Peoplecare January February 2015

at Humber River Hospital

January - February 2015

O U R P E O P L E O U R C A R EM A G A Z I N E

A Lifetime Commitment to CaringErane Bocking wins Governor General’s Caring Canadian Award

Read the story on Page 5

Editor,

I have fond memories of my fi rst meeting with Erane Bocking. Standing in the lobby at the Finch site, she was wearing her Humber River volunteer vest with pride; holding a basket of multi-coloured knit slippers; helping a woman decide from the display of beautiful baby outfi ts (handmade by Erane); and selling raffl e tickets to someone else at the same time. Her friendly and determined smile was constant as she fl oated between tables of items ‘for sale’, kindly managing her team of volunteers. She was on a mission – a mission to raise money for our hospital. I was amazed.

A few days later in the Emergency Department, I saw Erane again – with the same warm smile and ability to multitask, providing one-of-a-kind customer service and helping patients to navigate their way in the ER, effi ciently, with poise and professionalism. In the last several years, through countless events and fundraising initiatives, I continue to be inspired by Erane’s ‘take charge’ attitude and generosity toward our hospital. She believes in the promising future of Humber River and her service and support is highlighted by her leadership, enthusiasm and persistence.

Upon receiving the Governor General’s Caring Canadian Award (Page 5 of this issue), Erane was given a pin to wear on her lapel. The pin’s emblem “represents Canadians who selfl essly give of their time and energy to others. The maple leaf symbolizes the people of Canada and their spirit; the heart depicts the open-heartedness of volunteers; and the outstretched hand portrays boundless generosity.” Erane Bocking is truly an exemplary Caring Canadian.

Erane – warmest congratulations on your award. Thank you for your tremendous contributions; for being a role model for others to follow and for showing me that giving back matters.

magazine is published six times a year and is dedicated to highlighting the extraordinary care, service and good news from Humber River Hospital’s staff , physicians and volunteers. We take pride in sharing these stories with our patients, visitors and members of our community.

Editorial Committee:

Wendy CoelloChristine FisherDarren IndarsinghBob ParkeRita Wilder-Craig

wants to hear from you!

Thank you

Stories and articles for consideration should be forwarded to Sarah Quadri Magnotta at [email protected] or to:

Humber River Hospital200 Church StreetToronto, ON M9N 1N8

www.hrh.ca

Designed and Produced by HRH Public and Corporate Communications Department Creative: Leon Rakopoulos

Foundation Update

Contents

at Humber River Hospital

46

812

Redevelopment and Transition

Communicate With Heart

Accolades for Dr. George Awad

14

W hen planning for the new Humber River Hospital,

it was important to consider the future needs of our community and how to build for a better tomorrow. The planning team invested considerable time understanding the needs of patients, staff and physicians and researched the ‘best in class’ facilities around the world before they went to work designing the hospital of the future – North America’s fi rst fully digital hospital.

The patient experience will be changed signifi cantly with a patient and family-centred approach. It is all designed with the patient at the centre. Safe, comfortable, high quality care, delivered in a building using the latest technology to allow our staff and physicians to do what they do best: spend time with patients, talking about and providing care.

We are using the latest technology to help personalize care in a meaningful way and leverage it to enhance all aspects of quality care delivery, improving effi ciency, accuracy, reliability and safety. Our digital vision accomplishes that. Electronic patient information systems; robotics; automated guided vehicles; wireless communications systems; all designed to make each part of the hospital work together to deliver

the best care and service to the patient.

The Humber River team is working extremely hard to implement all of the projects that will bring our digital hospital to life. The Outpatient Oncology Treatment Clinic has offi cially become our fi rst fully digital unit with the implementation of MEDITECH’s Oncology Management system. Congratulations to the Clinic staff and physicians, our IS team, Professional Practice staff and everyone involved in this project!

It takes serious commitment and dedication from our staff , physicians and volunteers to change the way they work day to day. They are learning new processes and using new equipment all the while providing excellent care for our patients and achieving tremendous accomplishments. These accomplishments are what makes Humber River great and I am pleased that Dr. George Award and Erane Bocking have both recently received signifi cant honours for their leadership and caring.

Dr. George Awad received the Andrew C. Leon Distinguished Career Award from the International Society for CNS Clinical Trials and Methodology (ISCTM). This award recognizes his success in bringing

psychologists and neurologists together from around the world to standardize clinical trials for the approval of new medications. Humber River has certainly benefi ted from Dr. Awad’s vast expertise and strong leadership in our Mental Health and Addictions Department and it is wonderful to see him recognized for his commitment to safe, quality patient care.

