1. Introduction This document contains a list of issues that have been resolved in OnGuard 2012 and OnGuard 2012 Hot Fix 1 (HF1), and OnGuard 2012 Service Pack 2 (SP2). This document is intended as a supplement to the OnGuard 2012 SP2 Release Notes.
2. OnGuard 2012 SP2 Resolved Issues
2.1. General • Optimized polling configuration for Lenel controllers does not work when the
secondary path is configured for Ethernet communication (OG-25479): To resolve this issue, upgrade the firmware in the LNL-2210, LNL-2220, or LNL-3330 to version 1.188 or later.
• “ORA 01795 Maximum number of expressions in a list is 1000” error message occurs when a monitoring zone with an Oracle database exceeds 1500 controllers; Alarm Monitoring also stops displaying controllers and OnGuard users cannot log into the system (OG-28998): This release resolves this issue. Systems with more than 1500 controllers operate as expected.
2.2. Access Control • NGP "Door Held Open Pre Alarm" contains unrelated badge data (OG-27712): The
“Door Held Open” pre-alarm event no longer contains any user information and displays correctly in Alarm Monitoring.
• NGP Set Reader mode to "unlock" does not persist if issued while door is opened (OG-27748): This release resolves this issue. The reader remains in unlocked mode after the strike time ends when a set reader command to “unlock” is issued.
• Unable to select Alt Reader type Bioscrypt RS-485 in Local I/O Function Lists (OG-28065): This release resolves this issue. The Bioscrypt RS-485 Alt Reader type can be selected in the Local I/O Function Lists.
2.3. Alarm Monitoring • Alarm Monitoring does not properly exit when the Windows session ends
(OG-24543): This release resolves this issue. Alarm Monitoring exits as expected when the Windows session ends (log-off, shutdown, restart, etc.).
• The Disable/Bypass/Restore functions for Auxiliary Input 2 are applied to Auxiliary Input 1 in Intrusion Mask Groups (OG-27275): This release resolves this issue. Auxiliary Input 2 can be disabled, bypassed, or restored when right-clicked in Alarm Monitoring.
• Custom alarm for Open Line Active event on door contact and REX does not work (OG-27343): This release resolves this issue. Custom alarms for the Open Line Active event work as expected.
• Alarm Monitoring intermittently crashes during alarm acknowledgment (OG-27383): This release resolves an issue in which intermittent crashes occurred in multiple instances of Alarm Monitoring when group acknowledgments were simultaneously made at more than one monitoring station.
• Auto Cardholder Display for Access Alarms option does not work (OG-27432): This release resolves this issue. When a valid badge is presented, the Cardholder Form appears in a small window in Alarm Monitoring and does not interfere with the Alarm Monitoring window.
• The Start Guard Tour dialog box and the Select Guard panel display badges for active and inactive Cardholders (OG-27477): This release resolves this issue. Only active cardholder badges are displayed in the Start Guard Tour dialog box and on the Select Guard panel.
• Alarm Monitoring disappears when closing a video window and System Administration is maximized in the background (OG-27809): This release resolves this issue. Alarm Monitoring remains maximized after a video player window is closed.
• Alarm Monitoring crashes intermittently when configuring System Status options or performing other Hardware Tree operations (OG-27928): This release resolves an issue in which Alarm Monitoring would crash unexpectedly when trying to configure System Status options.
• When the database connection is lost, Alarm Monitoring may crash when saving the currently displayed alarms (OG-28224): This release resolves this issue. Alarm Monitoring no longer crashes if the database connection is lost.
• Historical traces of large databases can cause Event Polling Stopped errors (OG-28853): This release resolves an issue in which Event Polling Stopped errors occurred when performing historical traces of databases with 18 million or more events.
• Alarm Monitoring crashes at least once a day (OG-28875): This release resolves an issue with internal processing methods that caused Alarm Monitoring to crash at least once a day.
• Execute command on click not working with floating mode and Cardholder window (OG-29009): This release resolves this issue. The single-click Execute function works as expected.
• Alarm Monitoring stops responding when Mustering (Hazardous Area) has started and there are more than 20 action groups in System Administration (OG-29136): This release resolves this issue. Alarm Monitoring functions as expected.
2.4. Application Server • Web VideoViewer does not work on an Enterprise system when a user logs in with the
<All Segments – Master – Recursive> segment (OG-27366): This release resolves this issue. Logging into Web VideoViewer works as expected.
2.5. Archives • Errors during scheduled archiving cause the scheduled action to show as successful
(OG-28922): This release resolves this issue. The scheduled action completes as expected.
• Cannot configure Archiving on a region without All Segments – Master – Recursive permission (OG-29284): This release resolves this issue. Users can configure Archiving as expected on a segmented and Enterprise system.
2.6. Area Access Manager • Searching by access level does not work (OG-27199): This release resolves this issue. The
2.7. Badge Designer • Text Case Type in Badge Designer does not change the case for national characters
(OG-27700): This release resolves this issue. National characters are changed to upper or lower case as expected.
2.8. Badge Printing • Print active badges for all cardholders when searching by Access Level does not work
(OG-27386): This release resolves this issue. The “Print active badges for all cardholders matching current search criteria” option is available when searching by access level.
2.9. Badge Types • Unable to edit badge types at Enterprise Regions when Badge Type Segmentation is
enabled (OG-29079): This release resolves this issue. The badge type can be modified in the region with its segment configured as secondary segment.
2.10. Cardholder Data Import • When importing TWIC or PIV, data for some fields is not included (OG-28537): This
release resolves this issue. The data in all fields is imported as expected.
2.11. Cardholder View • When switching the person type on the Cardholder screen, combo boxes disappear
(OG-17674): This release resolves an issue in which combo boxes on the Cardholder user interface disappeared when switching the person type. This behavior also occurred when using List Builder, and has been fixed.
• Bulk level access assignments spike the resource levels of the License Server (OG-26985): This release resolves this issue. Bulk level access assignments no longer spike the resource levels of the License Server.
• If custom scripts are used, the Cardholder screen may not always refresh after editing a record (OG-27401): This release resolves this issue. The custom-updated content displays as expected.
• Default Door UDF does not properly display label or correctly adhere to Field/Page permissions (OG-28857): This release resolves this issue. The default door drop down list is correctly displayed when users with different permissions log into OnGuard.
• When using the random PIN codes function, a unique PIN is not always generated for badges, thus causing duplicate errors at the user interface (OG-27511): This release resolves this issue. The random PIN codes function works as expected.
• Incorrect results occur when searching for a cardholder by access level (OG-28190): This release resolves this issue. The correct records are returned when searching for a cardholder by access level.
2.12. Card Management System (CMS) • Cannot view CMS to OnGuard Badge Linking Status at Cardholder/Logical Access Tab
(OG-26941): This release resolves this issue. The CMS Server can be selected on the Logical Access Tab as expected.
2.13. Communication Server • Event Flooding of LNL-500, LNL-1000, and LNL-2000 Panels (OG-20357): This release
resolves an issue that occurs when a panel is flooded with events (tens of thousands) after having its network connection restored.
• Repeatedly enabling and disabling the controller’s battery crashes the Communication Server (OG-27141): This release resolves this issue. If the controller’s battery is repeatedly enabled and disabled, the controller goes offline for approximately 3 seconds rather than indefinitely.
• LNL-2210 readers report false “Locked” statuses (OG-27335): This release resolves an issue with the Communication Server in which LNL-2210 readers reported false “Locked” statuses.
• Assigning intrusion authority levels can slow down the database download (OG-27424): This release resolves this issue. Downloads progress as expected.
• Old alarms appear in Alarm Monitoring after restarting the Communication Server for NGP and CASI controllers (OG-27434): This release resolves this issue. Old alarms no longer appear in Alarm Monitoring after restarting the Communication Server.
• Time zone values in the OnGuard database reader table create NAK errors with Lenel controllers (OG-27826): This release resolves this issue. Time zone values no longer create NAK errors with Lenel controllers.
• False “Not configured” alarms appear for Lenel inputs (OG-28648): This release resolves this issue. No abnormal events are displayed when different input states are triggered on an LNL-1100 or LNL-1100-U.
• License error occurs when running the diagnostic tool for the Communication Server on an Enterprise system (OG-28908): This release resolves this issue. The diagnostic tool for the Communication Server runs as expected on an Enterprise system.
2.14. DataConduIT • DataExchange and DataConduIT do not properly handle user-defined decimal
numbers (OG-26996): This release resolves this issue. DataExchange and DataConduIT handle user-defined decimal numbers as expected.
• Cannot assign access levels using DataConduIT when the Badge Type's ID Allocation = "import from card" (OG-27172): This release resolves this issue. DataConduIT can be used to assign access levels when the badge type’s ID allocation = “import from card.”
2.15. DataExchange • Date fields do not export from DataExchange (OG-18631): This release resolves this
issue. DataExchange exports date fields as expected.
• Date segments must be separated (YYYY/MM/DD) and cannot be adjacent (YYYYMMDD) when configuring the date and time using DataExchange (OG-26120): This release resolves this issue. Date segments do not need delimiting characters, such as a “/”, in between each date segment.
