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Southeast Regional Conference

Wednesday, May 29, 2013

Slides Available: http://bit.ly/serc13‐desktop

Selecting the Right DesktopConferencing System for Your

CampusDavid GannonAssociate Director, Academic Computing & Media Services

Bryant University

Rob Moore

Instructional 

DesignerUNC‐Chapel Hill School of  Government

Enoch ParkDirector of  Distance Learning

Pfeiffer University

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 Agenda

Use Cases

Target Audience

Functionality

License

Integration

Lessons Learned

Slides Available: 

http://bit.ly/serc13‐desktop

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Why are we even looking at this in the first place?

Use Cases

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Use Cases – Bryant University

 Academic

Distance learning – Graduate School Virtual office hours

Guest speakers

 Administrative Teleconferencing

Virtual meetings

Recorded informational sessions

Interviews

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Use Cases – UNC Chapel Hill

Main campus (Blackboard Collaborate)

Campus support Web conferencing solution for students,

faculty and staff 

School of Government (Adobe Connect)

Using the state web conferencing contract

Webinars, e-learning modules hosting for course content/delivery

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Use Cases – Pfeiffer University

 Accommodating current (and potential) end-

user requirements Claiming the selection power back to

campus

Product lifecycle & risks Lessons learned from LMS market

Web 2.0 products

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Questions?

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Who are we trying to serve?

Target Audience

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Target Audience – Bryant University

Graduate school

 All faculty/staff/students

Executive Development Center (EDC)

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Target Audience – UNC Chapel Hill

Main campus

Undergraduate and graduate students Faculty and staff 

School of Government

Course delivery: Webinars and e-learning

modules– state and local government

officials

Client consultation: Use campus solution

(currently Blackboard Collaborate)

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Target Audience – Pfeiffer University

Student population

Undergraduate / Graduate / Adult / Public

On-Campus / Distance Learning

Level of Technology Proficiency

Faculty On-Campus / Distance Learning

Level of Technology Proficiency

Staff / Departments

Outreach / General Public

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Questions?

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What are the needs for the selecting solution?

Functionality

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Functionality – Bryant University

Real time audio & video streaming

Recording capability

Use for both academic and administrativepurposes

Screen & application sharing

IP & telephone access

Branding

Integration with current systems Mobile access

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Functionality – UNC Chapel Hill

Main campus

Private rooms

 Ability to be supported by main campus

 Ability to be integrated into campus LMS so that

faculty/staff can make own rooms

School of Government

 Ability to customize layout

 Ability to record and archive meeting recordings

High quality recordings (audio/images) Interactive experience

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Functionality – Pfeiffer University

 Audio

Video Extensions/ Connectivity

Branding and layout

Screen share / Application share

Mobile Access – App for iOS and Android

 Adaptive use of bandwidth Download/ embedding options

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Questions?

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How much will this cost to support and maintain?

License

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License – Bryant University

How is pricing calculated?

Who can use and who is counted

 Additional costs for on-site/hosted

Storage & bandwidth limitations

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License – UNC Chapel Hill

Main campus is covering cost for 

Blackboard Collaborate as a campus

service

School of Government has 2 named users

rooms (500/375 concurrent users) Unlimited storage space for archived

webinars, e-learning module content

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License – Pfeiffer University

Cost calculation

Named user (meeting hosts) license

Virtually unlimited size of attendance

Hosting options

Hosted service vs on-premise

Maintenance

Bandwidth requirement

TCO

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Questions?

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How will this work with our existing infrastructure (e.g. single‐sign‐on, LMS)

Integration

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Integration – Bryant University

LMS (Blackboard)

Email & calendaring system (Exchange)

Single sign on

Mobile

Other applications (Office)

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Integration – UNC Chapel Hill

Main campus

LMS (Sakai)

Super Admins have ability to create rooms

School of Government

Instructional Support are the two namedusers and manage the room and publishing

of e-learning modules

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Integration – Pfeiffer University

Connection to the existing system

Less emphasis on automatic LMS integration Support structure

System support by hosting service provider 

Training Vendor support for ongoing / on-demand

training / knowledge base

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Questions?

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What are potential trouble areas or sports to consider and be aware of?

Lessons Learned

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Lessons Learned – Bryant University

Institutional Strategy

“Advertising” and training are vital!

Compatibility with other systems

No phone access

HD capability

Mobile solutions – for all platforms?

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Lessons Learned – UNC Chapel Hill

School of Government

Demand

≠Usage

Faculty use their conference line more than

the virtual meeting rooms

Current actual use of virtual meeting roomsdoes not warrant separate contract outside of 

campus supported solution

Using the state contract improved reliability,increased capacity, and lowered costs

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Lessons Learned – Pfeiffer University

Be aware of potential system lock-in

Stability / longevity of vendor 

Open source solutions and TCO

Informal assessment shows high

satisfaction among students Flexibility & affordability can be helpful,

especially for smaller institutions

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Questions?

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Contact Information

David Gannon, Bryant UniversityAssociate Director, Academic Computing & Media Services

dgannon@bryant.edu

http://www.twitter.com/Dave_RIhttp://www.linkedin.com/in/dagannon/

Rob Moore, UNC‐Chapel Hill School of  GovernmentInstructional Designer

robmoore@unc.eduhttp://www.twitter.com/mind_innovator

http://www.linkedin.com/in/mindofaninnovator

Enoch Park, Pfeiffer University

Director 

of  

Distance 

LearningDL@fsmail.pfeiffer.edu

http://www.twitter.com/EPRI