Blended Learning30th April 2014

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About Mintra

Core business is Learning, Training and Competency

Mintra established in Norway in 1997 , and launched international expansion plans in 2011 and now have offices in Oslo , Stavanger, Abu Dhabi, Basra, Tripoli, Kuala Lumpar, Rio De Janeiro and Aberdeen.

Provides unique blended learning solutions for the global Oil and Gas Industry

One of the largest learning providers in Europe with a highly experienced multi-discipline team of 80 employees

Offices in Aberdeen, New purpose built Learning Centre based in the West End of Aberdeen

500 Oil and Gas Companies globally 30% or 150 of global oil and gas companies are using Mintra's proprietary

Training Portal as their preferred online system 400,000 online learner / courses per year Estimated 6,000 personnel will attend Mintra Learning Centre in 2014

Mintra Track Record

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‘TO LEAD THE EVOLUTION OF OIL & GAS COMPETENCY’

Delivering robust effective solutions, products and services to address Key Industry initiatives

Supporting the development of a competent workforce with substantial efficiency gains for the Oil & Gas Industry

Developing and providing standardised training to change the learning experience

Providing approved, transferrable, centralised, training and competency records

Mintra Mission

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Background

• Within the Oil and Gas Industry there are a number of integrity critical processes which require competent personnel, one of the most important is Control of Work

• Analysis of incidents and near misses in recent years show significant failings in the competency of personnel to manage work safely

• Most companies do not have prescribed competencies for the Control of Work but it represents a very important part of job role competency

• Mintra see there is a clear business case for improving the competency of personnel who perform key roles within the Control of Work

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Industry Objectives

• To adopt a competency and behavioural approach beyond just compliance

• To refresh the existing training and use new methods of training delivery – such as a blend of eLearning, classroom, practical workshops and simulation exercises

• To deliver integrated Control of Work training programmes which include Human Factors, Hazard Identification, Risk Assessment and Roles and Responsibilities

• To integrate human factors understanding, system knowledge and hands on practical training into the training delivery

• To focus the training on the ability to apply the knowledge gained• To standardise the training to meet the OPITO Performing Authority

minimum competence Standard for supervisors

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The Solution

• Utilises highly qualified competent instructors, coaches from professional backgrounds who have had real 'actual' hands on experience in the subjects they facilitate and mentor

• Application of competence-based learning solutions, integrating human factors understanding to influence attitudes behaviors, and confidence in the workplace

• Delivers a learning program which incorporates all aspects of the Control of Work

• Provides a common approach to the Control of Work training to enable it to be consistently applied across the Industry

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The Solution

• Uses a proven learning and design technique, delivering high impact, interactive, eLearning to engage the workforce and raise the bar on current training methods across the industry

• Integrates both invigilated / remote eLearning with facilitated workshops which simulate work scenario exercises

• Engages with the target audience on the application of knowledge learned and the Control of Work processes to form a catalyst to change attitude, behaviours, and confidence

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The Solution

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What is Blended Learning?

Classroom Training | Web-based Training | Webinars|

CD-ROM Courses | Video | EPSS Systems |

Simulations | Mobile Learning and much more

Different routes for learning

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The focus of the classroom shifts from a

presentational format to one of active learning.

This involves putting learners in situations which compel them to

read, speak, listen, think and act

From passive learning to active learning

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Blended Learning optimises resources,

scale and speed of training thereby reducing costs

Companies are moving from Classroom Training to Blended Learning

According to research done by Bersin & Associates

‘Blended Learning: What Works?’