• DataExchange script hangs due to post execution SQL operating on source/target information (OG-27398): This release resolves this issue. Post-execution statements successfully run after exporting data from EMP. Cardholder information is also correctly updated.
2.16. Database Setup • Database Setup displays an error message for
Video_Tour_Step.LnlReplUPDVideoTourStep (OG-28472): This release resolves this issue. Database Setup no longer displays an error message for Video_Tour_Step.LnlReplUPDVideoTourStep.
2.17. Digital Video • Custom Overlay Dialog has two hard coded error messages (OG-21868): This release
resolves this issue. The error messages in the Custom Overlay Dialog have been moved to text strings to allow for translation.
• Remote monitors are not added to Monitor Device Groups (OG-23731): This release resolves this issue. Remote Monitors are added to the Monitor Device Group as expected.
• RC-C Recorders do not appear in the Recorder List when adding cameras (OG-24380): This release resolves this issue. RC-C Recorders appear in the Recorder list in System Administration as expected when adding devices.
• Alarm Monitoring crashes when launching video from the CCTV server that is offline (OG-27179): This release resolves this issue. Alarm Monitoring operates as expected when launching video from the CCTV server.
• .asf video export does not work (OG-27251): This release resolves an issue in which, after upgrading OnGuard, only a short segment of .asf video export would work, and segments 15 minutes or longer in length would not export at all. .asf video exports work as expected in this release.
• Capture image of recorded video changes exported image resolution (OG-27380): This release resolves this issue. Captured images of recorded video no longer affect the resolution settings for exported images.
• Alarm Monitoring crashes when retrieving video from a GoVision 1 recorder (OG-27746): This release resolves this issue. Alarm Monitoring works as expected when retrieving video from supported recorders.
• PTZ control does not work in Bosch matrix switchers on analog cameras with addresses higher than 128 (OG-27939): This release resolves this issue. PTZ control works as expected.
2.18. Directories/SSO • OnGuard uses oldest SID instead of newest SID for directory link (OG-27526): This
release resolves this issue. OnGuard now uses the newest SID for a directory link when the end-user moves an active directory, or disables/re-enables an active directory.
2.19. Forms Designer • The “Assign to” label is missing from the Default Door on the Properties page for
Forms Designer > Cardholder (OG-24545): This release resolves this issue. The “Assign to” label for the Default Door is no longer missing.
2.20. Installation • Add-on installation with panel properties XML fails to execute (OG-27022): This release
resolves an issue with the XML database entries for an add-on installation.
• The Help > About screen for the Import Module shows the wrong version of OnGuard (OG-27131): This release resolves this issue. The Help > About screen shows the correct version of OnGuard.
• Front Desk with SDK 10.00.08 does not support CSS Snapshell (OG-27651): This release resolves this issue. Front Desk with SDK 10.00.08 supports CSS Snapshell.
• OnGuard does not install correctly on a system running Windows 8.1 with Update 1 (OG-29334): This release resolves this issue. OnGuard installs as expected on a system running Windows 8.1 with Update 1.
2.21. Language Pack • Windows Regional and Language Option "Language for non-Unicode programs" causes
functional problems with OnGuard (6x-9904): This release resolves this issue. Unicode and non-Unicode characters are now properly handled and displayed independent of the selected language for the system locale.
• Deploying all Language Pack files for all installations causes problems when the locale for the operating system is non-English and the appropriate LP license is not present (OG-27532): This release resolves this issue. Language packs can be deployed on non-English operating systems regardless of license options.
2.22. Licensing • Memory leaks occur over time in License Server when running with a FlexNet license
(OG-27517): This release resolves this issue. Memory leaks in the License Server no longer occur when running with a FlexNet license.
• License Server Service intermittently crashes when parameters are specified (OG-27127): This release resolves an issue with the Files(x86)\OnGuard\LicenseServer.exe parameter that resulted in intermittent crashing of the License Server Service.
2.23. Linkage Server • Scheduled actions and/or Global I/O executions are delayed when Linkage Server runs
for a period of time (OG-26684): This release resolves this issue. Scheduled actions and Global I/O executions occur as expected.
• E-mail notifications do not contain cardholder data for NGP "Verify User" and "Alarm Silenced" alarms (OG-27156): This release resolves this issue. E-mail notifications now contain the missing NGP alarms.
2.24. NGP • Central station communication with Worldwide Modem 120-3633L does not work
after upgrading to NGP Firmware 1.02.034 (OG-29114): NGP firmware 1.02.036 resolves this issue. Central station communication via the Worldwide Modem 120-3633L works as expected.
2.25. OpenDevice • The Lnl_SetPanelTerminals method is not called from OnGuard as with previous
versions (OG-26861): This release resolves this issue. OnGuard calls the Lnl_SetPanelTerminals method as expected.
2.26. Replication Admin • Replication Administration is slow to connect to all servers in the zone (OG-27541):
This release resolves a threading issue that caused Replication Administration to take longer than expected to connect to all of the servers in a zone.
2.27. Replicator • Errors occur with Replication after modifying Alarm Mask Groups (OG-27382): This
release resolves this issue. Replication occurs as expected.
• Events, User Transaction, or Alarm Acknowledgments are not always replicated on Oracle-based Enterprise systems (OG-27391): This release resolves this issue. Events, user transactions, and alarm acknowledgments are replicated as expected on an Enterprise system running an Oracle database.
• Bioscrypt fingerprint templates are not replicating to regions after being enrolled on the Master Server (OG-27492): This release resolves this issue. Bioscrypt fingerprint templates replicate as expected.
• “Upload logging records” function in Replicator causes errors (OG-27635): This release resolves this issue. The “Upload logging records” function works as expected.
• Replicator generates transactions that are skipped during a full download (OG-28291): This release resolves this issue. Replicator no longer generates unnecessary transactions.
• After a download, badges with assigned default access group from Master to Region are not downloaded to the controller (OG-28348): This release resolves this issue. Badges, including those from Master to Region, are downloaded to the panel as expected.
• The redundant processing in Replicator does not work on an Oracle database (OG-28377): This release resolves this issue. Replicator’s redundant processing works as expected.
• Replicator inadvertently removes the Default Access Group configuration on a badge type (OG-28585): This release resolves this issue. Replicator no longer removes the Default Access Group configuration from any badge type.
• Replicator performance drops when handling high volumes of transactions (OG-28604): This release resolves this issue. Changes made to Replicator queries have improved Replicator performance.
• Replicator should only drop hardware-related referential integrity if hardware transactions exist (OG-28679): This release resolves this issue. The integrity is only dropped when transactions exist.
2.28. Reports • Last Location report on Enterprise may not necessarily display most recent Last Access
(OG-27618): This release resolves this issue. The Last Location report displays the correct values as expected.
2.29. System Administration • Cardholder page does not refresh; drop-down boxes disappear when scrolling through
page (OG-25614): This release resolves this issue. The Cardholder page refreshes and displays all drop-down boxes as expected.
• First card unlock is not available in reader time zones for OAAP locks (OG-27158): This release resolves this issue. The “First Card Unlock” checkbox is now available on the Timezone/Reader Modes tab in System Administration > System Account > Holidays/Timezones.
• "Print active badges for all cardholders matching current search criteria" option is not available if Badge Status is part of search criteria (OG-27192): This release resolves this issue. The “Print active badges for all cardholders matching current search criteria” option is available.
• Bulk assign access levels fails when logged into all segments (OG-27308): This release resolves this issue. Bulk assigning of access levels in an Enterprise system works as expected.
• Configuration updates are not sent to the Communication Server when a controller's address has changed (OG-27345): This release resolves this issue. Configuration updates are sent and received as expected.
• Reading in of Alarm Inputs/Outputs causes long load times and performance issues in the user interfaces for Alarm Panel and Monitor Zone (OG-27710): This release resolves this issue. The reading in of Alarm Inputs/Outputs no longer creates long load times or performance issues in System Administration.
• A segment user with only regional segment rights can add <All Segments – Master – Recursive> access group (OG-27908): This release resolves this issue. A segment user with only regional segment rights can no longer add the <All Segments – Master – Recursive> access group.
• NULL values are entered when adding a reader using the wizard, which creates NAKs from the controller and floods the Error Log (OG-28579): This release resolves this issue. Readers are added as expected when using the Wizard. NAKs are no longer created and the Error log is no longer flooded.
• A database query failure may accidentally delete valid badges from panels (OG-29056): This release resolves this issue. Badges are no longer accidentally deleted.
2.30. VideoViewer • Systems with large numbers of cameras take longer than expected to load in
VideoViewer (OG-27693): This release resolves this issue. Cameras load as expected in VideoViewer.
2.31. Visitor Management • Visits form excessively polls the Visit table (OG-27277): This release resolves this issue.
The Visits form no longer excessively polls the Visit table.
2.32. Web Area Access Manager • Web Area Access Manager does not return video to a segment user (OG-27349): This
release resolves this issue. Web Area Access Manager returns video to users as expected.
• The User Transaction report shows the badge key instead of the badge ID (OG-27409): This release resolves this issue. The User Transaction report shows the correct information.
• Web Area Access Manager does not work in Windows® Internet Explorer 11® (OG-28618): This release resolves this issue. Web Area Access Manager works as expected in Windows Internet Explorer 11.
