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Training workshop on: Training workshop on: Management and Management and planning tools & skillsplanning tools & skills
Dr. Walid AbubakerDr. Walid AbubakerWHO TA/CBWHO TA/[email protected]@sud.emro.who.int
Management Best PracticesManagement Best Practices
Presentation OutlinePresentation Outline
Part IPart I
Conceptual Overview of Modern Conceptual Overview of Modern Health ManagementHealth Management
Part IIPart II Operational Framework & Operational Framework &
Potential ApplicationPotential Application
Health management creates Health management creates skills/competencies required skills/competencies required to: to:
CHANGE performance CHANGE performance IMPROVE public health IMPROVE public health GENERATE results/impactsGENERATE results/impacts
Why Health Management?Why Health Management?
The System Approach The System Approach
Measurement Measurement
Measurement
Results
Change
PH Impact
Health Management
International Management International Management SchoolsSchools
Traditional ManagementTraditional Management Operational ManagementOperational Management Utilization ManagementUtilization Management Quality Management/TQMQuality Management/TQM Strategic Management/Preventive Strategic Management/Preventive
(Preemptive/Proactive)(Preemptive/Proactive)
Operational ManagementOperational Management Program managementProgram management Administrative managementAdministrative management Human resources managementHuman resources management Information system managementInformation system management Financial managementFinancial management Drug managementDrug management Logistics managementLogistics management
What is Management?What is Management?
Management Management is the art of organizing, is the art of organizing, facilitating, coordinating, facilitating, coordinating, communicating, inspiring, coaching and communicating, inspiring, coaching and delegating to achieve intended results.delegating to achieve intended results.
ManagementManagement is the mostis the most costcost effective utilization of available effective utilization of available resourcesresources
What isWhat is Management? Management?
Management FrameworkManagement Framework
Management Management is the problem-solving is the problem-solving best practicebest practice
PIPI PDPD PSPS PFIPFI
Step I Step II Step III Step VI
Problem Identification Problem
Development Problem Solutions Implementation
Follow-up Improvement
Management Management is bridging the is bridging the gap between what is being gap between what is being done and what should be done done and what should be done
What isWhat is Management? Management?
Management Management is the ability to is the ability to achieve intended results and achieve intended results and prove intended impactsprove intended impacts
What isWhat is Management? Management?
Management Management is a dynamic process is a dynamic process of rational planning, task-based of rational planning, task-based implementation, and data-driven implementation, and data-driven monitoring/evaluationmonitoring/evaluation
What is Management?What is Management?
Organizational DesignOrganizational Design
““Organizational design refers to the way Organizational design refers to the way in which the building blocks of in which the building blocks of organization - responsibility, information, organization - responsibility, information, communication, coordination, authority, communication, coordination, authority, accountability and rewards - are arranged accountability and rewards - are arranged and rearranged to improve effectiveness and rearranged to improve effectiveness and adaptive capacity.”and adaptive capacity.”
Shortell and Shortell and KaluznyKaluzny
What is Health Management?What is Health Management?
Health management is the ability Health management is the ability to meet and exceed needs and to meet and exceed needs and expectations of patients and expectations of patients and communities servedcommunities served
What is Health ManagementWhat is Health Management??
Health management is the Health management is the system- wide approach to system- wide approach to change and improve public change and improve public health status health status
ClinicalClinical ManagementManagement??
Ability to achieveAbility to achieve treatment outcomestreatment outcomes according to internationally according to internationally recognized recognized quality quality standardsstandards, , protocolsprotocols and and guidelinesguidelines
Planning
ImplementationEvaluation
Planning
ImplementationEvaluation Monitoring/Evaluation
Management
Management CycleManagement Cycle
PlanningPlanning
Planning Planning is tois to analyze analyze what what has been happening, has been happening, understand present and understand present and anticipate the futureanticipate the future
Planning Planning
Planning Planning is to ensure that is to ensure that available resources now and in available resources now and in the future are efficiently used to the future are efficiently used to obtain intended resultsobtain intended results
Seven “Ws” of Seven “Ws” of planningplanning
are we now: Assessmentare we now: Assessment are we going: Objectivesare we going: Objectiveswe need: Resourceswe need: Resources
timetable: Futuretimetable: Futureactivities/tasks: Efficient activities/tasks: Efficient implementation implementation we will know we are we will know we are
doing doing the recommended activities: the recommended activities: Follow-up monitoringFollow-up monitoringwill happen: Results /Impactswill happen: Results /Impacts
Where
What
Where
When
How
How
What
PlanningPlanning
Challenges the status quo Challenges the status quo Takes timeTakes time Involves all Involves all Requires consensus Requires consensus
Strategic Strategic planning planning
Creating the Creating the mission/purpose mission/purpose and strategic directionand strategic direction
Analyzing external Analyzing external environment, environment, opportunities and threats opportunities and threats
Assessing internal strengths andAssessing internal strengths and weaknesses weaknesses
Establishing goalsEstablishing goals
Strategic Strategic planningplanning
Selecting strategies to reach Selecting strategies to reach goalsgoals
Establishing objectivesEstablishing objectives Developing workplans with Developing workplans with
required activities for each required activities for each objectiveobjective
