PRS Permacel Private Limited Permacel Sustainability Re… · development and innovation form the...

PRS Permacel Private Limited

Innovation towards Excellence

1ST Business Sustainability Report 2014-15

GRI-G4- In accordance (Core)

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Contents

Contents ........................................................................................................................................................ 2

Core Purpose and Mission ........................................................................................................................... 3

Mission.......................................................................................................................................................... 3

Innovation towards Excellence .................................................................................................................... 4

About the Report .......................................................................................................................................... 5

Statement from the President and Managing Directors ............................................................................ 6

Organization Profile ..................................................................................................................................... 8

Our Supply Chain ........................................................................................................................................ 16

Governance................................................................................................................................................. 19

Business Policies and Ethics ....................................................................................................................... 23

Materiality Analysis .................................................................................................................................... 24

Stakeholder Engagement ........................................................................................................................... 25

Research and Innovation ........................................................................................................................... 27

Environmental Performance ...................................................................................................................... 32

Social Performance..................................................................................................................................... 37

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Core Purpose and Mission

Core Purpose

Innovate & Excel

Mission

Our mission is to be a dominant global provider of customer centric

solutions in the chosen segments of Insulation, Identification.

Aesthetic enhancements, Brand building and protection within the

industrial and mobility markets.

Our goal is to fully satisfy our customers and remain their preferred

partners through constant innovation, R&D expertise and world

class manufacturing.

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Innovation towards Excellence

Our commitment towards innovation and excellence began with a visionary idea to be one of

the world's leading companies in tapes.

We started our operations in India with a limited number of pressure sensitive tapes as

Permacel, a division of Johnson & Johnson Ltd (J&J). By constant innovation and introduction of

new technologies by our in-house R&D team, our product range expanded to specialty pressure

sensitive tapes, electrical insulation tapes and laminates, thermal insulation products, graphics,

decals and identification labels, brand protection products to fight counterfeiting and

duplication.

In 1999, J&J exited the business and we became a new company called PRS Permacel Private

Limited. The new company continued its innovative path after 1999, which resulted in the

company having many domestic and international patents. Our innovative product received an

award at global IHMA (International Hologram Manufacturers Association) in USA in 2012.

Today we are an ISO 19001 and ISO 14001 certified company and our automotive division is

16949 certificated.

Our innovation under 'Temper Evident Innovation' category was recognized as 'highly

commended' by the highly experienced international bench of jury at PISEC 07 conducted in

London U K on 20 November, 07.

In March’ 2011 our In-house R&D Unit was accorded recognition by Department of Scientific

and Industrial Research, Ministry of Science and Technology, New Delhi.

Today, with over 50 years of experience, an excellent track record of innovation in India and

under a financially strong group and committed management, we at PRS Permacel are pioneers

in all the business areas we service.

Our R&D Mission is to maintain our technological leadership position globally by timely

adoption of new technologies, protecting our intellectual property and faster development of

innovative product combinations thereby creating profitable value to business and delighting

customers. It is a proactive support to our world class manufacturing plant to achieve our goals

and to make our process environment friendly.

Research and development is important both to our growth and productivity. It will not be

wrong to think that R&D driving growth and new products development. However, it is also

very important to keep our current products affordable and current in technology.

http://www.ihma.org/

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About the Report

“Innovation towards Excellence”, forms the theme for our first Sustainability Report. We have

a legacy of clever product innovations like the cello tape and duct tape as part of J&J, which are

now a household name all over the world. We have continued to come up with new patents in

products and processes. Our products are geared towards providing easy and useful solutions

to customers. Our goal is to continuously improve our existing products and develop new

products.

We see our Sustainability Reporting journey as a conduit to foster innovation. We present our

first Sustainability Report. The report focuses on data and activities from 1st April 2014 to 31st

March 2015, and is intended to meet Global Reporting Initiative’s (GRI) reporting guidelines.

We have developed this report ‘in accordance’ with the GRI G4 guidelines at the ‘Core’ level.

Report Scope and Boundary

This report covers all operations and business activities from PRS Permacel Pvt Ltd.

This report identifies our stakeholders and current means of engagement. We expect to

increase engagement activities in coming years to inform future performance and reporting.

Our report addresses environmental, social and economic performance to an extent that

enables stakeholders to assess our sustainability performance. We have identified our business

risks, primary interests and topics raised by our stakeholders to identify material aspects and

the report includes our performance on these material aspects.

As we move ahead on our sustainability journey, we commit ourselves to take our sustainability

agenda to the next level of our performance

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Statement from the President and Managing Directors

Dear Stakeholders,

I am happy to present PRS Permacel’s first sustainability report

for FY 2014-15. As an innovative company, we recognize that

sustained long term growth can be achieved through focus not

only on financial performance but also on environmental and

social performance of our own operations as well as that of our

suppliers and customers.

We are in the business of providing various applications and

solutions in key sectors namely; industrial, automotive, railways

and brand protection. Our mission is to be a dominant global provider of customer centric

solutions in the segments we serve. Our goal is to fully satisfy our customers and remain their

preferred partners through constant innovation, R&D expertise and world class manufacturing.

Our customers include leaders in their respective sectors and our ability to provide applications

and services of the required quality; on time and that have incorporated the precautionary

principle towards environmental protection can help in their success. Research and

development and innovation form the backbone for the future success of our business and our

aim is to continuously innovate and excel.