2.33. Web VideoViewer • Web VideoViewer crashes when an offline camera is clicked (OG-25035): This release
resolves an issue that caused VideoViewer (Browser-based Client) to stop responding when an offline camera is selected.
3. OnGuard 2012 HF1 Resolved Issues This section contains a list of issues that have been resolved in OnGuard 2012 Hot Fix 1.0.
3.1. Access Control • Turnstile Mode Issues: Access Granted/Door Used When First Person is in Turnstile
and Second Person Presents Badge (OG-12944): Turnstile Mode now pulses strike even when turnstile status input is asserted. Upgrading to panel firmware version 1.173 or later is required.
• LNL-2220 Panel incorrectly shows connection type shown reboot (OG-22798): This release resolves an issue in which an LNL-2220 panel displayed an incorrect connection type on its web configuration page. Upgrading to panel firmware version 1.173 or later is required.
• LNL-1320-U with firmware v.10.11 goes offline when downstream from an LNL-8000 (OG-23059): This release resolves this issue. An LNL-1320-U with firmware v.10.11 installed stays online when connected to an LNL-8000.
• A fire alarm point restored at keypad and NGP keypad displays as “Burglary Restored” in Alarm Monitoring (OG-23078): This release resolves an issue in which a fire alarm point that is restored at the keypad and NGP keypad displays as “Burglary Restored” in Alarm Monitoring. A restored fire alarm point now displays as “Fire Restored” in Alarm Monitoring.
• Automatic changes does not work properly when ILS time zones assigned to ILS locks are not in order (data sent from PDA) (OG-24483): This issue is resolved in the ILS PDA Application version 2.0.4.5.
• V-Station 2G/3G Keypad does not operate in Cipher Mode when connected to an LNL-1300 Series 2 Single Reader Interface Module (OG-24516): This release resolves this issue. Cipher Mode works as expected for both V-Station 2G/3G Keypads. All other user commands entered at the V-Station 2G/3G Keypads also work as expected.
• ILS Wireless Lock displays incorrect battery level indication (OG-25729): ILS Controller firmware version 3.0.0.24 resolves this issue. The correct battery level for ILS controllers is displayed.
• No way to release the Mercury Local I/O time zone once it is activated (OG-25786): This release resolves this issue. The Pulse command can be used to release the time zone to normal operation from a prior permanent activation or deactivation.
• Cards encoded with specific badge numbers are not read by the iCAM 4000 or iCAM 7000 Iris cameras (OG-26057): This issue is resolved with iCAM 4000 firmware version 3.05.02 and iCAM 7000 firmware version 7.08.02.
• iCAM 4000 and iCAM 7000 Iris Cameras are not reading cards in Option 1 when using an external reader (OG-26058): This issue is resolved with iCAM 4000 firmware version 3.05.02 and iCAM 7000 firmware version 7.08.02.
• Global I/O actions stop functioning after SQL Server is restarted (OG-26608): This release resolves this issue. Global I/O actions continue to function as expected after SQL Server is restarted.
• Tailgate option (Readers Form>Settings Tab) is not correctly validated for Mercury readers (OG-26860): This release resolves this issue. The Tailgate option validates for Mercury readers as expected.
• Users without internal accounts cannot add event text to Global I/O Generic Event type (OG-26865): This release resolves this issue. Users are not required to have an internal account in order to add event text in the Event Text field when creating a Generic Event global I/O.
• Verification errors occur when using the 4GFXS Readers with the LNL-1320 Dual Reader Interface Module (OG-27036): This issue is resolved using the following updates:
• LNL-1320 firmware version 1.55 • Bioscrypt 4G firmware version 4.1.12.0.2.0.0
3.2. Alarm Monitoring • “Biometric Mismatch, No Biometric Template Data” alarms reported in Alarm
Monitoring (OG-18857): This release resolves an issue in which “Biometric Mismatch, No Biometric Template Data” alarms are reported in Alarm Monitoring when an RSI Handkey biometric score in a cardholder’s biometric template surpasses the individual/system rejection threshold.
• Performance issues when loading Alarm Monitoring with several video devices configured (OG-22530) (OG-24679): This release resolves this issue. Alarm Monitoring loads as expected.
• Alarm Monitoring: Multiple events are generated for all readers when modifying a single reader (OG-22788): This release resolves an issue in which multiple events are generated for all readers when modifying a single reader.
• “SMux Provider: Physical connection is not usable” errors when acknowledging alarms (OG-24883): This release resolves an issue that caused “SMux Provider: Physical connection is not usable” errors when acknowledging alarms.
• Alarm Monitoring does not exit properly when Windows session ends (OG-24543): This release resolves an issue that caused Alarm Monitoring to not exit properly when the Windows session ends.
• “Intercom Exchange Failure” message in Alarm Monitoring (OG-24692): This release resolves an issue with how intercom failure and restoral messages are displayed in Alarm Monitoring. When an intercom is disconnected, Alarm Monitoring now shows “Intercom Exchange Failure.” When the intercom is reconnected, Alarm Monitoring now shows “Intercom Exchange Failure OK.”
• Custom format not supported for Omnikey proximity card (OG-24775): This release supports custom Omnikey proximity card ATR decode formats.
• Failure to activate/deactivate/pulse “Both Reader Auxiliary Outputs” in Alarm Monitoring (OG-24922): This release resolves an issue when attempting to activate, deactivate, or pulse the auxiliary outputs on a reader from Alarm Monitoring.
• In Alarm Monitoring - Edit menu items are duplicated for custom added menu items (OG-25090): This release resolves an issue in which Edit menu items are duplicated for custom added menu items.
• Separating readers connected to the same Reader Interface Module can create a “Reader Interface Offline” status in Alarm Monitoring (OG-25217): In order to separate readers connected to the same Reader Interface Module RIM) with monitoring zones, the second reader must contain the first reader. Otherwise, a “Reader Interface Offline” status (yellow “X”) appears next to the RIM in Alarm Monitoring.
• Duplicate Key Errors when adding in the hex address of Spider Alert device (OG-26204): Configuration of hexadecimal addresses with combinations of a letter and a number is configured and saved where it previously failed. The devices are present online and report alarms correctly in Alarm Monitoring.
• In Alarm Monitoring, if a software communication error occurs with an NGP, the NGP panel icon is marked with the wrong indication (OG-26620): This release resolves an issue in which the NGP panel icon in Alarm Monitoring displays as black (offline) instead of red when experiencing a software communication error. The icon now displays as intended.
• When sending Generic Input events, the alarm name is displayed in OnGuard instead of the text that associated with the event (OG-26778): In Alarm Monitoring, when Generic Input events are sent, its associated text now appears for the alarm description instead of only the alarm name. Generic Input events are:
• Input Alarmed - L_GENERIC_INPUT_ALARMED • Input Normal - L_GENERIC_INPUT_NORMAL • Input Low Low - L_GENERIC_INPUT_LOW_LOW • Input Low - L_GENERIC_INPUT_LOW • Input High - L_GENERIC_INPUT_HIGH • Input High High - L_GENERIC_INPUT_HIGH_HIGH
• The “Next to Master/Perimeter Arm” checkmark does not display in the Alarm Monitoring hardware tree (OG-26864): This release resolves this issue. The checkmark appears next to the appropriate selection based on the current area arming state.
• Performance issues with loading of Alarm Monitoring on a client with increased latency and large number of hardware devices (OG-27079): This release resolves an issue in which the time required to complete login and loading for Alarm Monitoring took much longer than expected.
• Custom “Out of Zone Device Camera linkage” shows blank (white) video window for out-of-zone video recorders (OG-27125): This release resolves this issue. Video windows in Alarm Monitoring work as expected.
3.3. Area Access Manager • A user’s assigned Area Access Manager levels can be accidentally removed when
segments are in use (OG-25276): This release resolves this issue. Area access manager levels assigned to a user are retained when segments are enabled.
3.4. Badge Printing • Zebra ZXP Series 3 USB Card Printer requires addition to ACS.INI default file to enable
encoding (OG-25042): This release resolves the encoding issue with the Zebra ZXP Series 3 USB Card Printer. The ACS.ini default file includes the syntax to enable encoding for this printer.
• Cannot Modify Badge ID in System Administration after printing badge (OG-25861): Users are now able to Modify Badge ID after printing if the badge type, badge ID allocation is set to “From ‘Cardholder ID’”.
• Magnetic Encoding does not work on a Zebra ZXP Series 8 Card Printer (OG-26197): This issue is resolved using driver version 4 and firmware version R3.01.00 supplied by the card printer manufacturer.
• Error encoding LG Iris Iclass card format to Book 1 on HID Corporate 1000 Iclass 2004PGGMN cards (OG-27195): This release resolves this issue. The LG Iris Iclass card format can be encoded on IHID Corporate 1000 Iclass 2004PGGMN cards as expected.
3.5. Cardholder View • ID allocation skips badge ID when "Change Badge Status" dialog is cancelled
(OG-23520): This release resolves an issue in which ID Allocation skipped badge ID when the "change badge status" dialog was cancelled.
