TIC y DDHH

7/28/2019 TIC y DDHH

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ICT Sector Guide on Implementing

the UN Guiding Principles onBusiness and Human Rights


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Background and

acknowledgements

in October 2011.

employment and recruitment agencies, information and

communications technologies (ICT) oil and gas

would like to thank:

t and .
http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/index_en.htmhttp://www.ihrb.org/project/eu-sector-guidance/index.htmlhttp://www.ihrb.org/project/eu-sector-guidance/index.htmlhttp://www.shiftproject.org/project/ec-sectoral-guides-corporate-responsibility-respect-human-rightshttp://www.shiftproject.org/project/ec-sectoral-guides-corporate-responsibility-respect-human-rightshttp://www.ihrb.org/project/eu-sector-guidance/index.htmlhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/index_en.htm


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3

PART 1

for Human Rights

PART 2

PART 3


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III Integrating and Acting 42

V Communicating Performance 65

PART 4


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international norms in order to ensure its contribution to social and economic

Antonio Tajani


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,

state duty to protect

. It builds on the

human

rights risks,

unable to meet their own human rights obligations, this makes it more challenging

Background to the UN

Guiding Principles

UN

the

, and theISO

1
http://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.business-humanrights.org/SpecialRepPortal/Homehttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdf


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Scope of the Guide

Part 2

Human rights content: including

their

Companies of all sizes:

Audience of the Guide

Structure of the Guide

and

1


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Human Rights and

Human Rights Impacts in the ICT Sector

more on this, see ). (See

and

Stockholm Internet Forum (see

Practices)and the Freedom Online coalition.

Understanding the ICT Sector in this Guide

2
http://www.globalnetworkinitiative.org/http://www.globalnetworkinitiative.org/http://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.eicc.info/http://www.eicc.info/http://www.eicc.info/http://gesi.org/http://www.government.se/sb/d/574/a/190560http://www.government.se/sb/d/574/a/190560http://www.humanrights.gov/2012/11/20/fact-sheet-freedom-online-coalition/http://www.humanrights.gov/2012/11/20/fact-sheet-freedom-online-coalition/http://www.government.se/sb/d/574/a/190560http://www.government.se/sb/d/574/a/190560http://gesi.org/http://www.eicc.info/http://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.globalnetworkinitiative.org/http://www.globalnetworkinitiative.org/


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the sector:

Protecting Human

Rights in the Digital Age.

2

ICT Sector Segment Description

wholesale):

as switches and routers) telecommunications
http://www.oecd.org/internet/ieconomy/oecdguidetomeasuringtheinformationsociety2011.htmhttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttp://www.oecd.org/internet/ieconomy/oecdguidetomeasuringtheinformationsociety2011.htm


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Responding to the fast pace of change:

International

).

rights.

human rights due diligence to meet the

increased challenges, as will be discussed in

Business Relationships

2
http://treaties.un.org/pages/ViewDetails.aspx?src=TREATY&mtdsg_no=IV-4&chapter=4&lang=enhttp://treaties.un.org/pages/ViewDetails.aspx?src=TREATY&mtdsg_no=IV-4&chapter=4&lang=enhttp://www.ohchr.org/EN/UDHR/Pages/UDHRIndex.aspxhttp://www.ohchr.org/EN/UDHR/Pages/UDHRIndex.aspxhttp://treaties.un.org/pages/ViewDetails.aspx?src=TREATY&mtdsg_no=IV-4&chapter=4&lang=enhttp://treaties.un.org/pages/ViewDetails.aspx?src=TREATY&mtdsg_no=IV-4&chapter=4&lang=en


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.

2


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Consumers and Users Local Communities Potential ly

Groups

Sourcing/Value Chain

abuse or threaten

Right to Life, Liberty

and Security of the

Person

labour and threats

- Freedom from all

forms of Forced or

Compulsory Labour,

Right to Life, Liberty

and Security of the

Person

Need to scan for

issues

causes land/water

contamination,

- Right tothe Highest Attainable

Standard of Health,

Right to an Adequate

Standard of Living

Childrensrights, including

Freedom from Child

Labour

management inhibits

bargaining Right

to Form and Join

Trade Unions, Right to

Collective Bargaining

area changes its

women workers to Rightto Life, Liberty and

Security of the Person,

Womens rights

content or allows

that is not in line with

international human

rights law Right to

Privacy, Freedom of

Expression

water resources that

relies on leading to

Right to Highest

Attainable Standard

of Health, Right to

Adequate Standard

of Living

and recruitment

leading to bonded

labour Rights of

migrant workers,

including Freedom

from all forms of

Forced or Compulsory

Labour

Component

their school /college

Right to Just and

Favourable Conditions

of Work, Freedom

from all forms of

Forced or Compulsory

Labour

and training, leading

health Right to

Highest Attainable

Standard of Health

at the national

are not in line with

international human

rights law (e.g., to

Right toPrivacy, Freedom of

Expression, Freedom

of Assembly

consultation with local

communities and

Right toan Adequate Standard

of Living

and base stations

are constructed on

heritage belonging to

their sacred sites

Rights of Indigenous

Peoples, including to

Self-Determination

and Cultural Property

Rights

hours under conditions

Rightto Highest Attainable

Standard of Health,

Right to Just and


of Work

Need to scan for

issues

license agreement

to install network

to collect and shareare not in line with

international human

rights law (e.g., to

human rights

Rightto Privacy, Freedom

of Expression, and if

physical harm ensues,

potentially other rights

such as Freedom from

Torture and Cruel,

Inhuman or Degrading

Treatment

consume large

use large amountsRight toHighest Attainable

Standard of Health,

Right to Safe Drinking

Water and Sanitation

against disabled

workers in hiring

to make reasonable

accommodations inRightsof persons with

disabilities, Non-

Discrimination

2


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Consumers and Users Local Communities Potential ly

