Product Release Notes for Service Pack 4 of Avaya PDS 12.0 Avaya Inc. – Proprietary Use Pursuant to Company Instructions Redmond Document 133-12648-04, Issue 7.0 Redmond Template TQS67-5 COMPAS Document 103728, Issue 7.0 COMPAS Template 79419, Issue 3 Page 1 of 102 Product Release Notes for Service Pack 4 of Avaya PDS 12.0 Redmond Document ID # 133-12648-04 COMPAS Document ID # 103728 Authorization Name Initials Date Current Issuer Mark A. Haugen MAH 3/29/04 Technical Manager Jim Hedges JH 4/16/04 Program Manager Al Eicholz AE 3/29/04 Revision history Issue Date Description 1.0 March 29, 2004 Initial release; Version K02 2.0 April 20, 2004 Second release; Version K03 3.0 May 3, 2004 Third release; Version K04 4.0 May 19, 2004 Fourth release; 1 st GA candidate; Version K05 5.0 May 26, 2004 Fifth release; 2 nd GA candidate; Version K06 6.0 June 18, 2004 Sixth release; 3 rd GA candidate; Version K07 7.0 June 28, 2004 Seventh release; 4 th GA candidate; Version K08
Transcript
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Redmond Document ID # 133-12648-04
COMPAS Document ID # 103728
Authorization Name Initials Date
Current Issuer Mark A. Haugen MAH 3/29/04
Technical Manager Jim Hedges JH 4/16/04
Program Manager Al Eicholz AE 3/29/04
Revision history Issue Date Description
1.0 March 29, 2004 Initial release; Version K02 2.0 April 20, 2004 Second release; Version K03 3.0 May 3, 2004 Third release; Version K04 4.0 May 19, 2004 Fourth release; 1st GA candidate; Version K05 5.0 May 26, 2004 Fifth release; 2nd GA candidate; Version K06 6.0 June 18, 2004 Sixth release; 3rd GA candidate; Version K07 7.0 June 28, 2004 Seventh release; 4th GA candidate; Version K08
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
1.1. Part Number / Version..................................................................................................... 13 1.2. Context Of The Release .................................................................................................. 13 1.3. Audience.......................................................................................................................... 13 1.4. Supercedes...................................................................................................................... 13 1.5. Dependencies / Restrictions........................................................................................... 13 1.6. References....................................................................................................................... 13 2. Problem Definition / Reason for Release ....................................................................... 13
2.1. New Features / Major Enhancements............................................................................. 13 2.2. Major Bug Fixes .............................................................................................................. 14 3. Release Overview............................................................................................................ 14
tools/shell/uninstl_jsm........................................................................................................ 71 4.15. Files Moved or Renamed ................................................................................................ 71
This document is the release notes and installation notes for Service Pack (SP) 4 of release 12.0 of the Avaya Predictive Dialing System (PDS).
1.1. Part Number / Version 12648-04.
1.2. Context Of The Release This is a Service Pack to be installed on top of an existing Avaya PDS release 12.0 version K50 or version K53 with or without SP 1, with or without SP 2 and with or without SP 3.
Note: If this installation is for a language other than ENGLISH, version K53 of PDS 12.0 must be installed rather than version K50 before any configuration work is done.
1.3. Audience This document is intended for persons installing and testing this release.
1.4. Supercedes This release is the fourth Service Pack for Avaya PDS release 12.0 and as such includes everything from SP 1, SP 2 and SP 3.
1.5. Dependencies / Restrictions This release was created using the UNIX “swpackage” utility and therefore must be installed with the UNIX “swinstall” utility.
This Service Pack can only be installed on an existing Avaya PDS release 12.0 with or without SP 1, with or without SP 2 and with or without SP 3.
1.6. References Document Number Document Name N/A Project Plan for Redwood N/A Redwood Technical Prospectus N/A Requirements/Features Specification for Redwood N/A High Level Design Document N/A Detail Level Design Document N/A Integration Test Plan N/A Integration Test Report
2. Problem Definition / Reason for Release
This Service Pack has been created to update files changed since the release of Avaya PDS release 12.0 Service Pack 3 and to include localization changes that have occurred since the release of Service Pack 2. Items that were resolved with Service Packs 1, 2 and 3 have been highlighted in gray.
2.1. New Features / Major Enhancements • PDS now ignores Telezapper type devices. See “Avaya PDS 12.0 Patch –
TeleZapper”, COMPAS ID 98809, for more information.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• PDS now does nuisance call monitoring and reporting to comply with regulatory changes recently passed by the State of California and by the FTC. See the “Compliance Monitor Project Plan”, COMPAS ID 96624, for more information.
• Anonymous FTP now has access to the PC Analysis files in the pcanal directory.
• PDS now allows the setting in the telephony scripting of any field in a calling list.
• PDS now allows the passing of a ringing phone to an agent.
• Updated translations have been provided for Japanese, Korean, International Spanish and Simplified Chinese.
2.2. Major Bug Fixes • See the Soffront Report and QQ/Soffront Report below.
• Patch SDN12_419 was a “super” patch that merged almost all of the existing patches from PDS 12.0 into one. This patch has been merged into SP3.
• Patch SDN12_499 was a “super” patch that merged a large number of patches from PDS 12.0 SP3 into one. This patch has been merged into SP4.
3. Release Overview
3.1. Files Report This section has been omitted. Please see section 4 Release Details below.
3.2. Soffront Report The following were marked as “Resolved” by this release:
Defect ID Severity Title 16724 3 Event Monitor not capturing IP data during ftp transfers 16865 3 Not able to start job if it is being edited via the CUI menus 17139 3 Recall dialog window displays the Result column incorrectly 17314 3 International time zones not displaying correctly 17328 2 compcode counts for agent releases in agentcompcode table incorrect 17403 3 Pattern matching facility is missing features. 17427 3 Alternate phone settings cannot be deleted in jobmon (under
Settings/Call Strategy Control) 17457 2 config_ed looks for inbound list on local PDS only 17522 5 Suggest re-wording error message M86850 17605 5 Not an issue, just an information request: Where do "Display Statistics"
in jobmon -m iicb_mon come from? 17624 5 'DccsErrorReporter' uses wrong __FILE__ and __LINE__ data for error
reporting 17689 4 Not able to run selection messages need to be cleaned up 17800 3 Error in account file after PAB job shutdown when API agent requests
logout 17862 3 Agent status not correct for off job/offline 17867 3 Some agents with a status of Offline not being displayed 17888 3 Reboot incorrectly reports Midtier Server startup as FAIL 17889 3 From Beta 1 site: RES.S verifies, but won't run 17902 3 DCCS reports 'E00522' after a failure to connect a headset ID 17909 3 Copy of admin crontab file in prodcron directory cannot be read by
moproget
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
Defect ID Severity Title 17914 4 When install_license is not run and dispatcher cannot start up, the error
message is not meaningful. 17934 2 record_ed parm in POST_TRANS field of .job can't process the multi-
dialer calling list syntax 17940 3 archive_mgr script needs to be updated per Redwood changes 17946 4 Inconsistency in treating connector symbols by 'verify_select(...)' inside
RECALL and SELECT sections 17960 2 Realtime Campaign Update feature is not functional 17965 3 Performance Improvement for Real Time Data collected from Dialers
and stored in the Mid Tier 17993 5 createop - password not totally encrypted 17996 2 Multi-dialer - sudden decrease in Phone Calls Left when Expert Calling
Ratio set to W100 18010 4 Maximum number of sysops reached not being displayed 18024 2 Purify UMR errors in 'throwErrnoCommonException(...)' 18025 2 Purify FUM errors in 'throwErrnoCommonException(...)' 18033 4 Grammar error in the "Calling Lists and Users" help file under the
"Record Edit" heading 18034 4 Cleanup: lists.hlp file should be removed from /opt/avaya/pds/help
directory 18046 3 When installing inbound functionality, resulting file permissions are not
correct 18058 4 get_field script does not properly process the '-n' option. 18063 5 Error message E28402 needs grammar/spelling corrected 18065 3 Uses Signal() and Sigvector() Should use Sigaction ( plus other code
review findings) 18070 3 Job control processing continues even though an error caught 18074 4 Code comment changes for createop from Code Review 18075 4 Change createop output messages from Code Review 18076 4 Use/create #define statements in createop for Code Review 18077 4 Reorder createop code logic, Code Review 18078 4 Investigate createop improvements for Code Review 18079 4 Change test_nsswitch() to only read file once, createop Code Review 18080 4 Add NULL terminating byte in change_nis_passwd(), createop Code
Review 18081 4 Add error message for bad return from putpwnam(), createop Code
Review 18085 3 moproput and moproget need to belong to group other 18088 3 Set the "Are you sure?" prompt to YES to turn on agent list functionality
in agentlst.cmd 18090 3 When changing dictionary files in Screen Builder, common fields, not
undefined fields, are deleted. 18091 3 Remapping option of Screen Builder "Change Dictionary" option is not
functioning properly 18098 2 DNC feature not marking all lists and displays error that dnchsh file is
older than calling list 18100 3 verify_job messages not matching config_ed messages 18101 3 dccs job verification fails to catch all errors 18123 5 Enhancement Request: Change wording for Call Selection Help file 18128 4 Code Review: datamgr needs to have descriptive file headers and
function headers plus a few other issues
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
Defect ID Severity Title 18171 1 Data stops being pushed into database in 4-dialer POD 18267 4 install_config script has a syntax error 18276 2 /tmp/reports directory is not being cleaned via clear_all. Root file
system is filling up. 18318 1 Datapump fails on manual call 18319 3 Start_job is releasing the process file lock in error
The following were marked as “Not a Bug” by this release:
Defect ID Severity Title 17515 4 jobmon -m iicb_mon screen does not clear (refresh) after implementing
a menu item
The following were marked as “Not Reproducible” by this release:
Defect ID Severity Title 16692 3 some agents on a linked job not being cleared upon job shutdown 17604 3 jobmon -m iicb_mon: Alerts do not update if agent blending is
shutdown and restarted 17710 3 From Beta #2 site: Exceeded number of SYSOPS agents
The following were marked as “Duplicate” by this release:
Defect ID Severity Duplicate ID
Title
17541 2 17934 hash file out of date with calling list on multi-dialer pod 17878 2 17457 Shared inbound calling list feature not working 17931 2 17934 Campaign update feature does not work 18001 2 17996 Multi-dialer - with ECR set to W100 on 2 dialers, the
addition of a 3rd dialer only logs on 160 of 240 agents 18021 3 18007 From Beta 1: Midtier Server FAIL displayed during boot 18035 2 17906 The man pages need to be fixed for SP1 18142 5 17965 Enhance Event Server to send agent stats only when the
agent has a state change.
3.3. QQ/Soffront Report The following were marked as “Fixed” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
64550/16397 3-High No audit trail for applications 64811/16751 2-Med Job specific voice message file name not displaying message file
name 65248/17243 4-Crit No error returned when any cmdcontrol function fails 65317/17333 1-Low DCCS Code Purification 65517/17590 1-Low check_mts shouldn't show dccserver as one of the midtier processes 65525/17598 3-High Primary dialer agents get hung on calls in multi-dialer mode 65569/17657 1-Low ISDN_LOG parameter missing from installed master.cfg 65686/17790 3-High shell script "create_clist" should be reviewed for consistency with
hosttopds 65757/17877 1-Low create_clist may have unexpected consequences with non-standard
clist names 65841/17974 1-Low When changing Inbound Service Time in jobmon, the msg displayed
on the screen is incorrect
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
65846/17983 4-Crit enclient - Agent Stats - totalCallsWorked data reported appears to be incorrect
65887/18041 3-High Unit work list selection not using -u option when running job/selection from GUI
65695/17781 1-Low IDccsErrorReporter' interface needs to be extended to support additional error info for control_job
65702/17809 1-Low Error message inaccurate when Selection is run 65824/17947 2-Med Event service exits after second job ends in a Blend job linking
situation with API agents (trusted system) 65902/18056 3-High Campaign Surfer: Surfer Overview page needs to have the word
MOSAIX updated to PDS. 65912/18066 3-High Campaign Surfer naming conventions for SP1 65958/18127 3-High Call Selection needs to report back to the client if it fails to start or it
successfully started. 65967/18140 2-Med Receiving errors when attempting to run a job that does not exist on
additional PDSs 66015/18127 3-High Callsel runs too slow on remote dialers for large calling lists;
introduces too much network traffic. 66020/18229 2-Med IVR description is not changed using ivr_config -e <ivr id> <ivr ip>
<new description> 66046/18259 1-Low CLEANUP: Remove obsolete CLCTAORECALLDATA field from
master.cfg 66057/18277 1-Low Request move of /tmp/reports directory to /opt/avaya/tmp/reports or
/opt/avaya/pds/tmp/reports 66077/18304 3-High Cannot transfer IVR agents back to pool job using Monitor 66086/18319 2-Med Start_job is releasing the process file lock in error 67578/13409 2-Med V178681 Cannot monitor more than 44 domains. 71032 3-High PDS 12.0 SP1 k08 CD-ROM only contains 1 fileset 71128 4-Crit StartSelection Error: (DCCS): Unable to locate status for calling
index handle 71230 2-Med The control_job set functions where not returning an error if required
fields where blank. 71260 2-Med Add support for QT1PRI, QE1PRI and QE1DSS cards in dgcreate 71361 2-Med hdsc process not running upon system reboot 71401 2-Med HP-UX Start-up in progress screen shows PDS started OK when it
should report FAIL 71621 3-High M7945760: Menu program fails to allocate memory when there is a
large prn file in the PCANAL directory 71623 3-High M7939729: Area code updater does not move new files into place. 71643 2-Med M11.2 SP1: agent owned recalls were placed after guard time 71665 2-Med Regex processing of 'CA{NA,LI,RG}*' fails 71759 2-Med 'callsel' tool: 'check_reqfields(...)' function does NOT check for
required fields PHONEXX 71781 4-Crit Report generation during download processing fails with core dump 71830 1-Low No log_file data is generated after installing PDSDB_SVCPK 71941/16965 1-Low Insufficient error handling for agent functionality (notify_agent(),
transfer_agent(), remove_agent()) in DCCS 71971 2-Med The SWITCHYEAR variable used by readtape can be left blank
which would set all years to the 1900s 71975 1-Low Fix list_prep so the screen does not get cleared preventing the
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
reading of messages 72084 3-High createop -p <old passwd file> -g <old group file> command updates
passwd file, but strips old passwords 72132 4-Crit No audio when agent monitoring attempted 72139 4-Crit compcode counts for agent releases in agentcompcode table may not
be accurate under heavy load conditions 72140 2-Med ALL LANG - CUI - 6.4.1.19, Function keys in Screenbuilder are not
working. 72141 1-Low Inconsistent error message between job and selection/strategy for
invalid file names 72155 3-High Queued call condition causes dialer to stop dialing leading to burst
of dials and instability 72182 3-High enserver dying during job run (outbound, outbound PTP, inbound,
blend, and agent blending) 72295 1-Low usage statement for -w flag in callsel binary needs to be modified 72323 2-Med Event Server does not properly deliver statistics when subsets of stat
types are requested. 72329 1-Low Cleanup: install_csp and uninstl_csp files should be deleted now
that they have been replaced with install_mon and uininstl_mon. 72388 2-Med enserver error messages when agents transfer from a job to a linked
job 72479 2-Med Remove obsolete and not supported 'dccclient' from PDS build,
deployment and documentation 72592 1-Low JPN: 6.4.1.34 Japanese strings are corrupted 72658 1-Low API system: Read error on client command socket 72681 2-Med Dialer/Midtier services allow users without pds_system privileges to
logon to Campaign Director 72702 2-Med Change the RMDUPS field in list1.wt_tape to RMDUPSVALUE
and add RMDUPSFIELD 72804 2-Med ext_newfd fails to process list1.old if list does not exist 72808 3-High No button/option on Job Link dialog window not functioning 72840 3-High Total values not coming through correctly 72889 1-Low hsh_dump with -i option fails to find record and generates core
dump 72902 3-High Agent process times out after only 30 seconds when waiting for a
headset connection 72928 2-Med Change $SHELL_ENVFILE to /opt/avaya/pds/shell/envfile in
make_sync_results 72936 3-High AOR not working with API agents 72937 3-High AORs are passed to agents after guardtime 72961 2-Med Undo changes made for MR 66022 73042 3-High Time Zones do not display - also in Italian 73049 2-Med Callsel -v option on user menu only works for single word on report
display - multiple words fails to generate report 73055 4-Crit Callsel and other core binaries that use regular expression don't work
as they did in v12.0 K50 73076 2-Med agent stats from enserver incorrect immediately after agent releases
call 73092 3-High No selection reports for selections using another PODs calling list 73107 2-Med Receiving error when attempting to run a job that does not exist on
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
another PDS in POD 73133 1-Low Remove the BASEPRI field from master.cfg; it is no longer used 73136 4-Crit Regular expression not working with CUI/GUI user applications, not
parsing correctly 73138 2-Med Administration Manager (Producer) entries in passwd file need
/bin/false (moproput/moproget) 73139 3-High Administration Manager is using incorrect keyword for executing
dialer batch: VL_ETC was changed to ETC_DIR 73166 3-High Data is not consistent between Analyst 2.0 SP1 and Analyst 4.0 SP1 73184 2-Med Unclear semantics of the 'ServiceContext::getContext()' 73192 2-Med expr.c' implementation causes NPR purify error 73193 2-Med 'expr.c' implementation causes FUM purify error 73222 2-Med create_clist attempts to write report file to /tmp/reports 73249 2-Med DCCS produces large memory leaks 73334 3-High dccs stops functioning when Run Selection is performed using a
non-existent strategy and a remote calling list 73396 2-Med Losing important STDOUT+STDERR output from 'dccserver'
process after its restart causes serious problems with supporting DCCS in the field
73404 2-Med Dialer crash results in false realtime status info in DB 73405 2-Med Running multilpe jobmons on same dialer cause stat problems in
enserver. 73417/17488 1-Low DCCS needs to verify for recall scenario that loops on same phone 73496 4-Crit Sole use of "*" (wildcard) character in money criteria selection
generates SIGBUS 10 73539 1-Low Output to install_log should stipulate whether Campaign Update
feature installed was "Realtime" or "Batch" 90410 4-Crit historical job and agent compcode counts don't match code counts in
jobmon 90449 2-Med Change password not functioning when new password does not meet
password requirements 90468 3-High inbound queue displays value of -4 following job shutdown and job
shutdown can not complete 90492 1-Low Remove the ERROR_LIMIT and IJ_MERGE_CODE parameters
from master.cfg 90550 2-Med ensever reports too high Agent Total Idle Times and Total Update
Times when agent leaves a job. 90613 2-Med Check_db does not give enough status of db 90620 4-Crit Cannot do floating-point comparisons in applications that do calling
list record selection. 90626 2-Med Ver12.0 Agent API/Administration Manager incompatibility - agent
binary sends Producer comments from keys file to client application through API
90629 3-High Admin login displaying in Monitor as Off Job agents 90630 3-High Agents with login of 4 characters or less not being inserted into
database 91045 3-High Not calling jobs are not being displayed when the timescope is set to
Active data 91148 4-Crit Cannot set recalls 91173 3-High setzones has problems when explicit 10 digit telephone numbers are
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
listed in REJECT list of locale.cfg. 91245 2-Med M7935965: flcr script removes the job and agent history files. 91261 2-Med The make_test script changes the SWITCHPORTS parameter in
master.cfg to 10 91376 3-High DCCS crashed with SIGSEGV when starting a job with selection
already deleted 91553 2-Med Update swit tool with new source from hardware group 91560 2-Med Duplicate RMDUPESFIELD entries in list1.wt_tape upgrading from
k16 to k17 of PDS SP1 91579 1-Low enclient: Job Events: PARAM = E_LINE_USAGE, VALUE =
Peak Demand is reporting incorrect data 91609 2-Med enclient not displaying data from enserver 91677 2-Med In MFCR2 countries using managed calling, there is no indication of
the call result for BUSY and SIT calls. 91713 3-High listserver not restarting if dccs client keeps the socket port 91735 2-Med Record selection using remote calling list returning no results and
multiple error messages in account log 91756 2-Med rm_clist not archiving crontab - Producer (Administration Manager) 91787 2-Med Empty record at preview appends an empty record to list when an
agent improperly logs out 91811 3-High No menu options are created for new inbound lists created via
Administratio Manager 91838 4-Crit M8420422: Unable to sort record selections 91876 1-Low cseldmp command output is not correct (especially if used in
conjuction with |more) 91895 2-Med Remove the OPTICAL entry from master.cfg 92197 2-Med Add MAXUSERS parameter to createop.cfg 92299 3-High Pattern Matching still has issues when running call selections 92301 3-High M8480831 - msg_mapper won't run unless sitting in the lists
directory 92355 2-Med sysadm needs to be added to the ftpusers file 92412 3-High MO12 SP1: shadow jobs failed to get started 92427 3-High callsel in certain instances cannot find the CALLSEL directory to
scan the strategy files 92461 2-Med M7549863 Occasionally porter generates a SIGSEGV error in the
account file 92468 2-Med Add swit and dswit to the distribution for SP2 92474 3-High M8554890 - Excessive delay between "Hello" and the playing of a
message from the IVR script 92488 2-Med Clean up errors in install log 92671 2-Med MidTier Database Backup/Restore Procedure 92772 3-High RECALLDATE is incorrect after setting recall 101003 3-High internet monitor fields missing from master.cfg 101014 2-Med PDS12 SP1: AOR feature is enhanced to allow an AOR call to be
AOR call again on shadow jobs 101020 3-High M 7703986 replaces MR 18303 Agent owned recalls placed after
guard times 101066 3-High Issues related to the backup and restoral of PDS DB via the CUI
menus 102517 2-Med Product Release Notes for SP2 k06 refer to PDS DB SP1
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
102588 4-Crit Not able to run a record selection that uses a calling list from another PDS in the POD
102619 2-Med M8219424 Porter process occasionally stops and generates a SIGSEGV error in the log.