• “Save on Exit” feature does not save the “Show Last Attempted Access” preference from Cardholder Form (OG-27086): This release resolves this issue. The cardholder preference settings are saved after logout and login when selecting "Save Settings on Exit" feature in "View" menu.
3.6. Client Update • Automatic client update not working on localized installations (OG-26392): This release
resolves this issue. The automatic client update works as expected.
3.7. Communication Server • Software Connection Error: Panel offline unless the Communication Server is run as an
authenticated user (OG-22419): This release resolves this issue. The panel comes online when the Communication Server is started as a service.
• Galaxy GD520 alarms for Keypad, RIO, and Central unit do not get reported uniquely (OG-24071): This release resolves an issue that caused Galaxy GD520 alarms for the Keypad, RIO, and Central unit to not get reported uniquely.
• Firmware download to Mercury panels may take longer than expected (OG-25503): This release resolves an issue in which a default poll delay resulted in firmware download times that were much longer than expected. In this release, the poll delay is automatically adjusted based on the online panel count.
• Database download breaks the Auxiliary Output 2 Function for the strike follower (OG-25631): This release resolves this issue. The Auxiliary Output 2 function for the strike follower works as expected after a database download.
• Access events are not logged in the database if the STATUSTZ, DENYTZ, and/or the GRANTTZ fields in the READER table are set to NULL (OG-25672): This release resolves this issue. Access events are logged as expected.
• Communication server startup performance can be greatly improved (OG-25707): Load time for records in the database has been improved by retrieving information when the Communication Server is first started.
• Downloading holidays to an offline device may contain an incorrect value for the number of holidays (OG-26849): This release resolves this issue. Holidays are downloaded as expected.
• If the database download is aborted, the database download "In Progress" state may hang (OG-26870): This release resolves this issue. The database download process stops as expected if aborted.
• Alarm Monitoring does not display the correct state for an area (OG-26921): This release resolves an issue in which Alarm Monitoring did not show the correct state for an area when the area was in the "not ready for arming," "bypassed points," and/or the "forced points" states. Alarm Monitoring now shows the correct area state.
• After upgrading OnGuard, Enterprise installations may see Communication Server errors or issues with the Last Location replication (OG-26940): This release resolves an issue in which, after an upgrade, “Event Polling Stopped” errors would appear in Alarm Monitoring or errors with the Last Location replication would occur.
3.8. Database • UTC conversion utility must be run before last location records can be changed
(OG-24370): With this release, the Last Location records can be changed without first running the UTC conversion utility.
• Database anomalies cannot be addressed after running the setup assistant (OG-24653): This release resolves an issue in which reported database anomalies could not be addressed and fixed after running the Setup Assistant.
• Subsequent run of database setup fails for upgraded database (OG-26279): This release resolves this issue. Database Setup runs as expected when upgrading the OnGuard database.
3.9. DataConduIT • When passing in time properties to an incoming DataConduIT message queue, the UTC
offset is ignored and set to -240 minutes (OG-21836): Before this release, when passing a message through an incoming message queue to the DataConduIT message queue service, it would accept time of the format 2010-12-20T14:30:00. However, it would ignore any UTC offset passed in, and set the offset to -240 minutes. After this fix, it now accepts time in the following 3 formats:
• 2010-12-20T14:30:00 (The UTC offset is set to the UTC offset on the machine in which DataConduITQueueServer.exe is running on.)
• 2010-12-22T21:00:00-05:00 (The offset is specified: -5 hours in this case. Positive/negative offsets and non-zero minutes are supported as well.)
• 2010-12-22T21:00:00Z (The trailing Z indicates that the time is specified in UTC.) • DataConduIT – SendIncomingEvent does not work for NGP panels (OG-24185): This
release resolves this issue. SendIncomingEvent works as expected for NGP panels.
• Wrong deactivate date for visitor badge when visit is signed in using DataConduIT (OG-24680): This release resolves an issue that caused the wrong deactivate date for the visitor badge when the visit is signed in using DataConduIT.
• Unable to filter Lnl_LoggedEvent by AccessResult in DataConduIT (OG-24714): This release resolves this issue. The query for Lnl_LoggedEvent filter by AccessResult works as expected.
• DataConduIT - Cannot create a badge when the badge type's ID allocation = "import from card" (OG-25075): This release resolves an issue in which a badge cannot be created when the Badge Type's ID Allocation = "import from card".
• DataConduIT - Cannot create badge when "Automatic" is selected on Cardholder Options > Badge ID Allocation (OG-25397): This release resolves this issue. Badges can be created as expected.
• Defining custom alarms can put multiple items on the message queue and create delivery database errors (OG-25464): This release resolves an issue. Custom alarms can be defined in DataConduIT as expected.
• DataConduIT allows a visit to be added without setting a scheduled time in and time out (OG-25693): This release fixes this issue. DataConduIT now requires a scheduled time in or time out when added a visit.
• DataConduIT crashes when empty alarm is pulled from alarm list (OG-25856): This has been fixed so that DataConduIT continues to function properly.
3.10. DataExchange • DataExchange fails to copy access levels (OG-26184): This release resolves this issue.
DataExchange copies access levels as expected.
• DataExchange actions intermittently report failure even though the script runs properly (OG-26854): This release resolves this issue. DataExchange reports the correct status when executing an action via the Scheduler.
3.11. Default Data • December 2011 Microsoft® time zone updates (OG-24776): This release includes the
December 2011 Microsoft time zone updates.
3.12. Digital Video • PTZ Zoom in NetEVS is reversed (OG-23778): This release resolves an issue that caused
PTZ zoom in NetEVS to be reversed.
• Speed control text does not update in a timely manner on video window (OG-25049): This release resolves an issue in which speed control text does not update in a timely manner on Video Window.
• Recorder/channel statistics not available in Prism (OG-25205): This release resolves an issue that prevents recorder and channel statistics from being retrieved in Prism.
• PTZ preset import has duplicates and also deletes and re-adds existing presets (OG-24081) (OG-25220): This release resolves an issue in which PTZ Preset Import has duplicates and also deletes and re-adds existing Presets.
• Simultaneous PTZ preset actions executed through Global I/O’s increase handle count and memory usage in Linkage Server (OG-25298): This release resolves an issue in which linkage server bandwidth was heavily taxed by PTZ preset actions executed via global I/O’s. The linkage server is able to handle the PTZ preset action load.
• Video Viewer takes longer than expected to display status tree (OG-25477): This release resolves an issue in which the status tree in Video Viewer took longer than expected to open upon log-in.
• Video from third party recorder does not display in Alarm Monitoring (OG-27089): This release resolves an issue in which video from a third party recorder would not display in Alarm Monitoring even though the video displayed in System Administration and Video Viewer.
• .asf video export does not work (OG-27251): This release resolves an issue in which, after an OnGuard upgrade, only a short segment of .asf video export would work, and segments 15 minutes or longer in length would not export at all. .asf video exports work as expected in this release.
3.13. Elevators • Otis Compass integration does not include NGP readers in the Elevator Terminal >
Access Control Configuration > Reader combo box (OG-25896): NGP readers are now included on this configuration form for Elevator Dispatching (Elevator Terminal > Access Control Configuration).
• Elevator terminals: after period of inactivity or several reconfigurations, terminal can lose communication with assigned reader (OG-26090): After reconfiguring elevator terminals or after a period of inactivity, the terminal would not respond due to loss of communication. This has been fixed so that communication is maintained between the reader and the terminal.
• Elevator Dispatching: after ITS hardware (DES, DER) lost and restored network communication, hardware is not properly updated (OG-26106): Previously, if there was a period of inactivity or a disconnection, upon reconnection, the terminal would not go to the correct destination floor. After communication has been lost and restored, terminals now continue to function properly.
3.14. Enterprise • Cannot add or change a user via DataConduIT in an Enterprise installation or
segmented system (OG-16060): This release resolves this issue. Users can be added or changed using DataConduIT in an Enterprise installation or segmented system as expected.
• DataConduIT does not allow badge modifications if the badge’s ID belongs to a non-local range (Enterprise) (OG-25680): This release resolves this issue with Enterprise systems that use ID ranges for the IDs of a given badge type.
• Triggers added to the Enterprise master database on upgrade cause invalid hardware transactions to be logged (OG-26933): This release resolves this issue. The triggers added to the Enterprise master database during an upgrade are now properly tagged.
3.15. FormsDesigner • Default door field not recreated with default value when making a form change;
DataConduIT breaks (OG-25275): This release resolves an issue in Forms Designer that affects the performance of DataConduIT.
3.16. Guardall • Guardall Px/Qx/Rx status issue with arming/disarming (OG-24538): This release
resolves a Guardall Px/Qx/Rx status issue with Arming/Disarming.
• Guardall Px/Qx/Rx Panels do not report events to OnGuard while panel is offline with the Communication server (OG-24689): This release resolves an issue in which Guardall Px/Qx/Rx panels did not report events to OnGuard while offline.
• Alarm Monitoring does not display “Burglary Restore” after the system is reset (OG-24723): This release resolves an issue in which Alarm Monitoring continues to show “Burglary Alarm” after a Guardall system is reset. Alarm Monitoring now shows “Burglary Restore” when the system is reset.
