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“Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt”

Any ideas who said it? What were they saying?

LEARNING & DEVELOPMENT

“THE MOST SUCCESSFUL PEOPLE AND BUSINESSES NEVER STOP LEARNING”

This session will start at 12:45

Understanding how others see you: the importance of perception and feedback in influencing

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How to communicate and influence others by first understanding yourself

Understanding how others see you: the role that perception plays and the importance of feedback in communication and influencing

Building your influencing skills and strategies – 18th July

Influencing series

Brief review of the first webinar

Investigate perspective

Explore the communication process

Focus on ‘filters’

Emphasize the importance of taking responsibility

Consider how we might use this information in the context of influence

Agenda

Iceberg metaphor

VALUES

BELIEFS

ATTITUDES

CAPABILITIES

BEHAVIOURS

EXPECTATIONS

PERSONALITY

PERCEPTION

A referee awards a penalty

Global warming

Resistance movement

Doing maths homework (!)

Perspectives

“Our doubts are traitors, and make us lose the good we oft might win, by fearing to attempt”

William Shakespeare

Communication Process

Intended meaning

Interpreted meaning

Tx Rx

“The meaning of your communication is the response that you get”

NLP Presuppostion

Communication Process

Intended meaning

Interpreted meaning

Tx Rx

Detail consciousness

Outgoing or reserved

Level of task focus

Need for acceptance in a role

Concern for getting things ‘just right’

Fear of mistakes

Willingness to take risk

Personality traits

Interpreted feedback – observing responses

Feedback given to us

Building up a picture of someone’s perspective

Understanding “interpreted meaning”

Feedback

Meet Daisy…

Push/pull influencing

Push Pull

Making demands

Incentives and pressures

Proposing and Reasoning

Listening Disclosing Involving

Factors

Individual

Objective

Situation

Relationship

Understanding patterns of behaviour

Personality and perspective

Filters in communication

Taking responsibility

Push – Pull influencing

Personality not the only factor!

Summary

Contact us: Email: training@imeche.org Telephone: +44 (0)20 7304 6907 Follow the conversation on Linkedin and Twitter using hashtag #leadingself

*SPECIAL OFFER* Bring a colleague for free Communication and Influencing Skills Bristol: 19-20 August 2014 London: 11-12 September 2014 Aberdeen: 11-12 November 2014 Free training webinars: www.imeche.org/learning/free-training-webinars

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