104487 2-Med PDS_SVCPK and PDSDB_SVCPK entries are not in the sysverify.cfg file
104518 4-Crit Job starting prior to start time causes no data to be written to historical DB tables
104539 2-Med JPN-CUI-Callinglist and Users: Japanese characters are corrupted in the reports.
104650 2-Med ALL LANG - CUI - Manage an active job - Shortcut key combination description is not localized
104757 2-Med Idle times continue to accumulate after agent has left job 104823 2-Med ALL LANG -CUI-Agent Blending -The warning message is all in
English. 104844 2-Med If no REJECT entries exist in locale.cfg, all phone numbers get
rejected 105038 3-High [KOR: CUI] Character corruption in "Set Ignore Time Zone" screen 105135 2-Med KOR: 6.4.1.46 - CUI - First Korean characters not displyed until
they are highlighted in Manage Active Job screen. 105172 2-Med ALL LANG: 6.4.1.91 - CUI - Script
/opt/Avaya/pds/shell/phone_match is not localized 105197 3-High CUI test for Korean and Chinese: The menus and submenus under
ScreenBuilder are corrupted and flashing 108938 2-Med logger.* files in the account directory are not being removed by
clear_all 111684 1-Low Help key descriptions for CTRL-V and CTRL-W in jobmon are the
same 111930 2-Med Agent Owned Recall Feature: Error occurs when stopping, then
restarting a job when recalls are in the pipe for a shadowjob. 111931 2-Med AOR: If original job is shutdown while agent is on shadowjob,
enserver has issues with what to do with agent's stats when logging off from shadowjob.
111989 2-Med Message in jobmon not globalized 112092 1-Low ITA, DEU - CUI - Jobmon - While testing the All agents option
from the Display menu, strange characters appeared in the agent window.
112125 3-High API agent: If AOR is in pipe when job ends, agent cannot log into different job without logging completely off system.
112247 2-Med Catastrophic crash occurs when stop_mts is run while stop_pds is running.
112323 2-Med Not able to execute extracts with system/system login once executed with analysis login
112432 3-High CHN: Chinese CUI file scr_ed.mnu is corrupted 115515 4-Crit L10N: The installation of service pack should install all latest
characters in the right frame 115540 2-Med Add LOWALTQPRIO:NO to the .edt and .job files 115559 3-High The non-english systems can't initialize SOE unless the file lt.english
exists
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
115612 3-High Update swit with new source for version 3.06 115619 2-Med ivr_conn process stopped by reset folowed by connect 115620 2-Med IVR agent moves from outbound job to pool job without a transfer
request 116003 3-High jobmon core dumps after transferring an agent to another job 116004 3-High jobmon display garbage for the jobname when trying to transfer an
agent to a new job 116148 2-Med Remove the reset of locale information in setzones 116174 2-Med JPN - 6.4.3.3 - Administrator - Delete one Japanese character from
Japanese translation of word "Quit". See screen shot 6.4.3.3.bmp 116178 2-Med 6.4.3.4 JPN/KOR/CHN - Administrator - Warning message not
translated. 116209 3-High Exiting scrnbld on a Korean system messes up the window so
everything is written to one line 116221 3-High The lt.chinese file needs to be renamed lt.chinese-s 116223 3-High POR:The filename for BINARYMSG and SHELLMSG in
language.cfg are wrong 116241 3-High ALL: 6.4.1.28, 29, 39, 83-89 - CUI - Application does not accept
extended ASCII and double byte characters in various screens 116262 2-Med ESO: 6.4.1.80 - CUI -Truncation of Hora (HH.MM) string in Select
Alternate Initial Phone screen 116315 2-Med Starting blend job shuts down ivr_conn process 116323 3-High FRA, JPN: 6.4.1.20 - CUI - In Screenbuilder, the Open screen list1
items does not function properly. 116327 1-Low ALL LANG: 6.4.1.1 - CUI - Message of the day or splash screen is
unlocalized 116352 3-High PDS12 SP1 AOR: live list download caused shadowjobs to place
calls on the wrong records 116360 3-High PDS 12 SP1 AOR: agent is enabled to take all pending AOR calls on
remote (including shadow) jobs before he is moved back to his original job
116378 3-High Changes need to be made to CUI files delivered by Denver for K10 116393 2-Med ALL LANG: Message E56049 in bin_*.msg needs to be translated
for all languages 116408 2-Med KOR: The first character of the non-hilighted menus in scrnbld is a
question mark 116428 2-Med ALL: CUI - Sort Field text is too long. This should be the same
number of characters as the English as it creates functionality issues. 116429 2-Med ALL LANG: Translate new message E28464 116549 3-High SDN11_398_k03. AOR: RECALLDATE is incorrect when system
is located in NY calling ALEUTIAN TZ and leaving an AOR for PHONE2 located in DENVER. RECALLDATE increments to next day when it should not.
116551 3-High SPA: When running a call selection from the menu, a report is not generated
116811 2-Med IVR agents can be transferred to job with IVR_AGENTS = NO 118528 3-High clhash does not work on field that is 20 characters long. 118534 2-Med KOR: Translation changes needed for the next release. 118837 2-Med M9111410 - Agent API documentation is incorrect and causes
managed dialing in PDS Agent to not display call result
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
118851 3-High M8817784 DCCS sometimes crashes when doing a callsel from Campaign Editor
119210 2-Med M9111410 No way to visually distinguish call results for Manual calls
119229 2-Med M8843586 Not able to log on to system with NIS and password aging enabled with PDS Agent
119308 3-High PDS 12 SP2: Manual Call cause SIGSEGVs from operator/agent processes
119586 3-High KOR - Unable to use Korean characters in login ID, password and description fields.
119589 1-Low ALL LANG: Agent Activeity Report: Column titles not aligned 124550 3-High PUlist1.cfg should be read from remote dialer during postupdate 125255 3-High enserver is exiting at job shutdown 125790 3-High CHN FRA ITA JPN KOR ESO: Messages need to be re-translated to
preserve the order of parameters 125837 2-Med ALL LANG: The header in the locale.readme file produced by
locale_ed is not formatted properly 125850 2-Med ITA & JPN: Messages in the sh_<lang>.msg file do not contain the
correct number of parameters in the translated message 126039 2-Med IS EMPTY not working in 12.0 for callsel or pcanalysis, 126046 3-High PDS 12 SP2: AOR shadowjob crashed if it's created from a unit
work list job 126073 2-Med The system field DUR1 is not populated with information 126173 2-Med SDN12_416 has no QQ number and Read Me refers to 11.X-based
material 126201 5-Spec PDS Nuisance Reporting Feature Add-In 126204 3-High SDN12_407_K02: For call result to show anything other than
CONNECT in PDSAgent screen line 24 (SDN1_427) 126207 3-High SDN12_407_K02: We need an additional entry in the bin_eng.msg
file 126231 2-Med M8915016 - system operator gets kicked off system after running an
extract and then trying to go to print extract 126430 2-Med After a native voice and data transfer using the PDSAgent, lines go
"LINE AVAILABLE" and the job will not shutdown. 126528 2-Med SDN12_407_K02: agent binary: With VISUAL_CPS set to NO,
when placing a manual call on an outbound only job we receive: 126587 3-High CCS will lock-up if multiple requests come in at the exact same
time. 126627 3-High Mailbox full errors in soe_log. 126681 3-High PDS 12 SP2: report utility got SIGSEGV while being run as report
days1 -r 126938 3-High PDS12 SP2 : callsel run was denied due to wrong permission of new
$VOICEDIR/lists/0.cslog if very initial 0.cslog was deleted by accident
127091 2-Med JPN: listdist table not aligned due to translations 127192 3-High PDS 12 SP2: M00000 message of AGTNoFurtherWork was sent
before of AGTFinishedIteItem's M00000 message. 127565 2-Med The /opt/avaya/pds/etc/stop_svcs and start_svcs scripts still contain
datamgr as a process to stop/start when these scripts 127717 3-High QQ 74985 Need telezapper hot fix issued as patch for current
version of software(12.0+SP2+419)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
127879 1-Low Enhancement Request: Please update the check_pds tool with new binary data from the Regulatory Feature Pack (SDN12_416).
128229 1-Low Inputting an invalid phone number during manual call causes 60 second delay before next keystroke is allowed
128241 2-Med HDCC starts duplicate threads if it receives more than one 'dialer status up' message
128244 2-Med PDS Agent does not allow transfer of blend agent to shadowjob where AOR was set as a managed unit worklist agent type.
128248 2-Med Files that have been removed need to be added to the "stray cats and dogs" section of sysverify.cfg
128276 2-Med JPN: on CUI, when the user start to create the calling list, the time zone window shows corrupted japanese characters.
128578 3-High Messages E10860 and E10861 are missing from binary message file 129328 3-High Ownership of purge script needs to be changed 129369 4-Crit M9128749: Implementation needs assistance with monitoring at
hunt group level 129392 4-Crit PDS 12 SP2 : jobs have to be aborted due to phone line hanging. 129897 2-Med SQL statement incorrect in Agent Session table insertion code 129961 3-High Nuisance Monitoring feature files missing from SP3 release 129967 2-Med Change createop binary to provide error text to customer when max
user limit is encountered and log error to account file. 129915 3-High Installation of SP3 copies old files to pre_sp2 directory instead of
pre_sp3 130172 3-High Allow anonymous FTP to access the "pcanal" directory 130501 3-High Add the feature to allow fields to be set in the telephony script 130535 3-High Nuisance and Nuimon processes do not start 130641 4-Crit PDS12 SP2: PAB and joblink where AGTjobTransLink was not sent
to released agents causing them never get acquired again 130880 2-Med QQ 76726 Need ISDN call progress message incorporated into 12.0
from SDN11_451 130897 3-High KOR: Report binary displays garbage for progress statement when
running several of the reports 130947 2-Med New error messages for menu binary are missing 130954 4-Crit PDS12 SP2 : UK PDS list sharing in POD: ERROR: named2p1:0:
could not connect to Avaya MTS. Please see your system administrator.
131020 1-Low Sysverify shows files from /opt/avaya/pds/xfer/pcanal 131094 4-Crit PDS12 SP2: enserver process stops arbitrarily 131102 3-High callsel requires that the field RECALLNUMBER exist in the calling
list record even though it is an optional field 131147 3-High QQ 76793 Customer wants to be able to monitor up to 500 VDN's. 131231 4-Crit Download processing of rawfiles from Transfer menu fails 131380 3-High After installing files in SP3, some menus still have EDITOR and
UID and are missing FTYPE 131478 2-Med If AGENTOWNRECALL is set to NO, error messages about not
being able to send to recall_rmp appear when job is shut down 131677 2-Med Comparison operators (<,>) not working in PCAnalysis 131779 4-Crit New display_lists feature in the menu binary displays garbage for
list when invoked a second time 131875 4-Crit If AGENTOWNRECALL is set to yes, when a job runs out of
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
records, it doesn't shut down 131897 3-High Merge patch SDN11_417 onto dev12 branch - sort for a UWL
callsel that ignores TZ also ignores the unit 131907 2-Med MBNA PDS11.1 SP1: AGENTAPI, AGTNoFurtherWork on
Shutdown Linked job never returns 132247 1-Low Running a job with AGENTOWNRECALL set to NO results in the
mqueue.c error 'Failed to get msg' for each operator logging into job. 132498 4-Crit PDS 12 SP2: AGTHangupCall after manual call returning E28864
IPC error. 132504 2-Med Java applications should not expect UTF-8 encoded characters from
dialer 132560 3-High createop doesn't allow adding group other as a secondary group 132628 2-Med A number of blank lines appear as the first items in the list of call
results on the recall screen in jobmon 132940 4-Crit M9750268 Customer wants ringing phones passed to agents on
managed jobs and all other results displayed on the screen with CPA. 132941 4-Crit 9796817 Unit work list jobs shutting down even with JOBEND
set to NO and recalls outstanding. 133037 3-High M9627776, Customer wants to play a message on every Outbound
call with a live voice connect, whether queued or not 133091 2-Med Datapump: timezone and system shutdown issues 133332 4-Crit PDS12 SP2 : AGTJobTransLink message being issued twice to the
released agents 133336 2-Med QQ Call 77311 Blend processes crash during system reboot 133479 3-High KOR: Requests from Korean office for improved translations 133556 4-Crit PDS12 SP3: The performance on list sharing across WAN is so low
that it couldn't dial fast enough to keep agents busy 133592 4-Crit QQ78698 With SP3, the agent is not able to release manual calls
until after 60 seconds. 133853 3-High soe_routed is failing when it receives a "No buffer space available"
error 133917 2-Med PDS Index number is processed incorrectly, Maestro 110247909,
need SDN 133920 4-Crit PDS 12 SP3: wrong timezoning issue on list sharing feature 133990 3-High PDS12 SP2: Agents sitting idle on his original job after being moved
back from shadowjob where he took a unit-work-list AOR call 133998 4-Crit PDS12 SP2: The performance on list sharing across WAN is so low
that it couldn't dial fast enough to keep agents busy 134066 1-Low PDS12 SP2 AGENTAPI: AGTAvailaforWork wasn't erred out if
ACD-released agents sent it immediately after AGTAttachJob following joblink transition.
134224 2-Med PDS12 SP2: agents do not have LOGOUT timestamps in database intermittently
134308 2-Med 15 second pause after transfer conference cancel leads to catastrophic crash in PDSAgent application
134381 2-Med Merge patch PDS12_499 onto the main line 134453 3-High Agents cannot log in over ISDN lines using DIALIN headsets 134487 3-High PDS12 SP2 : Jobtranslink message does not get to API in certain
situations 134568 3-High PDS12 SP2: job sporadically displays as 100% complete on CD
Monitor while the job is still running
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
134646 2-Med ITAC: 12.0 sp3, Banamex Predictive Blending cannot be implemented since agent extensions start with zero
134664 3-High PDS 12 SP3: database missing data due to the fact that jobs were started earlier than datamgr was even started up
134715 2-Med PDS12_499_K01: Available agents not moving in a timely manner to linked job after job shutdown.
134983 3-High ITAC: 12.0 sp2, Hansol Only dialer which downloads call list automatically increase callsel in infinity job with muti-dialer environment.
135155 2-Med ITAC: 12.0 sp2, CFJ Incorrect message shown when Agent performed Transfer Call. The actual Transfer Call operation has no issue.
135210 3-High 80172 Customer not able to place a recall to a manually entered number after the line is released on multiple line pool system.
135312 2-Med CHN, ESO, JPN, KOR Message E10019 in the bin_*.msg file needs to be translated
135313 2-Med CHN, ESO, JPN, KOR Added UID to createop.tpl. Check translation and format of screen
135314 2-Med CHN, ESO, JPN, KOR Removed the abbreviations in messages E55000 and E55601
135315 2-Med CHN, ESO, JPN, KOR Added messages E39202, I39203 and P39209
135316 2-Med CHN, ESO, JPN, KOR Added messages E37037, E37038 and E37039
135317 2-Med JPN, CHN, KOR, ESO , Added new menu file nreport.cmd and modified menu file report.menu. Added the help file nreportcmd.hlp and modified the help file rpt.hlp
135318 2-Med CHN, KOR, JPN, ESO Added two new line items in transfer.cmd. Modified transfer.hlp
135319 2-Med CHN, ESO, JPN, KOR Added messages E82700, M82700 - 06 and S82700 -04 for the phone_match script
135320 2-Med CHN, ESO, JPN, KOR Added messages M82500 - 13 for the end_login script
135321 2-Med CHN, ESO, JPN, KOR Added messages E10860 and E10861 135322 2-Med ESO, JPN, KOR, CHN Added LOWALTQPRIO to blend.edt and
outbound.edt 135333 2-Med JPN: IVR files need to be translated 135334 2-Med JPN: The verify.hlp and virtual.hlp files need to be translated 135348 2-Med Lines in Use not reported for virtual jobs 135353 1-Low bin_eng.msg:"CORE","E28310","recall_rmp - agent %s not
available" has been "turned off". 135476 2-Med PDS12 SP3: All agent owned recalls go to agent as dead air, some
regular calls 135556 3-High M8190846:WAITLIMIT setting in job file is being ignored 135596 3-High Jobnumbers over 32768 become negative 135608 3-High PDS12 SP3: shadowjob_2 job starting before shadowjob_2 selection
run 135641 3-High PDS12 SP2: All agent owned recalls go to agent as dead air, some
135912 2-Med Change the installation location of scrnbld.ktb from /opt/Avaya/pds/scrnbld to /opt/Avaya/pds/ktbs.