Groups

access

ground are threatened

telecommunications

network during an

resist because the

or not in line with

international human

rights law Right

to Life, Liberty and

Security of the Person

status and associated

national law Right to

Just and Favourable

Conditions of Work

that is not illegal

because it does not

Right to Privacy,

Freedom of Expression

Need to scan for

issues

Non-Discrimination,

Rights to Life, Liberty

and Security of the

Person

Design and trade union Right to

Form and Join Trade

Unions

Right to Just and


of Work

breaches or to design

results in human

being targeted with

use Right to Privacy,

Freedom of Expression

Need to scan forissues

targeting, children

leads to children being

Childrensrights, including Right

to Privacy

2


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Human Rights into Practice

A human rights policy commitment: the

that commitment into the

See Section I)

Human rights due diligence:

Assessing

Section II)

Integrating and acting to

Section III)

Tracking

)

Communicating

(See )

Remediation:

contributed to. (See )

Integrating and Actingon Potential Impacts

RemediatingActual Impacts

AssessingImpacts

Policy Commitment

CommunicatingPerformance

TrackingPerformance


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Understanding Human Rights Due Diligence

Human rights due diligence should start at the earliest

human rights.
http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htm


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Commitment and

I

I

Applying the Commitment to Business Relationships

D

Communicating the Policy Commitment

C

B

A


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Policy Commitment

embed

stakeholders, such as:

telecommunications

, the

AI

all

Resources on Internationally

Recognised Human Rights:

as including, at a minimum:

Social and Cultural Rights) and

rights set out in the International

Declaration on

which address:

child labour, and

in

women, children, racial or ethnic minorities),
http://www.globalnetworkinitiative.org/principles/index.phphttp://www.ohchr.org/Documents/Publications/FactSheet2Rev.1en.pdfhttp://www.ohchr.org/Documents/Publications/FactSheet2Rev.1en.pdfhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ilo.org/declaration/lang--en/index.htmhttp://www.ohchr.org/Documents/Publications/FactSheet2Rev.1en.pdfhttp://www.globalnetworkinitiative.org/principles/index.php


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Identifying leading human rights risks:

For all companies:

Operating in challenging contexts:

below.

Commitment

I

BI
http://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.php


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.

stakeholders:

national human

rights institution,

Communicating thePolicy Commitment

Example: Developing a Global

Framework Agreement

One telecommunications

CI
http://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspx


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Clear and consistent

Choosing appropriate methods:

Example: Communicating about Privacy

user can click and drag the cursor along the

will or will not take (e.g., remembering

I


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Choosing appropriate language:

Policy Commitment

need to be consistent with it.

and culture.

DI


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Section

Example: Raising Awareness of the

Risks Facing Student and Trainee

Workers

to combat this risk including: ensuring

One has instituted

I


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challenging scenarios.

Applying the Commitment toBusiness Relationships

Getting it right from the start:

clear guidance, including on:

For more on these issues, see .

I


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Read

I
http://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdfhttp://www2.ohchr.org/english/issues/globalization/business/docs/Human_Rights_Translated_web.pdf


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Questions to Ask

I-A

I-B Developing the Policy Commitment

I-C Communicating the Policy Commitment

I-D Aligning Internally with the Policy Commitment

I-E Applying the Commitment to Business Relationships


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Assessing Human

II

D

C

B

Building a Systematic Approach to AssessmentA

II


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Building a Systematic Approachto Assessment

On-going assessment:

more on this, see below.

Stand-alone or integrated processes:

AII


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the assessment should:

>

>

>

>

).

For

component manufacturers,

II


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Understanding yourOperating Context

Assessing contextual risks:

human rights.

Section

below.

Resources on Country-level Risk:

Risk Assessment Portalforthcoming

Human Rights Resource Centre,

ILO

Human

Annual Human

Indicators

Impacts on freedom of expression:Freedom House Impacts on children:

BII

human rights.
http://www.amnestyusa.org/our-work/countrieshttp://www.humanrightsbusiness.org/country+portalhttp://www.humanrightsbusiness.org/country+portalhttp://www.humanrightsbusiness.org/country+portalhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://www.hrw.org/publicationshttp://www.ilo.org/dyn/normlex/en/f?p=1000:11003:0::NO:::http://www.transparency.org/research/cpi/overviewhttp://www.transparency.org/research/cpi/overviewhttp://hdr.undp.org/en/statistics/hdi/http://hdr.undp.org/en/statistics/hdi/http://www.state.gov/j/drl/rls/hrrpt/http://www.state.gov/j/drl/rls/hrrpt/http://info.worldbank.org/governance/wgi/sc_country.asphttp://info.worldbank.org/governance/wgi/sc_country.asphttp://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://www.fosigrid.org/http://www.fosigrid.org/http://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://info.worldbank.org/governance/wgi/sc_country.asphttp://info.worldbank.org/governance/wgi/sc_country.asphttp://www.state.gov/j/drl/rls/hrrpt/http://www.state.gov/j/drl/rls/hrrpt/http://hdr.undp.org/en/statistics/hdi/http://hdr.undp.org/en/statistics/hdi/http://www.transparency.org/research/cpi/overviewhttp://www.transparency.org/research/cpi/overviewhttp://www.ilo.org/dyn/normlex/en/f?p=1000:11003:0::NO:::http://www.hrw.org/publicationshttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://www.humanrightsbusiness.org/country+portalhttp://www.humanrightsbusiness.org/country+portalhttp://www.amnestyusa.org/our-work/countries


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this, see ICRC, Business and International Humanitarian Law: An Introduction

Humanitarian Law.)