Preparing financial Preparing financial plan/budget plan/budget
ImplementationImplementation
Implementation Implementation is the execution is the execution of activities and tasks that need to of activities and tasks that need to be carried out be carried out according to the according to the plan plan to achieve anticipated to achieve anticipated outcomesoutcomes
EvaluationEvaluation
Evaluation Evaluation is to measure is to measure progress toward the achievement progress toward the achievement program objectives and results program objectives and results (whether the intended change(whether the intended change and and impact haimpact haveve occurred) occurred)
MonitoringMonitoring
Monitoring Monitoring is the ongoing is the ongoing data collection, analysis data collection, analysis and interpretation of and interpretation of program activities against program activities against pre-established indicators pre-established indicators
Plan
Do
Cheek
Act DOTSManagement
Shewhart-Deming Shewhart-Deming CCycleycle
The statistical-based management cycleThe statistical-based management cycleKnown also as the Shewhart-Deming Cycle, which is a four-step Known also as the Shewhart-Deming Cycle, which is a four-step
process designed to continuously improve qualityprocess designed to continuously improve quality
Сheck
Management
PDCA
Select and plan
the change
Do
implement the change
Check
Monitor and evaluate the change
Act
review andstabilizethe change
Management FrameworkManagement Framework
Management toolsManagement tools
Organizational Organizational DesignDesign BrainstormingBrainstorming MultiMulti-V-Votingoting SWOTSWOT AnalysisAnalysis Nominal Group TechniqueNominal Group Technique
Management toolsManagement tools
Delphi MethodDelphi Method Deployment Chart or Planning Deployment Chart or Planning
GridGrid Prioritization Prioritization MMatrixatrix Hoshin Organizational ToolHoshin Organizational Tool WorkplanWorkplanss
Scope of Health Management Scope of Health Management
Organizational DesignOrganizational Design & & Strategic DirectionStrategic Direction
Clinical ManagementClinical Management HMIS (HMIS (E/, data bankE/, data bank)) Human Recourses Human Recourses
Management/ DevelopmentManagement/ Development Health Financial ManagementHealth Financial Management
Organizational Organizational Design/RedesignDesign/Redesign
OD OD Is a structuredIs a structured management tool used tomanagement tool used to outline individual outline individual accountability and team accountability and team accomplishmentsaccomplishments
Organizational DirectionOrganizational Direction
Mission (Purpose Statement)Mission (Purpose Statement) Shared vision for the futureShared vision for the future
Organizational Culture: Organizational Culture: Values, Beliefs, PhilosophyValues, Beliefs, PhilosophyLines of accountability and authorityLines of accountability and authority
Primary goal of ODPrimary goal of OD
To identify major deficiencies and To identify major deficiencies and explore new explore new approaches and approaches and levelslevels of attainable management of attainable management capabilitiescapabilities
How to conduct ODHow to conduct OD
Step one:Step one: inventory or inventory or environmental scan to environmental scan to select priority select priority management capacity management capacity building areasbuilding areas
How to conduct ODHow to conduct OD
Step two:Step two: selecting explicit measurable selecting explicit measurable indicators for each priority indicators for each priority management area needing management area needing improvementimprovement
How to conduct ODHow to conduct OD
Step threeStep three:: develop an action plan develop an action plan
based on the results and based on the results and analysis of steps one and analysis of steps one and twotwo
Coaching and supervising Coaching and supervising staffstaff
Effective manager today uses Effective manager today uses
the concept of participatory the concept of participatory supervision to guide and supervision to guide and coach staff to perform their coach staff to perform their assigned tasksassigned tasks
The art of feedback and The art of feedback and two-way communicationtwo-way communication
Close contact is essential Close contact is essential both for the effective both for the effective operation of the program operation of the program and for staff morale and and for staff morale and commitmentcommitment
Feedback means Feedback means communicating to the staff communicating to the staff your reaction regarding your reaction regarding their work performance. their work performance.
Tips for effective feedbackTips for effective feedback
Prompt Prompt
ConstructiveConstructive
Inspiring and motivatingInspiring and motivating
Task-relatedTask-related
Action-orientedAction-oriented
Team building skillsTeam building skills
Team development (FSNP)Team development (FSNP) Communication skillsCommunication skills Meeting skillsMeeting skills Conflict management skillsConflict management skills Decision making skillsDecision making skills
Hands-on Hands-on management toolsmanagement tools
Time managementTime management Professional writingProfessional writing Effective presentationEffective presentationss Effective listening Effective listening Computer skillsComputer skills
HMPHHMPH
TimeTime
People People
Finance Finance
DataData
High-Performing LeaderHigh-Performing Leader
Strategic Thinking SkillsStrategic Thinking Skills Team Building SkillsTeam Building Skills Analytical SkillsAnalytical Skills Computer SkillsComputer Skills Coaching Leadership Skills Coaching Leadership Skills
Old vs. New WayOld vs. New Way
Old wayOld way New WayNew Way
Verbal infoVerbal info Data –based factsData –based facts
Bad appleBad apple Systems/processesSystems/processes
AloneAlone Together Together
Crisis Crisis management/rmanagement/reactiveeactive
Preventive/Preventive/preemptive/proactivepreemptive/proactive
ConclusionConclusion
Management is:Management is: a sciencea science a profession and careera profession and career
Health management is:Health management is: an integral part of public healthan integral part of public health a primary public health/community a primary public health/community
health functionhealth function
ConclusionConclusionSkills-based management
training
Health management best practice
Impact on public health parameters
Change/improve nationalhealth indicators