Erane Bocking has gone above and beyond in her 45 years of caring, compassion and leadership at Humber River, earning her the prestigious Governor General’s Caring Canadian Award. She is an invaluable volunteer at HRH as a dynamic member of our Volunteer Association Board of Directors who provides caring service and executes numerous successful fundraisers. Her commitment to our hospital, patients and community is stellar; we are very fortunate to have Erane as part of our family. In our new facility, success will be achieved by our exceptional people who are committed to engaging with patients and families and delivering excellence in patient care. I want to thank you for all your hard work as we transition to our new home and reinvent patient care together.

From the President & CEO

Rueben Devlin, MD

Humber River Hospital - Medical Excellence

4 People Care - At Humber River

Dr. George Awad - Distinguished HonoursCongratulations to Dr. George Awad for being chosen as the 2015 recipient of the prestigious Andrew C. Leon Distinguished Career Award from the International Society for Central Nervous System Clinical Trials and Methodology (ISCTM).

In selecting Dr. Awad for this award, the ISCTM cited Dr. Awad’s lifelong contributions to neuroscience and particularly his vision as a founding member and fi rst Founding President of the ISCTM.

Dr. Awad’s research and extensive involvement with the ISCTM has helped to enhance care in our Mental Health and Addictions Program, positioning it as a leader in this area of medicine.

Dr. Awad received his award at the ISCTM Annual Meeting in Washington D.C. in February.

Dr. Awad - congratulations again on your success!

Hospital News

“I had the pleasure to know Dr Awad through his literature and was always impressed by his passion for what matters for patients. George has an incredible energy and is extremely generous with his time and eff orts. During his presidency of ISCTM and beyond, he has been the voice of wisdom. He continuously reminds his audience that the most important aspect of therapy development is to understand the impact of our research on patients.”

(George Garibaldi, MD, Global Head Neuroscience, Roche)

Dr. Awad is grateful for the support of his HRH colleagues over the years.

From left to right: Dr. Jakline Yousef, Dr. Paul Posner, Dr. Peter Stenn, Dr. Maged Kodsi

Humber River Hospital - People Care

People Care - At Humber River 5

Hospital News

Erane Bocking - Caring with Compassion

Erane Bocking York-Finch General Hospital May 21, 1970. This photo appeared in the Weston Times newspaper.

Congratulations to Erane Bocking, HRH Volunteer, recipient of the Governor General’s Caring Canadian Award.

“The Award recognizes individuals who volunteer their time to help others and to build a smarter and more caring nation. The award also highlights the fi ne example set by these volunteers, whose compassion and engagement are so much a part of our Canadian character.”

With over 45 years of service, Erane is one of the longest serving volunteers at Humber River. Erane has been a champion for our hospital and community by providing one-of-a-kind dedication, kindness, engagement and empathy – all the while demonstrating a remarkable passion for taking care of others. As a member of our Volunteer Association Board, Erane continues to provide exceptional service and guidance in our Finch site Emergency Department; and outstanding leadership running the Isolette Program which has generated revenue for our hospital thanks to her creativity and attention to detail.

Erane – we are so grateful for your contributions to our hospital.

Congratulations again and THANK YOU!Governor General David Johnston (above) presented Erane with her award in February.

Humber River Hospital - Inspiration and Teamwork


Hospital News

My name is Patty Quinan and I am the Vascular Access Coordinator for the Nephrology Program at Humber River. In my role, I provide teaching and support to patients, families, nurses and physicians about vascular access. A vascular access is necessary for providing dialysis treatment to patients with kidney disease. When caring for

patients, I use my clinical expertise, knowledge of the hospital system and relationships with hospital staff to help walk patients through their fears. Patients need to know that someone is listening to them and that someone cares. I try to put myself in the patient’s shoes. Empathy is very important and helps patients to trust us. Recently, a patient with kidney disease needed to start dialysis and required a procedure to establish

a vascular access. I met with the patient and her daughter on the day of the procedure and described the procedure and initial dialysis treatment. While the patient was in the procedure room, her daughter had several questions about the procedure, the appearance of the catheter, the dialysis treatments, and what living with dialysis would be like

for her mom and family. After the procedure, I visited the patient in the dialysis unit when she was receiving her fi rst dialysis treatment and answered additional questions from the patient and her daughter. The patient thanked me and her daughter said that she was very grateful that I was able to spend so much time with her before and after the procedure. It was rewarding to hear that my care and compassion had been noticed and appreciated.

I love my job because I enjoy helping patients every day and I believe that what I do makes a diff erence.

Communicate With H.E.A.R.T.

Volunteer Association Board Members with Marisa Vaglica (back row - far right), Director of Professional Practice and Laurie Goodman (back row - far left), Clinical Practice Leader, Wound and Skin.

Volunteer Donation Humber River is able to provide new wound care treatments to our patients, thanks to a generous donation from the HRH Volunteer Association that allowed our hospital to upgrade fi ve of our Vacuum Assisted Closure (VAC) therapy machines for our Wound and Skin Program.

