AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

Customer Loyalty

Customer Contact

Customer Process

Customer Management

Customer Solutions

Customer Insight

Customer Focus

Customer Centric Approach

How do I stimulate my customer

to be loyal?

Do I really know my customer?

Is my organisation centred on

the customer?

Am I aware of the different contact moments

with my customer?

Do I know the various customer

processes?

Do I provide my customers with solutions?

Am I focused on my customer

(groups)?

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT

AMBASSADOROF THE CLIENT