News & Views on Unified Communications & Collaboration PAGE 1 These results are surprisingly positive for the industry and unchanged from December 2011. On the other hand, there is no surprise that ISDN as a vehicle for B2B communications is on the decline, being replaced by firewall traversal solutions and service provider services. What might be a surprise is that 6% of the end users are still using lSDN. The 35-page report includes a comparison of some results split by SMB vs. large enterprise, by end users with more than 50 room systems vs. smaller deployments, and by region. The five winners of our $50 Amazon gift certificates, chosen by random number generator, were DP at Accenture, IF at Reed Smith, TW at Allstate, AV at Sun International, and TD at Bristol Myers Squibb. Thank you to everyone who completed the survey. News in Brief Web Conferencing / Casting • Webcasting service provider TalkPoint has integrated its service with Blue Jeans Network. The goal is to enable webcasts to allow multiple presenters in different Volume 14 Issue #10 24-April-13 Are Large-Scale Deployments of Mobile and Desktops Slowing Down Room System Growth? These results are surprisingly positive for the industry and unchanged from December 2011. The results of our annual survey of video conferencing end users are now available in a 35-page report available to subscribers of our group video conferencing subscription service. In one of the questions, which we repeated from a survey conducted 15 months previously, we ask respondents how a deployment of large numbers of desktop and mobile video clients would affect their need for room systems in the future. Andrew W. Davis, [email protected]
These results are surprisingly positive for the industry and unchanged from December 2011. On the other hand, there is no surprise that ISDN as a vehicle for B2B communications is on
the decline, being replaced by firewall traversal solutions and service provider services. What might be a surprise is that 6% of the end users are still using lSDN.
The 35-page report includes a comparison of some results split by SMB vs. large enterprise, by end users with more than 50 room systems vs. smaller deployments, and by region. The five winners of our $50 Amazon gift certificates, chosen by random number generator, were DP at Accenture, IF at Reed Smith, TW at Allstate, AV at Sun International, and TD at Bristol Myers Squibb. Thank you to everyone who completed the survey.
News in BriefWeb Conferencing / Casting• Webcasting service provider TalkPoint
has integrated its service with Blue Jeans Network. The goal is to enable webcasts to allow multiple presenters in different
Volume 14 Issue #10 24-April-13
Are Large-Scale Deployments of Mobile and Desktops Slowing Down Room System Growth?
These results are surprisingly positive for the industry and unchanged from December 2011.
The results of our annual survey of video conferencing end users are now available in a 35-page report available to subscribers of our group video conferencing subscription service. In one of the questions, which we repeated from a survey conducted 15 months previously, we ask respondents how a deployment of large numbers of desktop and mobile video clients would affect their need for room systems in the future.
locations to connect to an automated, integrated video bridge located in TalkPoint’s live studio. Presenters can use whatever video acquisition system available to them (webcam, room-based system, Skype, etc.) to connect to the TalkPoint system via the BJN service, and during events the audience view can be switched from single to multiple-presenter mode directly from the live studio. Blue Jeans Network will be able to promote its bridged meetings to larger audiences via the integration.
• Last week Citrix unveiled in European and North American markets GoToWebcast, a self-service video broadcasting tool that can allow customers to stream video presentations for up to 5,000 viewers. Like Citrix’s other “GoTo” services, GoToWebcast will be a subscription service. GoToWebcast launches with a five-step webcast wizard that walks users through their event setup. Users can choose to broadcast in audio or video, upload presentation documents, share streaming audio or video clips during the event, conduct polls, and link to different social media channels. Pricing will vary based on whether an organization seeks single-user or multi-user accounts and will be available from Citrix’s corporate sales organization. We’re getting a briefing on it next week so will understand its UI and how it fits into the family of GoTo services once we see it up close.
• ClickMeeting has added a room layout manager to its web conferencing service, enabling the ability to store up to eight layouts for later use. Each layout is then available in a one-click menu option.
• Easymeeting.net has added UK-based SICL, which is based in Leeds, West Yorkshire, as a channel partner. SICL specializes in IT infrastructure solutions: on-premise, managed services, or in the cloud. SICL Vision from Easymeeting has the capability to support up to 30 attendees in each conference, with 28 of these participants able to be shown as continual presence.