135913 3-High Can not disable password aging on trusted system. 135919 3-High PDS12 SP3: Shared list job agents are sitting idle waitng for records 135930 3-High PDS12 SP3: Some API agents not moved over to the next linking
job in PAB env 135946 3-High stop_mts should insure that the Naming Service is stopped. 136030 3-High Cannot set recalls when using RECALLNUMBER and HHMMT or
HHMM formats. 136075 3-High ITAC: 12.0 CTCC Half Katakana and record_ed 136098 3-High Job-level nuisance rate needs to be provided at greater level of
precision 137597 1-Low JPN: two typos in description of 'Download Infinite Job Record' 137707 3-High PAB won't start on a non-English system 137715 3-High PDS12 SP3 : agents waiting for calls if job used a shared list that's in
a different timezone 137873 3-High PDS12 SP3: enserver didn;t send agent real time stats if agent's state
changes from talk to talk within 6 seconds etc. 137923 3-High PDS12 SP3: events missing from datastore. 138001 2-Med Message E28946 has been changed and needs to be translated. 138097 2-Med Received warning message during install about files being the same 138171 3-High Add delay in system start during reboot to allow reboot to
completely finish 138237 4-Crit Japanese files checked in on top of Korean files 138299 3-High reboot_sys not working for sysadm 139336 2-Med ESO: string truncated in CUI screen - string reads as "Entre nº línea
para seleccionar, Re/Av Pág para ver o Ctrl-X para salir:" 138342 4-Crit ITAC: PDS12 SP3: Agent screen data not available after 600+ calls 138627 3-High PDS12 SP3: Slow joblink or joblink didn't happen at all 138736 3-High PDS12 SP3: Mid Tier stops followed by C.Director 138737 3-High V12.0 SP3 + 499 M10237354 Caller seems to be appending a
record to the calling list. 138738 3-High PDS12 SP3: M10109999 DCC Server down on all systems in POD 139337 3-High agent gets caught in a loop when manually transferred by his
supervisor after job shutdown has been ordered 139410 3-High PDS12 SP3: inbound lines going out of service 139418 4-Crit Java applications should not expect UTF-8 encoded characters from
dialer 139844 3-High Merge patch PDS11_469 onto dev12 branch 139910 3-High M10398016: "Invalid telephone number for callback" error in PDS
Agent 139944 3-High QQ 78505 Operator intercepts coded as AV M:9734466, 139989 2-Med Partial message from STLL interface causes it to crash QQ 81709
Maestro 10187069 140013 3-High Job shutdown leaves operators logged in and assigned to job 140079 3-High Make sure appropriate LANGUAGE fileset gets installed even if
they select all of them 140204 3-High The results message printed by setzones wraps the line. It should be
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
split into multiple lines for easier localization 140206 3-High JPN KOR CHI ESO:The results message printed by setzones wraps
the line. It should be split into multiple lines for easier localization 140209 3-High ITAC: PDS12 SP2: ccsclient : Campaign Editor : cannot use
C.Editor during the day BUT can use C.Monitor 140210 3-High CHI,JPN,KOR,ESO: The order of the text in the message box of the
supervisor is incorrect in Japanese. 140254 3-High Add variable in master.cfg to indicate dialer is a PRIMARY 140378 3-High CHI,JPN,KOR,ESO:Numbers and descriptions overlap in interactive
display for clhash 140463 3-High Numbers and descriptions overlap in interactive display for clhash in
Japanese 140492 3-High CHN, JPN, KOR, ESO - 4.4.1.73, System Telnet CUI: There are
three english descriptions for the selection in the Expert Calling submenu option.
140500 3-High CHN: cannot open Compliance Monitor report under CUI Report Option
140635 3-High JPN: 4.4.1.31 - Step 4 - Ignore TimeZone screen - message at the bottom has corruption.
140645 3-High ALL: 4.4.1.93 - Step 2 - Compliance report -- in English 140661 3-High CHN, KOR - 4.4.2.2 - CUI - Agnent Blending: All Shortcut keys are
missing from the Predictive Blend's menu. 140665 3-High CHN, KOR - 4.4.3.3 - Administrator: CUI all Shortcut keys and
submenu shortcut keys are missing from the Administive Tasks. 140672 3-High CHN, KOR - 4.4.1.47- CUI - Jobmon: All Shortcut keys and
submenu keys are missing from the Manage option from the Supervisor Main menu.
140674 3-High CHN, KOR - 4.4.1.19- CUI - Edit menu: All Shortcut keys and submenu keys are missing from the Screenbuilder option from the Supervisor Main menu.
140678 3-High CHN - 4.4.1.20 - step4 - CUI - "DELETING" " REMAPPING" and "SPACES, DOTS"selections in ScreenBuilder screen display incorrectly, so the options don't work as it designed.
140689 3-High CHN,JPN,KOR,ESO - 4.4.1.19- step4 - CUI - incorrect display in the screenbuilder screen (Serious truncation, impact the usability).
140716 3-High M10432904: Database backup from menus doesn't work as sysadm 140717 2-Med M10398032, all versions, Days count above 999 nulls next field 140723 3-High Translated IVR files were left out of the distribution 140856 3-High JPN: Message P42608 has part of P42607 at the beginning of the the
translation. It needs to be removed. 140863 3-High KOR: 4.4.2.2 Wrong translation for "Stop Agent Blending." 140902 3-High Messages displayed when cancelling a preview record search are
incorrect 140904 3-High All: Messages displayed when cancelling a preview record search
are incorrect 140906 3-High PDS12 SP3: Records still being appended to calling list after
PDS12_541 installed 140908 3-High PDS12 SP3: M10117704 v12.0 Some API agents not moved over
when job linking. 140956 2-Med PDS12 SP3: agent was not released to ACD (inbound) after the
record was cancelled if he was on a managed unit-work-list job
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
141030 2-Med Extract the message strings from the n_report binary out into the message file.
141046 3-High Numbers and descriptions overlap in interactive display for clhash 141126 4-Crit ALL: Messages for executing various iicbmon menu items need to
be untranslated 141259 2-Med "Change Filed" in screen builder's field.hlp file should be "Change
Field" 141267 3-High Menus modified by the install_* programs do not install features
properly on non-English systems 141294 2-Med Create install_ivr and uninstl_ivr shell scripts to properly install the
feature from the command 'menu install' 141312 2-Med Change the NFS mount created for Internet Monitor to be a soft
mount 141383 2-Med CUI - Rewrite the 'Change Field" screen to allow for easy I18N 141400 2-Med clhash no longer displays error messages on the screen 141420 2-Med ITAC: 12.0 sp3, Canada Telus French names with E' show up as ^ 141455 3-High PDS12 SP3: agent was able to AGTAttachJob to a job which is in
shutting down. 141592 1-Low Encountering datamgr error at every system reboot 141605 3-High 12.0 - Agent default type is not O anymore, prevents MBNA
migration without manual changes 141623 3-High M10296241 - Calls dropping whenever an agent is on headset 1,
AUTORELEASE:YES in master.cfg, SP3 QQ 82753 141670 1-Low master.cfg field AORLOG: (with a default of NO) should be added
reset for further operation QQ 81744 141943 4-Crit ESO: The translation for "Expert Calling" has a dash in front which
needs to be removed 141948 2-Med ESO:The drop-down menus for jobmon have broken edges for the
box because of wrap-around issues 141956 2-Med KOR: A string, "NAN", shows in the Nuisance rate. Should be a
number 142249 2-Med PDS_DELAY and MTS_DELAY show up in script files multiple
times 142477 1-Low New AOR log (~/account/aor.ccyymmdd) functionality from
PDS12_496 is not working 142523 4-Crit cep_pway process for PAB doesn't start 142890 2-Med Step 5.2.3.1 in the Product Release Notes for SVCPK 4 (K06) does
not work from the root prompt 143161 2-Med cep_pway stops processing telephony events 143253 4-Crit ITAC: 12.0 sp4, CTC Japan user report file, some japanese
characters show up with garbage at the end.
The following were marked as “Not a Bug” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
64989/16965 1-Low An invalid agent_record_identifier in the notify_agent() does not report an error.
72367 2-Med KOR: The two fields in the left column overlap the two fields in the
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
right column (CUI) 72521 1-Low JPN - 6.4.1.19, overlapping shortcut keys in dropdown lists 72550 1-Low A heading and an option are missing in the Control menu in the
Summary Statistics screen - Case 6.4.1.64 72662 1-Low JPN - 6.4.1.51 screen title seems to be incorrect 73015 1-Low All Tier2 languages - Entire screen in English and some text not
completely visible 73025 3-High Corrupted characters show up in the PDS Brazilian application
(System telnet) 92726 2-Med Selection Reports not available via CUI menus when run through
GUI using a remote calling list 101672 2-Med ESO - Editor - Non localized list in drop down menu 116181 2-Med 6.4.2.5 KOR - Agent Blending - No Alert displayed. 116264 2-Med ESO: 6.4.1.86 - CUI -The Previously Run Job Report is unlocalized 131831 4-Crit Backup and Restore of DB data files fails with device /dev/rmt/0m 131882 1-Low special features not retaining configured parameter when service
pack is installed 131917 3-High rec_update binary is core dumping when performing the Batch
Shortcut keys conflict. 140647 2-Med JPN, CHN: 4.4.2.1 - CUI Agent Blending - menu bar -- Shortcut
keys conflict. 142921 3-High SDN9_478 (included in 12_499) is not functional in PDS 12.0 SP4
K06. 143386 2-Med AutoRelease feature is not functioning properly for operator
The following were marked as “Not Reproducible” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
65462/17531 1-Low Insufficient memory for check_errors causes core dump 65475/17546 3-High job shutdown does not clear inbound queue phone lines 65545/17621 4-Crit verify/run commands not working for shared calling lists. 72833 3-High DCCS appears to stop functioning when starting/running multiple
jobs 73092 3-High No selection reports for selections using another PODs calling list 91744 4-Crit Statspump may have difficulties processing realtime data from dialer 101047 1-Low Parameter discrepancies in master.cfg 116182 2-Med KOR - 6.4.3.3 - Administrator - Steps 2 and 3 are looping. Step 4
(Enter Key Code screen) does not display. 125505 2-Med LogIoStart does not function when master.cfg AGENT_JOBLIST =
YES (IVR Integration)
The following were marked as “Duplicate” by this release:
Defect ID QQ/Soffront
QQ Priority
Duplicate ID
Title
64941/16908 1-Low 72552 Could we please have the soe_log.old.[CCYYMMDD] file instances modified?
105031 4-Crit 105197 [KOR-CUI] ScreenBuilder main screen displays corrupted characters with green blocks which blink.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
115541 4-Crit 115515 Add all language files to the distribution for the language other than ENGLISH
118739 2-Med 116174 JPN: CUI- Administrator 6.4.3.3 - the menu bar has an extra Japanese character
119032 2-Med 119229 M8843586: NIS Password Aging and API receiving an error.
119156 3-High 118851 M8817784 DCCS sometimes crashes when doing a callsel from Campaign Editor
126288 2-Med 128229 SDN12_407_K02 - Using operator, there is a 12-15 second wait after releasing the line when manual hang-up and a subsequent manual or field call
135262 3-High 135946 stop_mts should insure that the Naming Service is stopped.
138340 4-Crit 138342 ITAC: PDS12 SP3: Agent screen data not available after 600+ calls
139418 4-Crit 132504 Java applications should not expect UTF-8 encoded characters from dialer
140119 2-Med 140206 JPN - character corruption in CUI when executing "setzones" command
140510 3-High 140635 CHN- 6.4.1.27 step 6 - unknown display and in the wrong place.
140571 3-High 140645 ESO, JPN: Compliance monitor report in CUI is not localized
The following were marked as “Will Not Fix” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
70788 2-Med Event service processes are being checked during vl.kill even though they are set to NO in master.cfg
72876 1-Low Should we be deleting calling lists after 30 days with clear_all? 91460 3-High Running pds_maintenance at same time across multiple dialers
results in hung dialerstatus processes 91554 3-High Install of SP1 DB k35 after SP1 DB k33 is installed leaves reference
of k33 in log_file and no reference to k35 112091 1-Low ALL-CUI-Jobmon-In the Control menu, the shortcut keys are in
English. We would like to localize these as for other applications. 127604 2-Med IVR agent can't transfer call to inbound live agent 130279 2-Med M9542499 Need to be able to monitor up to 500 VDNs.
3.4. SDN Report The following were incorporated into this release:
SDN Number Description SDN11_343 Fix issue where amount of disk space required was calculated to be a
negative number resulting in insufficient disk space error. SDN11_351 SDN11_347_M7703986 + Calling Hawaii and setting a recall results
in immediate recall from system on east coast SDN11_353 agent owned recalls were placed after guard time at Sears + Calling
Hawaii and setting a recall results in immediate recall from system
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
SDN11_354 Customer: MBNA Problem: the ziptone was not played for certains calls, especially when the calls have been queued.
SDN11_356 Fix issue where incorrect call was being cleaned up because port number was not used in the comparison.
SDN11_369 Process drops swif_mako sporadically SDN11_372 Port SDN9_371 for Mo91JFP2 to M11.2.
(SDN9_371: 2-dimensional listdist report has typo issue on the generated report when double-byte characters of more than 5 bytes are specified for item values for column.)
SDN12_375 The sort option in record selections does nothing. SDN12_377 Agent logout timestamp is always a few seconds after his login
timestamp no matter how long he has worked on the job. Also another problem was detected during the fixing the bug where inactive agent's historical data from enserver was not correct. Only the data on the last job was sent. All the data on the jobs before the last job were missing.
SDN11_382 Agent’s comp code got lost if AGTNoFurtherWork is issued too soon after AGTFinishedItem. The second issue is that in PAB mode, AGTNoFurtherWork is always issued from agent server before AGTIicbOffline command when agent was being released. The correct behavior is that AGTNoFurtherWork should not be issued in this releasing case
SDN9_385 When agent app (or operator binary) dies right after its line & record release, an error message E28426 (Record number returned wrong #, job number #) is written to account file (/usr/vl/account/account.CCYYMMDD), and the record which the agent app had is appended to the calling list. When agent app releases line and record, and then dies abnormally within the time specified at the "delay" command in call_complete label in telephny.spt, this problem occurs.
SDN12_392 Enhances the AOR feature so that an aor call can be reset as aor call again on shadow jobs. Also the fixes on recall time set from SDN11_386 was merged. The sdjcontrol script starts/stops shadowjobs during PDS runtime.
SDN11_395 After SDN11_386 was installed, AOR calls would not be placed if the corresponding call selections only use selective time zones instead of *.
SDN12_401_K01 PDS 12 SP1 AOR: shadowjobs does not support live list downloads SDN12_411 PDS 12 SP2: datamgr crashed SDN12_419 Patch for final L10N changes and consolidate 12.0 SDNs. PDS12_442 Customer believes telezapper device impacting dialer customer
contact capability. SDN12_435 Campaign Director locks up when reports are scheduled
simultaneously on fast workstation PDS12_445 Operator has to wait 60 seconds after typing in an incorrect manual
phone #. PDS12_450 Release patch for diagnostic already sent to the customer. Fix for call
blending problem where the customer has hundreds of VDNs they want to monitor. Had to increase the queue size to allow monitoring more VDNs.
PDS12_452 Jobs have to be aborted due to phone line hanging.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
SDN Number Description PDS12_454 Change callsel to automatically select UWL when the UNITID field
is set. PDS12_460 Fix issue where released agents never get AGTJobTransLink
message when jobs are linking. PDS12_463 This patch fixes the issue where the RECALLNUMBER field which
used to be an optional field was now considered mandatory by the call selection tools. This patch also changes callsel so it automatically selects Unit Work List if the UNITID field is set in the .S file. This resolves the issue of Campaign Editor not being able to select records into Unit Work Lists.
PDS12_464 This patch fixes the problem where remote call selections from CDW did not work because ccs crashed due to the inability to handle longer strings which carries handles in the format of hostname-listname-callselindex.
PDS12_466 Comparison operators (<,>) not working in PCAnalysis PDS12_468 PDS SP3 Problem Report: Sporadic calling list display for call
selections PDS12_469 PDS11.2 SP1: caller crashes when unit work list jobs use the AOR
feature PDS12_470 Jobs not shutting down when set for JOBEND: YES and records
exhausted. PDS11_471 MBNA PDS11.1 SP1: AGENTAPI, AGTNoFurtherWork on
Shutdown Linked job never return PDS12_474 PDS12 SP2: AGTHangupCall after manual call returning E28864
IPC error PDS12_473 Korean characters appearing in Campaign Director applications PDS12_475 KOR: Issues with report binary and jobmon PDS9_478 M9627776, Customer wants to play a message on every Outbound
call with a live voice PDS12_481 Add Ringing to list of call results passed to an agent. PDS12_482 Data pump multi-time zone issue PDS12_483 Change cepaspect to ignore SIGHUP signal during system reboot PDS12_484 PDS12 SP2: AGTJobTransLink message being issued twice to
released agents. PDS12_489 PDS12 SP3: The performance on list sharing across WAN is so low
that it couldn't PDS12_490 PDS12 SP2: The performance on list sharing across WAN is so low
that it couldn't PDS12_493 soe_routed going down due to "No buffer space available" error PDS12_496 PDS12 SP2: Agents sitting idle on his original job after being moved
back from s PDS12_497 PDS12 SP2 AGENTAPI: AGTAvailaforWork wasn't erred out if
ACD-released agents sent immediately after AGTAttachJob following joblink transition.
PDS12_499 Need patch PDS9_478 (and others) ported up to 12.0 PDS12_500 ITAC: 12.0 sp3, Banamex PAB cannot be implemented since agent
extn start with 0 PDS12_504 ITAC: PDS 12: OPMON binary support for ISDN Q.SIG PDS12_505 PDS12 SP2:Jobtranslink message does not get to API in certain
situations
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
SDN Number Description PDS12_510 PDS 12 SP3: database missing data due to the fact that jobs were
started earlier PDS12_513 ITAC: 12.0 sp2, Hansol Only dialer which downloads call list
automatically incr PDS12_514 Change the way manually entered numbers for a recall are verified. PDS9_518 Japan FP2 callselnum rollover fix. PDS12_519 PDS12 SP3: shadowjob_2 job starting before shadowjob_2 selection
run PDS12_521 PDS12 SP2: All agent owned recalls go to agent as dead air, some
regular calls PDS12_522 Job numbers over 32768 become negative PDS12_528 PDS12 SP3: Shared list job agents are sitting idle waitng for records PDS12_529 PDS12 SP3: Some AGENTAPI agents not linked in PAB env. PDS12_530 Merge 11_408 to 12.0 SP3. Minimum wait queue length is too long PDS12_531 ITAC: 12.0 CTCC Half Katakana and record_ed PDS12_532 Lines in Use not reported for virtual jobs PDS12_535 PDS12 SP3 : agents waiting for calls if job used a shared list that's in
a different timezone PDS12_536 PDS12 SP3: enserver didn;t send agent real time stats if agent's state
changes from talk to talk within 6 seconds etc PDS12_537 PDS12 SP3: events missing from datastore. PDS12_538 ITAC: PDS12 SP3: Agent screen data not available after 600+ calls PDS12_541 PDS12 SP3: Slow joblink or joblink didn't happen at all PDS12_542 Correctly install post update configuration and distribute to multi-
dialers PDS12_544 PDS12 SP3: Mid Tier stops followed by C.Director PDS12_546 PDS12 SP3: inbound lines going out of service PDS12_548 PDS12 SP3: Records still being appended to calling list after
PDS12_541 installed PDS12_549 M10398016: "Invalid telephone number for callback" error in PDS
Agent PDS12_550 Fix issue with incorrectly coded SITS PDS12_553 Create message buffer to store messages longer than one TCP packet PDS12_555 PDS12 SP3: agent was not released to ACD (inbound) after the
record was cancelle PDS12_557 PDS12 SP3: agent was able to AGTAttachJob to a job which is in
shutting down. PDS12_559 Replace two shared libraries with newer versions for the G3 switch. PDS12_565 cep_pway stops processing telephony events PDS12_572 ITAC: 12.0 sp4, CTC Japan report file, some garbage characters
appear at end
3.5. RPE/CSR Report The following were incorporated into this release:
RPE Number Description PL1-AQ53H Allow unlocking of agent accounts via PDS administration
4. Release Details
This section describes the significant changes made to binaries and files included in this release.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.1. Libraries Modified The following libraries were modified and used in building the binaries distributed by this release.