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Control of Work Program

• Mintra offers an OPITO approved elearning, a competency based blended learning program which covers all personnel involved in the Control of Work at the appropriate level:

• Workforce / Permit User• Performing Authority• Area Authority

• The Workforce / Permit User can do eLearning and assessment at Mintra facilities or remote

• The other two levels will contain a mixture of eLearning, classroom, workshop and simulation at Mintra or client facilities

• All courses utilise the Mintra Training Portal LMS as a means of booking, launching and tracking training records

• Closely related courses in Competent Gas Tester and Mechanical Isolations are also available

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Permit User Programme

• Duration: eLearning 1.5 hours • Venue: Can be operated in an eLearning Centre or remote

access

• Course Content:• Hazard Identification and Dynamic Risk Assessment eLearning• Control of Work eLearning •  

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Performing Authority• Designed to meet the OPITO Control of Work PA standard• Duration: 1 – 1.5 days session • Venue: Mix of eLearning, classroom, workshop and simulation

at Mintra or client facilities

• Course Content: • Human Factors eLearning • Hazard Identification and Dynamic Risk Assessment eLearning • Control of Work eLearning• Competency Based Workshop / Simulation & Integrated Human Factors

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Area Authority• Designed to meet the OPITO Control of Work PA standard• Duration: 1.5 –2 days session • Venue: Mix of eLearning, classroom, workshop and simulation

at Mintra or client facilities

• Course Content: • Human factors eLearning • Hazard Identification and Dynamic Risk Assessment eLearning • Control of Work eLearning • Competency Based • Workshop / Simulation & Integrated Human Factors

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Summary of Benefits

• Fresh approach using a variety of learning techniques• Industry standard - Transferable qualification• Reduces unnecessary re-training - with wide scale adoption – delivers

cost reduction Industry wide• Focuses on the application of knowledge• A catalyst for a change in attitude behaviours and confidence • OPITO Approved (for Performing Authority) and IOSH approved for

blended Control of Work certificate• Supports Sentinel Pro or paper based systems• Can be delivered at Mintra or client facilities and some elements remote

delivery• Training Records tracked and retained with secure client access • Can be combined with OPITO approved AGT, MI or other related courses

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Learning Centre Aberdeen

10,000 square feet purpose-built training facility in the West End of Aberdeen

Onsite car parking 3 floors with 7 classrooms, 2 practical

workshops and a 60-seat eLearning centre

Segregated ‘break-out area’ to comply with DSE and OPITO requirements, with ample seating and tables

Access to hot drinks, snack machines and a water cooler

Lunches provided by a local catering company, in which all dietary requirements will be catered for

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Learning Centre

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Mintra - Full Service Offering

Leading the Evolution of Oil & Gas Competency

Q/A

Course Detail

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Hazard Identification and Dynamic Risk Assessment eLearning

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• Explain the importance of work planning and preparation

• Demonstrate good hazard identification and give examples of common, industry-specific, hazards

• Explain the importance of capturing Lessons Learned

• Explain the principles of, and steps involved in, the risk assessment process including Level 1 and 2

• Explain the importance of ‘stopping the job’ if there are any concerns over safety

• Explain the actions to take in an emergency situation

• Assessment

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Human factors eLearning

• Unit 1: Situation Awareness• Definition of situation awareness• Its application to offshore teams• Situation awareness model• The causes and symptoms of loss of situation awareness

• The concept of mental models and the importance of a shared mental model with other members of the team

• Combating situation awareness problems• Assessment

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Human factors eLearning continued

• Unit 2: Decision making• Factors which hinder effective decision making• The standard management decision making (analytic, option comparison)

• Rule based decisions (e.g. procedures)• Intuitive/recognition primed decisions• The limitations of human memory and the effect of working memory capacity on decision making

• Optimising decision making• Assessment

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Human factors eLearning continued

• Unit 3: Communication• The advantages and disadvantages of one and two way communication

• The importance of feedback• Internal and external barriers to communication

• Requirements of good communication• Maintaining effective listening skills• Assertiveness, and how it can be achieved in communication

• Assessment

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Human factors eLearning continued

• Unit 4: Team co-ordination• Team working• Barriers to effective team co-ordination• Optimising team co-ordination• Team roles• Assessment

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Human factors eLearning continued