Operating in high-risk contexts:

(see below).

Contact PointNational Human Rights

Institution

Example: Assessing Country and

Product Risk

detailed human rights due diligence is

about whether or not to engage in the sale

an annual basis.

II
http://www.oecd.org/daf/inv/mne/ncps.htmhttp://www.oecd.org/daf/inv/mne/ncps.htmhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspxhttp://www.oecd.org/daf/inv/mne/ncps.htmhttp://www.oecd.org/daf/inv/mne/ncps.htm


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Relationships

human rights risks.

CII


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).

human rights.

through the )

including:

Resources on Dual Use:

Dual Use

Strategic

Best

II
http://www.surveille.eu/http://www.surveille.eu/http://ec.europa.eu/trade/index_en.htmhttp://ec.europa.eu/trade/index_en.htmhttp://ec.europa.eu/trade/index_en.htmhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://www.bis.doc.gov/complianceandenforcement/bestpractices.htmhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=COM:2011:0393:FIN:EN:PDFhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://trade.ec.europa.eu/doclib/docs/2013/february/tradoc_150459.pdfhttp://ec.europa.eu/trade/index_en.htmhttp://ec.europa.eu/trade/index_en.htmhttp://www.surveille.eu/


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human rights record.

In contracts with

Assessing risks arising from supply chain relationships: In assessing risks,

Example: Managing Risks in the

Sales Process

Resources on Know Your Customer

Approaches in the ICT Sector:

and

Human
http://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/implementationguidelines/index.phphttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttps://www.eff.org/sites/default/files/filenode/human-rights-technology-sales.pdfhttp://www.globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.php


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Prioritising relationships for assessment:

to supply chain impacts:

,

gold

minerals did not originate in designated

brings

is also

minerals

seeks to

II
http://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/investmentfordevelopment/goldsupplementtotheduediligenceguidance.htmhttp://www.conflictfreesmelter.org/https://www.itri.co.uk/index.php?option=com_zoo&task=item&item_id=2192&Itemid=189https://www.itri.co.uk/index.php?option=com_zoo&task=item&item_id=2192&Itemid=189https://www.itri.co.uk/index.php?option=com_zoo&task=item&item_id=2192&Itemid=189http://www.gold.org/about_gold/sustainability/conflict_free_standard/http://www.gold.org/about_gold/sustainability/conflict_free_standard/http://solutions-network.org/site-solutionsforhope/http://solutions-network.org/site-cfti/http://solutions-network.org/site-cfti/http://www.resolv.org/site-ppa/http://www.resolv.org/site-ppa/http://www.resolv.org/site-ppa/https://icglr.org/spip.php?article94https://icglr.org/spip.php?article94https://icglr.org/spip.php?article94https://icglr.org/spip.php?article94http://www.resolv.org/site-ppa/http://www.resolv.org/site-ppa/http://solutions-network.org/site-cfti/http://solutions-network.org/site-solutionsforhope/http://www.gold.org/about_gold/sustainability/conflict_free_standard/https://www.itri.co.uk/index.php?option=com_zoo&task=item&item_id=2192&Itemid=189https://www.itri.co.uk/index.php?option=com_zoo&task=item&item_id=2192&Itemid=189http://www.conflictfreesmelter.org/http://www.oecd.org/daf/inv/investmentfordevelopment/goldsupplementtotheduediligenceguidance.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htm


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.

resources on this.

.

Resources: Matrix to Stimulate Internal

Discussion of Potential Impacts:

DII
http://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htm


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National Human Rights Institution,

II

II
http://nhri.ohchr.org/EN/Pages/default.aspxhttp://nhri.ohchr.org/EN/Pages/default.aspx


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how their concerns were taken into account.

mutual understanding.

being consulted.

Resources on Stakeholder Engagement:

Researcher Associates,

IFC,

Stakeholder

resources and tools)

Example: Consulting with

who had been arrested and to other local
http://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www.unglobalcompact.org/Issues/human_rights/Tools_and_Guidance_Materials.html#stakeholderhttp://www.unglobalcompact.org/Issues/human_rights/Tools_and_Guidance_Materials.html#stakeholderhttp://www.unglobalcompact.org/Issues/human_rights/Tools_and_Guidance_Materials.html#stakeholderhttp://www.unglobalcompact.org/Issues/human_rights/Tools_and_Guidance_Materials.html#stakeholderhttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www.accountability.org/about-us/publications/the-stakeholder.htmlhttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPEREShttp://www1.ifc.org/wps/wcm/connect/938f1a0048855805beacfe6a6515bb18/IFC_StakeholderEngagement.pdf?MOD=AJPERES


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1

and

Recognising that conducting stakeholder consultation is a skill: Conducting

Resources: Vulnerable or

Marginalised Groups

international human rights instruments that

Racial/ethnic groups

Discrimination

Children:the Child

Indigenous peoples:

II
http://daccess-dds-ny.un.org/doc/RESOLUTION/LTD/G13/120/26/PDF/G1312026.pdf?OpenElementhttp://daccess-dds-ny.un.org/doc/RESOLUTION/GEN/G12/174/10/PDF/G1217410.pdf?OpenElementhttp://daccess-dds-ny.un.org/doc/RESOLUTION/GEN/G12/174/10/PDF/G1217410.pdf?OpenElementhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspxhttp://daccess-dds-ny.un.org/doc/RESOLUTION/GEN/G12/174/10/PDF/G1217410.pdf?OpenElementhttp://daccess-dds-ny.un.org/doc/RESOLUTION/LTD/G13/120/26/PDF/G1312026.pdf?OpenElement


