KOTA KINABALUINTERNATIONAL AIRPORT

SHOP &

DINE

ADVANCECHECK-IN

AIRPORT

WIFI

AIRPORT GUIDE

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FLIGHT INFORMATIONCheck-in counters open 3 hours before your schedules departure and close an hour before your flight takes off.

*Do check with your airline to confirm that this service is available.

CHECK-IN

OPTIONSIf you’re at Kota Kinabalu International Airport and not sure where to go, don’t worry, I will guide you.

Check-in 3Baggage 4Transfer and Transit 5Transport 5-6Facilities and Services 7-11Terminal Layout 12-19Directory 20

2 3

No Baggage Check-in*No baggage? Just proceed to the boarding gate.

Web Check-in*1. Log on to the airline’s website.2. Provide confirmation number.3. Print your boarding pass.

Self Check-in*Common Use Self-Service (CUSS) Kiosks are available for your check-in for Airasia only.

Mobile Check-in*Check-in using mobile check-in via website/app. If you have baggage, you may skip the counter queue and drop it at the Baggage Drop-Off counter.

BAGGAGE TRANSIT

& TRANSFER

4 5

TRANSPORT

Allowed hand-carry items• Liquids, aerosols and gels must be in containers

with a maximum capacity of 100ml each.• Packed in a transparent resealable plastic bag.• Content must not exceed 1 litre. (Only one bag

per person)

Exemptions:Medication, baby food, special dietary items.

* Please note that all domestic and international flights out from KKIA are subjected to a single cabin baggage policy. To avoid delays at security check-in, kindly refer to your airline for further clarification. •Maximumsize:56cmx36cmx23cm •Maximumweight:7kg

Domestic FlightHead to the Transfer Counter (Level 2, between Gate A6 and A7). Make arrangements to have your check-in baggage transferred directly to your next flight.

International FlightHead to the Transfer Counter (Level 3, nearby MAS Golden Lounge) and make arrangements to have your check-in baggage transferred directly to your next flight.

Airlines Operating at KKIA*AirAsia | Malaysia Airlines | Malindo Air | Air Seoul | Batik Air | China Airlines | China Southern Airlines | Eastar Jet | Jeju Air | Jin Air | Lucky Air | Royal Brunei | Shanghai Airlines | Spring Airlines | Xiamen Air

*As of June 2018

Airport Limo & Taxi Level 1, Public Concourse, Arrival Floor, KKIA

Busses Level 1, Public Concourse, Arrival Floor, KKIA

Baggage Drop FacilitySubject to availability. Check with your airline for this service.

KKIA Terminal is about 20 minutes away from Kota Kinabalu city centre and there are buses and taxis aplenty for passengers travelling to and from. Rates varies from RM5 up to RM30.

Extra Baggage?A fee applies for any additional baggage you wish to check-in.

Storage FacilitiesLevel 3, Public Concourse, Departure Floor, KKIALevel 1, Public Concourse, Arrival Floor, KKIA

Want a Baggage Wrapped and Strapped? Level 3, Public Concourse, Departure Floor, KKIA

Oversize Baggage CounterLevel 3, Public Concourse, Departure Floor, KKIA

FACILITIES& SERVICES

6 7

Car RentalVarious car rental booths with a wide range of modern and excellent fleet are available for you to choose from at KKIA. Renting cars as small as 660cc from around RM110 per day, up to vans, 4x4s and minibuses. Level 1, Public Concourse, Arrival Floor, KKIA

5 Hours or More Before Flight?Enjoy fine selection of dining restaurants and fast food outlets.

Shop and DineThere are more than 50 retail and F&B outlets here at KKIA withduty-free picks including liquor, cigarettes, perfume, designer brands and more.

REST & RELAXA little winding down and pampering for the weary ones.

