Ntpc Iso Presentation Part II Bvqi

8/3/2019 Ntpc Iso Presentation Part II Bvqi

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For the benefit of business and people1

BUREAU VERITAS

"Best Practices Workshop of

Distribution Heads"

being organized at the initiative

of Ministry of Power on

AT27th January 2004


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SUMMARY2 > OVERVIEW OF ISO9001:2000

1 > INTRODUCTION TO BUREAUVERITAS & BVQI

3 > BENEFITS OFCERTIFICATION

4 > IMPLEMENTATION OF ISO 9001:2000

5 > CONCLUSION


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1INTRODUCTION

TO BUREAU

VERITAS

>


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11INTRODUCTION TO BUREAU VERITAS


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"Delivereconomic value (increased performance,

reduced risk) to our clients through effective

quality, health and safety, and environment

management oftheir assets, projects, products

and systems.

1INTRODUCTION TO BUREAU VERITAS--OUR MISSION


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" Integrity

" Independence

" Impartiality

"Respect for others

1CORPORATE GOVERNANCE

INTRODUCTION TO BUREAU VERITAS-- OUR CORE VALUES


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11CORPORATE GOVERNANCE

INTRODUCTION TO BUREAU VERITAS--HISTORICAL HIGHLIGHTS

1984

INTERNATIONAL

TRADE

1828

MARINE

1922

AERONAUTICS

1929

BUILDING

1988

CERTIFICATION

1998

CONSUMER GOODS

2000

E BUSINESS

1910

INDUSTRY


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11INTRODUCTION TO BUREAU VERITAS--THREE AREAS OF EXPERTISE

OUR BUSINESS

"Conformity and Certification From design review to testing, inspection and

analysis.Issue of certificates, marks, labels and reports

An undisputed world leader

"Consultancy and Training Quality, Health, Safety, Environment.

Reference standards and performance indicators

High level of technicality and quality

"Outsourcing

Total or partial management of customers QHSEfunctions

The reliability of a true long- term partner


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GLOBAL LEADERGLOBAL LEADERWITHWITHLOCALAPPROACHLOCALAPPROACH

BVQIBVQI operates from dedicated offices

located in 45 countries

INTRODUCTION TO BUREAU VERITAS


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Product

Accreditation bodies

Accreditation

ISO/IEC Guide 62

Certification

ISO 9001 etc.

EN 45012

Organisations

Certification bodies

INTRODUCTION TO BUREAU VERITAS


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ACCREDIATIONS BVQI HAVE OVER 27 ACCREDIATIONS

CREDIBILITY !CREDIBILITY !


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BVQI CREDENTIALSBVQI CREDENTIALS

INTERN

ATION

AL

NE

TWORK

GLOBALSERVICE

LOCALEXPERTKNOWLEDGE

ACCREDITATION CREDIBILITY

HIGHLY QUALIFIED AUDITORS

EXPERIENCEINALL SEGMENTSOFTHEINDUSTRIES


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SOMEOFOURCLIENTS. IndiaSOMEOFOURCLIENTS. India

ABB

ALCATEL

ALSTOM

AMERICAN DRY FRUITS

ARVIND GROUP

BAJAJ AUTO

BAX GLOBAL

BEML

BHEL

BPCL

BOMBAY DYEING

CROMPTON GREAVES

DHL

EICHER TRACTORS

GREAVES

HEWLETT PACKARD

HAL

HINDUSTAN LEVER LTD.

HUTCHISON MAX

ICI

INDAL

INFOSYS

KIRLOSKAR GROUP

LARSEN & TOUBRO

LUCAS TVS

MAFATLAL GROUP

NIIT

NOCIL

PHILIPS GROUP

RELIANCE GROUP

SHAW WALLACE

SUNDARAM GROUP

TATA TEA

TIMESOF INDIA

TELCO

VIP

WIPRO GROUP


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1BVQIs services

""Quality AssuranceQuality Assurance

ISO 9000

QS-9000

AS 9000ISO/TS 16949

""EnvironmentEnvironment

ISO 14001

EMAS

""SocialSocial

AccountabilityAccountability

SA8000

Codes of Conduct

""OH&SOH&S

Safety Cert

BS8800

""FoodFood

HACCP

TRAININGTRAINING

""Integrated SystemsIntegrated Systems


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BVQIBVQIFirst clas service

World class recognition


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2OVERVIEW OF

ISO 9001:2000>


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Consolidation of ISO 9000 familyConsolidation of ISO 9000 family -- Current 20Current 20standards to be replaced by four:standards to be replaced by four:

" ISO 9000: Quality management systems- Fundamentals

& vocabulary

" ISO 9001: Quality management systems - Requirements

" ISO 9004: Quality management systems - Guidance for

performance improvement

" *ISO 19011: Guidelines for auditing quality &environmental management systems

To be supported by technical reports

Overview Of ISO 9001 : 2000


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1ISO 9001 : 2000

" Some basics

Applicability : Universal

Aim : Enhancing customer satisfaction

Scope : As per the requirements of the organization


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01 General

" Strategic decision - adoption of QMS

"QMS design & implementation is organisationspecific

" Standard can be used by internal & external partiesto assess the ability to meet customer, regulatoryand organisations own requirements

"QMS requirements are complementary to technicalrequirements for product

ISO 9001:2000


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The Process ApproachThe Process Approach. Process approach to quality

management encouraged

. Introduces & explains the processmodel as conceptual presentation ofQMS requirements specified

ISO 9001::2000


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1Processes

ProcessProcess

ActivitiesActivities++

ResourcesResources

InputInput OutputOutput

ControlsControls(e.g.procedure)(e.g.procedure)


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1Processes - understand interactions

ProcessProcess

AA

ProcessProcess

DD

ProcessProcess

BB

ProcessProcess

CC

InputInputOutputOutputControlsControls


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C

U

S

T

O

M

E

R

C

U

S

T

O

M

E

R

Management

responsibility

Resource

management

Measurement, analysis,

improvement

ProductProduct

realisation

QualityManagement System

Continual Improvement

R

eq

u

i

r

e

m

e

nt

s

S

a

t

i

s

fa

c

t

i

o

n

Input

Output

The QMS Model


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1Process and System Approach

" Identify and manage processes

" Determine the sequence and interaction of processes

" Determine the criteria and methods to ensure effectiveoperation of the processes

" Measure, monitor, analyse the processes andimplement actions necessary to achieve plannedresults and continual improvement

" Ensure availability of information necessary to operateprocesses

(ISO 9001:2000 clause 4.1)


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Plan

Do

Verify

Correct

The Demming Cycle


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1The recognition process

"Understanding the standard

requirements

"Establishment of a quality management

system

"Certification

"Accrualof benefits


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" The requirements :

Quality Management System

Management Responsibility Resources Management

Product Realization

Measurement, Analysis & Improvement

ISO 9001:2000


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"Clauses 0 - 3

Introduction

Scope

Normative references

Terms and definitions

ISO 9001:2000


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"Clause 4

QMS requirements

Process approach

Documentation requirements

ISO 9001:2000


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"Clause 5

Management responsibility

Commitment, Customer focus

Policy, Objectives, Planning, Communication

ISO 9001:2000


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1ISO 9001:2000

"Clause 6

Resource Management

Human resources

Infrastructure

Work Environment


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1ISO 9001:2000

"Clause 7

Product Realization

Planning

Marketing, selling, design,production,purchase


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1ISO 9001:2000

"Clause 8

Measurement, Analysis & Improvement

Measure,Analyse and improve


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1Myths

ISO is only documentation

ISO is expensive

ISO is for the auditor

ISO is the responsibility of MR

ISO willdrastically improve results immediately

ISO is TQM


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3BENEFITS OF

CERTIFICATION>


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1Benefits of certification

"Commercial

"Non-commercial


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"Enhanced customer satisfaction and

loyalty

"Reduced quality costs

" Increased competitiveness

" Improved internal transfer of know how

" Improved morale and motivation of staff

Benefits of certification


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1Benefits : Commercial

"Competitiveness

"Customer confidence

"Exports

"Governmentalrecognition


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1Benefits : Non-commercial

"Quality, an essentialrequirement today

"Continualimprovement, another necessity

" Effect on costs

Higher quality costs less

Quality has one of the highest ROI

Almost the entire standard is preventative in

nature !


