2011 | CTIEMT, Jalandhar.

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BSNL role of MIS in BSNL telecommunications

role of MIS in BSNL telecommunications 2011

ACKNOWLEDGEMENT

We wish to express my great gratitude and sincere thanks to the Honorable ‘‘DIRECTOR of CTIEMT’’ for his encouragement and all the facilities that he provided for this project work.

We extend our hearty thanks to Mr.Sangram Singh, who guides us to the successful completion of the project based on “Management Information Systems” (MIS).

We cannot forget to offer our sincere thanks to our classmates who helped us to carry out this project work successfully and support, which we received from them time to time.

Abhimanyu Rana

81406113002

Karan Sharma

81406113016

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role of MIS in BSNL telecommunications 2011

INDEX

S.no Topics Page No. Remarks

1. Management Information System 4

2. Roll and Importance of MIS 5

3. Brief Description about BSNL 6

4. Decision Support Systems (DSS) 7

5. Executive Information Systems

6. Expert Systems

7. Informational Support of Management

8. MIS support to Management

9. The Role of MIS

10. The Evolving Systems Function

11. Conclusion

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role of MIS in BSNL telecommunications 2011

Management Information System

The Management Information System is one of the five major computer based Information system. Its purpose is to meet the general information needs of all the managers in the firm or in some organizational subunit of the firm. It provides information to the users in the form of reports and outputs. MIS reflects an attitude by the executives that they want to make the computer available to all the firm’s problem solvers.

A management information system is

An integrated user-machine system for providing information To support the operations, management, analysis, and

decision making functions In an organization

The system utilizes

Computer hardware and software Manual procedures Models for analysis, planning, control, and decision

making A database

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role of MIS in BSNL telecommunications 2011

ROLE & IMPORTANCE OF MIS

Role, characteristic and goal of an efficient MIS in an organization are…..

1. Information primarily geared to assist managerial decisional process and control.

2. Information communication based on relevancy with respect to diverse needs of management at different levels.

3. Timeliness of information.4. Flexibility in information system to incorporate future

requirements of management on need basis.The need for computerized MIS assumes significance due to following factors:

1. In its absence, an organization fails to meet its commitment persistently.

2. Manual information systems are difficult to be maintained and results in tedious paper work, non-productive overtime costs, and backlogs in information flows.

3. Major advantage is improvement in management process with decisions based on facts rather than subjective approach.

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role of MIS in BSNL telecommunications 2011

Brief Description about BSNL

Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest Telecommunications Company providing comprehensive range of telecom services in India: Wire line, CDMA mobile, GSM Mobile, Internet, Broadband, Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Presently it is one of the largest & leading public sector unit in India.

Today, it has about 46 million line basic telephone capacity, 8 million WLL capacity, 52 Million GSM Capacity, more than 38302 fixed exchanges, 46565 BTS, 3895 Node B ( 3G BTS), 287 Satellite Stations, 614755 Rkm of OFC Cable, 50430 Rkm of Microwave Network connecting 602 Districts, 7330 cities/towns and 5.6 Lakhs villages.

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role of MIS in BSNL telecommunications 2011

Decision Support System

Support decision making process (unstructured & semi-structured decisions); facilitate a dialogue between user and system; the DB is generally an extract of the main DB

Developed by user and MIS

Use application packages (123, etc)

Generally very flexible (can be modified)

Support the decision making process

Project future states of the "world"

Have analytical capabilities

Use internal & external data

Graphics capabilities

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role of MIS in BSNL telecommunications 2011

Executive Information Systems

Provide support for top executives and their aids. Unstructured and semi-structured decision making.

Provide easy access to key information pertaining to the company and environment

User "seductive" interfaces; Users' time is a premium

Provide access to internal & external DB's

What if capabilities abound

Tailor able systems; cognitive styles

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role of MIS in BSNL telecommunications 2011

Expert Systems

Knowledge based about a specific domain

Use heuristic in the process

New systems use neural nets

Expert systems are knowledge based systems that imitate a reasoning process (heuristic) to suggest a solution within a specific domain

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role of MIS in BSNL telecommunications 2011

10

Structure of Expert SystemExplanation

FacilityInference

EngineUser

Interface

Expert System Knowledge Base

User

Facts of the Case

Recommendation,Explanation

role of MIS in BSNL telecommunications 2011

Informational Support of Management

Planning: Setting measurable objectives for a period of time

Control: Comparing actual to planned performance objectives and taking action in response to deviations and making adjustments to the plan

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role of MIS in BSNL telecommunications 2011

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Structure of Information Support System

GreaterImportanceof ExternalInformation

MoreSummarizedInformation

LongerTimeHorizon

LessStructuredProblems

StrategicManagement

TacticalManagement

OperationsManagement

BusinessFunctions

EIS

DSS

MRS

role of MIS in BSNL telecommunications 2011

Functional Departmentation

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role of MIS in BSNL telecommunications 2011

Elements of Information Support

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role of MIS in BSNL telecommunications 2011

Management-Oriented MIS Components

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role of MIS in BSNL telecommunications 2011

The Role of MIS

From efficient data processing shops

to understanding the goals and objectives of an Organization

to participating directly in the decision making and strategy formulation

Knowledge Users: Users take on increased responsibility. Identify applications, and conduct systems analysis and design.

Better Applications: More specific, user friendly, functional, lower price, readily available, and self training. Results: less need for programmers IS head count and budget decrease as a result.

Outsourcing: Other, external organizations taking over the management and control of the data centers. Results:

▪ cost reductions

▪ headcount reductions

▪ Budget reductions.

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role of MIS in BSNL telecommunications 2011

Understand the business: products, markets & customers

Establish credibility of the systems department: responsiveness to needs and requests

Increase the technological maturity of the organization: "Make it easier to take advantage of computer and telecommunications applications,” Spend money, keep up with technology and applications

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role of MIS in BSNL telecommunications 2011

Role of MIS

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role of MIS in BSNL telecommunications 2011

The Evolving Systems Function

1)A Panel Discussion

▪ The user has/will the IS power

▪ The Guild system

▪ An infrastructure for both central and de-central control

▪ Usability, and satisfaction

▪ Leadership and direction

▪ guidance and coordination

2)Managing Risks

▪ IS projects are becoming more complex, widespread, and Expensive

▪ IS personnel are beings distributed- central systems, division systems and functional systems.

▪ Thus, top management must assume responsibility

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role of MIS in BSNL telecommunications 2011

▪ They are more conservative, cautious, less knowledgeable

3) Building Relationships

▪ Because of costs- build external relationships with vendors, consultants, academics

▪ Because of complexity- build internal relationships with senior management

▪ Because of competition- build relationships with users- usability and satisfaction

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role of MIS in BSNL telecommunications 2011

Conclusion

Telecom management systems support many tasks

performed by telecom service providers. They can

improve work efficiency and help achieve quick

provision of low-cost services to customers.

Considering that telecom management systems are in

effect large-scale distributed information-processing

systems, Hitachi aims to make a significant

contribution to their development based on many years

of developing information systems and extensive

technical know-how.

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