Tran Spa Level 2, Domestic Departure Floor, KKIA

Rest N Go Level 1, Public Concourse, Arrival Floor, KKIA

NapZone by Sovotel Level 1, Arrival Floor, KKIA

PlazaPremiumLoungesRelax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. International Passenger Only Zone, Level 3, KKIA Passenger Only Zone, Level 2, KKIA

MAS Golden LoungeRelax and enjoy the complimentary food and beverages, with cosy seating and plasma TVs. International Passenger Only Zone, Level 3, KKIA Passenger Only Zone, Level 2, KKIA

Parking and Fee

Parking Rates1st hour (or part thereof) RM2.00Every subsequent hour (or part thereof) RM1.00Maximum per day RM24.00Lost ticket penalty RM50

8 9

GETTING CONNECTED

Airport WiFiKKIA has free WiFi available at most seating and public areas inthe passenger terminals so you can always stay connected.

Togetconnected:1. Turn on WiFi & connect to Airport WiFi2. Fills in registration form

* For more information or support, please head to information counter.

Get a local SIM Card before or after you clear immigration Flexiroam, Level 3, International Departure Floor, KKIA Celcom, Level 1, Arrival Floor, KKIA Maxis, Level 1, Arrival Floor, KKIA Digi, Level 1, Arrival Floor, KKIA

AMENITIES

Prayer RoomsThere are Surau (prayer rooms) in KKIA for our Muslim visitors. Level 3, International Departure Floor, KKIA Level 3, Public Concourse, Departure Floor, KKIA Level 2, International Arrival Floor, KKIA Level 2, Domestic Arrival Floor, KKIA Level 2, Public Concourse, Arrival Floor, KKIA Level 1, Public Concourse, Arrival Floor, KKIA

Shower FacilityEnjoy a refreshing shower and be all set for the next journey ahead.PlazaPremiumLounges International Passenger Only Zone, Level 3, KKIA Passenger Only Zone, Level 2, KKIA

Baby RoomFully equipped with hand wash, water dispenser and diaper changing station. The baby room is located throughout the KKIA next to toilet facilities for diaper changing and nursing.

Smoking LoungeWhile smoking is not permitted in the airport, there are designated smoking areas. Level 3, International Departure Floor, KKIA Level 2, International Arrival Floor, KKIA Level 2, Domestic Arrival Floor, KKIA

Medical Services & Pharmacy Medisinar Klinik & Surgeri, Level 1, Arrival Floor, KKIA

Charging StationFindchargingstationsequippedwithuniversalsocketsandUSBat: Level 3, International Departure Floor, KKIA Level 3, Public Concourse, Departure Floor, KKIA Level 2, International Arrival Floor, KKIA Level 2, Domestic Arrival Floor, KKIA Level 1, Public Concourse, Arrival Floor, KKIA

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ATMAlliance Level 1, Public Concourse, Arrival Floor, KKIA

CIMB Level 1, Public Concourse, Arrival Floor, KKIA

MEPS Level 1, Public Concourse, Arrival Floor, KKIA

CURENCY EXCHANGEAmbank Level 3, International Departure Floor, KKIA

Bank Islam Level 1, Public Concourse, Arrival Floor, KKIA

CIMB Level 3, Public Concourse, Departure Floor, KKIA Level 1, Public Concourse, Arrival Floor, KKIA

Muamalat Bank Level 3, Public Concourse, Departure Floor, KKIA

LOST & FOUND

Within KKIA TerminalLost something or to report lost items in the airport? Get assistants from information counter. Go to malaysia airports website or email to care@malaysiaairports.com.my

On boardLost something in the aircraft?Please contact the ground handler of the airline for assistance.

Do not know which to call?Look under Directory and call KKIA Operator.