• Guardall panel clock can be up to 59 seconds off from the actual time (OG-24823): This release resolves an issue in which a Guardall panel clock can be up to 59 seconds off from the actual time.
• Guardall Px device translator is filtering out the Set/Unset alarms from being reported to OnGuard (OG-25249): This release resolves an issue in which the Guardall Px device translator is filtering out the Set/Unset alarms from being reported to OnGuard.
• Guardall Px/Qx/Rx Area Status does not display properly in Alarm Monitoring when the panel first comes online (OG-25267): This release resolves an issue in which Guardall Px/Qx/Rx Area Status does not display properly in Alarm Monitoring when the panel first comes online.
• Guardall - Data truncated message on configuration (OG-25990): When configuring a Guardall EMEA panel, a “Data truncated” message no longer occurs when making modifications on the Guardall PX Config tab.
3.17. Installation • FIPS Mode Configuration utility generates an “Invalid Certification” error message
(OG-25321): This release resolves an issue in which the FIPS Mode Configuration Utility displayed a certification error message when launched.
• Add-on installation with panel properties XML fails to execute with OnGuard 2012 (OG-27022): This release resolves an issue with the XML database entries for an add-on installation.
3.18. Licensing • FLEXnet license deactivation over phone may not provide a return code to deactivate
the license (OG-25292): This release resolves this issue. The return code to deactivate the license is now provided.
• Cannot change the username and password in License Administration (OG-26844): This release resolves this issue. The username and password can be changed in License Administration.
• License Server leaks memory over time when running with a FLEXnet license (OG-27517): This release resolves this issue. Use of a FLEXnet license does not cause the License Server to leak memory.
3.19. Linkage Server • Use or Lose Badge feature generates a syntax error after upgrading OnGuard
(OG-26480): This release resolves this issue. The Use or Lose Badge type works as expected.
3.20. NGP • ACS.INI setting that controls the NGP 'Access service menu' and 'Perform service test'
permission profile configuration should be removed (OG 24446): This release resolves this issue. The ‘Access service menu’ and ‘Perform service test’ checkboxes are only enabled for the NGP intrusion mode.
• NGP Panel denies access to cardholders and generates an Invalid Badge Alarm report when unable to locate the badge records (OG-24467): This release resolves an issue in which an NGP panel denied access to cardholders with valid, active badges and properly configured access levels in OnGuard. The NGP panel was unable to locate the badge records and denied access to the cardholders, thus resulting in an Invalid Badge Alarm report in OnGuard. With this release, the NGP panel successfully locates the badge record and grants access to the cardholder.
• NGP LCD keypad multi-badge delay not properly configured in panel (OG-24690): This release resolves this issue. The multi-badge delay is now properly configured in the panel.
• Schedules configured on an NGP Panel do not function properly during Daylight Saving Time (DST) transitions (OG-24712): This release resolves this issue. Schedules now function as expected during DST transitions.
• NGP schedules do not work when there are multiple overlapping time intervals (OG-24879): This release resolves this issue. Schedules work as expected with multiple overlapping time intervals.
• Anti-passback auto-reset does not function as expected (OG-25003): NGP firmware version 1.02.032 resolves an issue where anti-passback auto-reset did not function as intended. Now “one free pass” is set for the user after anti-passback is auto-reset.
• Errors can occur when up to 500,000 cardholders are downloaded to NGP (OG-25034): Prior to this release, some cardholders were skipped when downloading up to 500,000 cardholders to an NGP panel. With this release, all cardholders are downloaded as expected.
• “Invalid Access Level” is displayed on Sundays when the “Always” time zone is used (OG-25047): NGP Firmware version 1.02.032 resolves an issue. The “Always” time zone now works as expected.
• Central Station reporting issues (OG-25064): NGP firmware version 1.02.032 resolves several Central Station reporting issues.
• New PIN displayed in Alarm Monitoring when cardholder changes PIN at LCD keypad (OG-25066): This release resolves an issue in which a cardholder’s PIN appears as plain text in Alarm Monitoring when the cardholder changes his/her PIN at the LCD keypad.
• Permission profiles are not correctly downloaded to an NGP panel in an Enterprise system (OG-25073): This release resolves this issue. Permission profiles are downloaded as expected.
• NGP: The "Area" is not identified in Alarm Monitoring when a "Duress" alarm is reported (OG-25219): This release resolves an issue in which the "Area" is not identified in Alarm Monitoring when a "Duress" Alarm is reported.
• Alarm input does not follow Siren Time and Point Reset Time settings (OG-25344): NGP firmware version 1.02.032 resolves this issue with timing for point restorations.
• Cardholder Time & Attendance report displays double entries for NGP-3320i with SDC module (OG-25636): This release resolves this issue. The Cardholder Time and Attendance report displays entries as expected.
• Holiday settings in time zone may not work as expected (OG-25492): NGP firmware versions 1.02.032 or 1.02.026 resolve this issue with holiday settings and time zones.
• Multiple issues with NGP web configuration page (OG-25637): NGP firmware version 1.02.032 fixes the following issues with the NGP web configuration page:
• The web page now reports errors when the user selected an improper (non-license) file for upload.
• The proper web page with the relevant error message now displays when a user attempts to upload a large file as a license.
• NGP Connection to a Bosch IP receiver not working properly (OG-25776): NGP firmware version 1.02.032 resolves an issue with proxy connections while reporting to a Bosch IP receiver.
• Toggle lock during a schedule does not deactivate door contact strike at end of schedule (OG-25790): NGP firmware 1.02.032 resolves this issue. Toggling a lock during a schedule now reinstates the door at the end of scheduled period.
• Central Station report delay is not reported in Alarm Monitoring (OG-25881): NGP firmware version 1.02.032 resolves an issue where the “HSC trouble” event was reported only when central station communication was established and then lost. Now, the event is also reported even when the central station has not been contacted since the last NGP panel startup.
• Adding the full set of 130 doors to an NGP Panel causes doors to go offline and database downloads to fail (OG-25966): This release resolves an issue when trying to configure an NGP system with a full set of 130 doors.
• Holiday settings do not work as expected with all 8 holiday types selected (OG-25984): NGP firmware version 1.02.032 resolves this issue in which a holiday with all eight types selected did not function as intended.
• Cannot establish an SSH connection after changing the system service password (OG-26104): NGP firmware version 1.02.032 resolves this issue in which the password for SSH connections was always at the default value (2482), even if the system service password was changed.
• NGP area groups are not enabled (OG-26454): This release resolves this issue in which area groups for NGP would not remain enabled. Area groups for NGP now work as expected.
• NGP cannot re-establish communication to OnGuard when the Ethernet connection is removed and then reconnected (OG-26646): NGP firmware version 1.02.032 resolves an issue where in some conditions the NGP panel may permanently block a disconnected network socket, which leads to the permanent loss of the OnGuard connection. The NGP can now re-establish communication to OnGuard when the Ethernet link is reconnected.
• Incremental database downloads are not functioning correctly for NGP (OG-26824): This release resolves this issue in which incremental database downloads failed for NGP.
• “All Events Over Time” report does not include cardholder information for Verify User alarm (NGP) (OG-27067): This release resolves an issue in which cardholder information for the Verify User alarm is not included in the All Events Over Time report.
3.21. Replicator • Video-related Enterprise hardware transactions fail due to referential integrity errors
(OG-26089): This release resolves this issue. Transactions occur as expected.
• Software events for an access level assignment are not upgraded when the access level update is performed using Replicator (OG-26174): This release resolves this issue. Software events are upgraded as expected when using Replicator.
• Disposable badges replicate (OG-26942): This release resolves this issue. The replicator now skips disposable badge transactions.
3.22. Reports • “Cardholder Exit/Entry” reader report and “Cardholder Time and Attendance”
date/time report show nothing for NGP Readers (OG-22452): This release resolves an issue that caused the “Cardholder Exit/Entry” reader report and the “Cardholder Time and Attendance” date/time report to show nothing for NGP readers.
• Reports: Alarm panel inputs ‘Contact Normally Open’ field is not showing a value (OG-24715): This release resolves an issue in which the ‘Contact Normally Open’ field is not showing a value in the SA/'Panel Alarm Input' Report for Alarm Panel Inputs configured in the SA/Alarm Panel Input form.
• Reader report incorrectly displays pulse times for auxiliary outputs (OG-26485): Prior to this release, in the Reader report, Auxiliary Output #1 showed the pulse time for Auxiliary Output #2 and vice-versa. This release resolves this issue. The Reader report correctly displays data.
• Configured auxiliary inputs do not appear in NGP Central Station setup report (OG-26894): This release resolves this issue. Configured auxiliary inputs on the NGP-1300-U and NGP-1320-U appear in Contact ID and SIA on the Central Station Setup Report as expected.
• “Elevator Dispatching Access Denied and Granted Events” report does not include requested floor (OG-27151): This release resolves this issue. The “Elevator Dispatching Access Denied and Granted Events” report includes all the expected information.
3.23. Segmentation • Onity/Integra CT30 access level definitions do not work after segmentation is enabled
(OG-24882): This release resolves an issue in which Onity/Integra CT30 access level definitions do not work after Segmentation is enabled.