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human rights impacts, using the matrix


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Questions to Ask

II-A Building a Systematic Approach to Assessment

II-BUnderstanding your Operating Context

II-C Reviewing Business Relationships

II-DDrawing on Expertise

II-E

II


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Integrating

and Acting

I

III

Acting in High-Risk Contexts

D

C

Prioritising Impacts for Action

B

Building a Systematic Approach to Integrating and ActingA


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Building a Systematic Approachto Integrating and Acting

be sustainable.

>

>

As noted

III

AIII

Resources on Privacy:

Commissioner

and

RethinkingPersonal Data

Example: Privacy by Design

which IP address.
http://www.privacybydesign.ca/http://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttps://www.accessnow.org/blog/the-silicon-valley-standardhttp://unesdoc.unesco.org/images/0021/002182/218273e.pdfhttp://unesdoc.unesco.org/images/0021/002182/218273e.pdfhttp://unesdoc.unesco.org/images/0021/002182/218273e.pdfhttp://www.weforum.org/issues/rethinking-personal-datahttp://www.weforum.org/issues/rethinking-personal-datahttp://www.weforum.org/issues/rethinking-personal-datahttp://www.weforum.org/issues/rethinking-personal-datahttp://unesdoc.unesco.org/images/0021/002182/218273e.pdfhttp://unesdoc.unesco.org/images/0021/002182/218273e.pdfhttps://www.accessnow.org/blog/the-silicon-valley-standardhttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.privacybydesign.ca/


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information or content:

a basis in national law) and be in line with international human rights law,

that are legal under domestic law but are not in line with international

Resources on Intermediary Liability:

communication and transactions between

commercial in nature, and include Internet

,

Resources on this issue include:

Internet Intermediaries and

I
http://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htmhttp://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htmhttp://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htmhttp://www.oecd.org/internet/ieconomy/49258588.pdfhttp://www.oecd.org/internet/ieconomy/49258588.pdfhttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttps://www.cdt.org/paper/intermediary-liability-protecting-internet-platforms-expression-and-innovationhttps://www.cdt.org/paper/intermediary-liability-protecting-internet-platforms-expression-and-innovationhttps://www.cdt.org/paper/intermediary-liability-protecting-internet-platforms-expression-and-innovationhttps://www.cdt.org/paper/intermediary-liability-protecting-internet-platforms-expression-and-innovationhttps://www.cdt.org/paper/intermediary-liability-protecting-internet-platforms-expression-and-innovationhttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.globalnetworkinitiative.org/newsandevents/Intermediary_Liability.phphttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.wipo.int/copyright/en/internet_intermediaries/index.htmlhttp://www.oecd.org/internet/ieconomy/49258588.pdfhttp://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htmhttp://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htmhttp://www.oecd.org/internet/ieconomy/theroleofinternetintermediariesinadvancingpublicpolicyobjectives.htm


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in line with international human rights law and/or seeking assistance

Sbelow.

Resources on Responding to

Government and Other Requests:

and

III
http://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://cyber.law.harvard.edu/sites/cyber.law.harvard.edu/files/Final_Report_on_Account_Deactivation_and_Content_Removal.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://www.ifap.ru/library/book294.pdfhttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.php


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and below.

Prioritising Impactsfor Action

Focusing on the risk to human rights:

based on their:

Scale:

Scope:

(a)

BIII

I


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within

Figure 2: Human Rights Risk

Severity

Likelihood

CIII

causing

mitigate the remaining risk.

III


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on its part:

human rights.

discussed in below.

>

>

>

I


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or ethnic minorities, workers with disabilities, migrant or other workers

>

bargaining agreements, and is at least the legal minimum wage

>

>

.

Child safety online:

should draw on, including:

>

Resources on Child Safety Online:

includes

the Children,

sChildren are

challenges and strategies

Resources on Protections for Migrant

and Agency Workers:

and

and recruitment agencies

(and

domestic workers

are included in

III
http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/http://ec.europa.eu/information_society/activities/sip/index_en.htmhttp://ec.europa.eu/information_society/activities/sip/index_en.htmhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/css/CSR_Workbook_A4_LR_low_res.pdfhttp://www.unicef.org/csr/css/CSR_Workbook_A4_LR_low_res.pdfhttp://www.unicef-irc.org/publications/650http://www.unicef-irc.org/publications/650http://www.unicef-irc.org/publications/650http://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:55:0:::55:P55_TYPE,P55_LANG,P55_DOCUMENT,P55_NODE:CON,en,C181,/Documenthttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312242:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312242:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:2551460:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:2551460:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:2551460:NOhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://treaties.un.org/Pages/ViewDetails.aspx?mtdsg_no=IV-13&chapter=4&lang=enhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312288:NOhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:12100:0::NO:12100:P12100_INSTRUMENT_ID:312242:NOhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:55:0:::55:P55_TYPE,P55_LANG,P55_DOCUMENT,P55_NODE:CON,en,C181,/Documenthttp://www.unicef-irc.org/publications/650http://www.unicef-irc.org/publications/650http://www.unicef.org/csr/css/CSR_Workbook_A4_LR_low_res.pdfhttp://www.unicef.org/csr/css/CSR_Workbook_A4_LR_low_res.pdfhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://ec.europa.eu/information_society/activities/sip/index_en.htmhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/


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>

>

>

>

>

>

>

in Business RelationshipsDIII

I


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rights.