4.1.1. libattpriv.sl • Modified to update with latest and greatest. (PDS12_559)
4.1.2. libcallsel • Modified to fix issue where specifying the same phone as the “next call” on a
recall resulted in an infinite loop. (QQ 73417) • Modified to improve error handling. • Modified to add write permission for the group on .cslog files. • Modified to add file locking. • Modified to fix issue where RECALLNUMBER field was considered
mandatory rather than optional. (PDS12_463) • Modified to merge code from PDS12_499. (PDS12_499) • Modified to fix issue where dccserver would crash because file descriptors
were not being closed. (QQ 138738, PDS12_541)
4.1.3. libcpp • Modified to change preample comment format in password file to standard
format. • Modified to update password encryption for Trusted systems. • Modified to change group name from “mosaix” to “pds_system”. (MR 18074) • Modified to change to reading /etc/nsswitch file only once for performance
(MR 18079) • Modified to add NULL terminating bytes after strncpy commands.
(MR 18080) • Modified to change return code from PASSWD_EXPIRED to more
meaningful PASSWD_NOT_MIN. • Modified to fix logic associated with getdomainname(). • Modified to merge code from SDN12_419. (SDN12_419) • Modified to fix issue with passwords expiring on Trusted systems.
(QQ 135913)
4.1.4. libcsta.sl • Modified to update with latest and greatest. (PDS12_559)
4.1.5. libdsi • Modified to change from using error number E10657 to using E10650. • Modified to add functions for the dccserver’s message queue. (MR 16892) • Modified to fix issue where opmon complained about invalid input arguments
to IPC messages. • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where connector symbols in call selections were treated
inconsistently. (MR 17946) • Modified to fix issue where datamgr process was spinning. • Modified to change to using error message E57019 for failure to register with
the dispatcher mailbox. • Modified to fix issue where job can’t process multi-dialer calling list name in
POST_TRANS field. (MR 17934) • Modified to test errno for EAGAIN as well as EACCESS when fcntl fails. • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where agent owned recalls were placed after the guard time. (SDN11_353)
• Modified to change location of the rpt_info file from /tmp to $VOICEDIR/reports. (QQ 66057 / MR 18277)
• Modified to add new Call Event report for equipment number used during a transfer.
• Modified to fix issue where no selection reports were created for selections using a calling list from another dialer. (QQ 73092)
• Modified to add check to ensure count of line pools in LINEASSIGN is less than MAXLINELABELS. (QQ 73309)
• Modified to fix issue where call progression was not working on recall phones. (SDN11_351)
• Modified to fix issue where having no REJECT entries in the locale.cfg file would cause all phone numbers to be rejected. (QQ 104844)
• Modified to fix issue where dccs stops functioning when ‘Run Selection’ is performed using a non-existent strategy and a remote calling list. (QQ 73334)
• Modified to fix issue where jobs have to be aborted because a phone line hung. (PDS12_452)
• Modified to print error messages E10859 and E10861 to the account log. (QQ 128578)
• Modified to merge code from SDN12_419. (SDN12_419) • Modified to fix issue where IVR agents could be transferred to jobs that have
IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to merge code from PDS12_499. (PDS12_499) • Modified to fix issue with not handling half-katakana characters. (QQ 136075,
PDS12_531) • Modified to fix issue where a recall could not be placed to a manually entered
number after the line is released on multiple line pool system. (QQ 135210, PDS12_514)
• Modified to merge code from PDS12_546. (PDS12_546) • Modified to merge code from PDS12_496. (PDS12_496)
4.1.6. libiicb • Modified to change the location of the iicb_alert.<lang> message file from
/opt/avaya/pab to /opt/avaya/pds/language.
4.1.7. libsoe • Modified to increase the size of the SOE mailboxes to allow for monitoring of
more VDNs. (PDS12_450) • Modified to merge code from PDS12_499. (PDS12_499) • Modified to fix issue where partial information from stll interface caused stll to
crash. (QQ 139989, PDS12_553) • Modified to allow monitoring of up to 500 VDNs on a G3. (QQ 131147)
4.1.8. libswif • Modified to add new Call Event report for equipment number used during a
transfer. • Modified to add SWIF_VOICE_DETECTED event while checking for hot
strategy events. • Modified to fix issue where swif_mako crashed when it got an unknown
event. (SDN11_369) • Modified to add C_ANSWERED event for outbound dialing. • Modified to improve performance when handling R2 signaling.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where Telezapper calls were incorrectly coded as operator intercept (code 36) if it isn’t set up to pass Voice and Autovoice. (PDS12_442)
• Modified to merge code from SDN12_419. (SDN12_419) • Modified to merge code from PDS12_499. (PDS12_499) • Modified to add handling of REPLY_MANHANGUP message. • Modified to add ability to pass RINGING to an agent if S_RNG strategy is
turned on. • Modified to add ability to detect operator intercepts when there are no tones
before the message. • Modified to add ability to mark SITS correctly by looking at answer
supervision first. • Modified to fix issue with error in message sent to log file.
4.1.9. libui • Modified to fix issue where alternate phone settings in jobmon could not be
deleted. (MR 17427) • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to move standard key descriptions out of the header file and into the
ktbs/std_cmds.dsc file. (QQ 104650) • Modified to fix issue where double-byte characters were being displayed as
garbage characters on menu options. (QQ 105197) • Modified to fix issue where jobmon would core dump after transfer of agents.
(QQ 116003) • Modified to fix issue with not handling half-katakana characters. (QQ 136075,
PDS12_531) • Modified to fix issue where characters from previous screen were visible on
subsequent screens. (QQ 116174) • Modified to fix issue with dash-caused wrap-around on drop-down boxes.
(QQ 141948)
4.1.10. libutil • Modified to fix issue where compcode counts for agent releases in the
agentcompcode table were incorrect. (MR 17328) • Modified to fix issue with memory leaks in expression processing. • Modified to update password encryption for Trusted systems. • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to fix numerous issues with regular expression processing.
(QQ 71665, 73055, 73136 and 73193) • Modified to fix issue with using the wildcard character in monetary criteria
selection. (QQ 73496) • Modified to fix issue with compcode counts for agent releases in
agetncompcode table not being accurate under heavy load conditions. (QQ 72139)
• Modified to fix issue with enserver dying during job run. (QQ 72182) • Modified to fix issue with floating point comparisons (QQ 90620) • Modified to fix issue with setzones listing explicit 10-digit numbers in the
REJECT list. (QQ 91173) • Modified to fix issues with handling of Multi-Byte Character Sets. • Modified to fix issue where ranges involving the use of “TODAY” for today’s
date did not work. (QQ 92299)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where SOE would not initialize unless lt.english existed. (QQ 115559)
• Modified to change check for double-byte characters to only take place if on a DBCS system. (QQ 116241)
• Modified to fix issue where hashing on a field that is a multiple of 4 bytes and is completely filled would cause a core dump. (QQ 118528)
• Modified to merge code from SDN12_419. (SDN12_419) • Modified to fix issue with not handling half-katakana characters. (QQ 136075,
PDS12_531) • Modified to change function to allow embedded carriage returns in PIF
messages. (QQ 140204) • Modified to add check for LANG_SECONDARY parameter so extended-
ASCII characters get displayed properly. (QQ 141420)
4.1.11. libutil++ • Modified to add C++ version of check filename routine. • Modified to partially fix issue where Call Selection needs to report back to the
client if it fails to start or it successfully started. • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue with inconsistent error messages between job and
selection/strategy for invalid file names. (QQ 72141) • Modified to fix issue with locking of shared files. • Modified to fix issue with not handling half-katakana characters. (QQ 136075,
PDS12_531)
4.2. Libraries Added The following libraries were added and used in building the binaries distributed by this release.
4.2.1. libcallsel This library was added to consolidate the call selection functions.
The following library was added and but not used in building the binaries distributed by this release. It will be used at a later date.
4.2.2. libctc This library was added as a place to store the CTC libraries received from elsewhere for support of the Symposium package.
4.3. Libraries Deleted No libraries were deleted by this release.
4.4. Binaries Modified The following binaries found in /opt/avaya/pab/bin were modified by this release.
4.4.1. cepaspect • Modified to merge code from PDS12_483. (QQ 133336, PDS12_483)
4.4.2. cep_pway • Modified to build with dce library instead of pthread library. (QQ 142523) • Modified to fix issue where binary stops processing telephony events.
(QQ 143161, PDS12_565)
4.4.3. stll • Modified to fix issue where partial information from stll interface caused stll to
crash. (QQ 139989, PDS12_553)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
The following binaries found in /opt/avaya/pds/bin were modified by this release.
4.4.4. adump • Modified to change check for double-byte characters to only take place if on
a DBCS system. (QQ 116241)
4.4.5. agent • Modified to add global logoff flag so socket error can be ignored if agents are
leaving the system. (MR 17800) • Modified to update password encryption for Trusted systems. • Modified to not write socket error to account log if errno is 0. (QQ 72658) • Modified to fix issue where order of arguments was incorrect in
recall_handler(). • Modified to fix issue where completion code counts for agent releases were
not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue where zip tones were not being played for certain calls,
expecially when calls have been queued. (SDN11_354) • Modified to fix issue where agent owned recalls were placed after the guard
time. (SDN11_353) • Modified to change timeout value for connecting to a headset from 30
seconds to 65 seconds. (QQ 72902) • Modified to fix issue where comments in the agent keys file were not ignored.
(QQ 90626) • Modified to fix issue of missing compcode in agent’s staticstics.
(SDN11_382) • Modified to fix issue where RECALLDATE was incorrectly set. (QQ 92772) • Modified to populate information about ACD status after agent logs into the
dispatcher binary. • Modified to fix issue where RECALLDATE was incorrectly set if large
difference between time zones. (SDN12_392) • Modified to fix issue where wrong index was referenced. • Modified to fix issue where recalls failed when phone index was >= 2. • Modified to fix issue where agent was allowed to log off even though AOR
was in the pipe. (SDN 12_392) • Modified to fix issue where live list downloads cause shadow jobs to place
calls on wrong records. (QQ 116352) • Modified to fix issue where agents moved back and forth between job and
shadow job excessively to take all recalls. (QQ 116360) • Modified to fix issue where jobs have to be aborted because a phone line
hung. (PDS12_452) • Modified to fix issue where agent’s type was too restrictive to allow
movement to shadow job to take AOR. (QQ 128244)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where M00000 message for AGTNoFurtherWork sometimes came before M00000 for AGTFinishedItem. (QQ 127192)
• Modified to fix issue where released agents never got AGTJobTransLink message. (PDS12_460)
• Modified to fix issue where IVR agents could be transferred to jobs that have IVR_AGENTS parameter set to NO. (QQ 116811)
• Modified to fix issue where agent owned recall caused a “Failed to get msg” when AGENTOWNERECALL was set to NO. (QQ 132247)
• Modified to fix issue where AGTHangupCall caused IPC error E28864. (QQ 132498, PDS12_474)
• Modified to fix issue where live list downloads caused shadowjobs to place calls on the wrong records. (QQ 116352, SDN12_401_K01)
• Modified to fix issue where some agents would not get linked to next job in PAB environment. (QQ 135930, PDS12_529)
• Modified to fix issue where logoff event would not get sent the binary crashed.
• Modified to merge code from PDS12_549. (QQ 139910, PDS12_549) • Modified to change the use of message O28802 to also print the agent name
and message. (QQ 140210) • Modified to fix issue where some agents not moved over when job linking.
(QQ 140908, PDS12_548) • Modified to fix issue where called record was appended to calling list.
(QQ 140906, PDS12_548) • Modified to fix issue where called record was appended to calling list.
(QQ 138737, PDS12_541) • Modified to fix issue where agent was not released to inbound when record
was cancelled. (QQ 140956, PDS12_555) • Modified to fix issue where agents not moved over when job linking. • Modified to fix issue where agent was able to attach to a job that was
shutting down. (QQ 141455, PDS12_557)
4.4.6. agentcheck • Modified to add sleep to allow reading of error message. (MR 18010)
4.4.7. ao_recall • Modified to fix issue of not being able to read shadowjob.lst file. • Modified to fix issue where ao_recall was unable to assign shadow jobname
to caller’s request when the call selection file was deleted after callsel had been run. (QQ 91376)
• Modified to fix issue where agent was allowed to log off even though AOR was in the pipe. (SDN 12_392)
• Modified to fix issue where agents moved back and forth between job and shadow job excessively to take all recalls. (QQ 116360)
• Modified to fix issue where live list downloads caused shadowjobs to place calls on the wrong records. (QQ 116352, SDN12_401_K01)
• Modified to fix issue where shadowjob was starting before selection for shadowjob was run. (QQ 135608, PDS12_519)
4.4.8. brkfile • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where comparison operators < and > were not working
in PC Analysis extracts. (QQ 131677, PDS12_466)
4.4.9. callconn
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to remove “_alt” from the index name in the “zALTQUE” message to caller.
4.4.10. caller • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to remove unused code for CLCTAORECALLDATA.
(QQ 66046 / MR 18259) • Modified to fix issue where incorrect call was being cleaned up because port
number was not used in the comparison. (SDN11_356) • Modified to fix issue where agent owned recalls were placed after the guard
time. (SDN11_353) • Modified to fix issue where there was no audio when attempting to monitor
an agent. (QQ 72132) • Modified to fix issue array size was smaller than max number of line labels. • Modified to fix issue where completion code counts for agent releases were
not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue where agent and porter were hung in jobmon screen
after a job was shutdown on a fully loaded system. • Modified to fix issue where line peak data was always reported as 0 in
datamgr and Event Service. (QQ 91579) • Modified to fix issue where there was no audio when attempting to monitor
an agent line. (QQ 72132) • Modified to fix issue where ao_recall was unable to assign shadow jobname
to caller’s request when the call selection file was deleted after callsel had been run. (QQ 91376)
• Modified to remove the check for the MESSAGES parameter because of the deletion of the Job Specific Messaging feature. (QQ 64811)
• Modified to fix issue where recalls were being made after the guard time. (QQ 72937)
• Modified to fix issue where A_ONLINE information was appearing in the historical database before the J_START information.
• Modified to fix issue where queued calls caused dialer to temporarily stop dialing. (QQ 72155)
• Modified to fix issue where AOR would not be placed if callsel only selected other than all timezones. (SDN11_395)
• Modified to fix issue where empty records would be added to calling list when a agent app died withing the time specified by the “delay” command in the call_complete label in telephny.spt. (SDN9_385 and QQ 91787)
• Modified to fix issue where invalid operator number was not recognized in the operator_died routine.
• Modified to change meaning of DISABLE_SHADOWJOB to also mean don’t make AOR unless the agent for the AOR is on the same job and unit ID as when the AOR was set.
• Modified to load recalls when loading alternate records. • Modiifed to make alternate recalls have the lowest call priority when
LOWALTQPRIO is true. • Modified to fix issue where agent was allowed to log off even though AOR
was in the pipe. (SDN 12_392) • Modified to fix issue where starting a IVR pool job that was not properly
named caused the ivr_conn binary to die. (QQ 116315) • Modified to fix issue where live list downloads cause shadow jobs to place
calls on wrong records. (QQ 116352)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where agents moved back and forth between job and shadow job excessively to take all recalls. (QQ 116360)
• Modified to fix issue where jobs have to be aborted because a phone line hung. (PDS12_452)
• Modified to add nuisance monitoring feature. • Modified to fix issue where agent’s type was too restrictive to allow
movement to shadow job to take AOR. (QQ 128244) • Modified to fix issue where IVR agents could be transferred to jobs that have
IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to fix issue where calculating remaining recalls did not work well
with Unit Work Lists. (PDS12_463) • Modified to fix issue where sort of UWL selection with IGNORETZ turned on
ignored the units. (QQ 131897, PDS12_470) • Modified to merge code from PDS11_469. (QQ 139844, PDS11_469) • Modified to log out operators on a unit only when JOBEND parameter is set
to YES. • Modified to merge code from PDS12_541. (PDS12_541) • Modified to fix issue with job shutdown leaving operator logged in and
attached to a job. (QQ 140013, PDS12_546) • Modified to fix issue where data was truncated in J_CALLTRANS event. • Modified to fix issue where agent idle times go extremely large. • Modified to fix issue where record was getting appended to calling list. • Modified to merge code from PDS12_496. (QQ 135353, 142477,
PDS12_496)
4.4.11. callsel • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where connector symbols in call selections were treated
inconsistently. (MR 17946) • Modified to partially fix issue where Call Selection needs to report back to the
client if it fails to start or it successfully started. • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue where incorrect exceptions to logon were being
returned. • Modified to add dialerID in the log messages. (QQ 65967) • Modified to fix issue where the strategy files could not be located because of
an invalid directory name being passed to the search routine. (QQ 92427) • Modified to fix issue records could not be sorted. (QQ 91838, SDN12_375,
SDN12_380) • Modified to fix spacing of prompt and response on “Set Ignore Time Zone”
screen. (QQ 105038) • Modified to automatically set Unit Work List if UNITID field is set in the
selection file. (PDS12_454) • Modified to fix issue where RECALLNUMBER field was considered
mandatory rather than optional. (PDS12_463) • Modified to fix issue where Campaign Editor was not able to select records
into Unit Work Lists. (PDS12_463) • Modified to fix issue where no callsel log information was made in the
account file. (QQ 91735) • Modified to fix issue where RECALLNUMBER field was considered
mandatory rather than optional. (PDS12_463)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where shared list job agents are sitting idle waiting for calls. (QQ 135919, PDS12_528)
• Modified to fix issue with corruption after the IGNORETZ message in Japanese. (QQ 140635)
4.4.12. ccs • Modified to partially fix issue where Call Selection needs to report back to the
client if it fails to start or it successfully started. • Modified to add implementation of setPasswd(). • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to add dialerID in the log messages. (QQ 65967 / MR 18140) • Modified to fix issue with deadlocking. (QQ 126587) • Modified to fix issue where users without pds_system privileges could log on
to Campaign Director. (QQ 72681) • Modified to fix issue where changing the password did not function when new
password did not meet password requirements. (QQ 90449) • Modified to fix issue where remote callsels from CDW did not work because
ccs crashed. (PDS12_464)
4.4.13. cepaspect • Modified to fix issue where call stayed in queued state. • Modified to change to TCP socket to poll for available data instead of relying
on signals.
4.4.14. chk_pattern • Modified to fix issue with checking command line arguments.
4.4.15. chkentdt • Modified to fix issue where DAYSCNT greater than 999 nulled out the next
field. (QQ 140717)
4.4.16. clhash • Modified to fix overlap issue in interactive display in Japanese. (QQ 140463) • Modified to add back printing of error messages in non-interactive mode.