• Copying data during segmentation can cause gaps in IDs and prevent the ability to lower the max counts for some objects (OG-25373): This release resolves an issue with copying data during segmentation.
3.24. System Administration • Entire cardholder name is mapped to first name field on Cardholder form (OG-23009):
This release resolves this issue. Imported cardholder data now maps to the appropriate fields as expected.
• Terminals for elevator dispatches added on a Master (OG-23085): This release resolves an issue in which terminals could be added for elevator dispatches on the Master. Terminals can only be added on a Region.
• Camera name field on Camera form in System Administration only accepts up to 32 characters (OG-25070): This release resolves an issue in which the Camera Name field only allowed up to 32 characters. The field can support up to 96 characters.
• System Administration stops responding if a user with no Field/Page Permission Group accesses Badge Types (OG-25105): This release resolves an issue in which System Administration stops responding if a user with no Field/Page Permission Group accesses Badge Types.
• Need to implement searching of global I/O groups within System Administration (OG-25742): This release includes the implementation of searching of global I/O group within System Administration.
• User interface issues occur when using the Japanese or Korean regional settings (OG-27053): This release resolves an issue that occurs in System Administration>Access Panel>Intrusion Mask Group when Japanese or Korean regional settings are applied. The positions of the Point Type, Default Mode, and Entry Delay fields, and Chime checkbox on the user interface would move when either Japanese or Korean regional settings were used, thus making these fields and checkbox inaccessible.
• Selecting a panel on the Selective Cardholder Download Form may cause System Administration to crash (OG-27078): This release resolves an issue that caused System Administration to crash when selecting a panel on the Selective Cardholder Download Form.
• “First Card Unlock” checkbox not available on Timezone/Reader Modes tab for OAAP integrated locks (OG-27158): This release resolves this issue. The “First Card Unlock” checkbox is now available on the Timezone/Reader Modes tab in System Administration>System Account>Holidays/Timezones.
3.25. Visitor Management • Changes made to Visitor Management user interface layout not saved on exit
(OG-26869): This release resolves an issue in which changes made to the Visitor Management user interface, such as column sizes and column order, were not saved when Visitor Management was exited. All custom changes to the user interface are now saved.
3.26. Web Area Access Manager • In Web Area Access Manager , typing a colon (:) in either of the time fields of the Access
Level Assignment Wizard results in sign-on screen being returned to the User (OG-24377): Previously, typing a time using a colon (:) for the activation or deactivation time would cause the Area Access Manager (Browser-based Client) to automatically log out, returning to the sign-on screen. This issue has been fixed.
• Adding the <identity impersonate=”true” /> entry in the Web.config file causes the web service to stop working (OG-25007): The <identity impersonate=”true” /> entry is not needed. Follow the instructions as specified in the “Database Authentication for Web Applications” chapter in the Installation Guide.
• Web Area Access Manager cannot assign access levels if the access level or badge type is in a segment group (OG-26035): A warning message appears when an access level in one segment group is assigned to a cardholder whose badge type is in a different segment group.
• The Web Area Access Manager page locks up after clicking the Filter button (OG-26898): This release resolves an issue in which the Web Area Access Manager page locks up after clicking the Filter button. The page and Filter button now work as expected.
3.27. Web VideoViewer • VideoViewer (browser-Based client) stops responding when offline camera is selected
(OG-25035): This release resolves an issue that caused VideoViewer (Browser-based Client) to stop responding when an offline camera is selected.
• Non-system administrator accounts are not able to access Matrix PTZ controls in Web VideoViewer (OG-25118): This release resolves this issue. Matrix PTZ controls can be accessed by non-system administrator users in the Web VideoViewer.
• Enhancement: Option to enable/disable loading of device groups in VideoViewer (browser-based client) (OG-25519): An option was added to enable/disable loading of device groups. In the Internet Information Services (IIS) Manager:
1. Right-click and explore Lnl.OG.WebService. 2. Modify Preferences.js. Comment or make the value “false” for the following line to
disable loading of groups in WVV: var g_lnl_load_device_groups = true;
• Special characters in a user's password disables the PTZ controls in Web VideoViewer (OG-26010): This release resolves this issue. A user with special characters in the password can still control PTZ in the Web VideoViewer.
• Setting a username and password for an LNVR disables the PTZ controls in Web VideoViewer (OG-26388): This release resolves this issue. PTZ controls in the Web VideoViewer operate as expected after setting the username and password for an LNVR.
• VideoViewer crashes when switching from a live feed to recorded video using the Set Start/End Date option (OG-27020): This release resolves this issue. VideoViewer works as expected when switching from a live feed to recorded video.
• VideoViewer crashes when requesting video recorded with event recording (OG-27068): This release resolves this issue. VideoViewer works as expected when requesting video.
4. OnGuard 2012 Resolved Issues This section contains a list of issues that have been resolved in OnGuard 2012.
4.1. General • Flexnet license not working (OG-17164): This release resolves an issue that caused the
Flexnet license to stop working and show up as inactive in License administration.
• Web application virtual directories created dialog presented behind Installation Wizard progress dialog (OG-17871): This release resolves an issue that caused the Web Application Virtual Directories Created dialog to be presented behind the Installation Wizard Progress dialog.
• Archives: No option to ignore restore errors and continue (OG-18968): This release resolves an issue in which there was no option to ignore restore errors and continue when restoring an archive. Now the user will be presented with an option to continue on error when restoring an archive. When this option is enabled all exceptions will be handled and the process will continue to restore. At the completion of the restore process the user will be presented with a dialog which shows all the errors encountered while restoring.
• When restoring an archive, data may appear invalid if EMT_ID_MAPPING table is present with data (OG-20422): This release resolves an issue in which when restoring an archive, data may appear invalid if EMT_ID_MAPPING table is present with data.
• Conflict possible for Aux Output 1 (OG-20565): This release resolves an issue that caused the user interface to allow configuration of both Tailgate and Pre-alarm mode, both of which use Aux Output 1.
• Remove reference to importing from XML file in FormsDesigner/ DataExchange (OG-21314): References to importing from XML files in DataExchange have been removed.
• “Event Polling Stopped” is not being triggered properly when the database connection is lost (OG-21535): This release resolves an issue in which Event Polling Stopped is not being triggered properly when the database connection is lost.
• Include “Precision Access Level” in existing access level reports (OG-21769): This release resolves an issue in which two access level reports do not show the precision access level related information. The two reports were “Cardholder Access to Readers” and “Reader Assignments to Cardholders.” Now there are two new reports that display the precision access of readers. The new reports are: “Cardholder Precision Access to Readers” and “Reader Precision Access Assignments to Cardholders.” The precision access level is listed with the correct cardholder.
• Directory link orphan record when deleting segment with a user who only has access to that segment (OG-21926): This release resolves an issue that caused a directory link orphan record to be created when deleting a segment with a user who only has access to that segment. Now when deleting a segment that also causes a user to be deleted, that user's directory accounts will be deleted as well.
• When modifying a scheduled action that has an expiration date of one time after it has expired, it shows the next run time as “Never” (OG-21933): This release resolves an issue in which when there is an existing schedule that is reoccurring and it has expired, modifying it to one time, it will show “never” as the next run time. The scheduled action does not execute at the appropriate time since the next run time could not be calculated.
• “Personnel, Personal Details” report does not show information for visitors (OG-22407): This release resolves an issue that caused the Personnel, Personal Details report to not display the contact information for Visitors.
• Report error and incorrect Daylight Saving Time (DST) start and end dates (OG-22415): This release resolves an issue that caused an error message in reports due to incorrect Daylight Saving Time (DST) start and end dates calculated by OnGuard. The following message appeared when generating a report: “A time range cannot be used on this report and will be ignored.”
• Cannot update audio instructions or notifications in Windows 7 (OG-22469): This release resolves an issue in which audio instructions or notifications could not be updated in Windows 7.
• Need to add documentation for Schlage AD-400 wireless locks and PIM400-485 (OG-22482): The Schlage PIM400-485 Panel Interface Module and AD-400 wireless locks were added to the Hardware Installation Guide.
• NULL insert issues when restoring alarm acknowledgements (OG-22609): This release resolves an issue that caused NULL insert issues when restoring Alarm Acknowledgements.
• Incorrect status/intermittent failures are reported by DataExchange server when linked configuration has no data to process (OG-22688): This release resolves an issue in which incorrect status/intermittent failures were reported by DataExchange server when linked configuration had no data to process.
• Maximum active badge enforcement issue (OG-22735): This release resolves an issue that caused the ability to add two active badges while the maximum was set to one. This occurred when the application was opened in two instances and with the same user login.
• Timezone intervals do not refresh properly when selecting timezone via system tree (OG-23031): This release resolves an issue that caused timezone intervals to not refresh properly when selecting timezone via the System Tree.
• Linkage server fails to process cardholder software events (OG-23038): This release resolves an issue that caused the Linkage server to fail to process Cardholder software events. This was due to the ordering of the Software Events so it may not impact every customer.
• DataExchange can stop responding if the specified badge type is not properly resolved during import (OG-23167): This release resolves an issue that caused FormsDesigner to stop responding when running a DataExchange script that was assigning Access Levels to a Badge. This issue seemed to occur if there was an existing Badge record with a nonexistent Badge Type.
