Stepping Into Internship Program - Position Description The Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses. Position Title QLD Department of Housing and Public Works - Learning and Development Officer Intern Location Brisbane Position Duration A minimum of 152 hours, or 4 week’s full-time equivalent Position Overview You have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government. Department of Housing and Public Works Our vision is to work together with respect and compassion to influence change and deliver responsive services that build a healthy and connected Queensland. Queensland Government Customer and Digital Group The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government. Our focus: Level 3, 80 Clarence Street, Sydney NSW 2000 (02) 8270 9200 www.and.org.au
Transcript
Stepping Into Internship Program - Position DescriptionThe Australian Network on Disability’s Stepping Into program is a paid internship scheme that matches talented university students with disability with roles in leading Australian businesses.
Position Title
QLD Department of Housing and Public Works - Learning and Development Officer Intern
Location
Brisbane
Position Duration
A minimum of 152 hours, or 4 week’s full-time equivalent
Position Overview
You have the opportunity to join the Queensland public sector; a position of trust where you will contribute to better outcomes for Queenslanders by implementing the policies, priorities, services or programs of the elected Government.
Department of Housing and Public Works
Our vision is to work together with respect and compassion to influence change and deliver responsive services that build a healthy and connected Queensland.
Queensland Government Customer and Digital Group
The Queensland Government Customer and Digital Group leads and drives a more digital enabled and responsive government, whilst facilitating simple and effective access to services for all Queenslanders. We provide digital, strategic and service delivery leadership and capability to enable more responsive service across the Queensland Government.
Our focus:
Customer – driving, customer satisfaction and confidence in Government services through digitally enabled channels and processes.
Service delivery – refining and implementing government and non-government platforms and service delivery models to improve efficiency and quality.
Transformation – accelerating and coordinating whole-of-government service delivery transformation that is innovative, repeatable, data-driven and delivery-focused.
Workforce – developing and engaged, empowered and flexible workforce with the agility to readily respond to changing imperatives.
Ecosystems and partnerships – facilitating and strengthening sector collaboration with government and industry partners
Smart Service Queensland
Smart Service Queensland offers accessible, efficient and convenient services for Queenslanders where customers are able to conduct a range of transactions or get information through one phone number or through integrated service counters. Last year Smart Service Queensland delivered more than 220 services on behalf of the Queensland Government and responded to more than nine million customer enquiries.
Your contribution:
As the Learning and Development Officer, you will design, develop and deliver training programs across Smart Service Queensland (Smart Service) business areas. You will work alongside a team of Learning and Development Officers to implement Learning and Development initiatives that build the skills and capability or our organisation and drive a ‘Customer First’ culture amongst the workforce.
As the Learning and Development Officer you will:
Conduct training needs analysis, in order to scope project and training requirements, to ensure that training meets business needs and continuous improvement of service delivery.
Research, design, develop and evaluate training programs and resources, for Smart Service, utilising contemporary learning techniques and strategies to facilitate the organisation’s ongoing growth and capability.
Deliver and present training programs, to Smart Service staff and client agencies, to develop knowledge, skill and ability and ensure quality and consistency of the service delivered.
Contribute to organisational development initiatives and service transition projects, across Smart Service, to support the drive for organisational change and facilitate growth.
Monitor and conduct induction programs for Smart Service and communicate trainee’s progress to internal stakeholders, to assist with the effective integration of staff into Smart Service’s culture.
Engage, consult and build relationships with key internal and external stakeholders, to ensure training content and delivery is in line with business needs and quality service delivery outcomes.
Develop and coach (during induction programs) training program participants to develop knowledge, skill and ability and ensure quality and consistency of training content.
Drive and facilitate change within the organisation and contribute to a culture of growth and development by acting as a change agent.
The position reports to the Learning and Development Manager.
What we’re looking for
Appointments in the public service are based on merit. Your skills for this role will be assessed against the individual contributor Workforce Capability Success Profile by looking at what you’ve undertaken previously and what knowledge, skills and learned experiences you can bring to the team and the role, including your personal qualities and your potential for development. Your suitability for this role will be assessed against how you;
Learning and Development knowledge: You have expertise in training, learning and development principals and models. You research, analyse and contribute to identifying and developing innovative and best practice training methods to respond to training needs to cater to a diverse organisation.
Build relationships: You build and maintain productive relationships with internal and external stakeholders through clear and concise communication. You are able to work collaboratively within a team with the ability to support others to achieve outcomes. You have the ability to manage conflict and negotiate successful outcomes.
Display personal effectiveness: You demonstrate strong organisational and interpersonal skills, acts professionally at all times and takes personal responsibility for accurate and timely completion of work. You commit energy and drive to ensure that work tasks are completed.
Communication and Facilitation skills: You confidently present messages in a clear and precise manner and structure written communication and oral communication, including presentation and facilitation, to ensure clarity.
Innovative approach: You are open to and experiment with innovative approaches. Will harness and inspire the creatively of others. Demonstrates good judgment and will promote the creative ideas and suggestions of others. Proactively identifies and implements improved ways of doing things.
Our team work across a large number of areas within SSQ and therefore they will see the breadth of the organisation. We work across our three sites as well so they will see both out contact centres at Mt Gravatt and Zillmere. We also are a part of larger projects so the intern will be able to get a full understanding of what its like to work here.
Ideal Degree/Discipline
Business or Organisational Development
Eligibility Requirements
Second last or final year of a relevant undergraduate or postgraduate degree
Australian citizens only
Identify as having disability
Candidates may be required to undergo a background check security clearance
Apply Here
www.tfaforms.com/420924
Contact the AND Programs Team at [email protected] or 1300 363 645 for further information.
Please be aware that all Stepping Into internships are paid placements. The employing organisation will pay the intern’s pro rata salary for the internship period (including superannuation) at a rate commensurate with the duties performed and abiding by Fair Work standards.