UC• Avaya has announced the availability in the U.S.,
Canada, and European Union nations of its Avaya Collaboration Pod for Aura Virtualized Environments, the first offering within the Avaya Collaboration Pods portfolio. The Collaboration Pod for Avaya Aura Virtualized Environment is designed to provide enterprises and cloud service providers with a full stack, plug-and-play communications and collaboration solution that can be deployed in a VMware environment in hours instead of days or months. The company also has introduced new management orchestration capabilities to simplify ongoing operation of the Avaya Collaboration Pod.
• Toshiba has expanded its Call Manager UC platform with a new call control plug-in for Microsoft Lync. The plug-in works with Toshiba’s Strata CIX and IPedge business telephone systems.
Channels• AGT has partnered with service provider Pipeline
Video Solutions, which plans to market a cloud-based video conferencing offering to SMB and enterprise markets. AGT managed the enablement and application process for Pipeline, which is using AGT’s Video-as-a-Service platform —
ClickMeeting Room Layout Manager Pipeline Video Solutions Welcome Menu
including firewall traversal, security, and other AGT technologies — to drive the service. Pipeline has placed custom apps in the Apple App Store and Google Play for its clients to use on tablets and smartphones.
• ScanSource has restructured its communications business unit in Europe. The restructuring includes the elimination of positions to set the cost structure in line with current operations and move to more global shared support services. In addition, ScanSource will move certain European support functions to centralized global teams in the United States to gain efficiencies. The annualized cost savings in connection with the restructuring, principally associated with the elimination of positions, are estimated to be approximately $3.1 million. The Company expects to incur approximately $1.2 million in associated one-time costs, which include related severance expenses, during the quarter ending March 31, 2013.
Video • Huawei has announced the launch
of “TP Controller,” an iOS-based Telepresence touch control system. TP Controller makes it possible for users to control Huawei Telepresence products through iOS-based tablet computers.
• On Monday Vidyo announced a $17.1 million round of financing. The total amount of net capital raised by the company since it was founded 8 years ago is $116 million. The financing appears to have included additional support from inside investors and the addition of several new investors, including Triangle Peak Partners, the lead new investor. Vidyo says it will use this funding and increased access to capital to accelerate its sales, expand global market share, and broaden the adoption of its software-based VidyoWorks platform. Vidyo also has established a relationship with Internet2, and is the first video conferencing product approved for distribution through the high-speed service provider’s NET+ cloud technologies initiative.
Huawei TP Controller
Introducing one of the WR Bulletin Sponsors
With a history and track record stretching more than 120 years, Yamaha Corporation is renowned as a global leader in the manufacture of musical instruments as well as acoustic systems. The Yamaha
Sound Network Division offers speakerphones and echo cancellers for conferencing, which have been developed based on Yamaha’s
proficiency in world-class acoustic technologies. Yamaha conferencing and collaboration products are designed for both individual users and
various venues (small, medium, and large meeting rooms and university lecture halls), and are in widespread use in Japan and abroad.
For more information, please click here.
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• Echo360 has acquired ThinkBinder, a social collaboration tool that enables students and instructors to join invitation-only study groups in the cloud. Students collaborate and participate in group projects using social tools like discussion feeds, community whiteboards, file sharing and text/video chat, and instructors monitor and participate as needed. This follows on Echo360’s acquisition of LectureTools in fall 2012.
• Vaddio has launched several new cameras. The ZoomSHOT HD Camera includes HDMI and analog component outputs. ZoomSHOT provides 19x optical zoom, auto focus, auto iris, advanced image control, and HD resolutions up to 1080p60/50. And Vaddio’s new PowerVIEW PTZ cameras — according to the company’s PR – bring 3-chip broadcast cam-
era performance to a single-chip camera. Based on third-generation Maicovicon MOS imaging sen-sor technology, the PowerView HD-22 and HD-30 improve color and
brightness uniformity. The HD-22 comes equipped with a multi-element 22x optical glass auto-focus zoom lens that provides up to a 66-de-gree field-of-view for a wide range of telephoto or wide-angle shot options. A 128x wide dynamic range covers both light and dark contrasted areas and a Color Capture
light system produces vivid color images without color saturation or filtering. The HD-30 has a 30x opti-cal power zoom, capable of capturing detailed video images regardless of room size.
