Effective TeamworkTeam Building

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TEAM

The four letters of the word TEAM best explains the benefits of teamwork:

T=TogetherE=EachA=AchievesM=More

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IntroductionWhat is a team?

What is a team work?

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DefinitionsWhat is a team?

A group of people who are united in working towards a common goal.

A common goal is a statement that is agreed upon by the team. It provides direction and should offer a challenge that is achievable by the team.

What is teamwork?The ability of people to provide complementary

skills, a willingness to share knowledge and skills and assist other team members to achieve a common goal

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Cont.What is effective teamwork?

All team members having a sound knowledge of their job and responsibilities as well as those of other team members.

Commitment and co-operation to achieve team goals

Open communication channelsRecognising everyone in the team is important

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TEAMWORK• Working together to

achieve common goal• Everyone has to ‘play

the game’ to win• Everyone in the team is

important. • Communication is

essential for team to succeed.

• Good group cohesiveness (well-integrated, unified)

• Rest and Recreation

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WHAT ARE THE BENEFITS OF TEAMWORK?

FOR EMPLOYEES

• Tasks are completed more quickly• Greater job satisfaction• Work is often more enjoyable – happier workplace• Ability to draw on other peoples’ experiences and

ideas – getting support in the workplaceFOR EMPLOYER

• Improved production and higher staff morale• Reduced staff turnover• Increased profits and product qualityFOR CUSTOMERS

• Better products and customer service

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FEATURES OF GOOD TEAMWORK• Positive Attitude from all team members• Tolerance, Honesty and Respect• Co-Operation• Commitment and dedication• Trust & Support for each team member• Recognition of realistic team goals• Effective communication skills• Team members take pride in the team’s achievements and

accept credit as a group rather than as individuals• Readiness to meet the needs of other team members• A willingness to participate as a Team Member – planning and

organising daily, weekly or monthly tasks• Sense of humour

The qualities of a teamthe qualities that would help make a team

successfulPeople listen to each other.People share ideas.People respect each other's differences.People use time effectively.Problems are solved together.People communicate with each other.People make decisions together.People help each other.

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Your role (as a supervisor)in a Team

Acknowledge individual skills and knowledgeEncourage all team members to contribute ideasListen to team membersInclude all team members in activitiesCriticise the results not the personBe constructive when criticisingOffer helpReward achievements – both individual and

teamTake responsibility for designated tasksEncourage team ownership – all working for the

one goal

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ELEMENTS OF GOOD TEAMWORK The highest level of achievement is attained

when a team is committed to a task and full use is made of each team member’s talents.

Individual participation in a team depends on the following elements:

ToleranceAcceptance of other, sharing a common goal,

and respecting the views of others in how to achieve that goal.

HonestyEstablishing trust in a team requires open and

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Cont.

Commitment and dedication Teamwork involves interaction of all players

Interacting team members, each member must complete a task in order that the other member may successfully perform their assigned task.

Restaurants employees, room attendants, porters and front office staff are examples of interacting groups.

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cont.

FlexibilityTo be willing to accept duties not normally in

your job description, to assist team members to achieve a common goal.

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THE IMPORTANCE OF COOPERATION IN A TEAM

Cooperation has many benefits:It builds an awareness of interdependence When people cooperate to achieve common

goals they stimulate each other to higher levels of accomplishment.

It builds and reinforces recognition and mutual support within a team.

It leads to commitment to the establishment’s goal.

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HOW TO DEVELOP TRUST AND SUPPORT IN A TEAM

To encourage teamwork, we should treat others as we would like them to treat us. Some things we could do to encourage trust are:

Smile at the person you are working with.

Look them in the eye.Listen to them.Shake their hand. Include them in your

activities.

Find interests that you have in common.

Cooperate with them.Criticise their ideas,

not the person.Accept them for who

they are.Offer them help.Look for common

experiences.Encourage them.

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TEAMWORKTo be a good team member you must:Help other team members.Inform other of change in routine. Ask for assistance when necessary.Use effective communication and interpersonal

skills.Be willing to learn new skills and improve old

ones.

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Cont.

Be flexible in assisting other team members when they are busy and need help.

Be honest, team members must be able to trust one another.

Have a commitment to the goal and objectives of your team.

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How can you recognise and accommodate cultural differences in your team?

What type of differences could there be?

Different cultural backgroundAge/Gender

You must understand the need for:Tolerance and respecting differencesAdopting a sensitive approach when dealing

with another point of viewConstructively raising and discussing issues

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Cont.

Strategies to adopt when dealing with cultural differences in your team include:

Participating in staff trainingAdopting a professional attitudeUsing staff cultural skills to enhance

awarenessUsing a variety of different communication

mediaPromoting cultural celebrationsCelebrating differencesDeveloping a tolerance of cultural differenceActively seeking to break down barriers

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Advantage of working in a team

Advantage:Quality of decision making is betterWider range of alternatives and opinions are

consideredMore attitudes and experiences are sharedA team has a greater capacity to evaluate

ambiguous situations and promote unique ideas

Several people are involved so new ideas are more easily accepted

A greater sense of involvement produces better morale and motivation.

cont.

Disadvantage:More time may be needed to reach a

decision and take actionThere may be pressure to conform to

team norms and attitudesThere may be resistance to change if the

team’s culture is negativeA dominant person may influence the

team’s decision-makingThere is more opportunity for conflict to

emerge and continueIt may be difficult to work out who is

responsible for action

How can you identify team goals?

Analyse your team and theirPurpose and aimSizeGoals

Large establishment will assist by having decided on the goal, mission and vision of the hotel

Your team will then work towards achieving these goals

This can be achieved by having regular team meetings

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WHY ARE TEAM MEETINGS IMPORTANT?

• Discuss and resolve problems• Share ideas• Draw on other people’s knowledge• Planning• Sharing information relative to the department

and the hotel• Discussing information in relation to specific

guests, for example, guest history

Time/Task Management within TeamsTask Management

PrioritisingPracticing good time management

NegotiationCompletion of tasks within a time frameRecognising individual and group needs

Time ManagementPrioritisingDelegation

Problem SolvingDecision Making

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