1. The Future of Communication and Collaboration for Business 28th November 2013

2. The Future of Communication and Collaboration for Business Chris Luff, Director, Freedom Steve Tassell, Enterprise Social Lead, Microsoft 3. Question? Who was the only British Prime Minister to be assassinated? 4. Spencer Perceval, KC (1 November 1762 11 May 1812) 5. Innovation through Austerity 6. The Economic ChallengeThings must change 7. Here & Now 8. CEO Business TransformationCFO Cost Reductions CIO Innovative Working EnvironmentCTO Environmental Outcomes from Innovation CMO Social Media CommunicationsIt is about the future! 9. Whats on the minds of business executives in 2013? 10. Megatrends shaping the next decadeTransforming the way we workMobility2016By , smartphones and tablets will put power in the pockets of 1.4 billion global citizens.SocialCloudBig dataMillennials will make up70%Digital content will grow to75%of theAmerican workforce by2025of organizations are either using or investigating cloudcomputing solutions8ZB by 2015. up more than 300% from 2011 11. Microsoftsinnovation approach Helping you harness the new era ofMobilitySocialCloud Connecting people in real time Enabling colleagues to connect and share in real time Helping you embrace the right IT for your business Enabling users to embrace insight naturally Helping you become more engaged with your customers Enabling you to make more of your existing investments Helping your business to move fast and first Delighting users with the best experiences Helping accelerate broad adoption Enabling smart, engaging experiencesBig data 12. But is technology holding us back? In 2013 a YouGov survey revealed that84%Of UK workers are not inspired by their job. 13. Working together to transform businesses Successful organisational change is:10% 40% 50% technologycultureleadershipUK office workers are doing over 2 billion hours of unpaid overtime at the weekend every year.* Leaders need to spearhead cultural and behavioural change within their organisation to nurture new thinking and innovation. 14. Reimagining your business 15. Delighting customers First UK Retail Bank for 100 years, mission to revolutionise how banks do businessOpen 7 days a week, 362 days a year early until late ATM cards are issued whilst you wait Kill the Stupid Rule programGiveaways- lollipops, dog biscuits 16. A second wave 17. Flexible working 18. Its all about trust 19. Tomorrows another day 20. Were on a journey We need to use modern technology enabling a better way of working. to focus on outcomes not process improvements. to rethink the way we work together. 21. Useful information Visit: www.businessreimagined.org Join the discussion on Twitter #bizreimagined Download a free copy of the book @ http://www.harriman-house.com/busre 22. Live Collaboration in Practice Latest Technology Demos Greig Valentine, Head of Solution Consultancy, Freedom 23. What is Microsoft Lync? 24. Real Life Scenarios 25. Unified Communications The Solution 26. Looks Simple Doesnt it 27. Key Considerations Business Requirements Business Analysis & User AdoptionConfirmation 28. Key Considerations Business Requirements Business RequirementsA Lync solution is not an infrastructure project.Business Analysis & User AdoptionLync is a solution, not a productConfirmationCritical milestones, referencing business requirements 29. Lync and Network ConsultantsCharlotte Copley Lync ConsultantZoe ONeil Contact Centre ConsultantPat Rodgers Network ConsultantPaul Buxton Lync Consultant 30. 30 Minute Break 31. National Exhibition Centre: Unified Communications & Collaboration Vision The View From the CIOAndrew McManus, CIO, NEC group 32. CONFERENCESUKS No.1 CONVENTION CENTRE. Over 400 events per year 33. Show an image of NIA Refurb 34. MemoryHausShow image of Peter Pan 35. Show image of resorts world and HS2 36. The beating heart of BirminghamCreating the ultimate audience and client experience Increased audience capacity of 15,640 and 6,000 sqm of new floorspace Destination development including retailing 37. Whats important for our customers 38. The Customer Journey Now We see the advert We buy a ticket 39. The Customer Journey Now Or maybe we queue up 40. The Customer Journey Now Excitement Builds 41. The Customer Journey Now We reach the venue 42. The Customer Journey Now We buy things 43. The Customer Journey Now 44. An Employee 45. A Typical NEC Employees Day Sales Pre-event Planning Heavy use of phone and face to face 46. A Typical NEC Employees Day Event Delivery A lot of paper Radios Face to Face 47. A Typical NEC Employees Day Big sites A lot of walking and some running Face to Face 48. A Typical NEC Employees Day Rest needed Post event review Face to Face 49. So What Are Our Plans This suits our current needs BUT Reliant on Face to Face Many manual processes Access to knowledge is tricky Customers experience isnt integrated 50. Future Plans 51. Mobile 52. Social 53. The Summary MobileAccess to our servicesCloudExpansion to handle peaksSocialConnection to our customersDataUnderstanding behaviours and our operations 54. Our Plans Communications Platform Connectivity Cloud to meet demand BI and Data Management 55. The Social Workplace and Knowledge 56. The Customers New Journey Forthcoming Events push out Pre-register E-Tickets Additional Content 57. The Customers New Journey Prepare Add services Pre-order VIP experience 58. The Customers New Journey Navigate Live information Pre-order eTickets 59. The Customers New Journey Bespoke experience Content Downloads Live Sharing 60. Employee JourneyCustomer Knowledge Customer Insight CollaborationIdea Sharing Constant Collaboration Event BuildingLive Information Next Sales Performance Stats 61. Summary Customers experience Bespoke Experience Employee Effectiveness 62. SummationPat Botting - Managing Director, Freedom Communications 63. In Summary Chris Luff & Steve Tassell from Microsoft presentedThe main drivers for business executives right nowThe megatrends for the rest of this decadeThe Microsoft approach to address the four main areas simultaneously, and nowCurrent enterprise technology is holding us backTechnology, Culture, LeadershipThe new industrial revolution has started, the technology is here & now 64. In Summary Greig Valentine from Freedom presented High level Lync features - what Lync isExamples of how Lync works in the life of employees, customers & suppliersThe solution - how the infrastructure requirement is configuredThe migration path from PBX and ISDN to SIP, SBC and LyncThe holistic approach 65. In Summary Andrew McManus, CIO NEC Group, presentedKey issues and demands for a large, diverse and ambitious organisationThe customer engagementThe employee engagement, currentlyThe NECs plan to harness Cloud, Mobile and Data technologiesThe planned solution for a Unified Communications platform - LyncEnhanced customer experience, enhanced employee experience 66. And finally, The Reality of Lync Lync 2013 is a very, very sophisticated telephone systemEnd of life PBX technology is fundamentally deadUnified Communications & Collaborative working is the way forward, the new way of workingLync significantly enhances the employee and customer experienceIndustry and commerce are under immense pressure to deliver the very bestMicrosoft Lync is here now and not really an optionFreedom is here to help 67. Unified Communications The Solution 68. Thank You 69. Thank you for coming! Please take the opportunity to ask questions over Champagne and Canaps in the Churchill Room