4.4.17. config_ed • Modified to fix issue with error message timeouts. (MR 17960) • Modified to change error return values. (MR 16892) • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to add remote inbound calling list capability. (MR 17457) • Modified to fix issue where start_job would fail if a dccserver client had the
file locked. (MR 18319) • Modified to fix issue where starting a IVR pool job that was not properly
named caused the ivr_conn binary to die. (QQ 116315) • Modified to change test for latest .inx file to handle callsel number resetting
back to 1. (QQ 133917, PDS9_518)
4.4.18. conn_mgr • Modified to change timeout value for sending a message from 5 seconds to
10 seconds. • Modified to fix issue where agent logout timestamp is always a few seconds
after login timestamp regardless of how long spent on the job. (SDN12_377) • Modified to merge code from PDS12_538. (QQ 138342, PDS12_538)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue with job shutdown leaving operator logged in and attached to a job. (QQ 140013, PDS12_546)
• Modified to merge code from PDS12_548. (QQ 140906, PDS12_548)
4.4.19. createop • Modified to change the maximum number of account records to 4096. • Modified to fix issue where remnants of old password remained on the line.
(MR 17993) • Modified to merge Trusted password fixes from RPE PL1-AQ53H. • Modified to fix issue where passwords were not added to passwd file when
loading from an old password file and group file. (QQ 72084) • Modified to add reading of MAX_USERS from createop.cfg. (QQ 92197) • Modified to add support for longer list on non-ftp users. (QQ 92355) • Modified to add display of messages about exceeding MAX_USERS count.
(QQ 129967) • Modified to allow adding group “other” as a secondary group for groups
“pds_system” and “pds_extract”. (QQ 132560)
4.4.20. cseldmp • Modified to clean up output. (QQ 91876)
4.4.21. datamgr • Modified to change STALETIME parameter from 20 seconds to 60. • Modified to fix issue with events missing from datastore. (QQ 137923,
PDS12_537)
4.4.22. dccserver • Modified to fix issue where errors were displayed with the wrong file name
and line number. (MR 17624) • Modified to fix issue where the GUI could not start a job after it had been
edited by the CUI. (MR 16865) • Modified to fix check for job linking between virtual and non-virtual jobs. • Modified to fix issue where job control processing continued even though
there was an error. (MR 18070) • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where unallocated memory was being freed.
(MR 18025) • Modified to fix issue where connector symbols in call selections were treated
inconsistently. (MR 17946) • Modified to fix issue where error E00522 was reported after a failure to
connect a headset ID. (MR 17902) • Modified to fix issue where selection file verifies but won’t run. (MR 17889) • Modified to partially fix issue where Call Selection needs to report back to the
client if it fails to start or it successfully started. • Modified to fix issue where extension was missing for the rcl file. • Modified to remove locking from start_job. • Modified to change from using Signal() and Sigvector() functions to using
Sigaction() function. • Modified to fix issues with locking. • Modified to return the descriptions for timezones and recalls. (MR 17314 and
MR 17139) • Modified to fix issue where dot (“.”) was missing from file name for the
<jobname>.res file.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add filter to filter other country timezones if not international. (MR 17314)
• Modified to add checking for job running in verify_job(). (MR 18100 and MR 18101)
• Modified to add locking for start_job(). (MR 18100 and MR 18101) • Modified to change max field count from 100 to 20. • Modified to fix issue where start_job would fail if a dccserver client had the
file locked. (MR 18319) • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to add return of missing field error message for Set ALTERNATE,
RECALL and PROGRESS tokens. (QQ 71230) • Modified to fix issue with inconsistent error messages between job and
selection/strategy for invalid file names. (QQ 72141) • Modified to fix issue with insufficient error handling for agent functionality.
(QQ 71941 / MR 16965) • Modified to add support for error reporting when communication with
listserver fails. • Modified to fix issue where NO button on Job Link dialog window was not
functioning. (QQ 72808) • Modified to fix issue where error message number was duplicated. • Modified to remove getting of MAXOPS variable in condition for a for loop to
improve performance. • Modified to all RECALL, ALTERNATE and PROGRESS to all be deleted. • Modified to fix issue where double-byte language data was being corrupted.
(QQ 115539) • Modified to merge code from PDS12_544. (QQ 138736, PDS12_544)
4.4.23. dispatcher • Modified to add logging of an error to the account file if unable to read
acd_license.cfg. (MR 17914)
4.4.24. dswit • Modified to upgrade to latest revision (3.05) from the Switch Group. • Modified to upgrade to latest revision (3.06) from the Switch Group.
(QQ 115612)
4.4.25. enserver • Modified to fix issue where completion code counts for agent releases in
agentcompcode table were incorrect. (MR 17328) • Modified to send agent stats only when the agent has a state change.
(MR 17965 and MR 18142) • Modified to fix issue where agent status was not correct when off job or off
line. (MR 17862) • Modified to add new Call Event report for equipment number used during a
transfer. • Modified to fix issue where job starts after job stats have been processed. • Modified to fix issue where stats are not properly delivered when a subset of
stat types is requested. (QQ 72323) • Modified to fix issue where process dies when transitioning in a linked job.
(QQ 72182) • Modified to fix issue with compcode counts for agent releases in
agentcompcode table not being accurate under heavy load conditions. (QQ 72139)
• Modified to fix issue with enserver dying during job run. (QQ 72182)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue with incorrect agent idle and update times. (QQ 90550) • Modified to fix issue where agent logout timestamp is always a few seconds
after login timestamp regardless of how long spent on the job. (SDN12_377) • Modified to skip API agents that had just logged in but whose name was not
yet available on statistics. • Modified to fix issue where ACD agent were not appropriately identified. • Modified to change the number of elements in the J_STARTED event to
include only jobnumber and jobtype. • Modified to fix issue where idle times continued to accumulate after agent left
the job. (QQ 104757) • Modified to fix issue where a comma withing a puddle in LINEASSIGN
parameter caused problems. • Modified to fix issue with enserver periodically crashing. (QQ 131094,
PDS12_465 – not released) • Modified to fix issue where most of the jobstat data was 0. • Modified to fix issue where enserver didn’t send agent real time stats if
agent’s state changed from talk to update withing 6 seconds. (QQ 137873, PDS12_546)
4.4.26. evmon • Modified to add ability to report IP address for ftp logins/logout and failed ftp
logins. • Modified to fix issues with memory leaks and wrong timestamps.
4.4.27. fdictdump • Modified to change check for double-byte characters to only take place if on
a DBCS system. (QQ 116241)
4.4.28. formlet • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.4.29. get_field • Modified to fix issue where –f, –l and –n parameters were not allowed
together. (MR 18058) • Modified to remove test code inadvertantly left in.
4.4.30. hdsc • Modified to change size of max debug output. • Modified to set signal handling to “default” instead of “ignore”. • Modified to fix issue where process was not running after a system reboot.
(QQ 71361) • Modified to fix issue where job numbers greater than 32678 were negative.
(QQ 135596, PDS12_522) • Modified to fix issue where specifying a wrong date did not cause an error.
(QQ 133091, PDS12_482)
4.4.31. hsh_dump • Modified to fix issue where processing with –I option fails to find record and
ultimately core dumps. (QQ 72889)
4.4.32. internetmon • Modified to use INTERNETMONITOR and IMONREFRESH instead of
CAMPAIGNSURFER and CAMPSURFREFRESH. (QQ 65912 / MR 18066) • Modified to add use of INTERNETMONDIR for the location of the mount
point. (QQ 65912 / MR 18066)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.4.33. ivr_config • Modified to fix issue where description was not changed with –e option if IP
address was not also changed. (QQ 66020)
4.4.34. ivr_conn • Modified to fix issue where frequent disconnects/connects cause binary to
die. (QQ 115619) • Modified to fix issue with typo in format of response message.
4.4.35. job_strter • Modified to use message queue to return status on job starting to dccserver.
(MR 16892) • Modified to fix issue where start_job would fail if a dccserver client had the
file locked. (MR 18319) • Modified to add a check to verify the job exists when starting a job.
(QQ 73107) • Modified to fix typo in sending JOB_START message to dccserver.
4.4.36. jobctrl • Modified to fix issue with agent name ‘n’ appearing in database.
4.4.37. jobmon • Modified to fix issue where display of new inbound parameters always said
new parameter was 0. (QQ 65841 / MR 17974) • Modified to change printing of ‘No Operator to Monitor’ message from
printing hard-coded string to printing message E29056. (QQ 111989) • Modified to fix issue where garbage was displayed for jobname when
transferring agents to new job. (QQ 116004) • Modified to fix issue where jobmon would occasionally lock up. • Modified to fix issue where IVR agents could be transferred to jobs that have
IVR_AGENTS parameter set to NO. (QQ 116811) • Modified to fix issue where blank lines were listed in the selection box for Call
Results. (QQ 132628) • Modified to fix issue with agent name ‘n’ appearing in database.
4.4.38. latemrk • Modified to remove notification of list download finishing being sent to
ao_recall since it is not used.
4.4.39. listdist • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue with handling of double-byte characters more than 5
characters long in two-dimensional report. (SDN11_372)
4.4.40. listserver • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to add return of remote call selection report. (QQ 73092) • Modified to fix issue with not being able to run a record selection that uses a
calling list on another dialer in the pod. (QQ 102588) • Modified to fix issue with file descriptor being left open when detaching. • Modified to fix issue with inbound lines going out of service. (QQ 139410,
PDS12_546)
4.4.41. logger • Modified to fix conflict with DEBUG.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.4.42. lstacct • Modified to add ID string for the what command.
4.4.43. mem_dump • Modified to display new items added to op_master and job_master
structures. (QQ 116811)
4.4.44. menu • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where binary would core dump when a large .prn file
was found in the pcanal directory. (QQ 71621) • Modified to fix issue where quotes were required around multi-word
responses to prompts. (QQ 73049) • Modified to fix issue where arguments in .cmd file were not added to
command for non-display_lists commands. (QQ 73049) • Modified to fix issue where commands using the display lists feature were
getting an early termination error from EXEC. (QQ 131231) • Modified to fix issue where the display lists feature was displaying garbage to
the screen the second time used. (QQ 131779, PDS12_468)
4.4.45. msetup • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where comparison operators < and > were not working
in PC Analysis extracts. (QQ 131677, PDS12_466)
4.4.46. msg_mapper • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to fix issue where msg_mapper would only run if setting in the lists
directory. (QQ 92301)
4.4.47. n_report • Modified to extract messages into message file. (QQ 140645, 141030) • Modified to fix issue where ‘nan%’ showed on report instead of ‘0%’.
(QQ 141956)
4.4.48. nuisance • Modified to fix issue where precision of calculated nuisance rate was not
enough. (QQ 136098) • Modified to merge code from PDS12_541. (PDS12_541)
4.4.49. operator • Modified to fix issue where agent owned recalls were placed after the guard
time. (SDN11_353) • Modified to fix issue where recall date was not incremented when there was
a large difference in time between the system and customer. (SDN11_351) • Modified to fix issue where completion code counts for agent releases were
not accurate under heavy load conditions. (QQ 72139) • Modified to fix issue with recall screen layout. (QQ 91148) • Modified to change timeout value for sending a message from 5 seconds to
10 seconds. • Modified to remove getting of MAXOPS variable in condition for a for loop to
improve performance. • Modified to fix issue where RECALLDATE was incorrectly set. (QQ 92772)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to populate information about ACD status after agent logs into the dispatcher binary.
• Modified to fix issue where RECALLDATE was incorrectly set if large difference between time zones. (SDN12_392)
• Modified to fix issue where wrong index was referenced. • Modified to fix issue where recalls failed when phone index was >= 2. • Modified to fix issue where agent was allowed to log off even though AOR
was in the pipe. (SDN 12_392) • Modified to fix issue where operator had to wait 60 seconds after typing in an
incorrect phone number on a manual call before entering the correct number. (PDS12_445)
• Modified to fix issue where live list downloads cause shadow jobs to place calls on wrong records. (QQ 116352)
• Modified to fix issue where agents moved back and forth between job and shadow job excessively to take all recalls. (QQ 116360)
• Modified to fix issue where jobs have to be aborted because a phone line hung. (PDS12_452)
• Modified to fix issue where IVR agents could be transferred to jobs that have IVR_AGENTS parameter set to NO. (QQ 116811)
• Modified to fix issue where agent owned recall caused a “Failed to get msg” when AGENTOWNERECALL was set to NO. (QQ 132247)
• Modified to fix issue where live list downloads caused shadowjobs to place calls on the wrong records. (QQ 116352, SDN12_401_K01)
• Modified to fix issue where logoff event would not get sent the binary crashed.
• Modified to fix issue where called record was appended to calling list. (QQ 138737, PDS12_541)
• Modified to fix issue with job shutdown leaving operator logged in and attached to a job. (QQ 140013, PDS12_546)
• Modified to fix issue where incorrect message was displayed when cancelling a preview record search. (QQ 140902)
• Modified to merge code from PDS12_496. (QQ 136030, PDS12_496)
4.4.50. opmon • Modified to fix issue where telephones at workstations were getting locked up
because SWIF events for the dbk_start_call state were arriving when still in the dbk_idle state.
• Modified to remove getting of MAXOPS variable in condition for a for loop to improve performance.
4.4.51. pds_view • Modified to fix issue where half-katakana characters were not supported.
(QQ 136075, PDS12_531)
4.4.52. porter • Modified to add new Call Event report for equipment number used during a
transfer. • Modified to fix issue with C_INITIATED event. • Modified to change timeout value for sending a message from 5 seconds to
10 seconds. • Modified to fix issue where report was displaying incorrect value for operator
HID in event report. • Modified to report unknown results with the C_ANSWER event. • Modified to fix issue where jobs have to be aborted because a phone line
hung. (PDS12_452)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add nuisance monitoring feature. • Modified to change the ‘let’ command in the telephony scripting to have the
ability to set any field in the calling list. (QQ 130501) • Modified to fix issue where managed job cannot shut down because of line
involved in a NVDT. (QQ 126430) • Modified to fix issue where shadowjob was starting before selection for
shadowjob was run. (QQ 135608, PDS12_519) • Modified to fix issue where agent owned recalls go to agent as dead air.
(QQ 135476, PDS12_519) • Modified to add ability to detect operator intercepts when there are no tones
before the message. • Modified to remove disconnect headset command for NOANSWER calls
since headset is not connected. • Modified to change minimum wait queue length from 5 seconds to 1.
(QQ 135556)PDS12_530) • Modified to merge code from PDS12_496. (PDS12_496)
4.4.53. print_pif • Modified to change check for double-byte characters to only take place if on
a DBCS system. (QQ 116241)
4.4.54. readtape • Modified to fix issue where skipping all but the last record caused and
incorrect calculation of the amount of space needed. (SDN11_343) • Modified to remove notification of list download finishing being sent to
ao_recall since it is not used. • Modified to fix issue where blank switchyear would result in dates defaulting
to 19xx. (QQ 71971)
4.4.55. recall_rmp • Modified to fix issue where agent owned recalls were placed after the guard
time. (SDN11_353) • Modified to fix issue where customer name and original jobname were left off
of RMP_RECALL message. • Modified to change to not logging message E28310 to account file when an
AOR is about to be placed and the agent is not available. • Modified to reset agent’s shared memory flag to empty in several places. • Modified to fix issue where agent was allowed to log off even though AOR
was in the pipe. (SDN 12_392) • Modified to fix issue where agents moved back and forth between job and
shadow job excessively to take all recalls. (QQ 116360) • Modified to fix issue where agent’s type was too restrictive to allow
movement to shadow job to take AOR. (QQ 128244) • Modified to fix issue where agent did not get any more calls after handling
AOR on shadowjob.
4.4.56. record_ed • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403)
4.4.57. report • Modified to fix issue where pattern-matching facility was missing features.
(MR 17403) • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue where screen was cleared even when not running in interactive mode.
• Modified to fix issue where garbage was displayed in the progress message when running the reports. (QQ 130897, PDS12_475)
• Modified to fix issue where ascending sort and extremely large list would cause a core dump. (QQ 135734)
• Modified to fix issue where half-katakana characters were not supported. (QQ 136075, PDS12_531)
• Modified to fix issues with processing of double-byte characters. (QQ 143253, PDS12_572)
4.4.58. rpt_view • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.4.59. scrnbld • Modified to fix issue where common fields were deleted instead of undefined
fields when changing dictionaries. (MR 18090) • Modified to fix issue where remapping feature was not working properly.
(MR 18091) • Modified to fix issue of title being printed twice in help box. • Modified to split source file into files of a more manageable size. • Modified to fix issue where the first character of a non-hilighted menu item
was corrupt. (QQ 116408) • Modified to fix issue where exiting the binary on a Korean machine caused
any input from / output to the command line to stay on the same line. (QQ 116209)
• Modified to fix issue where half-katakana characters were not supported. (QQ 136075, PDS12_531)
• Modified to fix issue with truncation in field accessibility selection screen. (QQ 140689)
4.4.60. setzones • Modified to improve performance of std_out_msg calls. • Modified to remove the resetting of locale to do REJECT processing.
(QQ 116148) • Modified to split summary message after running into 5 lines. (QQ 140204)
4.4.61. shmon • Modified to remove getting of MAXOPS variable in condition for a for loop to
improve performance. • Modified to display new items added to op_master and job_master
structures. (QQ 116811)
4.4.62. signalit • Modified to fix issue with not being able to do a database backup as sysadm.
(QQ 140716)
4.4.63. statsPumpCtrl • Modified to fix typo in startup message.
4.4.64. swif_mako • Modified to change interval on HANGUP timeout from 2 to 30 seconds to
allow ISDN lines to return RELEASE code from the switch.
4.4.65. swit • Modified to upgrade to latest revision (3.05) from the Switch Group.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to change permissions to 1777. (QQ 130172)
4.9. Directories Added The following directories found under /opt/avaya/pds were added by this release.
4.9.1. imon • This directory was added as the default mount point for Internet Monitor.
(QQ 65912 / MR 18066)
4.9.2. archive/rmt_callsel • This directory was added to store the results of remote call selections.
4.10. Directories Deleted No directories were deleted by this release.
4.11. Directories Moved or Renamed The following directories were moved or renamed by this release.
4.11.1. /tmp/reports /opt/avaya/pds/reports • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.11.2. /opt/avaya/pds/xfer/pcanal /opt/avaya/pds/public/pcanal • This directory was moved to fix issue where anonymous ftp did not have
access to PC Analysis files. (QQ 130172)
4.12. Files Modified The following files were modified by this release.
4.12.1. /etc/group • Modified to add moproget and moproput logins into group other. (MR 18085) • Modified to add system login into group pds_extract. (MR 112323) • Modified to add the analysis login as a member of the pds_system group.
(QQ 130172) • Modified to add sysadm to group dba and group oinstall. (QQ 140716)
4.12.2. /etc/passwd • Modified to change shell for moproput and moproget to /usr/bin/false. • Modified to change shell for moproput and moproget back to /usr/bin/ksh.
The following files under /opt/avaya/pds were modified by this release to incorporate translation changes in one or more of the languages as made by the localization team in Denver.
The following files found under /opt/avaya/pds were modified by this release.
4.12.11. class/HDCC.jar • Modified to add purging of old jobs from in-memory tables. • Modified to add handling of failed SQL commits. • Modified to lengthen query frequency to improve performance. • Modified to add handling of interactive mode. (MR 18318) • Modified to add Transfer as a recognized call type. (QQ 73166) • Modified to fix issue where compcode counts didn’t match those in jobmon.
(QQ 90410) • Modified to fix issue where two dialer threads were allocated to the same
dialer. (QQ 128241) • Modified to fix issue where an SQL statement was incorrect in the Agent
Session table insertion code. (QQ 129897) • Modified to fix issue where J_EVENT events occasionally missing from
datastore file on dialer. (QQ 130653) • Modified to fix issue where job numbers greater than 32678 were negative.