In this report we have tried to represent the systems and processes for managing impacts of

our operations on the environment particularly in the areas of energy and energy efficiency,

waste and water. We have also showcased our systems on training and education;

management of labor relations and observance of the principles of ethics and human rights

within the workplace. Research and development on an ongoing basis in developing new

products and applications in our sectors of operations, improving existing applications from an

environmental and health and safety perspective can give us a competitive advantage and also

help our customers to succeed.

Moving forward, we intend to release an annual sustainability report to measure, monitor and

disclose our sustainability performance. As we mature in the Sustainability Reporting journey,

we shall to take improvement targets and report our sustainability trends for each of the

material aspects.

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I want to thank my team and our dedicated workforce for their support in the development of

this report. I also want to use this report as an opportunity to acknowledge the hard work of my

employees in the growth and success of PRS Permacel and for their conformance with the

vision and the mission of the company.

Nityanand Shenoy

President & Managing Director

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Organization Profile

The operating companies of the Group are:

PRS Permacel Private Limited Mumbai offers solutions for brand protection, brand

enhancement and identification and insulation (thermal and electrical) problems.

PRS Solutions Private Limited Mumbai is the international marketing arm of the various

products of Group companies.

PRS Services AG Zurich, Switzerland facilitates access to engineering and design services in

India for Swiss and other European Small - to Medium - sized Enterprises (SMEs).

History of the Company

1950s - We started our operations as Permacel, India, which was a division of Johnson &

Johnson (India) and established ourselves as the Indian leader in tapes manufacturing.

1960s - We entered the label-making business and were pioneers in specialty-printing

technology in India.

1970s – We were in the forefront of innovation and technology for labels, insulation and

specialty tapes in India.

1980s – In a global restructuring process, the worldwide business of Permacel was sold by

Johnson & Johnson. Permacel India was an exception and continued as part of Johnson &

Johnson (India)

1999 – Permacel India was taken over in by the Premchand Group (PRS Group). The new

company was named PRS Permacel Private Limited.

1999 onwards With over 62 years of rich experience in serving the Indian industry, we offer

customer-specific solutions in the chosen segments of Insulation, Identification, Aesthetic

Enhancements, Brand Building and Protection through our Strategic Business units (SBUs)

as under:

A) AUTOMOTIVE BUSINESS UNIT– Serving 2,3,4 wheeler, Commercial & Passanger

vehicles, tractor and other farm equipment

B) INDUSTRIALBUSINESS UNIT - Serving the

Electrical Equipment Industry

Defence & Areospace

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Commercial avaition

Metal & alloys

Petrochemicals

Power plant

C) RAILWAY BUSINESS UNIT- Serving the manufacturing units of the Indian

Railways and its first tier vendors and specialised applications in the Metro and

Monorail segments

D) BRAND PROTECTION BUSINESS UNIT(KAVACH)- serving needs of customers

who wish to protect their brands from the menace of counterfieting & Duplication

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Scale of the Organization

PRS Permacel has its registered office located at 63, Bombay Samachar Marg, Mumbai -

400001, Maharashtra, India. We have green field manufacturing facility based at Ambernath

(approx. 60 kms north of Mumbai) and our sales offices located at Kolkata, Mumbai, Delhi,

and Chennai.

1 Registered Office

1 Manufacturing Facility

1 Research and Development Centre

4 Sales Offices

511 Employees

Manufacturing Facility

We have a green field manufacturing facility based at Ambernath (approx. 60 kms north of

Mumbai) in the state of Maharashtra located in the Western part of India.

This plant covers a total constructed area of over one hundred thousand square feet with

adequate space for expansion in future.

This facility carries out the following activities:

Adhesive manufacturing

Adhesive stock and tape coating

Printing and finishing operations for tapes & labels

Markets Served

We manufacture products for both the domestic and the international market with good mix of customers from various industries. We also provide after sales service to our customers. Over the years we have created a strong customer base of both Indian and Multinational companies. Our products outside India are marketed through our group company PRS Solutions Pvt Ltd that has now a customer base in the Middle East, Bangladesh & Africa. We plan to expand our customer base to Europe in 2015-16. Some of our esteemed customers are shown below:

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Total Production:

Tapes – 8, 81,180 square meters

Labels – 9, 09,012 square meters

Net Sales

INR 823 millions

Employee Details

Total Employees

Particulars Male Female Total

Total Workers 361 5 366

Total Staff 127 18 145

Total 488 23 511

Total Employees by Region

Location Male Female Total

Mumbai 454 21 475

Delhi 16 1 17

Chennai 9 1 10

Kolkata 7 0 7

Bangalore 2 0 2

488 23 511

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Company Ownership

PRS Permacel Private Limited is a subsidiary of Stock Traders Private Limited, which holds

majority stake in the company. There were no significant changes during the reporting year. We

do not have any trade unions.

Participation in Public Policy

We are members of various organizations, institutions and trade bodies to remain updated on

market trends and industry needs, participate in public policy formulation if relevant and get

technical and market inputs. Our membership allows us a platform to also showcase our

innovation and research.

Our President & Managing Director Mr. Nityanand Shenoy was the past Vice president of

HOMAI (Hologram Manufacturers Association of India) and is currently a member of the

governing body of ASPA (Authentication Solutions Providers Association). He has also been a

speaker at many events at ACMA, CII and FICCI.

Our Executive Director, Mr. I P S Khandpur, is the current Chairman of EIM division of Indian

Electricals and Electronics Manufacturers Association (IEEMA). Under his able leadership,

IEEMA organized the 9th INSULEC 2015, a yearly International Conference. This year the theme

was Reliable Insulation Materials & Systems-2020. In this conference, our General Manager,

R&D, Dr. Anant Agashe presented a paper on "Flame Retardant Insulating Materials – New

Development and Applications". Other associations where we have memberships are listed.

