
concentrate wealth
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For the first time since 1920, the growth rate of urban cities is outpacing surrounding
suburban areas
Source: http://online.wsj.com/news/articles/SB10001424052702304830704577493032619987956
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Unwelcoming concrete jungles…
To revitalized public areas
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Almost All of the World's MegaCities Will Be in Asia & Africa by 2030.
Nearly 90% of the world’s remaining rural population in Asia & Africa.
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The Dubai Pearl will accommodate 9,000 residents and its commercial sector will employ 12,000 people.
“Skyscraper City”
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"Endless City" could be city within a building with a tower of up to 300 meters being built in London.
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Rise of the Megalopolis -China’s Pearl River Delta Tying 11 Cities into a Megaregion
Urban area of 21,100 square miles
Population as high as 80 million
GDP of more than $320 billion US
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Adapt approaches
Develop alternativedelivery models
Capture the growing urban consumer market
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Collaborative Consumption
2Sharing access to underutilized
products or services
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Fueled by technology’s ability for consumers to share underutilized resources, the “sharing
economy” is on the rise – estimated to reach $100 B in the next few years.
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It’s an Uber for Things with UberFresh
Source: http://en.wikipedia.org/wiki/Capital_Bikeshare
Source: http://en.wikipedia.org/wiki/Rent_the_Runway
newegg “geek approved” technology…
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Peerby allows you to borrow tools and other stuff from your neighbors, has 15,000 users in 1 city
Source: https://www.airbnb.com/about/about-us
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“The Sharing City” - Seoul Metropolitan City Sharing Promotion Ordinance
• ShareHub, an online portal that educates citizens about opportunities to participate.
• 300,000 users have registered for ‘Nanum-car,’ a car-sharing program.
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1. How does collaborative consumption fit into my business model?
2. How best can my company serve local / niche producers?
3. How can I take advantage of urbanization?
What Should We Ask Ourselves?
4. Do we have to realign the organization’s resources to align with the trend?
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The industry is facing large-scale transformation that will affect the
structure of businesses and transactions
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E-Commerce
3Securely buy or sell anything,
from anywhere, at anytime
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$177
$226
$278
$327
2010 2012 2014 2016
eCommerce is projected to grow by $100B over the next 4 years
2020
US Online Retail Sales (US $ Billions)
Source: Source: US Online Retail Forecast, 2011 To 2016,
Forrester Research, February 2012; 2Top 500 Guide,
Online Retailer, 2012 Edition)
% executed via mobile
17%
12%
$427
24%Digital Sales = New Normal
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1. How do I help e-commerce retailers connect the digital to the physical?
2. How do I help make the end-to-end experience of our services more seamless andsecure?
3. What does customization mean for me as a service provider?
What Should We Ask Ourselves?
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Technological advancements are offering new solutions and tools
for businesses to employ
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Big Data
4The digitization, storage, analysis, and
retrieval of everything
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Every day, we create 2.5 quintillion 2,500,000,000,000,000,000 bytes of data
90% of the data in the world today has been created in the last two years.
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Customizing products, marketing, and
interactions
Combining GPS, sensor, and camera data to operate self driving cars
Wrist-worn smart wearables will dominate the market with shipments
growing to 135 million in 2018
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Atlanta, 2028“Growing its way" out of traffic problems with a shift to solar-powered G-roads run by Google and driverless cars that connect commuters to the city at 90mph.
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1. How can I utilize big data to understand and tailor my products and services to my customer’s needs?
2. How can we use Geospatial Technologies toimprove or customize my customer’s experience?
What Should We Ask Ourselves?
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A wave of change is coming, what will we do to be successful?
For more information contact Preston Finley [email protected]