L3A01

L3A02

L3A03

L3L05

L3L08

L3L09

L3L10

L3L11

L3L12

L3L13

L3L14

L3A04

L3A05

L3A06

L3A07

L3A13L3A12L3A11

B2

Check-in

ADoor

1

Door 2

Door 3

Door 4

Check-in

B

Check-in

C

Check-in

DB3

B4

B5 B6

Transit

VIPLounge

International

Departure

Peninsular/

Sarawak

Departure

VIP

L3L07A

L3L06

L3L07

L3A14

Legends

Lift

Information Counter

Left Luggage

Staircase Departure

Escalator

Immigration

Toilet/Nappy/Disabled

Lounges

Arrival

Prayer Room Baggage Check-In

Customs/Security

Smoking Zone

12 13

FOOD & BEVERAGE SERVICES

SHOPPING

L3A03 PlazaPremiumLoungeL3A14 MAS Golden LoungeL3L06 AEROdaratL3L07A Bank Muamalat CurrencyL3L07 CIMB Currency

L3A01 Starbucks CoffeeL3A04 Cafe De Jesselton KopitiamL3A13 Fly BarL3L05 Jesselton Xpress KopitiamL3L12 O’BriensL3L14 McDonalds

L3A02 Eraman Duty FreeL3A05 Royal SelangorL3A06 Gold & JewelleryL3A07 My E&E SavourL3A13 Duty FreeL3L08 Unique Borneo HandicraftL3L09 Perfumes, Cosmetics & ChocolateL3L10 The Body ShopL3L11 E&E SavourL3L12 WHSmithL3L13 Dried,FrozenSeafood&BirdNest

LEVEL 3 LAYOUT

KKIA Departure Floor

L2A03

L2A04

L2A05

L2A06

L2A07

L2A09

L2A38L2A39

L2A44

L2A43L2A45L2A40

L2A41

L2A42

L2A46L2A08

L2A11

L2A21

L2A10

L2AC6

L2A12

L2A14

L2A18

L2A20 L2

A23L2

A24L2

A36

L2A37L2A25

L2A32

L2A35

L2A19

L2A33

L2A34

L2A13

International

Arrival Im

migration

A2

A3

A4

A5A6

Transit

A7 A8 A9 A10A11-19

Peninsular/S

arawak

Arrival Im

migration

Domestic

Departure

Domestic

Arrival

L2L02

L2L03 L2

L04A

L2L04B

L2L05B

L2L05C

L2L05A

L2L06

L2L07

L2L08

L2A47L2A48

L2A49

L2A50

Legends

Lift

Staircase

DepartureEscalator

ImmigrationToilet/Nappy/Disabled

Lounges

Arrival

Prayer Room Customs/Security

Smoking Zone

L2A06 Kaya KopitiamL2A09 7 ElevenL2A13 MarrybrownL2A21 ApronbitesL2A43 MarrybrownL2A45 MarrybrownL2A46 Dunkin Donuts

14 15

L2L02 MASwingsL2L03 AEROdaratL2L04A Jeju AirL2L04B Xiamen AirL2L05A POS AviationL2L05B Jin AirL2L05C POS AviationL2L06 Air SeoulL2L07 Eastar JetL2L08 Royal BruneiL2A47 PlazaPremiumLoungeL2A48 PlazaPremiumLoungeL2A49 PlazaPremiumLoungeL2A50 MAS Golden Lounge 

L2A05 Confectionery & ChocolateL2A07 Tran SpaL2A08 Adiba Ayu HandicraftL2AC6 JKLL2A10 Warisan BudayaL2A11 Dried,FrozenSeafood&BirdNestL2A12 KhazanahL2A14 SOXworldL2A19 Eraman Leather & TravelL2A20 Fashion & AccessoriesL2A23 Eraman Perfumes & CosmeticsL2A33 Eraman ChocolatesL2A34 Eraman ToysL2A36 Pill Box PharmacyL2A38 Buy & Fly 