(QQ 135596, PDS12_522) • Modified to fix issue where datapump did not handle multiple dialer systems
with dialers in different time zones. (QQ 133091, PDS12_482) • Modified to add file for new dbpopulate utility provided to Support.
4.12.12. class/Library.jar class/SPMP.jar
• Modified to move Utilities.java from SPMP to Library. (QQ 139418)
4.12.13. class/SPMP.jar • Modified to add support for unit testing. • Modified to add enserver-related changes. • Modified to recompile source after change to EventTypes.idl. • Modified to undo changes made for QQ 66022. (QQ 72961) • Modified to fix issue with not filtering out admin from list of users. (QQ 90629) • Modified to fix issue where agents with short names (less than 5 characters)
were not being inserted into the database. (QQ 90630) • Modified to fix issue where lines in use were not reported for virtual jobs.
(QQ 135348, PDS12_532)
4.12.14. config/*.edt • Modified to remove the MESSAGES paramater for the Job Specific
Messaging feature. (QQ 64811) • Modified to improve translations for Korean. (QQ 133479) • Modified to remove the MESSAGES entry.
4.12.15. config/*.wt_tape
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add shortcut abbreviations for Korean and Chinese. (QQ 140661, 140665 and 140672)
4.12.24. config/iicb_mon.mnu • Modified to translate this file into the other eight languages. • Modified to add shortcut abbreviations for Japanese. (QQ 140661) • Modified to correct translation of “Stop Agent Blending” in Korean.
(QQ 140863)
4.12.25. config/ivr_config.hk • Modified to translate file for Japanese. (QQ 135333)
4.12.26. config/ivr_config.ky • Modified to translate file for Japanese. (QQ 135333)
4.12.27. config/jobmon.ctb • Modified to fix issue where descriptions for CTRL_V and CTRL_W were the
same. (QQ 111684)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.12.28. config/jobmon.mnu • Modified to improve translations for Korean. (QQ 133479) • Modified to fix issue where selectable item showed as header on drop-down
box. (QQ 141943)
4.12.29. config/outbound.edt • Modified to add LOWALTQPRIO parameter. (QQ 115540) • Modified to translate new additions/changes. (QQ 135322)
4.12.30. config/passwd.pds • Modified to change the shell for moproget and moproput to /bin/false.
(QQ 73138) • Modified to change shell for moproput and moproget back to /usr/bin/ksh.
(QQ 112323)
4.12.31. config/services.pds • Modified to add nuimon entry.
4.12.32. config/sysverify.cfg • Modified to add INFO files from the service pack. • Modified to remove the SURF product INFO file. (QQ 65912 / MR 18066) • Modified to add PDS_SVCPK and PDSDB_SVCPK entries. (QQ 104487) • Modified to add check for pcanal files in the “Stray cats and dogs” section.
(QQ 112323) • Modified to change permissions and group on pcanal directory/files in the
“Stray cats and dogs” section. (QQ 112323) • Modified to update permissions on the inbnd1 files from 644 to 664. • Modified to add removed files to the “Stray cats and dogs” section.
(QQ 128248) • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172) • Modified to add deleted file display_lists to Stray Cats and Dogs section.
(QQ 73049) • Modified to add check of files pointed to by the pcanal link to Stray Cats and
Dogs section. (QQ 131020)
4.12.33. etc/language.cfg • Modified to change BINARYMSG and SHELLMSG for Portuguese from
Brazil from *_por_bra.msg to *_por_brz.msg.
4.12.34. etc/master.cfg • Modified to fix conversion of Campaign Surfer variables to Internet Monitor
variables. (QQ 101003) • Modified to add parameter for Visual Call Progress Analysis for manual calls. • Modified to change the IGNORE_LOCALE_CTYPE parameter to NO for
Japanese. • Modified to change the BINARYMSG and SHELLMSG parameters for
Portuguese for Brazil to use the correct file names. (QQ 116223) • Modified to add the NUISANCE:NO parameter. (QQ 133535) • Modified to remove parameters ERROR_LIMIT and IJ_MERGE_CODE.
(QQ 90492) • Modified to add variable PRIMARY. (QQ 140254) • Modified to add variable LANG_SECONDARY. (QQ 141420) • Modified to add variable ANSWER_SUP. (QQ 139944) • Modified to add variable AORLOG. (QQ 141670, PDS12_496)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.12.35. etc/parameters.cfg • Modified to remove variable CLCTAORECALLDATA.
(QQ 66046 / MR 18259) • Modified to add variable ISDN_LOG. (QQ 65569 / MR 17657) • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to remove the BASEPRI parameter since it is no longer used.
(QQ 73133) • Modified to add parameter for Visual Call Progress Analysis for manual calls. • Modified to remove parameters ERROR_LIMIT and IJ_MERGE_CODE.
(QQ 90492) • Modified to add variable PRIMARY. (QQ 140254) • Modified to add variable LANG_SECONDARY. (QQ 141420) • Modified to add variable ANSWER_SUP. (QQ 139944) • Modified to add variable AORLOG. (QQ 141670, PDS12_496)
4.12.36. etc/pathnames.cfg • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277) • Modified to add back the VL_ETC parameter for Producer.
(QQ 73139) • Modified to remove the OPTICAL parameter. (QQ 91895) • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.37. help/backupdb.hlp • Modified to describe stopping and starting the Mid-Tier processes before and
after performing the database backup.
4.12.38. help/backupm.hlp • Modified to add entry for backing up and restoring the database. (QQ 92671)
4.12.39. help/control.hlp • Modified to fix grammar errors. (MR 18033) • Modified to remove menu item for testing new calling list using the
create_clist script. (QQ 65686 / MR 17790)
4.12.40. help/featureadd.hlp help/featurerm.hlp
• Modified to remove the Job Specific Messaging feature. (QQ 64811) • Modified to move the Multiple Lists feature to just after the Inbound feature.
4.12.41. help/install.hlp • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066)
4.12.42. help/jobsel.hlp • Modified to change wording for clarity. (MR 18123)
4.12.43. help/nreportcmd.hlp • Modified to translate new additions/changes. (QQ 135317)
4.12.44. help/product.hlp • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.12.45. help/rpt.hlp • Modified to translate new additions/changes. (QQ 135317)
4.12.46. help/sysmon.hlp • Modified to add missing descriptions. • Modified to finish help description for “Monitor system security events” item.
4.12.47. help/transfer.hlp • Modified to add menu item for testing new calling list using the create_clist
script. (QQ 65686 / MR 17790) • Modified to translate new additions/changes. (QQ 135318) • Modified to fix typos in description of Download Infinite Job Record for
Japanese. (QQ 137597)
4.12.48. ivr/dialer.ds • Modified to fix issue where there was excessive delay between ‘hello’ and
playing of first message from script. (QQ 92474)
4.12.49. ivr/ivr_config.tpl • Modified to translate file for Japanese. (QQ 135333)
• Modified to standardize descriptions. (QQ 104650)
4.12.51. ktbs/jobmon.ktb • Modified to change descriptions for NPAGE and PPAGE for
Portuguese_Brazil.
4.12.52. ktbs/scrnbld.ktb • Modified to add in missing waittime field. (QQ 135912)
4.12.53. ktbs/vt220.ktb • Modified to change descriptions for ARROW_RIGHT for Portuguese_Brazil.
4.12.54. language/bin_*.msg • Modified to update translated files with changes from English release of
Service Pack 1. • Modified to fix issue with duplicate messages for number E62058. • Modified to fix typo in message E37025. • Modified to add message E62062 to other languages. • Modified to add message E56049 about IVR reset in progress. (QQ 115619) • Modified to add message E28464 about IVR pool jobs not being properly
named. (QQ 116315) • Modified to change format in R25614 for cseldmp from %d to %2.2f.
(QQ 91876) • Modified to add E10860 and E10861, which were missing. (QQ 128578) • Modified to add messages E10013 - E10019. • Modified to add new messages E39202, I39203 and P39209 for the menu
binary. (QQ 130947) • Modified to add new messages E37037 – 39 and modify M37001 for the
createop binary. (QQ 130947) • Modified to merge code from PDS12_499. (PDS12_499)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to update translated files with changes from English. (QQ 135312, 135314, 135315, 135316, 135317, 135319, 135320, 135321, 138001)
• Modified to change file name mentioned in –w option. (QQ 72295) • Modified to add strings from n_report binary. (QQ 141030) • Modified to split message the summary message for setzones, S42800, into
5 messages. (QQ 140204) • Modified to fix overlap issue with interactive mode of clhash. (QQ 141046) • Modified to change O28802 to include agent name and message.
(QQ 140210) • Modified to make messages for scrnbld easier to internationalize.
(QQ 140689) • Modified to remove the translations of TITLE, COLUMN and FIELD
messages. (QQ 141126) • Modified to add back original versions of messages I28829 and I28830 from
Japanese. (QQ 140902 and 140904) • Modified to clean up display of messages in clhash. (QQ 140378) • Modified to split results message for setzones into multilple lines.
(QQ 140206) • Modified to add the messages for the nuisance reports. (QQ 140645) • Modified to translate three expert calling descriptions. (QQ 140492) • Modified to add messages for the phone_match script. (QQ 135319) • Modified to add messages for the end_login script. (QQ 135320) • Modified to remove extra parameters from message S56011.
4.12.55. language/sh_*.msg • Modified to update translated files with changes from English release of
Service Pack 1. • Modified to fix error in message M81500 in the other eight languages.
(QQ 71623) • Modified to remove message M82010 for the Optical Disk. (QQ 91895) • Modified to add M81416 and M81417 for backing up database (QQ 92671) • Modified to change usage message for archive_mgr from E81400 to U81400. • Modified to remove M82010 and then change M82050 to M82010.
(QQ 91895) • Modified to update other languages with changes made in English. • Modified to fix usage statement for db_mgr to put back “backup|recover”. • Modified to add messages E82700, M82700 – M82706 and S82700 –
S82704 from phone_match shell script. (QQ 105172) • Modified to add messages M82500 – M82513 from end_login shell script.
(QQ 116178) • Modified to update translated files with changes from English. (QQ 135319,
135320)
4.12.56. language/bin_chi_sim.msg • Modified to translate new additions/changes. (QQ 125790) • Modified to fix incorrect display of “DELETING” “REMAPPING”and
“SPACES, DOTS"selections in scrnbld. (QQ 140678)
4.12.57. language/bin_eng.msg • Modified to add messages to the E106 series to match cfged.h enums.
(MR 16892) • Modified to fix error in E28402. (MR 18063) • Modified to add messages for enhancements to Event Server. (MR 17328) • Modified to add E62049 – 52 for file locking in dccserver. (MR 16865)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add ‘for call’ phrase to messages E28620 and E37250. • Modified to add E37025 for createop. (MR 18075) • Modified to change messages for pattern matching E16600 – 11. • Modified to add missing trailing quote on messages U59530 and U59532. • Modified to remove duplicates S28823, E29003 – 5 and P52400 – 2. • Modified to remove unused messages E29038 – 9. • Modified to change messages S28412 – 3 and E37254. • Modified to add S53799. • Modified to add E57044 for inability to read the acd_license.cfg file.
(MR 17914) • Modified to add messages E62057 and E62058 for DCCS. • Modified to add messages E62056 and E62042 for DCCS. (MR 18100 and
MR 18101) • Modified to change message E62041. • Modified to change messages E62042 and E62044. (MR 17689) • Modified to change SURF to IMON for messages E53650 – 5 and messages
S65601 – 53. (QQ 65912 / MR 18066) • Modified to change INTERNETMONITOR to INTERNETMONDIR for
messages E53650 – 5 and messages S65601 – 53. (QQ 65912 / MR 18066) • Modified to add E00554. (QQ 65958 / MR 18127) • Modified to change E10822, E10860 and E62058. (QQ 65958 / MR 18127) • Modified to remove E10861. (QQ 65958 / MR 18127) • Modified to add E62058, E62059 and E62060 for dccserver. (QQ 71941 and
QQ 72141) • Modified to add E25031 and E25032 for callsel. • Modified to add E16612 for regular expression processing. • Modified to add E29056 for jobmon. • Modified to change E61008 for eventserver. (QQ 73309) • Modified to change E32000 – E32007 and S32002 and add E32008 for
readtape. • Modified to delete E32200, E32201 and S32201 for writetape. • Modified to change U43205 for update_upl. • Modified to fix issue where error message number E62058 was duplicated. • Modified to add message E62062. (QQ 73417) • Modified to eliminate abbreviation in messages E55600 and E55601.
4.12.58. language/bin_jpn.msg • Modified to swap the translated strings for S28826 and S28827.
(QQ 135155)
4.12.59. language/bin_kor.msg • Modified to improve translations for Korean. (QQ 133479) • Modified to split results message for setzones into multilple lines.
(QQ 140206)
4.12.60. language/bin_spa_int.msg • Modified to fix issue with truncated strings. (QQ 139336) • Modified to fix issue with truncated HH.MM in heading. (QQ 116262)
4.12.61. language/cbadmin.alert • Modified to fix spelling error in message 461.
4.12.62. language/gw.alert • Modified to fix the spelling error in message 350.
4.12.63. language/sh_eng.msg
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to change the wording of M86850. (MR 17522) • Modified to change the usage message for archive_mgr. • Modified to remove messages M85200, M85210 and M85220. • Modified to fix issue with improper grammar in M81500. (QQ 71623)
• Modified to change permissions on files from 644 to 664. (MR 18046)
4.12.65. man/man1.Z/createop.1 • Modified to fix issues with formatting. • Modified to fix issue with incorrect Syntax statement. • Modified to clean up file.
4.12.66. man/man1.Z/ao_recall.1 • Modified to remove unused code for CLCTAORECALLDATA.
(QQ 66046 / MR 18259)
4.12.67. man/man1.Z/jobhist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.68. man/man1.Z/listdist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.69. man/man1.Z/op_hist.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.70. man/man1.Z/report.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.71. man/man1.Z/rpt_view.1 • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.72. man/man2.Z/archive_mgr.2 • Modified to fix issue with incorrect Usage statement. • Modified to add descriptions of arguments and NIS+ feature.
4.12.73. man/man2.Z/clear_all.2 • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.74. man/man2.Z/start_pds.2 • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066)
4.12.75. man/man2.Z/stop_pds.2 • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066)
4.12.76. man/man2.Z/validate_list.2
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to remove the Job Specific Messaging feature. (QQ 64811) • Modified to move the Multiple Lists feature to just after the Inbound feature.
4.12.84. menus/inbnd.cmd • Modified to change the display_lists field to YES. (QQ 91811) • Modified to make translation changes for Korean. (QQ 118534)
4.12.85. menus/jobhistrpt.cmd • Modified to fix issue where the list of sort field options contained commas
and the descriptions were too long in several languages.
4.12.86. menus/jobsel.cmd • Modified to fix issue where callsel reports for Spanish were not being
generated when a callsel was run from the menus. (QQ 104935)
4.12.87. menus/nreport.cmd • Modified to translate new additions/changes. (QQ 135317) • Modified to untranslate ITEMDIR. (QQ 140500)
4.12.88. menus/pcanal.cmd • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.89. menus/product.menu • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to add install and uninstall of the IVR Integration feature.
(QQ 141294)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
4.12.90. menus/report.menu • Modified to translate new additions/changes. (QQ 135317)
4.12.91. menus/transfer.cmd • Modified to add menu item for testing new calling list using the create_clist
script. (QQ 65686 / MR 17790) • Modified to change the “NO:NO:NO” to just “::”. • Modified to translate new additions/changes. (QQ 135318) • Modified to make translation changes for Korean. (QQ 118534)
• Modified to fix issue where the start of the system occurred too quickly after a reboot. (QQ 138171)
4.12.93. newconfig/rootsbin/mts_script • Modified to fix issue where MidTier server incorrectly reported failure on
startup. (MR 17888) • Modified to fix issue where the start of the system occurred too quickly after a
reboot. (QQ 138171)
4.12.94. newconfig/rootsbin/pds_script • Modified to fix issue where the start of the system occurred too quickly after a
reboot. (QQ 138171)
4.12.95. scrnbld/field.hlp • Modified to fix typo (changed filed to field). (QQ 141259)
4.12.96. scrnbld/scr_ed.mnu • Modified to add shortcut abbreviations for Korean and Chinese. (QQ 140674)
4.12.97. shell/activityrpt • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.98. shell/archive_mgr • Modified to remove the checks for HPUX. • Modified to add backup and recovery of NIS+ files. • Modified to update for new files and directories in PDS 12.0. (MR 17940) • Modified to add options for backing up PDS database. (QQ 92671) • Modified to change reference to E81400 to U81400.
4.12.99. shell/backupdb • Modified to fix issue with not being able to do a database backup as sysadm.
(QQ 140716)
4.12.100. shell/check_db • Modified to fix issue where not enough information about the DB was given.
(QQ 90613)
4.12.101. shell/check_mts • Modified to fix issue where dccserver was displaying along with ccs giving
the impression it was a MidTier process. (QQ 65517 / MR 17590)
4.12.102. shell/check_pds • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to add nuisance monitoring stuff to check_pds. (QQ 127879)
4.12.103. shell/choose_dev
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to remove the optical disk as an option. (QQ 91895)
4.12.104. shell/clear_all • Modified to add clearing of call selection status log files. • Modified to fix issue where callsel was not reporting back whether or not it
ran successfully. (QQ 65958 / MR 18127) • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277) • Modified to fix issue where important output from dccserver was being lost
after its restart. (QQ 73396) • Modified to add clearing of archive/rmt_callsel directory. • Modified to add cleaning of old logger.<date> files. (QQ 108938) • Modified to exclude 0.cslog when cleaning up *.cslog.
4.12.105. shell/clear_all_mts • Modified to add check of variable PRIMARY before running. (QQ 140254)
4.12.106. shell/config_sync • Modified to add changing of permissions on the prodcron/admin file after it is
copied so it can be read. (MR 17909) • Modified to fix issue where after copying the admin cron file, the file was
owned by root. (MR 18272)
4.12.107. shell/create_append • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.108. shell/create_clist • Modified to fix issue where script was not consistent with hosttopds script.
(QQ 65686 / MR 17790)
4.12.109. shell/datapump • Modified to fix issue with error message coming from startup of datamgr.
(QQ 141592)
4.12.110. shell/dbjobterm • Modified to fix issue where not enough information about the DB was given.
(QQ 73404)
4.12.111. shell/display_lists • Modified to fix issue where no menu options were created for new inbound
lists created by Administration Manager. (QQ 91811)
4.12.112. shell/dump_tool • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.113. shell/end_login • Modified to move messages in the sh_<lang>.msg file. (QQ 116178)
4.12.114. shell/ext_newfd • Modified to fix issue where list#.old was not being processed. (QQ 72804)
4.12.115. shell/fclr • Modified to make the default for FILS variable to be all files in the directory
instead of no files. (MR 18276)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to fix issue with inadvertantly removing jbmstr.hist and opmstr.hist that are older than 30 days. (QQ 91245)
• Modified to fix issue where agent history files were not being deleted.
4.12.116. shell/install_config • Modified to fix syntax errors in print statements. (MR 18267) • Modified to fix issue where script was failing to copy changed files into place.
(QQ 71623) • This file was modified to fix issue with postupdate files not being read from
remote dialer. (QQ 124550, PDS12_542)
4.12.117. shell/make_clist • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.118. shell/make_sync_result • Modified to change SHELL_ENVFILE back to /opt/avaya/pds/shell/envfile.