• We like to include the offbeat or interesting deployment story from time to time. Bank of America has announced it will add video chatting to its ATMs, beginning possibly in May or June of this year. (This is not all that radical when you think that many bank branches have CCTV video interfaces in lobbies anyway, but the departure is in the use of video at automated teller machines.) Select ATMs will feature video conferencing to bank tellers who
will be located at call centers in Delaware and Florida. This will add the ability for advanced transactions not normally conducted at ATMs, such as cash checking and onscreen help, and eventually perhaps even mortgage and loan transactions. By end of spring at least 12 ATM locations will be in use in the U.S. (sounds like a trial to us). We are pleased to note, however, that instead of taking away jobs, the new machines will allow for expanded operating hours, with support from tellers running 7 AM to 10 PM weekdays, and 8 AM to 5 PM weekends.
Other News• China Mobile is investing $100 million into its
mobile IM service. The company last week launched a tender for outsourcing its Fetion service to a new subcontractor, once an existing contract with Ultrapower Software expires in June. The service apparently has suffered from competition from an over-the-top (OTT) service called WeChat, which is operated by Tencent. Apparently all of China’s major mobile carriers have suffered from declines in mobile users using traditional voice and SMS services.
• Mozilla has introduced the TowTruck project, an ex-perimental project that is meant to help web devel-opers have a real-time co-authoring environment.
New White Paper on Automated Provisioning for Large-Scale Visual Collaboration
This white paper details the challenges facing enterprises deploying personal and mobile video conferencing solutions. Large enterprises need a solution for provisioning that is low overhead, reliable, and capable of supporting a do-it-yourself approach so that managers can deploy cost-
effectively to large numbers of end users. SMB prospects need a solution that requires little or no IT support. This paper, sponsored by Videxio, discusses a video calling service that has been designed to meet the needs of these two divergent client bases. Get your free copy at www.wainhouse.com/whitepapers.
* Also present ing in the Emerging Technologies Showcase
REGISTER NOW u
16-17 JULY 2013 • CALIFORNIA
Santa Clara Summit Analyst Talks
• Microsoft Lync: Center of Gravity or Black Hole? Bill Haskins, Senior Analyst
• @ the Device and @ the App: New Applications for Collaboration, Training, and BYOD Alan D. Greenberg, Senior Analyst & Partner
• Video Conferencing: Disruption Ahead Andrew W. Davis, Senior Partner
• Embracing the Evolution in Enterprise Streaming Steve Vonder Haar, Senior Analyst
• Can You Hear Me Knocking? How New Collaboration Services are Driving Growth Marc Beattie, Managing Partner
• HD Web Conferencing: Video Conferencing Without the Hassles Andy Nilssen, Senior Analyst & Partner
You’ll be hearing more about speakers and sponsors in coming months. In the meantime, note our new emerging technologies portion, where each day we’ll have emerging technology presentations from startups and existing companies with some cool new products and services to show. Companies interested in sponsoring and / or perhaps participating in the emerging technologies portion of the event should email [email protected].
Register early, get the early bird discount before June 7, and save your organization $100. And if your organization is already a subscriber to WR On Demand services, you will receive a 20% discount off the registration fee. To get your WR Event discount code, click here to send an email to WR Client Services.
* *
Emerging technologies. Birds-of-a-feather networking and discovery sessions led by Wainhouse Research senior analysts and selected by Summit attendees. UC&C in all its glorious colors. That and more will be on display at the next Wainhouse Research North American Summit, 16-17 July 2013, in Santa Clara, California.
Wainhouse Research experts will present on these hot topics. Read our agenda for more details.
• Videxio, Karl Hantho, President, Americas; Henning Herdal, President, EMEA and APAC
• Yorktel, Daryl Coyle, VP Federal Sales; Greg Douglas, VP of Business Development, Public Sector
People & Places Know someone in the industry who changed jobs? Jump into a new role yourself? Email us at [email protected] to share the good news.