FOOD & BEVERAGE

SERVICESSHOPPING

LEVEL 2 LAYOUT

KKIA Departure/Arrival Floor

L1L04

L1L05

L1L08L1

L07

L1A09

L1A08

L1L06B

L1L06

L1L10

L1L09

L1L11

L1L12

L1L13

L1L14

L1L15L1L16 L1L17 L1L18 L1L21 L1L22 L1L23 L1L24

L1L19

L1L20

A

B

C

D

E

F

Arrival

Hall 1

Arrival

Hall 2

ArrivalHall 3

Peninsular/S

arawak

Baggage Reclaim

International

Baggage Reclaim

Domestic

Baggage Reclaim

A11-13

A17-19

A14-16

Door 1

Door 2

Door 3

Door 4

L1L10

A

L1L02

C1-2

L1L02

C13-16

L1L02

C3-10

L1L02

C11-12

L1L01C1

L1L01C2

L1L01C3

L1L01C4

L1L01C5

L1L01C6

L1L01C7

L1L01C8

L1L04A

Legends

Left Luggage

Express Bus Counters

Taxi/Car Rental Counters

Clinic Lift

Staircase

Escalator

Toilet/Nappy/Disabled

Prayer Room

Customs/Security

16 17

L1L01C1 CIMB CurrencyL1L01C2 Celcom XpaxL1L01C6 Maxis HotlinkL1L01C7 Bank Islam CurrencyL1L01C8 DigiL1L02C1 Hotel Borneo InnL1L02C3 Super Sightseeing HolidayL1L02C4 AVISL1L02C5 Mayflower Car RentalL1L02C6 EPTA Car Rental & ToursL1L02C7 GGTH Tour Car RentalL1L02C8 KMT Global Rent a CarL1L02C9 KMT Global Rent a CarL1L02C10 Borneo Express Rent a CarL1L02C11 Airport TaxiL1L02C12 Airport TaxiL1L02C14 HertzL1L02C15 FT Travel ServicesL1L02C16 KK Leisure Tour & Rent a CarL1L04A Tourism MalaysiaL1L06 Left Luggage ServiceL1L06B POS MalaysiaL1L07 Medisinar Klinik & SurgeriL1L08 NapZone SovotelL1L10A Angkatan Hebat Rent a CarL1L14 EuropcarL1L15 UTW One Stop Centre

L1A08 Eraman Duty FreeL1A09 Chocolates, Fragrances & CandiesL1L01C3 Orange Convenient StoreL1L01C4 Orange Convenient StoreL1L01C5 Orange Convenient StoreL1L23 Orange Convenient Store

L1L04 KFCL1L05 OldTown White CoffeeL1L10 Starbucks CoffeeL1L11 Wendy’s

FOOD & BEVERAGE SERVICES

SHOPPING

LEVEL 1 LAYOUT

KKIA Arrival Floor

A

B

C

D

E

F

Arrival

Hall 1

Arrival

Hall 2

ArrivalHall 3

Peninsular/S

arawak

Baggage Reclaim

International

Baggage Reclaim

Domestic

Baggage Reclaim

A11-13

A17-19

A14-16

Door 1

Door 2

Door 3

Door 4

B2

Check-in

ADoor

1

Door 2

Door 3

Door 4

Check-in

B

Check-in

C

Check-in

DB3

B4

B5 B6

Transit

VIPLounge

International

Departure

VIP

Peninsular/

Sarawak

Departure International

ArrivalPeninsular/Sarawak Arrival

DomesticArrival

InternationalDeparture

Peninsular/Sarawak Departure

DomesticDeparture

International

Arrival Im

migration

A2

A3

A4

A5A6

Transit

A7 A8 A9 A10A11-19

Peninsular/S

arawak

Arrival Im

migration

Domestic

Departure

Domestic

Arrival

18 19

Level 3

Level 2

Level 1

AIRPORT FLOW

Malaysia Airports malaysiaairports MY_Airports

DIRECTORY

INFORMATION COUNTERSKKIA Operators +6088 325 555Tourism +6088 212 121

GOVERNMENT AGENCIESCustoms +6088 515 340Immigrations +6088 413 656 / 413 660Quarantine & Health Department +6088 726 309 / 726 724 Royal Malaysia Police +6088 413 849

MEDICAL SERVICESMedisinar Klinik & Surgeri +6088 413 325

POSTAL SERVICESPOS Malaysia Berhad +6088 413 716

EMERGENCY SERVICESRoyal Malaysia Police +6088 413 849Bomba Malaysia +6088 214 430

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