Example: Collaborating to Generate

Leverage in Response to Problematic

Government Demands

III
http://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdfhttp://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdf


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>

>

>

>

component manufacturers

Resources on Collaborative Action to

Address Supply Chain Challenges:

at addressing working conditions and

in Indonesia

trade unions and global brands. It

can collaborate in setting standards that

I
http://www.infactory-solutions.com/idh/en/homehttp://www.ituc-csi.org/IMG/pdf/FOA_Protocol_English_translation_May_2011.pdfhttp://www.ituc-csi.org/IMG/pdf/FOA_Protocol_English_translation_May_2011.pdfhttp://www.ituc-csi.org/IMG/pdf/FOA_Protocol_English_translation_May_2011.pdfhttp://www.herproject.org/downloads/BSR_HERproject_Investing_In_Women.pdfhttp://www.herproject.org/downloads/BSR_HERproject_Investing_In_Women.pdfhttp://www.herproject.org/downloads/BSR_HERproject_Investing_In_Women.pdfhttp://www.herproject.org/downloads/BSR_HERproject_Investing_In_Women.pdfhttp://www.ituc-csi.org/IMG/pdf/FOA_Protocol_English_translation_May_2011.pdfhttp://www.ituc-csi.org/IMG/pdf/FOA_Protocol_English_translation_May_2011.pdfhttp://www.infactory-solutions.com/idh/en/home


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with international human rights law, see

Examples: Working with Governments

to Address Violent Situations

III

address these heightened risks.

III


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Preparing for dilemma situations:

In addition to the guidance in

more on remediation, see below.

I


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to consider:

III


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Questions to Ask

III-A Building a Systematic Approach to Integrating and Acting

III-BPrioritising Impacts for Action

III-C Identifying Options to Prevent or Mitigate Potential Impacts

III-D Creating and Using Leverage in Business Relationships

III-E


I


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IV

Tracking through Business Relationships

D

C

B

Building a Systematic Approach to TrackingA


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Building a SystematicApproach to Tracking

being tracked against its leading human rights risks to see whether and

stakeholders (see below).

AIV

other issues.

Example: Tracking Performance

on Privacy

One telecommunications


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Anonymity and tracking:

and others.

Some

meet these criteria, as discussed in

on a regular basis. Communicating raises additional legal and human rights

below.

Conducting root cause analysis:

Example: Anonymity and Children

One

well as what action has been taken (e.g.,

user can be located using their IP address).

outcomes (such as a child in danger being


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those concerned.

Sources of inspiration for indicators:

BIV


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is correct.

Balancing outcome-focused and process-focused indicators:

Indicators for training:

months later.

Incorporating

Resources on Indicators:

Fair Labor Association, and

andand

CIV

would otherwise miss.
https://www.globalreporting.org/reporting/g4/Pages/default.aspxhttps://www.globalreporting.org/reporting/g4/Pages/default.aspxhttps://www.globalreporting.org/reporting/g4/Pages/default.aspxhttp://www.fairlabor.org/our-work/labor-standardshttp://www.fairlabor.org/our-work/labor-standardshttp://www.fairlabor.org/our-work/labor-standardshttp://www.fairlabor.org/our-work/labor-standardshttp://www.fairlabor.org/sites/default/files/fla_principles_of_fair_labor_responsible_sourcing.pdfhttp://www.fairlabor.org/sites/default/files/fla_principles_of_fair_labor_responsible_sourcing.pdfhttp://www.fairlabor.org/sites/default/files/fla_principles_of_fair_labor_responsible_sourcing.pdfhttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://www.fairlabor.org/sites/default/files/fla_principles_of_fair_labor_responsible_sourcing.pdfhttp://www.fairlabor.org/sites/default/files/fla_principles_of_fair_labor_responsible_sourcing.pdfhttp://www.fairlabor.org/our-work/labor-standardshttp://www.fairlabor.org/our-work/labor-standardshttps://www.globalreporting.org/reporting/g4/Pages/default.aspxhttps://www.globalreporting.org/reporting/g4/Pages/default.aspx


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.)

Tracking throughBusiness Relationships

The role of contracts:

DIV


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and auditing suppliers

Example: Engaging in In-depth Analysis

of Suppliers Performance

going basis.


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Questions to Ask

IV-A Building a Systematic Approach to Tracking

IV-B

Developing Indicators

IV-C Incorporating Stakeholder Perspectives

IV-D Tracking through Business Relationships


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Communicating

V

address them.

C

B

Building a Systematic Approach to CommunicatingA


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Building a SystematicApproach to Communicating

Adopting consistent approaches to communication:

disclosure, including:

AV

Example: Supplier Disclosure Lists

One discloses an
http://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdfhttp://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdfhttp://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdf


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>

>

>

all three.