Mr. I P S Khandpur Inaugurating the

IEEMA Conference, Insulec 2015 by

lighting the lamp

Dr. Anant Agashe presenting a paper at

the IEEMA Conference, Insulec 2015

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Our Products and Services

We at PRS Permacel provide a wide range of products, which find application in various

industry segments:

Identification Labels

PRS Permacel offers a range of identification labels using the

latest printing, adhesive-coating and finishing techniques. We

cater to our customers` needs in improving their product

aesthetics, enhancing their brand image, providing the right

instructions on their products, variable information processing

etc. These products are widely used in the automotive, FMCG,

office equipment, consumer durable industries for brand and

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instruction labeling, productivity improvement, etc.

Specialty Tapes

PRS Permacel´s range of specialty tapes includes single-sided

tapes, double-sided tapes based on films, cloth, paper and

foam - to meet customer specific requirements. These tapes

are used in a variety of industries such as printing,

automotive, consumer durable, and aerospace to mention a

few, in addition to holding, mounting, masking, surface

protection etc.

Electrical Insulation Products for Motors and Generators

PRS Permacel is a pioneer in developing custom-built solutions

for a variety of motor manufacturers, rewinders and end

users, for both low-voltage applications as well as high-voltage

applications in AC and DC motors. PRS Permacel can provide

customized insulation solutions, depending on specific

insulation requirements and design of the electrical motors,

for all temperature classes.

Electrical Insulation Products for Coils and Transformers

PRS Permacel has been in the forefront for developing a wide

range of high productivity insulation solutions for coil

manufacturers, to enable them to reduce the cycle time for

production. This range includes a variety of self-adhesive

tapes as well as B-stage products.

General Purpose Electrical Insulation Tapes

PRS Permacel offers a variety of general purpose insulation

tapes, which are useful for maintenance applications in all

large industrial units. They are especially used for water

sealing applications, thermal insulation applications, fire

retardant, electrical insulation as well as bus bar insulation in

steel plants, refineries, petrochemical units, fertilizer units,

power utility companies, mines, cement plants, etc.

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Thermal Insulation Products

PRS Permacel has the expertise in developing thermal

insulation solutions for applications with temperatures

ranging from -50°C to +1500°C.The solutions are based on

new generation insulating material and designed to provide

an effective heat flow management and a recurring saving in

energy. The solutions offered are easy to apply and maintain

and, at the same time, they are environment-friendly and

safe to use.

Applications in the Mobility market

Car, Trucks, Tractor, Bus, 2 wheeler, 3 wheeler, Deisel Loco, Electrical Loco,

Metro, Monorail Military Aircraft, Civil Aircraft.

Applications in the Industrial market

Power Plants, Windmill, DG Sets, Transformers, Energy meter, Refineries and

Petrochemicals, Metals and Alloys, Glass and Ceramics.

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Our Supply Chain

We rely heavily not just on our customers, but also on our technical product partners, suppliers

and distributors for our supply chain management. Supply chain management is very important

for our business and with each member of the supply chain our methods and topics of

engagement differ.

We expect Industry standards of business conduct from our supply chain. Compliance with

these standards is a mandatory component of our purchase contracts.

Technical Product Partners

PRS Permacel has collaborated with renowned foreign players in the areas of resins, varnishes

and sleeves. This partnership has enabled us to be the one stop shop in the electrical industry.

Our partners include:

Von Roll Schweiz AG, Switzerland – We represent VonRoll Schweiz AG as the authorized

distributor for their range of liquid insulation in India.

Relats SA, Spain – we represent Relats SA as their sole distributor in India for their entire

range of Electrical, Thermal and Abrasion resistant sleeve.

Suppliers

Our suppliers are much bigger in size than our own business and are global players. However

our extremely good relationships with our Suppliers – they treat us as partners and involve us in

all their new product developments & new product launches.

Our major raw materials include Technical textiles, Films, Chemicals & Adhesives. We have a

high reliance on import for critical raw materials, as there are no local suppliers of these raw

materials. Moreover, cost, quality and vendor specialization are also a major criteria for

selection of suppliers. Currently about 60% of our major raw materials are imported and 40%

are sourced locally.

Channel Partners

We have a comprehensive pan India sales and distribution network through which we sell our

products. Timely delivery of our product to our distributors is therefore very important. We are

in constant contact with our technical Sales team, customers & Channel Partners for gathering

information on demand assessment, customer satisfaction and ensuring their understanding of

the correct application and use of our product.

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Awards and Accolades (Representative of many)

SUSTAINABILITY

Sustainability Recognition Award 2015 from SGAI (2015)

QUALITY

IEEMA SME quality prize for sustainable

Quality System (2013)

IEEMA SME quality commendation for

Significant Achievement in Quality

Systems

GLOBAL COMPETITIONS

SGAI Award of excellence In recognition of Graphic

imaging that meets the highest standards of quality and

excellence from Specialty Graphic Imaging association.

We have won many awards since 2009

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SAFETY AWARDS

Safety Award from National Safety Council - Maharashtra

Chapter

Award for Zero Accident Frequency rate for the period

2011 to 2013.

Award for longest accident free period of 3.27 million man

hours for the period 2011 to 2013.

Team Permacel receiving Safety Award from National Safety Council

GOVERNMENT RECOGNITION

Approval by DSIR (Department of Scientific and Industrial Research) of in-house

R&D facility u/s 35 (2AB) of Income Tax Act.