• Easynet Global Services, Ana Maria Giménez, Director – Video Conference and Telepresence Services
• Level 3, Jeff Storey, President and Chief Executive Officer
• ScanSource, Rudy De Meirsman, Managing Director, ScanSource European Communications
Ana Maria Giménez, Easynet
Jordan Kermes, Video Guidance
Greg Douglas, Yorktel
Jeff Storey, Level 3
Karl Hantho, Videxio
Rudy De Meirsman, ScanSource
Henning Herdal, Videxio
1:1 David Moss, SVP Sales & Business Development, Tely Labs Inc.Andrew W. Davis
Andrew caught up with industry veteran David Moss, who has had a long career working for the likes of Sie-mens, Polycom, TANDBERG, VCON, and Sprint, to hear about his latest gig at “potential disruptor” Tely Labs.
WR: You’re a long-time industry veteran. What attracted to you to a startup like Tely Labs?
DM: I believe that the video conferencing industry is about to undergo radical change. When my mobile phone — which I pay a few hundred dollars for — can do a high quality video call, there is no reason that cost should be a barrier to group video conferencing. That would be an exciting change in the industry, and I personally wanted to be involved in leading that change. Tely is the opportunity.
WR: Other vendors have tried to bring video conferencing and collaboration to second-tier conference rooms and failed. Why do you think Tely Labs will succeed?
DM: The group system we’ve known for years works, and works well in a conference room environment, and with a set of standards that makes it interoperable across a variety of vendors. Other solutions have tried to change that formula. By creating proprietary solutions, with “cool” features like panoramic views, they are walking away from what has worked and proven to be successful. What we are doing at Tely Labs is embracing what has worked and providing a group system in the form of a set-top solution that is standards-based and works like the systems that have provided ROI for years. Then we’ve
seriously cost-reduced the entry point down to under $750. And by adding additional features from the cloud like multipoint, a user can experience and deploy group system video without the heavy burden of infrastructure.
WR: Currently, Tely Labs supports HD video connections via Skype, SIP, Blue Jeans Network and its own telyCloud service. What’s the strategy here?
DM: Let’s start with Skype. Skype is the largest video calling platform in the world, and many businesses actually use it on a regular basis. What we have done is expanded the ability for Skype to be used in a higher quality group system environment. We’ve then added features such as multipoint, dual video, and more from our telyCloud service. With the addition of SIP, which we also support, a user can communicate with the traditional systems from Cisco, Polycom, LifeSize and others and even register the telyHD systems to their own SIP call control environments. Then regarding Blue Jeans Network integration, we know that our customers are using cloud-based service providers rather than buying large scale infrastructure and Blue Jeans is one of the most prominent. Our goal is to provide a “Universal Solution” so that whatever provider or infrastructure our customers have in place, we’ll fit in naturally.
WR: Tely Labs’ go-to-market model is to only sell through resellers, never direct. But Tely Labs has priced its endpoints at under $1,000. Why would resellers selling Polycom, Cisco, etc. want to sell your products?
DM: Think about it. If a reseller picks his average customer I would be willing to gamble the following is true: for every conference room where “customer A” has installed a system, there are between 10 to 20 conference rooms without video, and the reason is cost of deployment and management. So, even in their current customer base resellers have sold only a small fraction of the potential. Second — There is an entire market of small to mid-sized companies that have never been able to afford this technology before. Now they can. Third — Given our SIP integration, we will register to the SIP infrastructure the
channel partner is already selling. So let’s say they are selling a customer ten Cisco C90s or HDX9000s, with a VCS or DMA and Codian or RMX MCU. Imagine if they can add 100 telyHD units to the mix? They get a much larger VCS/DMA deployment and we know the size of the MCU will be much larger also due to the number of endpoints that will need multipoint.
WR: What else?
DM: Well, if a customer does not have the budget for all that heavy infrastructure, the channel partner can sell off of the cloud services and build a repeatable annualized revenue stream. Everyone talks about opening up new markets — think about home healthcare. We now have a cost acceptable solution.
WR: So, you’re upbeat on the channel partner opportunity.
DM: It’s a double-edged sword. The market soon will no longer support the proliferation of high cost endpoints
and the resellers that will be successful already know this. They are working hard to alter their financial models around cloud services, infrastructure, maintenance, and other value added components. telyHD allows the addition of these value components inexpensively on a mass scale.