BV


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Some telecommunications companies

Fitting form to purpose:


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Formal Reporting

The case for formal reporting:

The form of formal reporting:

In the US, the elaborating Section

CV

Resources on Formal Reporting:

include:

gold
http://www.sec.gov/news/press/2012/2012-163.htmhttps://www.globalreporting.org/reporting/g4/Pages/default.aspxhttps://www.globalreporting.org/reporting/sector-guidance/pilot-versions/telecommunications/Pages/default.aspxhttps://www.globalreporting.org/reporting/sector-guidance/pilot-versions/telecommunications/Pages/default.aspxhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/investmentfordevelopment/goldsupplementtotheduediligenceguidance.htmhttp://www.conflictfreesmelter.org/index.htmhttp://www.conflictfreesmelter.org/index.htmhttp://www.conflictfreesmelter.org/index.htmhttp://www.conflictfreesmelter.org/index.htmhttp://www.conflictfreesmelter.org/index.htmhttp://www.oecd.org/daf/inv/investmentfordevelopment/goldsupplementtotheduediligenceguidance.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttp://www.oecd.org/daf/inv/mne/mining.htmhttps://www.globalreporting.org/reporting/sector-guidance/pilot-versions/telecommunications/Pages/default.aspxhttps://www.globalreporting.org/reporting/sector-guidance/pilot-versions/telecommunications/Pages/default.aspxhttps://www.globalreporting.org/reporting/g4/Pages/default.aspxhttp://www.sec.gov/news/press/2012/2012-163.htm


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their decisions.

Reporting

and

include:

Example: Reporting on Government

and Copyright Holder Requests to

Take Down Content and Government

Requests to Share Personal

Information

One includes

www.

Foundation.
http://www.chillingeffects.org/http://www.chillingeffects.org/http://www.chillingeffects.org/http://www.chillingeffects.org/


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might include:


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Questions to Ask

V-A Building a Systematic Approach to Communicating

V-B Deciding Who Communicates What, to Whom and How

V-C Considering and Improving Formal Reporting


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Remediation and

VI

C

B

Building a Systematic Approach to RemediationA


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Building a SystematicApproach to Remediation

S below).

(a)

AVI


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The rationale for a systematic approach to remediation:

Section II)

channels, such as:


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National Human Rights Institution

National Contact Point

organisations.

BVI
http://nhri.ohchr.org/EN/Pages/default.aspxhttp://www.oecd.org/daf/inv/mne/ncps.htmhttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.oecd.org/daf/inv/mne/ncps.htmhttp://nhri.ohchr.org/EN/Pages/default.aspx


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).

Example: Supporting Suppliers

Development of Grievance Systems

One

use it.


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Building on existing company mechanisms:

It can be challenging to build

addressing them.

mechanism.

CVI

continuous learning.


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the state.

Operational-Level Grievance

Mechanisms:

(a) Legitimate:

(b) being known to all stakeholder

(c)

(d) seeking to ensure that

(e) Transparent:

ensuring that

outcomes and remedies accord with

(g) A source of continuous learning: drawing

(h) Based on engagement and dialogue:

whose use it is intended on its design

dialogue as the means to address and

to the

conducted while the
http://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.hks.harvard.edu/m-rcbg/CSRI/publications/report_46_GM_pilots.pdfhttp://www.hks.harvard.edu/m-rcbg/CSRI/publications/report_46_GM_pilots.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdf


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the decision,

Resources: Designing Operational-

Level Grievance Mechanisms

Access,For general information about non-judicial

dispute resolution, see:ACCESS Facility

Example: Collaborative Approaches to

Addressing Worker Grievances

incidents, and a general reduction in the

human rights challenges.
http://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.hks.harvard.edu/m-rcbg/CSRI/publications/Workingpaper_41_Rights-Compatible%20Grievance%20Mechanisms_May2008FNL.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttps://www.accessnow.org/telco-remedy-planhttp://www.accessfacility.org/http://www.accessfacility.org/https://www.accessnow.org/telco-remedy-planhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.csreurope.org/data/files/Publications/Company_Mechanisms_for_Addressing_Human_Rights_Complaints_CSR_Europe_Draft_report.pdfhttp://www.hks.harvard.edu/m-rcbg/CSRI/publications/Workingpaper_41_Rights-Compatible%20Grievance%20Mechanisms_May2008FNL.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdfhttp://www.ohchr.org/Documents/Issues/Business/A-HRC-17-31-Add1.pdf


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it could:


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Questions to Ask

VI-A Building a Systematic Approach to Remediation

VI-B Mapping and Working with External Remediation Mechanisms

VI-C


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International and Regional Human Rights Standards and Instruments

Instruments Setting Out Internationally-Recognised Human Rights
http://www.ohchr.org/EN/UDHR/Pages/UDHRIndex.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CESCR.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CESCR.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CESCR.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CCPR.aspxhttp://www.ilo.org/dyn/normlex/en/f?p=1000:62:0::NO:62:P62_LIST_ENTRIE_ID:2453911:NOhttp://www.ilo.org/dyn/normlex/en/f?p=1000:1:0::NO:::http://www.ilo.org/dyn/normlex/en/f?p=1000:1:0::NO:::http://www.ilo.org/dyn/normlex/en/f?p=1000:62:0::NO:62:P62_LIST_ENTRIE_ID:2453911:NOhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CCPR.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CESCR.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CESCR.aspxhttp://www.ohchr.org/EN/UDHR/Pages/UDHRIndex.aspx


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Regional Human Rights Standards

UN Guiding Principles and Implementation

UN:

Rights: www.ohchr.org/Documents/Publications/

Information Resources on Business and Human Rights

Business and Human Rights Resource Centre: ILO: www.ilo.org/business

Personal Data:
http://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/UniversalHumanRightsInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/UniversalHumanRightsInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/UniversalHumanRightsInstruments.aspxhttp://daccess-dds-ny.un.org/doc/UNDOC/GEN/N93/076/55/IMG/N9307655.pdf?OpenElementhttp://www.achpr.org/instruments/http://www.achpr.org/instruments/http://www.achpr.org/instruments/http://www.cidh.oas.org/basicos/english/basic3.american%20convention.htmhttp://www.asean.org/news/asean-statement-communiques/item/asean-human-rights-declarationhttp://www.asean.org/news/asean-statement-communiques/item/asean-human-rights-declarationhttp://www.asean.org/news/asean-statement-communiques/item/asean-human-rights-declarationhttp://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdfhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://business-humanrights.org/http://www.ilo.org/empent/areas/business-helpdesk/lang--en/index.htmhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:1:0http://www.ohchr.org/EN/Issues/Business/Pages/Tools.aspxhttp://www.ohchr.org/EN/Issues/Business/Pages/Tools.aspxhttp://conventions.coe.int/Treaty/en/Treaties/Html/108.htmhttp://conventions.coe.int/Treaty/en/Treaties/Html/108.htmhttp://ec.europa.eu/social/main.jsp?catId=480&langId=en&intPageId=75http://ec.europa.eu/social/main.jsp?catId=480&langId=en&intPageId=75http://ec.europa.eu/social/main.jsp?catId=480&langId=en&intPageId=75http://ec.europa.eu/social/main.jsp?catId=480&langId=en&intPageId=75http://ec.europa.eu/social/main.jsp?catId=480&langId=en&intPageId=75http://conventions.coe.int/Treaty/en/Treaties/Html/108.htmhttp://www.ohchr.org/EN/Issues/Business/Pages/Tools.aspxhttp://www.ilo.org/dyn/normlex/en/f?p=NORMLEXPUB:1:0http://www.ilo.org/empent/areas/business-helpdesk/lang--en/index.htmhttp://business-humanrights.org/http://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://ec.europa.eu/enterprise/policies/sustainable-business/corporate-social-responsibility/human-rights/index_en.htmhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.ohchr.org/EN/Issues/Business/Pages/WGHRandtransnationalcorporationsandotherbusiness.aspxhttp://www.ohchr.org/Documents/Issues/Business/A.HRC.17.31.Add.3.pdfhttp://www.ohchr.org/Documents/Issues/Business/RtRInterpretativeGuide.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.ohchr.org/Documents/Publications/GuidingPrinciplesBusinessHR_EN.pdfhttp://www.reports-and-materials.org/Ruggie-report-7-Apr-2008.pdfhttp://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.echr.coe.int/Pages/home.aspx?p=press/factsheets&c=http://www.asean.org/news/asean-statement-communiques/item/asean-human-rights-declarationhttp://www.asean.org/news/asean-statement-communiques/item/asean-human-rights-declarationhttp://www.cidh.oas.org/basicos/english/basic3.american%20convention.htmhttp://www.achpr.org/instruments/http://daccess-dds-ny.un.org/doc/UNDOC/GEN/N93/076/55/IMG/N9307655.pdf?OpenElementhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/UniversalHumanRightsInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/UniversalHumanRightsInstruments.aspxhttp://www.ohchr.org/EN/ProfessionalInterest/Pages/CoreInstruments.aspx


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:

BSR:

www.
http://ec.europa.eu/justice/discrimination/diversity/diversity-charters/index_en.htmhttp://ec.europa.eu/justice/discrimination/diversity/diversity-charters/index_en.htmhttp://ec.europa.eu/justice/discrimination/diversity/diversity-charters/index_en.htmhttp://www.europarl.europa.eu/charter/pdf/text_en.pdfhttp://www.europarl.europa.eu/charter/pdf/text_en.pdfhttp://www.europarl.europa.eu/charter/pdf/text_en.pdfhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0078:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0078:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0078:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0043:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0043:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www.oecd.org/daf/inv/mne/2011update.htmhttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/reports/BSR_Guiding_Principles_and_ICT_2.0.pdfhttp://www.government.se/sb/d/574/a/190560http://browse.oecdbookshop.org/oecd/pdfs/free/9311021e.pdfhttp://browse.oecdbookshop.org/oecd/pdfs/free/9311021e.pdfhttp://browse.oecdbookshop.org/oecd/pdfs/free/9311021e.pdfhttp://www.eicc.info/http://www.eicc.info/http://gesi.org/http://www.globalnetworkinitiative.org/principles/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://globalnetworkinitiative.org/governanceframework/index.phphttp://globalnetworkinitiative.org/governanceframework/index.phphttp://globalnetworkinitiative.org/governanceframework/index.phphttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://www.teliasonera.com/Documents/Public%20policy%20documents/Telecoms_Industry_Dialogue_Principles_Version_1_-_ENGLISH.pdfhttp://globalnetworkinitiative.org/governanceframework/index.phphttp://globalnetworkinitiative.org/governanceframework/index.phphttp://globalnetworkinitiative.org/implementationguidelines/index.phphttp://www.globalnetworkinitiative.org/principles/index.phphttp://gesi.org/http://www.eicc.info/http://browse.oecdbookshop.org/oecd/pdfs/free/9311021e.pdfhttp://browse.oecdbookshop.org/oecd/pdfs/free/9311021e.pdfhttp://www.government.se/sb/d/574/a/190560https://www.bsr.org/reports/BSR_Guiding_Principles_and_ICT_2.0.pdfhttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttps://www.bsr.org/en/our-insights/report-view/protecting-human-rights-in-the-digital-agehttp://www.oecd.org/daf/inv/mne/2011update.htmhttp://www.iso.org/iso/home/standards/iso26000.htmhttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://www1.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/ifc+sustainability/publications/publications_handbook_ppshttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=OJ:L:2008:327:0009:0014:EN:PDFhttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0043:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0078:en:NOThttp://eur-lex.europa.eu/LexUriServ/LexUriServ.do?uri=CELEX:32000L0078:en:NOThttp://www.europarl.europa.eu/charter/pdf/text_en.pdfhttp://www.europarl.europa.eu/charter/pdf/text_en.pdfhttp://ec.europa.eu/justice/discrimination/diversity/diversity-charters/index_en.htmhttp://ec.europa.eu/justice/discrimination/diversity/diversity-charters/index_en.htm


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www2.ohchr.org/english/

www.ohchr.org/Documents/

www.humanrightsbusiness.