Laboratory certified by RDSO (Railways Design and Standardization

organization)

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Governance

Corporate Business Philosophy

PRS Permacel aims to be the premier organization in its niche areas & markets. With India as a

base, we now focus on finding markets abroad. High quality products and services will provide

attractive price: performance equations for customers, while providing the profits necessary for

continuing our business. We will pursue profit growth through customer acquisition and

retention, continuous efficiency improvements and cost reduction. PRS Permacel chooses to

pursue these goals along with those of excellent corporate governance, the highest standards

of ethics and following strictly all laws at all times.

We recognize that this necessarily depends on our people. We strive to be a model employer.

Our success will need entrepreneurial leadership, excellent management and openness that

encourage innovative and profit-motivated people to achieve results.

Composition of the Organization

Our corporate governance culture is embedded in legal compliance and ethical governance. We

are fully committed to ensuring full compliance with all the applicable laws and regulation.

PRS Permacel is owned by the PRS Group of Companies [known as PRS Group], who’s current

Chairman is Mr. Sushil K. Premchand.

The Company is guided by a Board of Directors, consisting of eminent professionals from the

industry. The Board includes Mr. R R Nair an eminent Industry professional.

The day-to-day operations, legal compliance and performance on environmental and social

aspects are managed by an independent team of professionals, under the able leadership of

Mr. Nityanand Shenoy, who is the President and Managing Director.

His team includes:

1 Mr. I P S Khandpur- Executive Director

2 Mr. M Ramakrishnan- General Manager (Operations)

3 Dr. Anant Agashe- General Manager (R&D)

4 Mr. Dinesh Anam- General Manager (Marketing)

5 Mr. S S Sikka / Mr. R S Oberoi- Both Divisional Managers (Sales)

6 Mr. Rajesh Vaity- Divisional Manager (Product development)

7 Mr. Vijay Kumar/ Mr. Arun Dwivedi - National Sales Managers

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In order to ensure conformance with values and principles of the company we have a various

committees and councils.

Committees

Apex Committee to address Sexual Harassment

Fun Committee

Safety Committee

Council and Teams for Implementation of Company Strategy

The responsibility of implementation of our strategy is delegated to 9 teams, which have been

formed with the following objective

Build team spirit as all teams are fully cross functional

Develop leaders for the future

Ensure that the number of meetings a person has to attend are limited (Maximum 3) thus

enabling him to focus on his job

Assign clear responsibilities

Reward and recognize team performance

General Management Council

Overall apex body for all strategic decisions with overall responsibility for successes/ failures

Guide the company throughout the year and take corrections where necessary

Building a strong second line of managers

P Lead - Sales

Overall apex body for all sales decisions with overall Responsibility for successes/ failures

Ensure that all sales processes are streamlined and sales targets are met

Controlling sales costs

Organizing all sales training programs

Aligning new product and technology development with market needs

P Lead - Plant

Overall apex body for all manufacturing decisions with overall responsibility for successes/

failures

Ensure that all production processes are streamlined and targets for yields and productivity

are met

Ensuring CAPEX actions are as per decided norms

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Controlling manufacturing costs

Organizing all worker training programs

Ensuring IR discipline

P Plant Lead - Excellence

Overall apex body for all plant safety, 5s, security, staff welfare, CSR with overall

responsibility for successes

Ensure that goals taken in all the above areas are met are met

Controlling costs

P Prism - Lead

Overall apex body to ensure success in implementation of the TCS ion ERP project

Marketing Club

Overall apex body for all common marketing and brand building projects across the

company

Website up-gradations

Participation in awards and industry interfaces

Team BAJAJ

Overall apex body for ensuring that BAJAJ as a customer is fully satisfied on QCD front and

taking overall responsibility for all successes and failures

Team Innovations

Overall responsibility for new technology identification and execution

Patenting of ideas

The role of the Chairman is to

Set measurable goals for the team Schedule the meeting giving sufficient notice Fix up the agenda & Location Guide the overall meeting Ensure sending the MOM within 3 working days

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Precautionary Approach

We have adopted a precautionary approach to manage the environmental, health and safety

impacts of our activities through our Integrated Management Systems Certification. We carry

out a thorough hazard identification and risk analysis for all our processes to manage our OHS

risks and issues. The precautions taken at our manufacturing plant are highlighted later in the

report.

We carry an aspect and impact analysis to manage the environmental risks arising out of our

business activities.

We develop action plants for all the environmental and OHS risks and challenges and

implementation is reviewed at the management level for high and extreme risks.

For all non-conformances, we carry out a thorough root cause analysis and carry out corrective

and preventive actions. This helps us to prevent the recurrence of a non-conformance.

We do not have any externally developed economic, environmental, and social charters,

principles, or other initiatives to which the organization subscribes or endorses.

Principles, Standards and Charters the organisation Subscribes

We are committed to protect the environment, promote human rights and encourage financial

transparency in our operations. We follow in spirit the principles of the Universal Declaration

on Human Rights.

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Business Policies and Ethics

We expect lawful and ethical behavior from our employees at all times. We encourage and

enforce all compliances with all corporate policies, an open relationship between all levels of

employees conducive to good business conduct and above all the integrity and good judgment

of all our employees.

We have created people elated policies, which create a culture that demands and facilitates

striving for high goals and high standards. Emphasizes developing people and ideas, encourages

collaboration amongst peers and unifies the organization while de-emphasizing rivalries and

divisive forces.