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1Benefits : Non commercial

" Opportunity to integrate systems

" Inspiring confidence to the management andpeople of the organization

" Transparency

" Identification of non conformities

" Reduced errors

" Internalquality audits

" Prestige

" Improved morale of staff" Improvements becoming a way oflife

" A stepping stone to TQM


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1To Summarise

" Generic

" Goes beyond quality assurance to includecustomer satisfaction

" Based on 8 quality management principles

" Process approach

" Allows tailoring to business but does not loosesight of customer focus

" Low on documentation and high oneffectiveness (performance)

" Focuses on continual improvements through:Quality objectives

Corrective and Preventive actions


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Certification of quality system to ISO 9001 asCertification of quality system to ISO 9001 asa bonus:a bonus:

" Tangible proof that the companys quality

system complies with internationally

recognised standard.

"Avoidance of multiple second party audits.

"Marketing edge.

Certificate

ISO 9001




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An opportunity to eliminate any excessivedocumentation requirements



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THE CERTIFICATION

PROCESS


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Top management

commitment

Formation of

Steering committee

Understanding

The standard

Review of the

Existingsystem

Gap Analysis

Time bound

Action plan toFill gaps

Internal Audits

And

Management

Reviews

Pre-assessmentreview

CertificationAudit

THECERTIFICATION PROCESS


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1Continual Improvement

Problem SolvingProblem Solving

TechniquesTechniques

" Cause & effect diagram

" Pareto analysis

" Flowcharting

" Brain storming


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How to effectively approach the project?

" Steering committee and task force

" Diagnosis of an existing system

" Execution plan

" Training

" Planning, Re- engineering,Documenting

"

Implementation" Audits and review

" Possible changes


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Identification andIdentification andcontrol ofcontrol of

processes, theirprocesses, theirsequence andsequence andinteraction is criticalinteraction is criticalfor effective qualityfor effective quality

managementmanagement


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IMPLEMENTING THE STANDARD

STEP 1

TOP MANAGEMENT COMMITMENT

"A basic requirement for any quality

initiative

"Direction,monitoring and motivational

aspects


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STEP 2

FORMATION OF A STEERING

COMMITTEE

"To legitimise the issue

"Should include top/middle/junior

management personnel

"Regular review of progress

"


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"STEP 3

"UNDERSTANDING THE STANDARD

"Attend training programmes

"Organise Awareness programmes for all

" Interpretation to the organisational practice

"Appointment of a external expert ifnecessary


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" STEP 4

" REVIEW OF THE EXISTING SYSTEM

" Review of all current practices, written or

otherwise" Review for

1. Adequacy

2. Suitability3. Effectiveness


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STEP 5

GAP ANALYSIS

Gap between the current

practices and ISO 9001

requirements

A checklist could be useful


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"STEP 6

"TIME BOUND ACTION PLAN TO FILL

THE GAPS

"For documentation

"For compliance

"For suitability

"For adequacy

"For effectiveness


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"STEP 7

" INTERNAL AUDITS & MANAGEMENT

REVIEWS

"To evaluate adequacy of documentation

"To evaluate compliance

"To evaluate effectiveness



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"STEP 8

"PRE-ASSESMENT

"By an external agency usually the

certification body

" In good time before the certification audit



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"STEP 9

"CERTIFICATION AUDIT

"By the certification body



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"STEP 10

"CONTINUED COMPLIANCE

"By reviews

"By audits internal

"

By audits -- external


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Quality system is for the organisation,and not organisation for the system.


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Unnecessary changes should not beimposed.

Always consider:

company culture;

operatingphilosophy;

nature of business;

market environment.


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Flaws to avoid:System that is not tailored to suit the

organizations mode of operation


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Flaws to avoid:Insufficient training, communication &

awareness


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Certification ProcessCertification Process Contract Review

Initial Audit

Certification

Surveillance

Re-certification audit

CertificateISO 9001


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Scope of certificationScope of certification

"Standard

"Products covered

"Locations covered

"Elements of organisation covered


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AccreditationAccreditation

"To ensure uniform standard of certification

"To ensure recognition of certificates


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" BVCI GIVES THE NECCESARY

TRAINING

01 DAY AWARENESS

02 DAYS INTERNAL AUDITS

05 Days IRCA APPVD LEAD AUDITOR COURSES

" THE TRAINING CAN BE

OPENINHOUSE

YOUR SESSION NOW ..


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YOUR

QUESTIONS

PLEASE


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Thank You !Thank You !


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5CONCLUSION>

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Ntpc Iso Presentation Part II Bvqi

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