Human Rights and Business Dilemmas Forum:

business.html

csr/12.htm

Country Risk Analysis

www.humanrightsbusiness.
http://www.integrating-humanrights.org/policies_homehttp://www.integrating-humanrights.org/policies_homehttp://www.integrating-humanrights.org/policies_homehttp://www.integrating-humanrights.org/policies_homehttp://human-rights-and-business-learning-tool.unglobalcompact.org/http://human-rights-and-business-learning-tool.unglobalcompact.org/http://human-rights-and-business-learning-tool.unglobalcompact.org/http://www.ohchr.org/Documents/Publications/DevelopHumanRightsPolicy_en.pdfhttp://www.ohchr.org/Documents/Publications/DevelopHumanRightsPolicy_en.pdfhttp://www.humanrightsimpact.org/fileadmin/hria_resources/Business_centre/HRB_Booklet_2009.pdfhttp://www.humanrightsimpact.org/fileadmin/hria_resources/Business_centre/HRB_Booklet_2009.pdfhttp://www.humanrightsimpact.org/fileadmin/hria_resources/Business_centre/HRB_Booklet_2009.pdfhttp://www.humanrightsbusiness.org/compliance+assessmenthttp://www.humanrightsbusiness.org/compliance+assessmenthttp://www.ihrb.org/publications/reports/state-of-play.htmlhttp://www.ihrb.org/publications/reports/state-of-play.htmlhttp://www.ihrb.org/publications/reports/state-of-play.htmlhttp://www1.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/Guide+to+Human+Rights+Impact+Assessment+and+Managementhttp://www1.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/Guide+to+Human+Rights+Impact+Assessment+and+Managementhttp://www1.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/Guide+to+Human+Rights+Impact+Assessment+and+Managementhttp://www.gcnetherlands.nl/report_business_human_rights.htmhttp://human-rights.unglobalcompact.org/http://human-rights.unglobalcompact.org/http://www.unglobalcompact.org/docs/issues_doc/Peace_and_Business/BusinessGuide.pdfhttp://www.unglobalcompact.org/docs/issues_doc/Peace_and_Business/BusinessGuide.pdfhttp://www.unglobalcompact.org/docs/issues_doc/Peace_and_Business/BusinessGuide.pdfhttp://www.unglobalcompact.org/Issues/human_rights/equality_means_business.htmlhttp://www.unglobalcompact.org/Issues/human_rights/equality_means_business.htmlhttp://www.unglobalcompact.org/Issues/human_rights/equality_means_business.htmlhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://www.amnestyusa.org/our-work/countrieshttp://www.humanrightsbusiness.org/country+portalhttp://www.humanrightsbusiness.org/country+portalhttp://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://www.hrw.org/publicationshttp://www.hrw.org/publicationshttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://hrrca.org/system/files/Rule_of_Law_for_Human_Rights_in_the_ASEAN_Region.pdfhttp://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://www.freedomhouse.org/report/freedom-world/freedom-world-2012http://www.humanrightsbusiness.org/country+portalhttp://www.humanrightsbusiness.org/country+portalhttp://www.amnestyusa.org/our-work/countrieshttp://www.unicef.org/csr/12.htmhttp://www.unicef.org/csr/12.htmhttp://www.unglobalcompact.org/Issues/human_rights/equality_means_business.htmlhttp://www.unglobalcompact.org/Issues/human_rights/equality_means_business.htmlhttp://www.unglobalcompact.org/docs/issues_doc/Peace_and_Business/BusinessGuide.pdfhttp://www.unglobalcompact.org/docs/issues_doc/Peace_and_Business/BusinessGuide.pdfhttp://human-rights.unglobalcompact.org/http://www.gcnetherlands.nl/report_business_human_rights.htmhttp://www1.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/Guide+to+Human+Rights+Impact+Assessment+and+Managementhttp://www1.ifc.org/wps/wcm/connect/Topics_Ext_Content/IFC_External_Corporate_Site/Guide+to+Human+Rights+Impact+Assessment+and+Managementhttp://www.ihrb.org/publications/reports/state-of-play.htmlhttp://www.ihrb.org/publications/reports/state-of-play.htmlhttp://www.humanrightsbusiness.org/compliance+assessmenthttp://www.humanrightsbusiness.org/compliance+assessmenthttp://www.humanrightsimpact.org/fileadmin/hria_resources/Business_centre/HRB_Booklet_2009.pdfhttp://www.humanrightsimpact.org/fileadmin/hria_resources/Business_centre/HRB_Booklet_2009.pdfhttp://www.ohchr.org/Documents/Publications/DevelopHumanRightsPolicy_en.pdfhttp://www.ohchr.org/Documents/Publications/DevelopHumanRightsPolicy_en.pdfhttp://human-rights-and-business-learning-tool.unglobalcompact.org/http://human-rights-and-business-learning-tool.unglobalcompact.org/http://www.integrating-humanrights.org/policies_homehttp://www.integrating-humanrights.org/policies_homehttp://www.integrating-humanrights.org/policies_home


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