• Alarms screen in System Administration is slow at customer site due to their configuration (OG-23591): This release resolves an issue that caused the Alarms user interface to be slow, and scrolling from record to record would also take a long amount of time.
4.2. Access Control • Segmentation prevents creation of "Cardholders with Access, by Last Name" and
"Cardholders with Access, by Badge Type" reports (OG-10153): With OnGuard 2010 and earlier, segmenting a database prevented the creation of the "Cardholders with Access, by Last Name" and "Cardholders with Access, by Badge Type" reports (the reports returned no data). This issue only occurred if you logged into an application and chose a specific segment filter and then ran the report. This issue is fixed in OnGuard 2012.
• Last Location not properly updating on Cardholder Screen (OG-20133): This release resolves an issue that caused Last Location to not properly update on the Cardholder screen. Now, in a standard non-Enterprise system, if a Last Location references hardware that has since been removed from the system the Last Location information will still display in the Cardholder screen and the text will indicate that the hardware was not found. In an Enterprise environment, if the Last Location references hardware from another Enterprise server, the source of the Last Location information will be displayed as: 2/10/2011 10:40:56 AM: Reader Id: 1 (East Region) Access Granted Panel Id: 1 (East Region) Badge ID: 1
• Cannot assign imported badges when a system-wide badge ID range is created (OG-20885): This release resolves an issue in which you cannot assign imported badges when a system-wide badge ID range is created.
• Reader mode "Default" does not work correctly in "Outside Schedule" (OG-21524): This release resolves an issue that caused reader mode “default” to not work correctly in “outside schedule.”
• Readers are missing for access level when multiple users try to modify access level record at the same time (OG-22251): This release resolves an issue in which when multiple users tried to modify the same access level simultaneously, readers were missing for the access level.
• Enhancement: ability to issue reader commands at an unlocked reader (OG-22366): Reader commands can now be issued at an unlocked reader.
• Enhancement: Ability to execute linked function list at unlocked reader on access activity (OG-22396): There is now the ability to execute a linked function list at an unlocked reader on access activity.
• Reader Form - Setting tab: Checkbox "Do Not Activate Strike On REX" needs to be disabled when "Main panel controls REX processing" is not checked (OG-23066): This release resolves an issue in which the checkbox "Do Not Activate Strike On REX" does not disable the strike, unless the "Main panel controls REX processing" is checked.
• Badge count in Capacity tab is not correct (OG-23430): This release resolves an issue that caused the Badge count in the Capacity tab to not be correct.
• Unable to see the HID Corporate 1000 format in Card Formats (OG 25241): This release resolves an issue in which when setting up a new Weigand card format you are unable to select HID Corporate 1000 under the Special dropdown.
4.3. Anti-Passback • Global APB timed penalty (OG-22881): This release resolves an issue in which ‘time
penalty’ still applies to granted access and denied access caused by true Anti-Passback.
• Global APB lacks immediate enforcement when used on a server not in GMT (OG-22882): This release resolves an issue that caused Anti-Passback to not be enforced immediately for a new badge if the server time was not in GMT. Now, Global APB works correctly on a server in UTC.
• Global APB: New badges do not get moved into anti-passback areas from Access Granted events (OG-23527): This release resolves an issue that caused new badges to not get moved into Anti-Passback areas from Access Granted events. Now, badges are moved into Anti-Passback areas correctly.
4.4. Area Access Manager • Single Sign-on does not work the first time Area Access Manager (Browser-based
Client) is accessed after reboot or service restart (OG-22391): This release resolves an issue that caused single sign-on to not work the first time Area Access Manager (Browser-based Client) is accessed after a reboot or service restart.
4.5. Communication Server • Unable to acknowledge alarms for a panel after changing the Communication Server
workstation (OG-22532): This release resolves an issue that caused the inability to acknowledge alarms for a panel after changing the Communication Server workstation.
4.6. DataConduIT • DataConduIT software event errors (OG-14189): With OnGuard 2010 and earlier,
customers using FormsDesigner to create a large number of custom fields (more than 100), and who also enable software events in System Administration (Administration > System Options, and then enable "Generate software events" under "DataConduIT service") might receive an error message stating that they cannot use software events. This issue is fixed in OnGuard 2012.
• DataConduIT queries can fail with date and time filters in non-US-English formats (OG-23203): This release resolves an issue that caused DataConduIT queries to fail with date and time filters in non-US-English formats.
4.7. DataExchange • DataExchange creates invalid encrypted PINs (OG-21385): With OnGuard 2010 and
earlier, DataExchange and DataConduIt might create invalid encrypted PINs when creating PINs that contain special characters (for example, spaces, commas, periods, underscores, etc.). This issue is fixed in OnGuard 2012.
4.8. Digital Video • Device discovery console cannot find Lenel Camera if adapter has IPv6 address
(OG-15951): This release resolves an issue in which Lenel cameras could not be discovered if both IPV4 and IPV6 addresses were selected for an interface. The IPv6 address had to be removed for the Lenel cameras to be discovered.
• Cannot view video from camera web page (OG-18966): This release resolves an issue in which video could not be viewed from a Pelco camera Web page.
• Device Discovery Console does not find IQEye cameras (OG-20143): This release resolves an issue in which newer IQEye models were not discovered by the Device Discovery Console.
• Auto-detecting recorder type, when adding a recorder, may fail (OG-21224): This release contains a resolution for this issue. When adding a new recorder, if the last selected recorder was a NetDVMS, the recorder type auto-detection feature may have failed.
• Users can delete device-camera links even when they do not have permission to delete device-camera links (OG-22640): This release resolves an issue in which the permissions could provide incorrect expectations regarding what a user may be able to do. With OnGuard 2012 (6.5), the permissions have been updated to more accurately reflect the capabilities.
• System Administration does not allow importing more than 32 cameras from NetDVMS/NetEVS/goVision cameras (OG-22886): This release resolves an issue in which System Administration did not allow importing more than 32 cameras from NetDVMS/NetEVS/goVision cameras.
• Video Viewer/Alarm Monitoring close unexpectedly when viewing video from Lenel DS4016HC camera (OG-23062): This release resolves a rare H.264 decoder issue when viewing video from a Lenel DS4016HC camera.
• Need to disable time-lapse in MP4 video (OG-23481): This release disables time-lapse recording in MPEG4 cameras.
• When event recording is set in video processing and not on the camera tab, event recording still occurs at the live frame rate (OG-25223): An issue was fixed in that if the user set event recording in the Video Procession tab for a channel and does not enable the Event Recording option from the camera Event Mode tab, then the camera will record the video at the full frame rate during an event. The expected behavior would be to not record on the event if it is not configured in the Event mode tab, which is how it works now.
• Time lapse needs to re-enabled for MPEG4 cameras (OG-26710): Time lapse for cameras that support the MPEG4 codec is now enabled by default. This feature was disabled since the Key Frames Only feature provided similar functionality. However, the Key Frames Only feature does not allow for skipping key frames. This feature will only work for MPEG/MJPEG cameras and it requires LNVR 7.0 HF 1.0.
4.9. Enterprise • Full downloads should not be scheduled (OG-20272): This release contains changes that
address this issue. The changes include the following:
• Any scheduled Full Downloads will not execute, the logic will be skipped and a message will appear in the action history to indicate that the action should not be scheduled.
• When modifying an existing Full Download action you will get a message saying this is no longer supported and the action should be removed.
• The Full Download option is removed from the Replicator action configuration as to prevent future configurations from being added.
• Replication Administration Replicator Status view has been updated to no longer have an entry for Full Download status.
• Adding cardholders from other regions (OG-20355): With OnGuard 2010 (6.4) and OnGuard 2009 (6.3) Hot Fix 2.0, when adding a cardholder to a region, the Primary Segment drop-down menu in the Segment Membership dialog allows the user to select cardholders from other regions. When the user clicks [OK], the following error is shown: "Based on the segment(s) selected, the cardholder would not replicate to the server that the cardholder is currently being edited on; please update the segment(s) accordingly." This issue is fixed in OnGuard 2012 (6.5), which will not allow the user to see cardholders from other segments when adding cardholders.
• Messages configured for some default alarms will not work (OG-21818): This release resolves an issue that caused messages configured for some default alarms to not work in an Enterprise environment.
• Selective cardholder download on Enterprise master incorrectly allowed you to modify a region's hardware configuration (OG-22291): With versions of OnGuard earlier than OnGuard 2012 (6.5), the user interface on the System Administration > Access Control > Selective Cardholder Download form on the Master Server allows the user to modify the hardware configuration of other Regions in the system. In actuality, this hardware modification does not occur. With OnGuard 2012 (6.5), the Selective Cardholder Download user interface no longer allows hardware modifications to Regional panels at the Master.
• Cardholder screen incorrectly uses the OnGuard user’s DBID setting (OG-22617): This release resolves an issue that caused the Cardholder screen to incorrectly use the OnGuard User’s DBID setting rather than the local Region’s DBID setting in some cases. Now when adding a Cardholder via an OnGuard User, which is marked as 'All Regions,' the Replication setting of 'Local Region Only' will persist correctly.