WR: Are you viewed as a competitor or partner to the incumbent VC vendors such as Cisco, Polycom, etc.?
DM: Our goal is to become a universal client that supports the current customer video infrastructure, which is comprised of these incumbent products. Our objective is to help expand the use of video
collaboration to secondary conference rooms and remote offices while retaining compatibility with existing video solutions. By doing this, we will help the incumbent vendors and their resellers to sell more core infrastructure products such as MCU ports.
I would be willing to gamble the following is true: for every conference room where “customer A” has installed a system, there are between 10 to 20 conference rooms without video; and the reason is cost of deployment and management. So, even in their current customer base resellers have sold only a small fraction of the potential.
PAGE 8Volume 14 Issue #10 / 24 April-13
WR: Well said. Have you tried quantifying the addressable market for telyHD?
DM: It’s big, and here is a data point that we have researched that we’re comfortable with: we think there are more than 20 million secondary conference rooms and huddle rooms without video today just in organizations that are using room-based video systems from one of the incumbent suppliers. When you combine this with new video users in underserved markets such as SMB, healthcare, education & government, the number grows to a very large opportunity!
WR: Clearly, the pace of technological change is accelerating. How different do you think the video conferencing industry will be, say, two years from now?
DM: I see a migration to less infrastructure and more cloud services in an OPEX model, many more appliances that are significantly cost reduced with more and more features being added, and full-scale integration of personal video from any device to any device in all forms.
Upcoming WR Speaking Appearances & Events
When & Where Who & What
21-22 May 2013 NYC, NY, USA
Steve Vonder Haar, Streaming Media East, New York Hilton
10-12 June, 2013 Orlando, FL, USA
Alan D. Greenberg, UBTech, Walt Disney World Swan & Dolphin
12-14 June, 2013 Orlando, FL, USA
Andrew W. Davis, Alan D. Greenberg, Steve Vonder Haar, Ira M. Weinstein, InfoComm, Orange County Convention Center
9 July-4 May, 2013, Las Vegas, NV, USA
Alan D. Greenberg, BbWorld, Venetian/Palazzo Congress Center
16-17 July 2013, Santa Clara, CA, USA
WR UC&C Summit, Hyatt Regency Santa Clara
Industry Events of NoteWhen & Where Who & What
8-10 October, 2013, Porto, Portugal
IMTC 20th Anniversary Forum, Porto Palacio Congress Hotel and Spa
New Studies from Wainhouse ResearchFor information on WR studies and subscriptions, contact [email protected]
4Streaming & Webcasting
Vendor Profile – PanoptoPanopto targets the education and enterprise markets via two cloud-based products that together comprise the Panopto Video Platform: Focus - a Windows and Mac lecture capture application for recording and webcasting, and Unison - a video and slide importing web / management service. With a SaaS model and a variety of distribution deals through partners like Pearson, Panopto is an up-and-comer that faces a fork in the road.
Vendor Profile – BrightcoveOnline video platform pioneer Brightcove offers the streaming market’s best-known and most widely used hosted subscription software product for archiving, managing and distributing video content. However, the company has experienced a less than enthusiastic reception from Wall Street investors. A little more than a year after the company’s initial public stock offering, the company is experiencing significant change with the appointment of a new chief executive and announced plans for tabling its App Cloud service - one of the company’s three primary product offerings. This report describes the company’s current product line-up and evaluates its strategic options as management continues the hunt for a viable business model for its hosted video solutions.
4Personal & Web-Based Conferencing
Vendor Profile – IBMIBM is working to achieve balance on a number of initiatives: On-premise vs. cloud services, UC vs. “Social Business”, and, in web conferencing, Sametime “classic” vs. Unyte . This profile provides detailed information, insight, and analysis on IBM and its personal & web-based collaboration offerings.
Market Forecast – 2013 Latin American Web Conferencing Service Market Sizing & 5-Year ForecastProvides 2012 market sizing and 5-year forecast for web conferencing services in Brazil, Mexico Argentina, Chile, and Columbia. Includes top 5 provider rankings by service in each country.