We prohibit bribery in the conduct of our business. We also require that, apart from our own

employees, no middleman, consultant, and dealer or distributor pay bribes at the behest of the

Group or for the direct benefit of the Group’s business.

We strictly prohibit the acceptance or giving of gifts, money or entertainment greater than a

nominal value from suppliers, customers or competitors. Each entity has defined “nominal”, in

this regard. Further, these gifts should not be regular or frequent and should not reasonably be

deemed to affect the employee’s actions or judgment.

The conduct of ethical behavior is designated to the corporate compliance officer of each group

entity. It includes overseeing compliance with all laws and policies and ensuring ethical

behavior at all levels. In case of violations, the same is reported to the corporate compliance

officer and where necessary escalated to the managing director or chief executing of the entity.

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Materiality Analysis

The key priorities for time, resources, and investments for business operations are crucial in the

success of any organization. Materiality is the principle of defining social, economic and

environmental aspects those that matter to the organization.

Our materiality assessment exercise helped us to define what we are passionate about and

where we can make the most positive impact. Materiality helps us focus on the areas that truly

matter to the stakeholders and the business, enabling the allocation of internal resources

towards well-targeted goals and initiatives.

Our materiality matrix was developed through in house brainstorming session. We used the

Indicators list from the GRI G4 Guidelines and arrived at the first list of material topics. These

topics were then prioritized into categories of Low, Medium and High and Extreme. The

prioritization was done based on how they impact our business and how they impact our

stakeholders.

The topics that are material to stakeholders were also chosen by the management based on

feedback from stakeholders. A questionnaire was collected from stakeholders to get their

inputs on material aspects.

On the basis of the defined project boundary according to various management and

stakeholder identified issues, the following aspects have been defined as the key materiality for

our company:

Materiality Issues Aspects

Customer Satisfaction Product and Service Labeling

Research and Innovation Non GRI Aspect

Marketing Product and Service Labeling

Waste Generated Effluents and Waste

Energy Consumption and Efficiency Energy Consumption

Occupational Health and Safety Occupational Health and Safety

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Stakeholder Engagement

We at PRS Permacel believe that Stakeholder engagement can greatly help us in aligning our

business priorities with growth and improving decision making and accountability within the

company. It also helps build a relationship of trust and collaboration. It also helps in creating a

safe environment for the workforce, customers and the community as a whole. In order to

develop this report, we therefore engaged with our key stakeholders; namely banks,

customers, suppliers and employees. We identified our key stakeholders by considering their

impact on our business and the value we create for them in return.

Method of Engagement

We circulated questionnaires to the key stakeholder groups trying to get their perspectives on

what environmental and social issues matter most to them. These inputs were considered in

the development of the company’s materiality matrix.

Customers

Our ability to develop products and customize them as per the requirement of our customers is

the key determinant of our business growth and success. Constant innovation and collaboration

with our customers has always helped us build a strong business and at the same time create

trust. We engage with our customers on topics of quality, product delivery and new product

development. The frequency of engagement is linked to product delivery. Engagement with

them to assess customer satisfaction is done once in two years.

Employees

We believe that our success depends on the success and wellbeing of our employees. A

satisfied workforce is a productive workforce. We therefore engage with our employees in

different ways to understand their expectations, aspirations and needs and accordingly try to

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meet them. We provide adequate opportunities to them in the form of training and learning

sessions and help them grow.

We were carrying out employee satisfaction surveys to understand employee expectations and

needs. However, we felt limited by the results of the survey because it could capture employee

satisfaction but not guide us on how to improve. In the reporting year we therefore initiated a

SWOT analysis to capture employee perceptions of the company. The Managing Director meets

personally with departments and functions to understand their expectations and aspirations.

We are assured of the effectiveness of our employee engagement and satisfaction in our high

employee retention rates.

Team PRS Permacel Participating in the Standard Charter Marathon

Suppliers

We engage with our suppliers on various topics like quality of material supplied, price and

quality. We expect industry standards of business conduct from our Supplier that does business

with us. Compliance with these standards is a mandatory component of our purchase contracts

worldwide and also applies to subcontractors and distributors.

Banks

Banks have a considerable impact on firms for cash flow related purposes and hence we engage

with banks on continuous basis for carrying forward the firms operations.

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Research and Innovation

R&D Objectives

To contribute towards sales growth of PRS Permacel business by introducing new products.

To take lead in identifying new technologies appropriate for PRS Permacel business and introduce them for PRS Permacel products. To contribute towards profit of the company by constantly improving the process and reducing cost. To make PRS Permacel manufacturing activities environment friendly.

A History of Innovation

As Permacel, we have always been on the forefront of innovation. We were pioneers in

speciality-printing technology in India. In late 1970s, our products as Permacel were

manufactured in India at the Mulund plant of Johnson & Johnson Ltd (J&J). In the global

restructuring process, in 1982 Johnson & Johnson divested the world-wide business of

Permacel except India. After this, we stopped receiving further inputs from the corporate R&D

of J&J. We thus started our independent innovation journey and delivered growth and served

the industry with many new products. We were successful in getting the DSIR approval for the

recognition of In-house R&D facilities. Our facility was approved by DSIR under Reference

TU/IV-11 (1) /99-2000 & TU / IV –RD/341/2000.

Following are some of the examples of new range of products introduced by Permacel in India

by way of its in-house R&D innovations

Pioneered the self-adhesive tape and label industry in India

First company to manufacture flame retardant range of insulation tapes in India

First to introduce Varnish rich tapes in India

First to develop insulation scheme for Class 200 motors for Indian Railways

Pioneers in new technology for auto applications like lacquer able decals and pre-lacquered

decals

First to develop in-house tamper evident stock for meter seals.