(QQ 72928)
4.12.119. shell/make_test • Modified to fix issue where setting the PORTS parameter also changed the
SWITCHPORTS parameter. (QQ 91261)
4.12.120. shell/mtsconfigure • Modified to add check of variable PRIMARY before running. (QQ 140254)
4.12.121. shell/mtscontrol • Modified to fix issue where not enough information about the DB was given.
(QQ 73404) • Modified to fix issue where a castrophic crash occurs when stop_mts is run
at the same time as stop_pds. (QQ 112247) • Modified to add support for Nuisance Monitoring feature. (SDN12_419) • Modified to fix issue where Naming Service would not always stop.
(QQ 135946) • Modified to add check of variable PRIMARY before running. (QQ 140254)
4.12.122. shell/oplogrpt • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.123. shell/pc_print • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.124. shell/pdscontrol • Modified to go along with renaming campaignsurf to internetmon.
(QQ 65912 / MR 18066) • Modified to fix issue where important output from dccserver was being lost
after its restart. (QQ 73396) • Modified to account for listserver binary no longer being a daemon process.
(MR 102588) • Modified to start datamgr earlier. • Modified to fix issue with script not running when started by sysadm.
(QQ 140716)
4.12.125. shell/pds_svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)
4.12.126. shell/phone_match
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to change location of reports from /tmp to $VOICEDIR/reports. (QQ 66057 / MR 18277) Modified to move messages in the sh_<lang>.msg file. (QQ 105172)
4.12.127. shell/purge • Modified to change the permissions and ownership of the file. (QQ 129328)
4.12.128. shell/rm_clist • Modified to fix issue where crontab file was not being archived. (QQ 91756)
4.12.129. shell/rpt_log • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.130. shell/svcscontrol • Modified to remove datamgr from the start and stop scripts. (QQ 127565)
4.12.131. shell/wt_tape • Modified to fix issue where ACCTNUM was hard-coded field for RMDUPS.
• Modified to change permissions on files from 644 to 664. (MR 18046)
4.12.133. tools/scripts/script_list • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.134. tools/shell/NIS_client • Modified to add output comments and arrange similar to NIS_master.
4.12.135. tools/shell/dgcreate • Modified to add support for QT1PRI, QE1PRI and QE1DSS cards.
(QQ 71260) • Modified to add support in other eight languages for QT1PRI, QE1PRI and
QE1DSS cards. (QQ 71260) • Modified to update description of Japanese PRI card in English version. • Modified to incorporate the differences for Japanese so only file exists and it
gets distributed in PDSBASE instead of the different languages.
4.12.136. tools/shell/get_data • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.137. tools/shell/install_aor • Modified to remove unused code for CLCTAORECALLDATA.
(QQ 66046 / MR 18259)
4.12.138. tools/shell/install_cup • Modified to fix issue where there was no distinction in the log file between
installing Real-Time CUP and Batch CUP. (QQ 73539)
• Modified to fix issue with installation on non-English systems. (QQ 141267)
4.12.142. tools/shell/install_mon • Modified to change the questions asked to allow performing the work
previously done in SAM. • Modified to go along with renaming campaignsurf to internetmon. • Modified to fix typo in question about IP address. • Modified to fix setting of mount point. (QQ 101003) • Modified to change NFS mount to a soft mount. (QQ 141312)
4.12.143. tools/shell/msg_merge • Modified to add –d parameter to delete all messages listed in a file. • Modified to add –k parameter to keep the original translated string if any
exists.
4.12.144. tools/shell/pcanal_port • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.145. tools/shell/purge_all • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.146. tools/shell/renum_dict • Modified to change location of reports from /tmp to $VOICEDIR/reports.
(QQ 66057 / MR 18277)
4.12.147. tools/shell/replace • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.148. tools/shell/tar_conf • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.149. tools/shell/tar_conf.coe1 • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.150. tools/shell/tar_conf1 • Modified to fix issue where anonymous ftp did not have access to PC
Analysis files. (QQ 130172)
4.12.151. tools/shell/uninstl_mon • Modified to change the questions asked to allow performing the work
previously done in SAM. • Modified to go along with renaming campaignsurf to internetmon. • Modified to fix problem with unmounting directory. (QQ 101003)
4.12.152. tools/verify/verify.hlp • Modified to translate file for Japanese. (QQ 135334)
4.12.153. tools/virtual/virtual.hlp • Modified to translate file for Japanese. (QQ 135334)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
This section describes how to install and uninstall this release.
Note: The installation of this Service Pack for the non-English languages is not able to edit in changes to certain files like it can on an English system. Instead it simply overwrites them. Therefore, there may be files that have been configured that get overwritten during the installation process. After installation it may be necessary to re-install features or reconfigure files so the system matches the system before the installation of the SP. The original copy of the files overwritten (or modified) during the installation can all be found under the following directory:
/opt/avaya/pds/pre_sp4
Do not simply copy these files back but rather use them as a reference.
5.1. Pre-Installation Procedure This section describes all steps that must be taken before this release is installed.
5.1.1. [_] Verify that the OS is up to date with the current revision level and patch level.
5.1.2. [_] Log in as admin.
5.1.3. [_] Execute the following commands from the UNIX command prompt.
[_] stop_pds
[_] stop_mts
5.1.4. [_] Take any steps necessary to back up configuration files that must be brought forward after this release is installed.
5.1.5. [_] If the Avaya PDS Database is installed on this machine, back up the database by executing the following steps.
5.1.5.1. [_] Insert a blank DDS tape into the tape drive.
5.1.5.2. [_] Execute the following commands from the UNIX command prompt.
[_] stop_db
[_] cd /opt/oracle
[_] tar –cv0 * [_] start_db
5.1.5.3. [_] Remove the DDS tape from the tape drive, label it with the release version and current date and store it in a safe place.
5.1.6. [_] Log out and log back in as root.
CAUTION: Do NOT su to root from admin.
5.1.7. [_] Execute the following command from the UNIX command prompt.
[_] swlist DIALER
5.1.8. [_] If the DIALER.SURF fileset is installed on this machine, execute the following steps to remove it.
5.1.8.1. [_] swremove (and press RETURN to continue if prompted)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
5.1.8.2. [_] The SD Remove – Software Selection dialog will be displayed, as well as the installed software products. Using the arrow keys, position the cursor on the DIALER product and press RETURN.
5.1.8.3. [_] The filesets that comprise the DIALER product will be displayed. Using the arrow keys, position the cursor on the SURF fileset, and press SPACEBAR to highlight the entry.
5.1.8.4. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘r’ to select the Remove (analysis) option.
5.1.8.5. [_] The Remove Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Remove Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should “x of x”, where x is the total number of products selected. If that is the case, i.e., there are no errors, skip to step 5.1.8.10.
5.1.8.6. [_] If an error occurred, an Error dialog will be displayed. Press RETURN (OK) to acknowledge the error.
5.1.8.7. [_] TAB to Cancel and press RETURN.
5.1.8.8. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swremove.
5.1.8.9. [_] Refer to the file “/var/adm/sw/swagent.log” for a listing of the errors and/or warnings. Resolve all problems and go back to step 5.1.8.1.
5.1.8.10. [_] TAB to OK and press RETURN. A Confirmation dialog will ask “Do you still wish to begin Removal?”. Press RETURN (yes).
5.1.8.11. [_] The Remove Window dialog will be displayed and the removal of filesets will commence. When the removal has concluded, the Remove Window dialog will display the results. Status should be “Completed”, Percent Complete should “100%” and Kbytes Removed should be “x of x”.
5.1.8.12. [_] TAB to Done and press RETURN.
5.1.8.13. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swremove.
5.1.9. [_] Execute the following command from the UNIX command prompt.
[_] swlist | grep PDS_SVCPK
5.1.10. [_] If the output from the previous step shows that a previous release of Service Pack 4 (PDS_SVCPK 12.0.4.kXX where XX is less than the version being installed) is currently installed, it must be removed prior to installing this release. To do so, execute the instructions found under step 5.4, Uninstall Procedure. If a new version of Avaya PDS Database Service Pack (PDSDB_SVCPK) is also to be installed, do NOT remove the previous version of PDSDB_SVCPK. Skip those steps in the uninstall procedure that reference the Database.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
5.2. Installation Procedure This section describes the steps to install this release.
5.2.1. [_] Insert the Avaya Predictive Dialing System Service Pack 4, Version 12.0 CD into the CD-ROM drive and wait until it loads.
5.2.2. [_] Execute the following command from the UNIX command prompt.
5.2.2.1. [_] swinstall ( and press RETURN to continue if prompted).
5.2.2.2. [_] The Specify Source dialog will appear and the Source Depot Type field will be highlighted. TAB to Find Local CD and press RETURN.
5.2.2.3. [_] TAB to OK and press RETURN.
5.2.2.4. [_] The SD Install – Software Selection dialog will be displayed, as well as the software products found on the CD media. Using the arrow keys, position the cursor on the PDS_SVCPK product and press RETURN.
5.2.2.5. [_] The filesets that comprise the PDS_SVCPK product will be displayed. Using the arrow keys, position the cursor on each of the appropriate filesets (see below), and press SPACEBAR to highlight the entry.
[_] For all installations, the following filesets are required and must be selected.
ADMIN DIALER PDSBASE SOE ZIPS
[_] Depending on the language of the installation, one, and only one, of the following filesets must be selected.
CHINESE_SIMPLIFIED ENGLISH FRENCH_FRANCE GERMAN ITALIAN JAPANESE KOREAN PORTUGUESE_BRAZIL SPANISH_INTL
[_] If this system is a MidTier Server, the following filesets must be selected.
MIDTIER MTBASE
[_] If the on-line manpages are wanted on the system, the following fileset must be selected.
MANBASE
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
[_] If the IVR Integration feature is installed on this system, the following fileset must be selected.
IVR
[_] If Predictive Agent Blend is installed on this system, the following filesets must be selected.
BLEND DISPATCHER PABBASE
[_] After the appropriate selections have been made, press ‘m’ to mark the highlighted entries for installation. If you see a message about additional software being marked, press RETURN (OK) to acknowledge the message.
[_] Using the arrow keys, position the cursor on the ..(go up) and press RETURN. At this time there will be a “Partial” in front of PDS_SVCPK.
5.2.2.6. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘i’ to select the Install (analysis) option.
5.2.2.7. [_] The Install Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Install Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should be “x of x”. If there are no errors, skip to step 5.2.2.12.
5.2.2.8. [_] If an error occurred, an Error dialog will be displayed. Press RETURN (OK) to acknowledge the error.
5.2.2.9. [_] TAB to Cancel and press RETURN.
5.2.2.10. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.
5.2.2.11. [_] Refer to the file “/var/adm/sw/swagent.log” for a listing of the errors and/or warnings. Resolve all problems and go back to step 5.2.2.1.
5.2.2.12. [_] TAB to OK and press RETURN. The Install Window dialog will be displayed and the installation of the filesets will commence. When the installation has concluded, the Install Window dialog will display the results. Status should be “Completed”, Percent Complete should be “100%” and Kbytes Installed should be “x of x”.
5.2.2.13. [_] TAB to Done and press RETURN.
5.2.2.14. [_] The SD Install – Software Selection dialog will again be displayed. Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.
5.2.2.15. [_] Review the file “/var/adm/sw/swagent.log” for any additional errors or warnings. Resolve all problems before proceeding.
5.2.2.16. [_] Remove the CD from the CD-ROM drive and store in a safe place.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
5.2.3. [_] If the Avaya PDS Database is installed on this machine and the Database SP4 has not been installed, insert the Avaya PDS Database Service Pack 4, Version 1.0 CD into the CD-ROM drive, wait until it loads and then execute the following commands from the UNIX command prompt.
5.2.3.1. [_] su admin
5.2.3.2. [_] check_db
5.2.3.3. [_] sqlplus avayadba/avayadba
> quit
If not all processes are running or the connection to sqlplus did not succeed, execute the following commands from the UNIX command prompt.
[_] stop_db
[_] start_db
[_] check_db
[_] sqlplus avayadba/avayadba
> quit
If not all processes are running or the connection to sqlplus did not succeed, resolve the problems and execute the stop and start commands again.
5.2.3.4. [_] exit (to return to root) 5.2.3.5. [_] swinstall ( and press RETURN to continue if prompted).
5.2.3.6. [_] The Specify Source dialog will appear and the Source Depot Type field will be highlighted. TAB to Find Local CD and press RETURN.
5.2.3.7. [_] TAB to OK and press RETURN.
5.2.3.8. [_] The SD Install – Software Selection dialog will be displayed, as well as the software products found on the CD media. Using the arrow keys, position the cursor on the PDSDB_SVCPK product and press ‘m’ to mark the entry for installation.
5.2.3.9. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘i’ to select the Install (analysis) option.
5.2.3.10. [_] The Install Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Install Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should be “x of x”. If there are no errors, skip to step 5.2.3.15.
5.2.3.11. [_] If an error occurred, an Error dialog will be displayed. Press RETURN (OK) to acknowledge the error.
5.2.3.12. [_] TAB to Cancel and press RETURN.
5.2.3.13. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
5.2.3.14. [_] Refer to the file “/var/adm/sw/swagent.log” for a listing of the errors and/or warnings. Resolve all problems and go back to step 5.2.3.4.
5.2.3.15. [_] TAB to OK and press RETURN. The Install Window dialog will be displayed and the installation of the filesets will commence. When the installation has concluded, the Install Window dialog will display the results. Status should be “Completed”, Percent Complete should be “100%” and Kbytes Installed should be “x of x”.
5.2.3.16. [_] TAB to Done and press RETURN.
5.2.3.17. [_] The SD Install – Software Selection dialog will again be displayed. Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swinstall.
5.2.3.18. [_] Review the file “/var/adm/sw/swagent.log” for any additional errors or warnings. Resolve all problems before proceeding.
5.2.3.19. [_] Review the files /opt/oracle/sp4_install.log /opt/oracle/sp4_stdout.log /opt/oracle/sp4_stderr.log for any additional errors or warnings. Resolve all problems before proceeding.
5.2.3.20. [_] Remove the CD from the CD-ROM drive and store in a safe place.
5.2.3.21. [_] Execute the following command from the UNIX command prompt:
[_] swlist PDSDB_SVCPK
[_] Compare the output of the command with the last entry for PDSDB_SVCPK in /opt/avaya/pds/etc/log_file. If they are not the same, edit log_file to match the output of swlist. Note: This should only occur if an earlier version of PDSDB_SVCPK existed on the system when the new version was installed.
5.3. Post-Installation Procedure This section describes all steps that must be taken after this release is installed but before the Avaya PDS is started up with the start_pds command.
5.3.1. [_] With this release the *.wt_tape files were modified to replace RMDUPS with RMDUPSFIELD and RMDUPSVALUE. The entry for RMDUPSFIELD is defaulted to ACCTNUM. If the wt_tape command was modified to change the parameter to de_reject from ACCTNUM to some other field, change the RMDUPSFIELD entry in each of the .wt_tape files to that field name.
5.3.2. [_] With this release the pcanal directory was moved to below the public directory and the permissions and ownership changed to 2775 and ftp:other. Because all files created in that directory now have a group ID of other, all users that access those files need to belong to group other. The install of the service pack will take care of the necessary system users, however, users added by the customer (from running createop)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
that are members of group pds_system or pds_extract will not get fixed. These users need to be modified manually by logging in as root and running the following command: usermod –G pds_agent,other <userID>
5.3.3. [_] With this release the parameter PRIMARY, a YES/NO type parameter was added to master.cfg. It defaults to NO so if this release is installed on a Dialer that is either a stand-alone or primary Dialer, it should be changed to YES.
5.3.4. [_] See the comments in section 7, Known Problems.
5.4. Uninstall Procedure This release can be uninstalled with the UNIX “swremove” utility. However, the files replaced by this release are not automatically restored. Therefore, it is necessary to execute the following commands to uninstall this release.
5.4.1. [_] Log in as admin.
5.4.2. [_] Execute the following commands from the UNIX command prompt.
[_] stop_pds
[_] stop_mts
5.4.3. [_] Log out and log back in as root.
CAUTION: Do NOT su to root from admin.
5.4.4. [_] Execute the following command from the UNIX command prompt.
5.4.4.1. [_] swremove (and press RETURN to continue if prompted)
5.4.4.2. [_] The SD Remove – Software Selection dialog will be displayed, as well as the installed software products. Using the arrow keys, position the cursor on the PDS_SVCPK product and press SPACEBAR to highlight the entry.
5.4.4.3. [_] If the Avaya PDS Database Service Pack (PDSDB_SVCPK) is installed on this machine and it is also to be removed, using the arrow keys, position the cursor on the PDSDB_SVCPK product and press SPACEBAR to highlight the entry. NOTE: PDSDB_SVCPK should only be removed if reverting back to a pre-service pack state. The removal of PDSDB_SVPCK will cause loss of data from the database.
5.4.4.4. [_] Press TAB, and then ‘a’ (without the quotes) to display the Actions menu item. Press ‘r’ to select the Remove (analysis) option.
5.4.4.5. [_] The Remove Analysis dialog will be displayed and the analysis phase will begin. At the conclusion of the analysis phase, the Remove Analysis dialog will display the results. Status should be “Ready” and Products Scheduled should “x of x”, where x is the total number of products selected. If that is the case, i.e., there are no errors, skip to step 5.4.4.10.
5.4.4.6. [_] If an error occurred, an Error dialog will be displayed. Press RETURN (OK) to acknowledge the error.
5.4.4.7. [_] TAB to Cancel and press RETURN.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
5.4.4.8. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swremove.
5.4.4.9. [_] Refer to the file “/var/adm/sw/swagent.log” for a listing of the errors and/or warnings. Resolve all problems and go back to step 5.4.4.1.
5.4.4.10. [_] TAB to OK and press RETURN.
5.4.4.11. [_] The Remove Window dialog will be displayed and the removal of filesets will commence. When the removal has concluded, the Remove Window dialog will display the results. Status should be “Completed”, Percent Complete should “100%” and Kbytes Removed should be “x of x”.
5.4.4.12. [_] TAB to Done and press RETURN.
5.4.4.13. [_] Press TAB and then ‘f’ to display the File menu items. Press ‘e’ to exit swremove.
5.4.4.14. [_] Review the file “/var/adm/sw/swagent.log” for any additional errors or warnings. Resolve all problems before proceeding.
5.4.4.15. [_] If PDSDB_SVCPK was removed, review the files /opt/oracle/sp4_remove.log /opt/oracle/sp4_stdout.log /opt/oracle/sp4_stderr.log for any additional errors or warnings. Resolve all problems before proceeding.
5.4.5. [_] Restore the previous versions of the files replaced by this release by executing the following commands from the Unix command prompt.
5.4.5.1. [_] cd /opt/avaya/pds/pre_sp4
5.4.5.2. [_] for i in `find . –type f ` do cp –p $i /$i done
5.4.5.3. [_] cd ..
5.4.5.4. [_] rm –rf pre_sp4
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
There are numerous bug reports entered in QQ. Please do a query in QQ for a complete list.
7.1. Internationalization/Localization Issues • There are several shell scripts (e.g., create_clist) that have not yet been
internationalized.
• The baseline report files (e.g., days1.rept) have not yet been internationalized.
• The baseline .profile files (e.g., /home/pds_agent/.profile) have not yet been fully internationalized.
• The baseline message-of-the-day file (/opt/avaya/pds/etc/motd) will have to be localized by the local configuration team if the customer desires.