In addition to providing negative pressure wound therapy (an integrated wound therapy system that promotes wound healing at an increased rate), these machines can instill fl uid on a regular cycle to help with the healing process for select patients. This is one way that the HRH Wound and Skin Program is preparing and upgrading for the current and future needs of our patients.

A sincere thank you to every volunteer who has contributed to making this equipment provision a reality!

Humber River Hospital - Hospital News


Hospital News

Special Edition

WE WANT TO HEAR FROM YOU!

Take a walk down memory lane and share your favourite moments, stories and photos in a Special Edition of PeopleCare Magazine, commemorating Humber River’s history.

Submissions can be sent electronically to Sarah Quadri Magnotta: [email protected]

Deadline for all submissions is Tuesday, March 10

How to share your part of theHumber River story is easy:

Share your stories & photos

Humber River Hospital - Opening October 18, 2015


Redevelopment

ED Satelitte X-Ray RoomDialysis DepartmentPortals of Care

Visit www.hrh.ca for updates and videos


Redevelopment

Cancer Care ClinicLabour & Delivery Patient RoomPACUNursing Station

We areWe arealmostalmost

f inished!f inished!All the pieces are coming

together as construction at our new hospital continues. Walking through the sunny Portals of Care corridor you can see the tile work and fl ooring is almost complete. The Cancer Care Clinic on the fi rst fl oor is fi nished with areas such as the Dialysis Department and the Surgical Post-Anesthesia Care Unit

(PACU) close behind. As areas are being completed, workers are in the process of installing, programming and running all the IT, building, Fire and Life Safety systems as part of the Data Centre, the heart of the Digital Vision. These systems are integrated with each other and all hospital systems so they work harmoniously and provide

a seamless and user friendly experience. Once we have possession on May 12th, we will begin orientation and training for staff , physicians and volunteers so that we will be ready to deliver enhanced safe, quality care when the fi rst patient arrives on October 18th!

Humber River Hospital - October 18, 2015


Hospital News

TransitionTransitionPlanningPlanningBecoming a Digital Hospital?

Information will be ELECTRONIC

People will be MOBILE

We will be a paper-free facility with Electronic Medical Records (EMRs) across all departments. With the implementation of Computerized Provider Order Entry (CPOE), Physician Documentation, Nursing documentation, on-line forms and eFaxing systems, among others, we will eliminate paper charts, ensuring the EMR is accurate and available to the entire care team anywhere and anytime.

Care teams will be able to access and update patient information at computers throughout the hospital such as in exam, consult and treatment rooms, patient rooms, the Operation Room, nursing stations, and in team rooms. Notifi cations, test results and code alerts will be sent to hand-held devices so staff can respond from wherever they are in a timely manner. The Nurse Assist call system and ASCOM mobile phones will allow nurses to respond to patient needs effi ciently and eff ectively even if they are on the other side of the unit.

People will be CONNECTEDElectronic information combined with our Unifi ed Communications Infrastructure will ensure our staff and physicians have the right information in the right place to care for patients. Staff and

physicians will be able to communicate with anybody at any time, from anywhere. By being connected through our systems, we will have the information we need and know the availability of staff and physicians in the unit to deliver safe, quality care. This means greater collaboration between staff and physicians both at Humber and at other facilities.

Our digital vision supports our mission to empower patients, enhancing care and patient safety. System integration and automation will allow staff to spend more time with patients and families. Becoming a digital hospital is the start of a journey that will lead to revolutionary changes in the way we deliver medicine and many small changes that improve the lives of everybody at Humber River.

The fi rst phase of our digital vision will be complete when we move into our new hospital on October 18. This includes the implementation of the technology platform and architecture; core systems; and a large number of workfl ows and effi ciencies. The second phase will drive us to be fully paperless and will be achieved towards the end of 2016. To date, 18 projects have been implemented which are bringing our patient and family-centred care and digital vision to life.

Our digital vision can be summed up in fi ve key components: Electronic, Mobile, Connected, Automated and Empowered.

Visit www.hrh.ca for updates and videos


Hospital News

Patients will be EMPOWERED

Systems will be AUTOMATED

Patients and families will have greater access to their medical information, and control of their patient experience. They will be able to check in for appointments, receive reminders and review discharge information online, from their home computers. During their hospital stay, patients will be connected to their care team and family, have access to their EMR, be able to access educational and entertainment tools, order food, and control the room lights and heating from their Integrated Bedside Terminal.

caring for patients. Our supply management system will be automated – from the electronically monitored inventory system to delivery using the Pneumatic Tube System and Automatic Guided Vehicles. This will help us apply a ‘just in time’ approach to ordering all of our medical and surgical supplies with delivery to units on a daily

and allow family members to be automatically informed about progress as it happens.

Fully Digital Outpatient Oncology Treatment Clinic

to launch, test and adapt the new Oncology Management software. This integrated electronic solution enhances the Clinic’s management of the unique needs of patients with cancer, taking Humber River one step closer to becoming North America’s

Humber River Hospital - Foundation


Hospital News

100% Congratulations to our Bariatric Clinic staff for being the most recent staff group to reach 100% in staff giving. In total, this group has donated $1,364.46 towards the Bariatric Program at the new Hospital. Thank you for showing your leadership and commitment towards our patients! Support your new home and be the next staff group to reach 100%!

Contact Daniela Campoli at 416-249-8111 ext. 3940 or [email protected] to fi nd out how.

HRH Foundation is proud to announce that to date, there are eight departments that have joined the 100% Club, including: • Emergency • Pathology• General Surgery • Plastic Surgery• Nephrology • Psychiatry• Paediatrics • Respirology A special thank you to all our physician leaders for their eff orts in encouraging their peers to participate. Our physician participation has more than doubled in just one year and raised over $1.1 million towards the

purchase of much needed equipment, education and program funding at the new hospital. Congratulations to all! Your support helps leverage gifts from prospective donors and your grateful patients. Help us reach 100% across all departments. Join the club today!

Contact Daniela Campoli at ext. 3940, [email protected] to fi nd out how.

Welcome to the 100% club!

Bariatric Clinic

Humber River Hospital - Foundation


Hospital News

Humber River Hospital - With Sincere Thanks


Thank You!

In January, I attended the emergency department of Humber River Hospital - Finch Site. I received the utmost attention and quality care from a team of wonderful and compassionate people. They are true angels that walk the earth. Dr. Kessie, Nurses Julie Richard, Julia McIntosh and Volunteer Sophia demonstrated a high level of professionalism, respect and expertise. My family and I are very grateful for everything they did for me. They are a valuable asset to your organization and it is our wish that they receive a commendation for their hard work and great genuine hearts. Yours truly,

Michele and Family

My mother is quite ill and had to spend quite some time in the hospital in the past. I wanted to send you a note to thank your team for once again doing a great job. I would also like to mention one of the Porter’s, Patrick. He took my mother down to her CT scan and he was absolutely wonderful! He took her for different test a few days before and my mother told me how much she liked him and how kind he was to her. My mother said Patrick reminded her of her grandson (my nephew). I had the opportunity to meet him and I was very impressed at how someone so young could be so caring and genuine. I knew that Patrick had to go to lunch, but he chose to wait until he returned my mother to her room. I was very impressed at how he chose to wait for my mother and go to lunch later instead of just leaving and sending another porter. On behalf of our families, we thank you once again for your time and your team members.

I am writing to tell you how we’re thankful to have Humber River Hospital Mental Health Program supporting our son. We are very grateful to have your kind of care during the time he has been staying in the program. It has been challenging for all of us, but as time has gone by we have worked together as a team and communicated well, which we were thankful for. Also, we want to say your work is important in helping people care and in every possible way.


Humber River Hospital - With Sincere Thanks Thank You!

I arrived in Emergency with what turned out to be a spinal injury (fracture to C1) a broken arm and a very banged up knee all from a bad fall in my home. I’m sure you can well imagine my family’s deep concern for my injuries and the critical issues surrounding my injuries and treatment. The doctors were, by all standards, exemplary in their quick response to decisions and the direction, implementation of these decisions. Please let me shine a very bright light on this team. It is their best efforts that fi nd me now looking at a terrifi c outcome. My fracture is healing very well and my broken limb has been cared for by the wonderful Dr. Heller and his team in the fracture clinic. I could go on for pages on how supportive I am of Dr. Heller and this team - I’ll leave it at a stand-up salute to a team who without doubt work so very hard for their patient - me! Without any hesitation I have to bring the extraordinary care I received from Debbie O’Brien to your attention and hope my appreciation personally reaches her. Debbie O’Brien- the pro, the angel, the glue, the comfort the reason I believe my family and I kept it together during the critical hours of the unknown. Please recognize the midnight team - both doctors through the two shifts and many nurses who gave me the best advantage of their knowledge and put it into my care.

An eternity of thanks to all concerned.

Cynthia and family.

Dear Endoscopy Staff, Just a note to thank you for the excellent care and kindness given and shown to me when I was on your unit,

Natasha

To the wonderful staff of 4C:

Thank you very much for the compassionate care you have shown to our grandmother.

With gratitude.

Dr. Russell Blumer, Chief of Medical Imaging (right) with Bernadette Dickson, nurse (left) grateful patient Muriel Kinnear (middle).

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Peoplecare January February 2015

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