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In August 1999 Permacel was sold to Premchand Roychand and Sons. The new company was

christened PRS Permacel Private Limited. Manufacturing and R&D activities continued at

Andheri plant till we later moved to our current manufacturing plant.

We are the only company in India in our industry segment to be awarded the Integrated

Management System certification covering ISO 9001, ISO 14001 and OHSAS 18001.

Our Achievements

“After the formation of PRS Permacel Private Limited, we have filed 46 patents in Indian Patent

Office. Out of these 31 patents have been granted and rest are under evaluation. We also have

patent on 'In-house tamper evident stock for meter seal' granted by European Patent Office

(EPO) and is valid in Great Britain, Germany and Switzerland. This patent is also granted by

Singapore Patent Office.”

Our R&D achievements during the past 3 years are listed below:

New Products Developed

Cut Back Tape (P 414): Glass cloth based high temperature masking tape was developed for

use of epoxy powder coating on pipes. By using this tape as a cut back tape pipe

manufacturers do not have to cut and remove coated powder for welding of pipes. This has

resulted in saving energy and improvement in productivity.

Cargo tape (P 205): High Tensile Glass cloth flame retardant tape used for cargo holding

area. This tape can withstand the temperature fluctuations especially at very low

temperatures without losing its holding power.

Double side tape (P 760): A highly conformable both side adhesive coated tape having

differential adhesive strength was introduced for casting/manufacturing of blades for wind

mills.

Auto Primer A: Adhesion promoter was developed for enhancing the bonding of

Polypropylene parts on painted metal body of automobiles.

Suretune: Audio visual detection in security/ brand protection seals: This is an innovative

concept by which authenticity of a genuine product can be detected by visual as well as

audio means.

Automobile graphics for robotic application: In order to increase productivity, automobile

manufacturers are introducing lots of automation including application of labels on fuel

tank. We were first to develop labels, which can give bubble free application on tank body

whether applied manually or by robots.

29

In-house developed application tape: We successfully completed the development of

application tape, which can lead to major cost saving. It can also substitute imported

materials and thereby reduce the environmental footprint of transport.

Case Study: Innovative Insulation Solution for Tata Steel

Problem: Ineffective conventional insulation for wire rod mill hood within available space

Conventional Insulation Material was not able to endure temperature of 800˚c and loose

particles would fall on hot steel wires leading to contamination of steel wires.

Constraints: Material Temperature endurance and ease of fitment.

Our innovation: Supertherm 20, which can endure 1000˚ c. The thickness of the insulation is

also reduced at 20 mm against 50 mm, which was needed in conventional insulation.

Case Study: Reducing Temperature of ECU/ Driver Area for Mahindra and

Mahindra (Tractors)

Problem: Temperature on ECU/ driver area was 90˚c post insulation resulting in malfunctioning

of ECU during service. Conventional Insulation could not endure the surface temperature of

250˚c

Constraints: Gap of only 20mm for insulation material.

Our innovation: P510 FRA- Complete FR product, which can endure 250 ˚c. Temperature on ECU

was reduced to 60 ˚c.

New Insulation

(P-520-20)

Old Insulation

(Cerawool)

30

Case Study: Reducing Energy Consumption in Manufacture of Tyres

Problem: High energy consumption in manufacture of tyres

Solution: By implementing proper insulation systems, manufacturing units are significantly

decreasing the overall energy consumption and energy cost at the facility. Optimization is

achieved by reducing heat losses on moulds, presses, steam pipelines and valves.

Other Developments

Chiller Insulation: New Generation insulation material which can be applied online and is

designed to adhere on wet pipes and even takes care of corrosion under insulation

Welding protection solutions: Welding protection solutions to prevent damage caused

during welding operations especially to machineries and equipment in petrochemicals and

refineries.

DG Set Insulation: Customized Thermal insulation solutions for DG set manufacturers, which

meet ROHS standard.

Fuel Lines/ Wire harness protection: Fuel lines and wire harness require protection from

engine heat and need to be insulated for safety. We have developed protection sleeves for

both to enhance the safety of the vehicle.

Insulation

P-510 FRA

31

Besides the new products developed which help reduce the environmental and social footprint,

we constantly work to control pollution and energy consumption at our manufacturing plant

during production. Some of the steps taken are highlighted below:

Pollution Control

We use water based inks in flexo printing and UV curable inks in screen printing. This helps

us to minimize the use of hazardous substances.

We have reduced the solvent content in solvent based rubber adhesives formulations that

we use for our products.

Re-use of silicone liners recovered from one product in another product during process to

reduce waste.

Energy Conservation at the Manufacturing Plant

As a constant effort to conserve energy, every year we undertake cost reduction projects,

which include speed increase, reduction of quantities etc.

32

Environmental Performance

Disclosure on Management

Approach

We at PRS Permacel are committed to

environment management and protection.

We are not only compliant with all the

applicable environmental regulation, but

we are continuously moving beyond

compliance to the adoption of the

precautionary approach to environmental

protection. We have focused our effort on

waste management and energy efficiency

during our operations.

Environmental Management System

We obtained an ISO 14001 certification in

year 2001. Today we are certified by SGS as

an ISO 14001:2004 facility. We maintain a

comprehensive Environment Management

System, which incorporates principles of

prevention of pollution and promotes clean

and safe environment in the organization.

We have set targets for reducing our water

and energy footprint. Also we are working

to reduce our emission of volatile organic compounds in our business operations.