• The installation of this Service Pack for the non-English languages is not able to edit in changes to certain files like it can on an English system. Instead it simply overwrites them. Therefore, there may be files that have been configured that get overwritten during the installation process. After installation it may be necessary to re-install features or reconfigure files so the system matches the system before the installation of the SP. The original copy of the files overwritten (or modified) during the installation can all be found under the following directory:
/opt/avaya/pds/pre_sp4
Do not simply copy these files back but rather use them as a reference.
7.2. Other Issues • None
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
8.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous release of SP 4.
8.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
130501 3-High Add the feature to allow fields to be set in the telephony script 132504 2-Med Java applications should not expect UTF-8 encoded characters from
dialer 132941 4-Crit 9796817 Unit work list jobs shutting down even with JOBEND
set to NO and recalls outstanding. 133336 2-Med QQ Call 77311 Blend processes crash during system reboot 135210 3-High 80172 Customer not able to place a recall to a manually entered
number after the line is released on multiple line pool system. 135333 2-Med JPN: IVR files need to be translated 135334 2-Med JPN: The verify.hlp and virtual.hlp files need to be translated 138342 4-Crit ITAC: PDS12 SP3: Agent screen data not available after 600+ calls 138736 3-High PDS12 SP3: Mid Tier stops followed by C.Director 138738 3-High PDS12 SP3: M10109999 DCC Server down on all systems in POD 139418 4-Crit Java applications should not expect UTF-8 encoded characters from
dialer 139910 3-High M10398016: "Invalid telephone number for callback" error in PDS
Agent 139989 2-Med Partial message from STLL interface causes it to crash QQ 81709
Maestro 10187069 140079 3-High Make sure appropriate LANGUAGE fileset gets installed even if
they select all of them 140204 3-High The results message printed by setzones wraps the line. It should be
split into multiple lines for easier localization 140210 3-High CHI,JPN,KOR,ESO: The order of the text in the message box of the
supervisor is incorrect in Japanese. 140254 3-High Add variable in master.cfg to indicate dialer is a PRIMARY 140463 3-High Numbers and descriptions overlap in interactive display for clhash in
Japanese 140500 3-High CHN: cannot open Compliance Monitor report under CUI Report
Option 140635 3-High JPN: 4.4.1.31 - Step 4 - Ignore TimeZone screen - message at the
bottom has corruption. 140661 3-High CHN, KOR - 4.4.2.2 - CUI - Agnent Blending: All Shortcut keys are
missing from the Predictive Blend's menu. 140665 3-High CHN, KOR - 4.4.3.3 - Administrator: CUI all Shortcut keys and
submenu shortcut keys are missing from the Administive Tasks. 140672 3-High CHN, KOR - 4.4.1.47- CUI - Jobmon: All Shortcut keys and
submenu keys are missing from the Manage option from the Supervisor Main menu.
140674 3-High CHN, KOR - 4.4.1.19- CUI - Edit menu: All Shortcut keys and
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
Shortcut keys conflict. 140647 2-Med JPN, CHN: 4.4.2.1 - CUI Agent Blending - menu bar -- Shortcut
keys conflict.
The following were marked as “Not Reproducible” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Duplicate” by this release:
Defect ID QQ/Soffront
QQ Priority
Duplicate ID
Title
118739 2-Med 116174 JPN: CUI- Administrator 6.4.3.3 - the menu bar has an extra Japanese character
139418 4-Crit 132504 Java applications should not expect UTF-8 encoded characters from dialer
140119 2-Med 140206 JPN - character corruption in CUI when executing "setzones" command
140510 3-High 140635 CHN- 6.4.1.27 step 6 - unknown display and in the wrong place.
140571 3-High 140645 ESO, JPN: Compliance monitor report in CUI is not localized
The following were marked as “Will Not Fix” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
8.3. Patch Report The following were incorporated into this release:
Patch Number Description PDS12_473 Korean characters appearing in Campaign Director applications PDS12_481 Add Ringing to list of call results passed to an agent. PDS12_483 Change cepaspect to ignore SIGHUP signal during system reboot PDS12_514 Change the way manually entered numbers for a recall are verified. PDS12_538 ITAC: PDS12 SP3: Agent screen data not available after 600+ calls PDS12_544 PDS12 SP3: Mid Tier stops followed by C.Director
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
Patch Number Description PDS12_549 M10398016: "Invalid telephone number for callback" error in PDS
Agent PDS12_553 Create message buffer to store messages longer than one TCP packet
9. Release Details
This section describes the significant changes made to binaries and files included in this release.
9.1. Libraries Modified The following libraries were modified and used in building the binaries distributed by this release.
9.1.1. libcallsel • Modified to fix issue where dccserver would crash because file descriptors
were not being closed. (QQ 138738, PDS12_541)
9.1.2. libdsi • Modified to fix issue where a recall could not be placed to a manually entered
number after the line is released on multiple line pool system. (QQ 135210, PDS12_514)
9.1.3. libsoe • Modified to fix issue where partial information from stll interface caused stll to
crash. (QQ 139989, PDS12_553)
9.1.4. libutil • Modified to change function to allow embedded carriage returns in PIF
messages. (QQ 140204)
9.2. Binaries Modified The following binaries found in /opt/avaya/pab/bin were modified by this release.
9.2.1. cepaspect • Modified to merge code from PDS12_483. (QQ 133336, PDS12_483)
9.2.2. stll • Modified to fix issue where partial information from stll interface caused stll to
crash. (QQ 139989, PDS12_553)
The following binaries found in /opt/avaya/pds/bin were modified by this release.
9.2.3. agent • Modified to merge code from PDS12_549. (QQ 139910, PDS12_549) • Modified to change the use of message O28802 to also print the agent name
and message. (QQ 140210)
9.2.4. callsel • Modified to fix issue with corruption after the IGNORETZ message in
Japanese. (QQ 140635)
9.2.5. clhash • Modified to fix overlap issue in interactive display in Japanese. (QQ 140463)
9.2.6. conn_mgr • Modified to merge code from PDS12_538. (QQ 138342, PDS12_538)
9.2.7. dccserver • Modified to merge code from PDS12_544. (QQ 138736, PDS12_544)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add shortcut abbreviations for Korean and Chinese. (QQ 140661, 140665 and 140672)
9.3.3. config/iicb_mon.mnu • Modified to add shortcut abbreviations for Japanese. (QQ 140661)
9.3.4. etc/master.cfg • Modified to add variable PRIMARY. (QQ 140254)
9.3.5. etc/parameters.cfg • Modified to add variable PRIMARY. (QQ 140254)
9.3.6. language/bin_*.msg • Modified to add strings from n_report binary. (QQ 141030) • Modified to split message the summary message for setzones, S42800, into
5 messages. (QQ 140204) • Modified to fix overlap issue with interactive mode of clhash. (QQ 141046) • Modified to change O28802 to include agent name and message.
(QQ 140210)
9.3.7. menus/nreport.cmd • Modified to untranslate ITEMDIR. (QQ 140500)
9.3.8. scrnbld/scr_ed.mnu • Modified to add shortcut abbreviations for Korean and Chinese. (QQ 140674)
9.3.9. shell/clear_all_mts • Modified to add check of variable PRIMARY before running. (QQ 140254)
9.3.10. shell/mtsconfigure • Modified to add check of variable PRIMARY before running. (QQ 140254)
9.3.11. shell/mtscontrol • Modified to add check of variable PRIMARY before running. (QQ 140254)
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
10.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous releases of SP 4.
10.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
133917 2-Med PDS Index number is processed incorrectly, Maestro 110247909, need SDN
135319 2-Med CHN, ESO, JPN, KOR Added messages E82700, M82700 - 06 and S82700 -04 for the phone_match script
135320 2-Med CHN, ESO, JPN, KOR Added messages M82500 - 13 for the end_login script
137597 1-Low JPN: two typos in description of 'Download Infinite Job Record' 137873 3-High PDS12 SP3: enserver didn;t send agent real time stats if agent's state
changes from talk to talk within 6 seconds etc. 137923 3-High PDS12 SP3: events missing from datastore. 138627 3-High PDS12 SP3: Slow joblink or joblink didn't happen at all 138736 3-High PDS12 SP3: Mid Tier stops followed by C.Director 138737 3-High V12.0 SP3 + 499 M10237354 Caller seems to be appending a
record to the calling list. 138738 3-High PDS12 SP3: M10109999 DCC Server down on all systems in POD 139410 3-High PDS12 SP3: inbound lines going out of service 140013 3-High Job shutdown leaves operators logged in and assigned to job 140206 3-High JPN KOR CHI ESO:The results message printed by setzones wraps
the line. It should be split into multiple lines for easier localization 140378 3-High CHI,JPN,KOR,ESO:Numbers and descriptions overlap in interactive
display for clhash 140492 3-High CHN, JPN, KOR, ESO - 4.4.1.73, System Telnet CUI: There are
three english descriptions for the selection in the Expert Calling submenu option.
140645 3-High ALL: 4.4.1.93 - Step 2 - Compliance report -- in English 140678 3-High CHN - 4.4.1.20 - step4 - CUI - "DELETING" " REMAPPING" and
"SPACES, DOTS"selections in ScreenBuilder screen display incorrectly, so the options don't work as it designed.
140689 3-High CHN,JPN,KOR,ESO - 4.4.1.19- step4 - CUI - incorrect display in the screenbuilder screen (Serious truncation, impact the usability).
140717 2-Med M10398032, all versions, Days count above 999 nulls next field 140856 3-High JPN: Message P42608 has part of P42607 at the beginning of the the
translation. It needs to be removed. 140902 3-High Messages displayed when cancelling a preview record search are
incorrect 140904 3-High All: Messages displayed when cancelling a preview record search
are incorrect 140906 3-High PDS12 SP3: Records still being appended to calling list after
PDS12_541 installed 140908 3-High PDS12 SP3: M10117704 v12.0 Some API agents not moved over
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
when job linking. 140956 2-Med PDS12 SP3: agent was not released to ACD (inbound) after the
record was cancelled if he was on a managed unit-work-list job 141046 3-High Numbers and descriptions overlap in interactive display for clhash 141126 4-Crit ALL: Messages for executing various iicbmon menu items need to
be untranslated 141259 2-Med "Change Filed" in screen builder's field.hlp file should be "Change
Field" 141294 2-Med Create install_ivr and uninstl_ivr shell scripts to properly install the
feature from the command 'menu install' 141312 2-Med Change the NFS mount created for Internet Monitor to be a soft
mount 141383 2-Med CUI - Rewrite the 'Change Field" screen to allow for easy I18N 141400 2-Med clhash no longer displays error messages on the screen 141420 2-Med ITAC: 12.0 sp3, Canada Telus French names with E' show up as ^
The following were marked as “Not a Bug” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Not Reproducible” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Duplicate” by this release:
Defect ID QQ/Soffront
QQ Priority
Duplicate ID
Title
138340 4-Crit 138342 ITAC: PDS12 SP3: Agent screen data not available after 600+ calls
The following were marked as “Will Not Fix” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
10.3. Patch Report The following were incorporated into this release:
Patch Number Description PDS9_518 Japan FP2 callselnum rollover fix. PDS12_536 PDS12 SP3: enserver didn;t send agent real time stats if agent's state
changes from talk to talk within 6 seconds etc PDS12_537 PDS12 SP3: events missing from datastore. PDS12_541 PDS12 SP3: Slow joblink or joblink didn't happen at all PDS12_544 PDS12 SP3: Mid Tier stops followed by C.Director PDS12_546 PDS12 SP3: inbound lines going out of service PDS12_548 PDS12 SP3: Records still being appended to calling list after
PDS12_541 installed
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
• Modified to add back original versions of messages I28829 and I28830 from Japanese. (QQ 140902 and 140904)
• Modified to clean up display of messages in clhash. (QQ 140378) • Modified to split results message for setzones into multilple lines.
(QQ 140206) • Modified to add the messages for the nuisance reports. (QQ 140645) • Modified to translate three expert calling descriptions. (QQ 140492) • Modified to add messages for the phone_match script. (QQ 135319) • Modified to add messages for the end_login script. (QQ 135320) • Modified to allow message O28802 to be translated in different order.
(QQ 140210)
11.3.6. language/bin_chi_sim.msg • Modified to fix incorrect display of “DELETING” “REMAPPING”and
“SPACES, DOTS"selections in scrnbld. (QQ 140678)
11.3.7. menus/product.menu • Modified to add install and uninstall of the IVR Integration feature.
(QQ 141294)
11.3.8. scrnbld/field.hlp • Modified to fix typo (changed filed to field). (QQ 141259)
12.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous releases of SP 4.
12.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
131147 3-High QQ 76793 Customer wants to be able to monitor up to 500 VDN's. 133332 4-Crit PDS12 SP2 : AGTJobTransLink message being issued twice to the
released agents 133920 4-Crit PDS 12 SP3: wrong timezoning issue on list sharing feature 133990 3-High PDS12 SP2: Agents sitting idle on his original job after being moved
back from shadowjob where he took a unit-work-list AOR call 133998 4-Crit PDS12 SP2: The performance on list sharing across WAN is so low
that it couldn't dial fast enough to keep agents busy 134224 2-Med PDS12 SP2: agents do not have LOGOUT timestamps in database
intermittently 134487 3-High PDS12 SP2 : Jobtranslink message does not get to API in certain
situations 134568 3-High PDS12 SP2: job sporadically displays as 100% complete on CD
Monitor while the job is still running 134664 3-High PDS 12 SP3: database missing data due to the fact that jobs were
started earlier than datamgr was even started up 135556 3-High M8190846:WAITLIMIT setting in job file is being ignored 135641 3-High PDS12 SP2: All agent owned recalls go to agent as dead air, some
run 135919 3-High PDS12 SP3: Shared list job agents are sitting idle waitng for records 136030 2-Med Cannot set recalls when using RECALLNUMBER and HHMMT or
HHMM formats. 137715 3-High PDS12 SP3 : agents waiting for calls if job used a shared list that's in
a different timezone 139337 3-High agent gets caught in a loop when manually transferred by his
supervisor after job shutdown has been ordered 139944 3-High QQ 78505 Operator intercepts coded as AV M:9734466, 140206 3-High JPN KOR CHI ESO:The results message printed by setzones wraps
the line. It should be split into multiple lines for easier localization 140209 3-High ITAC: PDS12 SP2: ccsclient : Campaign Editor : cannot use
C.Editor during the day BUT can use C.Monitor 140716 3-High M10432904: Database backup from menus doesn't work as sysadm 140863 3-High KOR: 4.4.2.2 Wrong translation for "Stop Agent Blending." 141259 2-Med "Change Filed" in screen builder's field.hlp file should be "Change
Field" 141267 3-High Menus modified by the install_* programs do not install features
properly on non-English systems 141455 3-High PDS12 SP3: agent was able to AGTAttachJob to a job which is in
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
PDS12_521 PDS12 SP2: All agent owned recalls go to agent as dead air, some regular calls
PDS12_528 PDS12 SP3: Shared list job agents are sitting idle waitng for records PDS12_530 Merge 11_408 to 12.0 SP3. Minimum wait queue length is too long PDS12_535 PDS12 SP3 : agents waiting for calls if job used a shared list that's in
a different timezone PDS12_544 PDS12 SP3: Mid Tier stops followed by C.Director PDS12_550 Fix issue with incorrectly coded SITS PDS12_557 PDS12 SP3: agent was able to AGTAttachJob to a job which is in
shutting down. PDS12_559 Replace two shared libraries with newer versions for the G3 switch.
13. Release Details
This section describes the significant changes made to binaries and files included in this release.
13.1. Libraries Modified The following libraries were modified and used in building the binaries distributed by this release.
13.1.1. libattpriv.sl • Modified to update with latest and greatest. (PDS12_559)
13.1.2. libcsta.sl • Modified to update with latest and greatest. (PDS12_559)
13.1.3. libsoe • Modified to allow monitoring of up to 500 VDNs on a G3. (QQ 131147)
13.1.4. libui • Modified to fix issue with dash-caused wrap-around on drop-down boxes.
(QQ 141948)
13.2. Libraries Added The following library was added and but not used in building the binaries distributed by this release. It will be used at a later date.
13.2.1. libctc This library was added as a place to store the CTC libraries received from elsewhere for support of the Symposium package.
13.3. Binaries Modified The following binaries found in /opt/avaya/pds/bin were modified by this release.
13.3.1. agent • Modified to fix issue where agents not moved over when job linking. • Modified to fix issue where agent was able to attach to a job that was
shutting down. (QQ 141455, PDS12_557)
13.3.2. caller • Modified to fix issue where data was truncated in J_CALLTRANS event. • Modified to fix issue where agent idle times go extremely large. • Modified to fix issue where record was getting appended to calling list.
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
14.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous releases of SP 4.
14.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
124550 3-High PUlist1.cfg should be read from remote dialer during postupdate 126207 3-High SDN12_407_K02: We need an additional entry in the bin_eng.msg
file 131907 2-Med MBNA PDS11.1 SP1: AGENTAPI, AGTNoFurtherWork on
Shutdown Linked job never returns 134066 1-Low PDS12 SP2 AGENTAPI: AGTAvailaforWork wasn't erred out if
ACD-released agents sent it immediately after AGTAttachJob following joblink transition.
135353 1-Low bin_eng.msg:"CORE","E28310","recall_rmp - agent %s not available" has been "turned off".
136030 3-High Cannot set recalls when using RECALLNUMBER and HHMMT or HHMM formats.
141670 1-Low master.cfg field AORLOG: (with a default of NO) should be added to baseline SP4
142477 1-Low New AOR log (~/account/aor.ccyymmdd) functionality from PDS12_496 is not working
142523 4-Crit cep_pway process for PAB doesn't start
The following were marked as “Not a Bug” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Not Reproducible” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Duplicate” by this release:
Defect ID QQ/Soffront
QQ Priority
Duplicate ID
Title
None
The following were marked as “Will Not Fix” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
16.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous releases of SP 4.
16.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
133037 3-High M9627776, Customer wants to play a message on every Outbound call with a live voice connect, whether queued or not
134715 2-Med PDS12_499_K01: Available agents not moving in a timely manner to linked job after job shutdown.
142890 2-Med Step 5.2.3.1 in the Product Release Notes for SVCPK 4 (K06) does not work from the root prompt
143161 2-Med cep_pway stops processing telephony events 143253 4-Crit ITAC: 12.0 sp4, CTC Japan user report file, some japanese
characters show up with garbage at the end.
The following were marked as “Not a Bug” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
142921 3-High SDN9_478 (included in 12_499) is not functional in PDS 12.0 SP4 K06.
143386 2-Med AutoRelease feature is not functioning properly for operator
The following were marked as “Not Reproducible” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
The following were marked as “Duplicate” by this release:
Defect ID QQ/Soffront
QQ Priority
Duplicate ID
Title
None
The following were marked as “Will Not Fix” by this release:
Defect ID QQ/Soffront
QQ Priority
Title
None
16.3. Patch Report The following were incorporated into this release:
Patch Number Description PDS9_478 M9627776, Customer wants to play a message on every Outbound
call with a live voice PDS12_565 cep_pway stops processing telephony events
Product Release Notes for Service Pack 4 of Avaya PDS 12.0
Avaya Inc. – Proprietary Use Pursuant to Company Instructions
18.1. Overview of Release This release fixes problems found in the GA releases of PDS 12.0, Service Pack (SP) 1, SP 2 and SP 3 as well as the previous releases of SP 4.
18.2. QQ/Soffront Report The following were marked as “Resolved” by this release:
