Presentation: Service | PL-000022-r6 | May 09, 2011 Verticals TOC »

ASCOM TECHNICAL SERVICES »

[ SERVICES ]

2Presentation: Service | PL-000022-r6 | May 09, 2011

Extend and enhance the standard warranty to

cover your Ascom hardware

Two levels of PPP (Pinnacle and Standard

Extended)

Pinnacle Plan enhances and extends the standard

warranty

The Standard Extended Plan extends the standard

warranty

Pricing is per portable handset

Ideal for demanding environments

(accidental damage, liquid damage, etc.)

Product Protection Plans (PPP)

Ascom Service Plans

[ SERVICES ]

3Presentation: Service | PL-000022-r6 | May 09, 2011

Ascom Service Plans

Mission critical coverage for Unite Applications and

Appliances

Product upgrades for new features and

performance improvements

Product updates such as serviceability

improvements, interoperability updates, security

updates and corrections

Product advisories and direct access to the Ascom

experts for technical assistance

An exclusive remote service package that keeps

you in the spotlight

Priced at 21% of applicable license fees

Unite Maintenance Plan (UMP)

[ SERVICES ]

4Presentation: Service | PL-000022-r6 | May 09, 2011

Ascom Service Plans

Direct access to the experts for timely technical assistance

24x7x365 telephonic support

Minimize malfunction related downtime

Access to Ascom online tools, software and reference guides

Receive technical advisories

Award winning incident management system backed by BMC Software and GoToAssist to ease remote service efforts

Receive vouchers for the Ascom Training Academy

Priced per portable device and Ascom Base Station and/or Ascom Access Point

Technical Assistance Plan (TAP)

[ SERVICES ]

5Presentation: Service | PL-000022-r6 | May 09, 2011

Professional Services Implementation Project Management

Clinical Services

Installation Services

System Analysis

RF Surveys

[ SERVICES ]

6Presentation: Service | PL-000022-r6 | May 09, 2011

Implementation Project Management Implementation Project Management is provided to

manage the Ascom Project Lifecycle (Initiation, Planning, Installation, Training, Live and Close).

Clinical and other mission critical installations require professional leadership.

Pricing is per day based on the type of implementation project and other professional services provided.

[ SERVICES ]

7Presentation: Service | PL-000022-r6 | May 09, 2011

Clinical Services (Clinical Consultation & User Training) Clinical Consultation is performed at the customer

site and is the act of providing expert clinical

guidance to clients who will include Ascom

products in their clinical work flow. 

Clinical Consulting will coincide with the

Implementation Project Lifecycle.

Clinical User training is performed at the customer

site and teaches care givers how to use the Ascom

portable devices and integration solutions.

Live support. Clinical Specialist support customers

on site while the commission a new system or

upgrade.

[ SERVICES ]

8Presentation: Service | PL-000022-r6 | May 09, 2011

Installation Services General Implementation provides field engineering

services to configure Ascom equipment. Use this

service when you can not categorize the intended

implementation service as equipment installation or

messaging integration but need a certified expert to

participate in an implementation project.

Equipment Installation provides field engineering

services to install Ascom hardware and portable

devices.

Standard Commissioning provides field engineering

services to follow installation and put Ascom

systems into service.