Energy Efficiency

We focus on energy efficiency initiatives and work towards achieving a balance between

manufacturing procedures and the environment. Energy efficient initiatives have shown

positive impacts on cost reduction and are a part of company’s core strategy. Every month, we

calculate the energy consumption and link it with the expenditure to have the better

understanding of scope for saving energy.

Waste Management

We at PRS Permacel are committed to reducing waste generation, reusing / recycling the waste

generated and disposing it in an environmentally sustainable manner.

33

Environmental Initiatives

34

Energy

Energy is considered as a key parameter in cost calculation for the manufacturing industry. Our

demand for energy is fulfilled by two main sources namely Electricity and Fuel resources. PRS

Permacel is taking cognitive efforts in reporting the energy numbers on the card. The total

energy consumption in the reporting year is represented below

We arranged a training session on 5th June, the World Environment Day. The theme of the

training was “Environment Ethics: Challenges and Solutions to preserve our Environment”.

The lecture was given by Dr. Sugandha Shetye, Associate professor, Department of

Chemistry and Environment Science, Coordinator from KJ Somaiya College and also the life

member of Bombay Natural History Society engaged in conservation and biodiversity

research.

35

We always focus on Energy efficient initiatives and work on the sustainable solutions for

achieving balance between manufacturing procedures and Environment. Energy efficient

initiatives have shown the positive impacts on cost reduction and considered as a part of

company’s core strategy. In every month, we calculate the energy consumption and link it with

the expenditure to have the better understanding of scope for saving energy.

Waste

We generate different types of waste as a result of our operations. We classify our waste into

three broad categories namely Hazardous, Non-Hazardous and Recyclable.

Category Description

Non Hazardous Paper and cloth cuttings used in making tapes and labels

Hazardous Chemical, Solvents, Cotton waste, Adhesive's, paints, Used Oil and films

Recycled Packing materials, Paper Putta, Wooden waste, Metal Scrap

Hazardous Waste

Hazardous waste, if recyclable is handed over to a registered recycler for handling and disposal.

Hazardous waste, which cannot be recycled, is disposed in an approved and authorized

hazardous waste treatment, storage and disposal facility (TSDF).

In the reporting year we disposed 16 ton of hazardous waste in the TSDF.

36

Water

Water conservation is an integral part of our Environmental Management Program. Water is

crucial for our business operations. Water is utilized in production process as well as for

maintaining green belt, drinking and domestic use. We are a zero discharge unit. The sewage

and industrial effluent is treated in an Effluent Treatment Plant and the treated water is used in

maintaining the green belt.

On an average, the company utilizes around 1000 cubic meters per month in the reporting year.

37

Social Performance

Disclosure on Management Approach

We believe our employees and the community are the driving forces for our organization and it

is our responsibility to take care of their wellbeing since they are directly or indirectly impacted

by the business operations.

The health and safety of our employees and our customers is our top most priority. We are

constantly working to maintain the health and safety at our manufacturing facility and amongst

our sales and distribution networks. We follow the OHSAS 18001 Management System at our

manufacturing plant. We have a system in place to track all injuries and accidents. We provide

continuous health and safety training to all our employees. Our goal is to remain a “zero

accident” company.

Customer Satisfaction is essential in order to achieve growth and profitability in our company.

We engage with our customers on a regular basis to understand their expectations and

requirements.

Reward and Recognition - Team PRS Permacel

O

38

Occupational Health and Safety

We continuously emphasize the importance of safe working practices not only at our

manufacturing plant but also at all locations across the country where we have sales offices. We

ensure this by providing continuous training to all our employees.

Given our commitment to health and safety, when our manufacturing plant was set up in

Ambernath, we built in the following safety features:

Smoke and heat detectors

Flame detectors in areas where solvents are used

Pressurized hydrant systems, which automatically start the hydrant pump when the hydrant

loses pressure. In case of a power failure, a diesel pump is activated

Carbon dioxide flooding system to smother fire within seconds in the adhesive

manufacturing and coating areas

Sprinkler system in the warehouse and transformer area

Portable fire extinguishers at all locations

Static eliminators on coaters and all related equipment

Machine Guards on all machines

Fire Safety

Use of Personal Protective Equipment

Static electricity checks

Evacuation training and drills

Safe use of cutting tools

We conducted a LPG safety awareness program in collaboration with Gas Safe India Ltd where

experts from M/s Safety Creations gave training as how to prevent the Gas Leakage Accidents

and also how to use LPG safely.

Plant Safety Committee

We have a plant safety committee, which consists of 11 members. 3 members are from the

workers and 8 members are from the management. We were able to retain the zero accident

status in the reporting year.

39

Product Responsibility

Customer Satisfaction

We strive to delight our customers with latest technology and high quality products. It is evident that we constantly work towards improving our products for meeting all requirements and expectations of our clients. In order to better our customer’s expectations, we conduct a customer satisfaction survey every year. The objective of the survey is to examine trends over time so that we can take action on a timely basis, upgrade our products, meet the requirement for TS-16949 and determine how well our company is meeting customer expectations and requirements in comparison with our competitors. The parameters, which are covered in the survey, include product quality, responsiveness, product delivery standards etc. The methodology adopted for customer satisfaction survey is specified in detail below:

The customer satisfaction survey (CSS) is conducted every 3 years and key findings are

interpreted and implemented after detailed discussions with the top management. We plan to

conduct an e-survey from the next cycle of Customer satisfaction survey analysis.