4Unified Communications
Research Note – Introducing the Lync Room SystemIn February 2013 Microsoft introduced a Reference Architecture for a Lync-based video conferencing and collaboration room system dubbed the Lync Room System (LRS). LRS will extend the Lync meeting experience into the boardroom, replicating a familiar scheduling, start/join, and meeting management experience for the end user. Microsoft’s tight control of the audio, video, and computational specifications provides a level playing field for the vendors, while reducing the opportunity for innovation. This research note covers the four LRS systems introduced at the announcement and the implications LRS has for the vendors, channel partners, and end users in the conferencing and collaboration industry.
Feel free to forward this newsletter to colleagues. Free subscriptions: www.wainhouse.com/bulletin
Metrics Survey – Worldwide Enterprise Trends of Unified CommunicationsThis 2012 survey covers the unified communications (UC) market and focuses on end user communications preferences and organizational UC strategy, brand awareness, deployment options, and related purchasing behavior. Respondents are split fairly evenly between small-to-medium enterprises (SME) with 500 or fewer employees and mid-to-large enterprises with greater than 500 employees; therefore, the results are segmented between SME and mid-to-large markets when appropriate.
4Distance Education & e-Learning
Vendor Profile – PanoptoPanopto targets the education and enterprise markets via two cloud-based products that together comprise the Panopto Video Platform: Focus - a Windows and Mac lecture capture application for recording and webcasting, and Unison - a video and slide importing web / management service. With a SaaS model and a variety of distribution deals through partners like Pearson, Panopto is an up-and-comer that faces a fork in the road.
Market Forecast – Interactive Whiteboards for Education and Training WW Supplier Market Sizing & 5-Year ForecastThis forecast covers the worldwide market for suppliers of interactive whiteboard products and associated software as applied for education and train-ing. The market sizing and five-year forecast estimate – based on vendor data and end user surveys – calculates the total amount of revenue associated with education and training going to three markets: corporate training, higher education, and primary / secondary education, and ranks vendors in each of the market segments
4Audio Conferencing
SpotCheck – 2012 Q4 CSP SpotCheckIncludes full year 2012 summaryProvides calendar year Q4 & full year trending analysis for hosted audio & web conferencing services in Western Europe, North America and Asia Pacific. Illustrates operator and operator unattended audio in minutes, average sales price, and total revenue, as well as web conferencing revenue. Data broken out for 12 countries in 3 regions.
Market Forecast – 2013 Latin American Audio Conferencing Service Market Sizing & 5-Year ForecastProvides 2012 market sizing and 5-year forecast for audio conferencing services in Brazil, Mexico Argentina, Chile, and Columbia. Includes top 5 provider rankings by service in each country. Sizing and forecast information includes operator assisted and unassisted audio volume in minutes, average sales price and price ranges, and revenue in US dollars.
4Group Video Conferencing
Research Note – Polycom CloudAXIS UnveiledBrowser-Based Video Conferencing Solution Finally Hits the StreetPolycom has positioned CloudAXIS as the ideal way to spread video to the masses and provide enterprises with a high performance and secure alter-native to Skype video and other consumer calling solutions. In fact, Polycom has touted CloudAXIS to analysts and partners as a key part of its future “software-based” success. Based on our discussions with resellers and end-users over the last few months, it is clear that many people still don’t under-stand the nuances of CloudAXIS. Some people think CloudAXIS is a Polycom-powered video calling service. Others believe it is just a creatively packaged video client. This research note provides information and insight into this aggressively marketed solution.
Metrics Survey – Worldwide Video Conferencing End User Survey 2013This report summarizes the results of WR’s annual survey of video conferencing end users. A total of 282 respondents from customer companies com-pleted the survey, covering their deployments of and support strategies for visual solutions as well as their plans for mobile video and for integrating video with unified communications. A segmentation by SMB vs. large enterprise and by size of video deployment is also included.
![Vidyo Desktop ver1.ppt[読み取り専用]temdec.med.kyushu-u.ac.jp/data/Vidyo_Desktop_ver1.pdf · the Web interface of the Vidyo Conferencing System as a VidyoPortal. ‐VidyoDesktop](https://static.documents.pub/doc/80x56/5f26d66a85dab43db97ae995/vidyo-desktop-ver1pptec-the-web-interface-of-the-vidyo-conferencing.jpg)