• Invalid transactions generated at the region (OG-23537): This release resolves an issue that caused invalid transactions to be generated at the Region that failed. This occurred when deleting card formats in an Enterprise environment.
• A user’s segment configuration can cause the user to not be able to log into the Application server (Enterprise Only) (OG-23608): This release resolves an issue in which a User’s Segment configuration can cause the User to not be able to log into the Application Server. Now the User will be able to login to the Web applications regardless of their segment configuration.
• Unnecessary Enterprise cardholder/badge/access level/visit transactions are logged on Enterprise systems that were upgraded from versions before OnGuard 2008 (6.0) (OG-23752): This release resolves an issue in which unnecessary Enterprise cardholder/badge/access level/visit transactions were logged on Enterprise systems that were upgraded from versions before OnGuard 2008 (6.0).
• Enterprise transactions are not generated for Visit Create/ Modify/ Delete and Duplicate transactions generated for sign-in (OG-23770): This release resolves an issue in which Enterprise transactions were not generated for Visit Create/Modify/Delete and duplicate transactions were generated for sign-in.
4.10. FormsDesigner • "Use extended strike/held times" and "APB exempt" system object availability in
FormsDesigner (OG-22408): In versions of OnGuard earlier than OnGuard 2012 (6.5), users who deleted the "Use extended strike/held times" or "APB exempt" system objects from the Badge tab in Forms Designer were unable to add those objects to the Badge tab again. These system objects were not available in the Insert > System Object list. This issue is resolved in OnGuard 2012 (6.5).
• Badge activate/deactivate dates are not selected when a default badge type is set in FormsDesigner (OG-22528): This release resolves an issue in which when a default badge type was set for a cardholder or visitor, the Activate/Deactivate dates were not correctly set. This resulted in save errors when the user adding a cardholder or visitor did not have permission to access the Badge tab.
4.11. Guardall • Guardall panels lose communication (OG-23347): This release resolves an issue in which
Guardall panels lost communication.
4.12. Hardware • Incorrect wiring of the IrisAccess (formerly known as LG Iris) ICU4000 WIB board may
cause damage to hardware (OG-21114): Power from the Lenel Reader Interface Module should not be wired to the WIB board. A new diagram has been provided. Consult the OEM Device Configuration Guide for proper wiring and configuration of IrisAccess (formerly known as LG Iris) devices.
• Lenel Universal I/O boards do not read PIV and Prox cards properly (OG-23079): This release resolves an issue that caused the Lenel Universal I/O boards to not read both PIV and Prox cards properly.
4.13. Installation • Application server configuration suggests domain name prefix during install
(OG-19306): This release resolves an issue that caused the Application Server Configuration to suggest domain name prefix during installation. The Application Server Configuration Tool has now been moved into the Setup Assistant.
• Error message when installing optional components on Windows 7 (OG-19354): This release resolves an issue that caused the following error message to appear when installing optional components: “Operation failed with error 0x800700B...load program with an incorrect format.”
• No feedback to user for one minute during installation (OG-20590): This release resolves an issue that caused no feedback to the user for one minute during the installation.
• Hardware Installation Guide needs to be updated (OG-22443): Four (4) new universal I/O boards have been added to the Hardware Installation Guide: LNL-1100-U Input Control Module (ICM), LNL-1200-U Output Control Module (OCM), LNL-1300-U Single Door Controller (SDC), and LNL-1320-U Dual Door Controller (DDC).
• Upgrading a custom installation installs all applications regardless of what was originally selected (OG-22618): This release resolves an issue in which upgrading a custom installation installs all applications regardless of what was originally selected.
4.14. NGP • Input deleted in System Administration still sends alarms to Alarm Monitoring
(OG-21523): This release resolves an issue that caused a deleted input in System Administration to still send an alarm to Alarm Monitoring. This occurred with a NGP panel online with an external alarm panel with several inputs also online.
• Possible to consume NGP panel user IDs without clicking the OK button (OG-22295): This release resolves an issue in which it is possible to consume NGP Panel User Ids without clicking the OK button.
• NGP - Local I/O for 'Reader Unlock/Set Mode' does not contain option to lock (OG-22297): This release resolves an issue in which for Local I/O when selecting Reader Unlock/Set Mode, Locked is not an available option.
• NGP documentation: Add note to the SIA/CID form on central station reporting limitation (OG-22465): This release includes warning messages on the SIA/CID form related to the central station reporting limitation. The system displays a warning message when the limit is exceeded. The following is a description of the known limitation: When SIA/CID communication is enabled for NGP intrusion panels and Contact ID is used as the central station reporting format: If you configure more than 98 areas for this panel, all areas greater than 98 report as "area 99" at the central station. Contact ID only supports three (3) digits for identifying a zone. If you configure more than 512 inputs for this panel, all inputs greater than 512 report as "input 513" at the central station. Contact ID only supports two (2) digits for reporting area information.
• Help/Documentation needs to be updated for NGP Central Station Setup Report (OG-22475): The Help/Documentation of the Reports section in System Administration has been updated for the NGP Central Station Setup Report.
• NGP: Events are not selectable when configuring custom alarms (OG-22510): This release resolves an issue that caused events to not be selectable when configuring custom alarms.
• NGP reports when using an Oracle database (OG-22616): With OnGuard 2010 (6.4) Technology Update or OnGuard 2010 (6.4) Hot Fix 2.0, generating the following reports when using an NGP panel connected to an Oracle database resulted in a "Failed to retrieve data from the database" warning:
• Module Details report • NGP Panels report
This warning only occurred when running the reports from the NGP Reports tab on the Reports form. This issue is resolved in OnGuard 2012 (6.5).
• “View/Access” permission for authorities allows “Add” and “Delete” for NGP users (OG-22650): This release resolves an issue that caused the “View/Access” permission for Authorities to allow “Add” and “Delete” for NGP users. Now the “Add” and “Delete” permissions for the “Intrusion | Authorities” section in the “Users | System Permission Groups” have been removed.
• Output 1 and 2 on NGP-1100 will only activate when Outputs 1 or 2 of the VBUS connected 1208 are activated (OG-22853): This release resolves an issue in which Output 1 and 2 on NGP-1100 would only activate when outputs 1 or 2 of the VBUS connected 1208 were activated.
• NGP Panel does not transmit to Central Station when areas are armed or disarmed (OG-22934): This release resolves an issue that caused the NGP panel not to transmit to the Central Station when Areas were Armed or Disarmed.
• Cannot edit some of the alarms for an NGP panel on the Alarm Definitions form (OG-23360): This release resolves an issue that caused the inability to edit some of the alarms for an NGP panel on the Alarm Definitions form.
• OnGuard is not reporting 'Pod Trouble' alarms that occur on the NGP panel (OG-23455): This release resolves an issue that caused OnGuard to not report ‘Pod Trouble’ alarms that occurred on the NGP panel.
4.15. Reports • User Transaction Report does not display transactions for Send Email and Page
Messages in Alarm Monitoring (OG-22220): This release resolves an issue that caused the User Transaction report to not display any transactions for Send Email and Pager messages in Alarm monitoring. The events were not logged and were not displayed for the User Transaction report.
4.16. Replicator • Replicator will not move Enterprise transactions with a negative badge ID
(OG-20815): This release resolves an issue that caused Replicator to not move Enterprise transactions that had a negative Badge ID. Negative Badge IDs are used only by disposable badges.
• Replicator’s transaction processor needs to be updated to handle redundant transactions (OG-21251): Now Replicator will handle redundant transactions and skip them in the processing. You will be able to view redundant transactions in the Enterprise Transaction screen of Replication Administration as they appear in the success status just like a skipped transaction; also there are notes on the transaction that indicate which 'root' transaction caused this to be skipped.
• Replicator: IDENTITY column LAST_LOCATION_REPL has the potential to run out of IDs based on datatype int (OG-22684): This release resolves an issue in which Log tables, specifically EVENTS replication started to fail on all regions.
• High number of badge types and their associated configurations can cause Replicator to lock the Cardholder screen on clients (OG-23198): This release resolves an issue in which a high number of Badge Types and their associated configurations can cause Replicator to lock the Cardholder screen on clients.
• Replicator incorrectly removes a cardholder from a region (OG-23407): This release resolves an issue that caused Cardholders to randomly disappear from their Regions. This issue occurred only if using Cardholder replication settings other than <All Regions> and/or Cardholder segmentation. Also, it only occurred under a specific ordering of transactions along with a Cardholder segment configuration.
4.17. System Administration • System Administration may close unexpectedly during Scanshell 1000A import
(OG-22836): This release resolves an issue in which System Administration may close unexpectedly during a Scanshell 1000A import.
4.18. Visitor Management • Visitor badge deactivation dates are incorrect when signing in via Legacy Visitor
Management (OG-23098): This release resolves an issue that caused Visitor Badge deactivation dates to be incorrect when signing in via legacy Visitor Management.
4.19. Web Area Access Manager • Web Area Access Manager does not show the correct activation/ deactivation date or
time when assigning access levels (OG-24372): This issue has been fixed so the activation/deactivation dates or times are now correct when assigning access levels in Area Access Manager (Browser-based Client). The correct date and time is also reflected in System Administration.