We conduct this survey through internal assessments and do not involve any external agency

for the same. The customer satisfaction survey is carried out on PAN India basis.

The key findings for the last survey were need for establishing independent Design department

and improvement in development time. After the key findings were analyzed the following

initiatives were implemented:

1. New department established with team of design professionals

2. Setting up of a new team to focus on improving product development time.

40

Marketing Communications

There are no incidents of noncompliance with regulations and voluntary codes concerning

marketing communications including advertising, promotion, and sponsorship by type of

outcomes.

41

GRI G4 Content Index

GENERAL STANDARD DISCLOSURES

General Standard Disclosures

Description. Page Number

External Assurance

STRATEGY AND ANALYSIS

G4-1

Managing Director statement on sustainability.

6 – 7

No external Assurance

ORGANIZATIONAL PROFILE

G4-3 Name of the organization 8 No external Assurance

G4-4

Primary brands, products, and/or services

13 – 15


G4-5 Location of organization’s headquarters 45 No external Assurance

G4-6

Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report

10


G4-7 Nature of ownership and legal form 12 No external Assurance

G4-8

Markets served (including geographic breakdown, sectors served, and types of Customers/beneficiaries).

10

G4-9 Scale of the reporting organization. 11 No external Assurance

G4-10

Total number of employees by employment Contract and gender. Report permanent employees by employment type and gender, total workforce by employees, supervised workers and by gender, report total workforce by region and gender, report if substantial portion of work is by self-employees or contractors, report significant variations in employment numbers (seasonal variation).

11


G4-11

Report the percentage of total employees covered by collective bargaining agreements

Not disclosed


G4-12 Describe the organization’s supply chain. 16 No external Assurance

42

G4-13

Significant changes during the reporting period Regarding size, structure, or ownership.

First Sustainability Report No external Assurance

G4-14

Explanation of whether and how the precautionary approach or principle is addressed by the organization

22

No external assurance

G4-15

Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses.

22


G4-16

Memberships in associations (such as industry associations) and/or national/international advocacy organizations in which the organization: • Has positions in governance bodies; • Participates in projects or committees; • Provides substantive funding beyond routine membership dues; or • Views membership as strategic

12-13


IDENTIFIED MATERIAL ASPECTS AND BOUNDARIES

G4-17

All entities included in the organization’s consolidated financial statements and if any of these are not covered in the report.

5


G4-18

Process for defining report content and aspect boundaries and how the organization implemented the Reporting Principles for Defining Report Content

5


G4-19

List all the material aspects identified in the process for Defining Report Content.

24


G4-20

For each material aspect report the boundary within the organization: if aspect is material within the organization, if the aspect is material for all entities within the organization and any limitations regarding the aspect boundary within the organization.

24


G4-21

For each material aspect report aspect boundary outside the organization: if the aspect is material outside the organization, identify which entities or

24


43

groups for which it is material. Describe geographical location where aspect is material for entities identified. Report any specific Limitations regarding aspect boundary outside the organization.

G4-22

Report the effect of any restatements of information provided in previous reports, and the reasons for such restatements.

First Sustainability Report No external assurance

G4-23

Report significant changes from previous reporting periods in the Scope and Aspect Boundaries.


STAKEHOLDER ENGAGEMENT

G4-24

Provide a list of stakeholder groups engaged by the organization

25 - 26


G4-25

Basis for identification and selection of stakeholders with whom to engage

25 – 26


G4-26

Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group.

25 – 26


G4-27

Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting.

25 – 26


REPORT PROFILE

G4-28

Reporting period (e.g., fiscal/calendar year) for information provided

5


G4-29

Date of most recent previous report (if any).


G4-30

Reporting cycle (such as annual, biennial, etc.)

5


G4-31

Contact point for questions regarding the report or its contents

46


G4-32

Table identifying the location of the Standard Disclosures in the report.

39


G4-33

Policy and current practice with regard to seeking external assurance for the report


GOVERNANCE

G4-34

Governance structure of the organization, including committees

19-21


44

under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight

ETHICS AND INTEGRITY

G4-56

The organization’s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics.

23


SPECIFIC STANDARD DISCLOSURES

DMA and Indicators

Description

Identified Omission(s)

Reason(s) for Omission(s)

Page Number

Explanation for Omission(s)

External Assurance.

Material Aspect: Energy

G4-DMA Disclosure on Management Approach

32 No external assurance

G4-EN3 Total fuel consumption from non-renewable & renewable sources


Material Aspect: Effluents and Waste



G4-EN23 Report the total weight of hazardous and non-hazardous waste


Material Aspect: Occupational health and Safety



45

G4-LA5 Formal joint management-worker health and safety committees


G4 – LA6 Total Injury, accidents, lost days and absenteeism


Material Aspect :Product and Service Labelling



G4-PR5 Results of survey measuring customer satisfaction.


Material Aspect: Marketing Communications



G4-PR7 Total number of incidents of noncompliance with regulations and voluntary codes oncerning marketing communications including advertising, promotion, and sponsorship by type of outcomes.


46

Contact Details

Name: Mr. Monil Shah

Mob: 9833199435

Email: [email protected]

Site Address:

PRS Permacel Private Limited (Manufacturing Facility)

Plot No.PL-11/1, MIDC Additional Ambernath Industrial Area

Ambernath (East), Thane- 421 506, Maharashtra, India

Registered Office

PRS Permacel Private Limited

63, Bombay Samachar Marg

Mumbai 400001, Maharashtra, India

CIN : U74999MH1999PTC120475

Website

www.prs-permacel.com

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