• Unit 5: Fatigue and shift work• Fatigue as a cause of accidents• Acute and chronic fatigue• The five phases of sleep• The effects of fatigue on performance• Methods of avoiding fatigue• Assessment

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Human factors eLearning continued

• Unit 6: Stress• Definition of stress and why it is relevant offshore

• Basic models of stress• Causes of stress• Stress and personality• The human performance curve• Symptoms of stress• Stress management and coping techniques• Assessment

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Control of Work eLearning

• Unit 1: Introduction to Safe Systems of Work and Control of Work (10 Minutes)

• Explain the purpose of the Safe System of Work (SSOW) and its importance in controlling work across the Oil and Gas Industry

• Identify the requirements of the SSOW and the main legal duties placed on the individual, the employer and the duty holder under legislation governing the Control of Work

• Identify the SSOW training and competency requirements

• Assessment •  

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Control of Work - contd

• Unit 2: Historic Issues and Case Studies (5 minutes)

• Explain the importance of lessons learned from the Piper Alpha Disaster in introducing key changes to the Control of Work in the offshore Oil and Gas Industry

• Give an overview of past incidents that have occurred in the Oil and Gas Industry and demonstrate the lessons learned from these incidents

• Assessment

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Control of Work - contd

• Unit 3: Work Control Certificates and Supporting Documentation (15 minutes)

• Recognise the different types of Work Control Certificates (WCCs) in use within the Industry and explain why they are used

• Identify the four different categories of WCC • Identify the purpose and routines of WCCs including Hot and Cold Work

• Identify the supporting documentation that may accompany WCCs

• Describe the requirements for gas testing• Assessment

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Control of Work - contd• Unit 4: Overview of Roles and Responsibilities (20 minutes)

• Identify the key personnel involved in SSOW • Describe the responsibilities of the Offshore Installation Manager / Site Controller

• Describe the responsibilities of the Area Authority (AA)

• Describe the responsibilities of the Affected Area Authority

• Describe the responsibilities of the Performing Authority (PA)

• Identify the main duties of the Control Room Operator (CRO)

• Give an overview of the role of the Authorised Gas Tester (AGT)

• Describe the responsibilities of the Isolating Authority (IA)

• Explain the role of the Responsible Electrical Person (REP)

• Assessment

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Control of Work - contd

• Unit 5: Workforce specific Roles and Responsibilities (10 minutes)

• Identify and explain your individual role and responsibilities within SSOW

• Assessment

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Control of Work - contd

• Unit 6: Communication, Site Visits, Shift, Crew and Job Handover (15 minutes)

• Explain the importance of communication throughout the duration of the work

• Explain the purpose of the Daily Planning Meeting and Daily PTW Meeting

• Explain the importance of Pre-job Safety Toolbox Talks / Work Party Briefings

• Identify the steps to be taken to ensure effective shift change and job handover

• Explain the importance of capturing Lessons Learned

• Assessment

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Control of Work - contd

• Unit 7: Performing Authority specific Roles and Responsibilities (10 minutes)

• Identify and explain your individual role and responsibilities within SSOW

• Assessment

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Competency Based Workshop / Simulation & Integrated Human Factors

• Able to recognise and assess worksite hazards and associated risks

• Able to control, reduce or eliminate the risks through formalised Level 1 and 2 risk assessment systems and safe systems of work

• Working with WCC Types and identifying Categories• Identifying standalone isolations and cross referencing

WCCs • Monitor and control the work effectively and respond

appropriately to changes in work conditions or the work plan

– self-awareness, emotional intelligence, and one’s personal experience

– the situation or context in which one must lead– leading down to one’s organizational base– leading up or delivering on the expectations of one’s

superiors– Leading across to promote connectivity among people or

organizations over which the leader has not direct control• Manage and control work safely through effective

communication and handovers at various stages of the work

• Effective Handovers• Simulated operational awareness• Facilitator Assessment throughout workshop