Zultys 55i Training Presentation

Zultys 55i TrainingBasic Phone Functions

The Brookfield Group

presentation for

Copyright ©2012 The Brookfield Group & Indianapolis Gastroenterology and Hepatatology. All rights reserved.

Indianapolis Gastroenterology and Hepatology

Index

Phone Function Slide #

Place Call 4

End Call 5

Redial 6

Add User to Conference Call 7

Leave Conference Call 8

Remove User from Conference Call 9

Hold and Pickup 10

Transfer Call: Part 1 11

Transfer Call: Part 2 12

Send Incoming Call to Voicemail 13

Mute Your End 14

Forward Call 15

Add Phone # to Directory 16

Place Call Using Directory 17

Voicemail Access 18

Set Voicemail Up 19


Introduction

Before Beginning, Understand:

Multiple methods of performing many of this phone‟s functions

This tutorial covers the most convenient and used methods

When dialing a number for any reason (normal dial, conference add, transfer, etc.), you may dial

either a full phone number (i.e. 555-5555) or the local extension of a phone within your office

(i.e. 4002)

when dialing a number for any reason (normal dial, conference add, transfer, etc.), the

“Backspace” and “Cancel” options will appear as two of the different soft keys, but in different

positions depending on the function being performed

Pressing the “Backspace” key will delete one number at a time from the number you are

currently dialing

Pressing the “Cancel” key will cancel the function that you are currently attempting to perform

and return you to the previous menu

For instance, if you are in the process of entering a number that you wish to add to your

conference call and you press cancel, you will return to the previous menu and the

other user(s) connected to the conference call or pending conference call will be

removed from the “hold” state and placed back into the “picked-up” state


Place Call

1. Lift receiver or press

“Speaker/Headset” button

2. Dial desired external # or

internal extension

3. Wait 3 seconds for call to

begin OR press “Dial” button

to begin call immediately

To place either an internal or external call:

1

1

3


End Call

No matter how you answer a call, you can end it by performing any of the following actions:

Hang the phone up on the cradle (be sure that the earpiece depresses

the button in the well of the cradle)

Press the “Goodbye” button

Press the “Drop” button


Redial

1. Lift receiver or press

“Speaker/Headset” button

2. Press “Redial” button

a. Optional: Press the “Up Arrow” or

“Down Arrow” buttons to browse

available past numbers

3. Press “Dial” button

To redial a # previously called or received:

1

2

2a

3


Add Users to Conference Call

1. Press the “Conf” button

2. Enter the phone number that you wish to

add to the conference call

a. Optional: Press the “Redial”

button and use the arrow buttons

to locate the number that you wish

to call, as described in the “Redial”

section of this tutorial

3. Press the “Dial” button

4. Once connected to the user at the

number you just dialed, press the “Conf”

button to connect all three numbers

To add users to a conference call while already connected to another phone #:

12

2a2a

3

4


Leave Conference Call

You can disconnect yourself from a conference call by performing any of the following actions:

Hang the phone up on the cradle (be sure that the earpiece depresses

the button in the well of the cradle)

Press the “Goodbye” button

Press the “Leave” button


Remove User From Conference Call

You can disconnect another number connected to a conference call by performing the following actions:

1. Use the arrow keys to select the number that you wish to disconnect

from the conference call

2. Press the “Drop” button

1

2


Hold and Pickup

Hold and Pickup Basics

1. You can place a call on hold by pressing the “Hold” button

2. You can return to the held call by pressing the “Pickup” button

1

2


Transfer Call: Part 1

IF you want to speak with the person to whom you are transferring the call:

1. Press the “Xfer” button (this will place the

currently-connected phone # on hold)

2. Enter the phone number that you wish to add to

the conference call

a. Optional: Press the “Redial” button and

use the arrow buttons to locate the

number that you wish to call, as described

in the “Redial” section of this tutorial

3. Press the “Dial” button

4. Speak with the user at the transfer #

5. When ready to connect the two users, press, the

“Xfer” button

6. You may now hang the receiver up

a. No further action is necessary after

pressing “Xfer” in step 5 if you were on

speaker

1

2

2a2a

3

5

6


Transfer Call: Part 2

IF you want to simply transfer the current call to another number without speaking to the user on the end of the number to which you are transferring it, then you can perform the following actions (note that this option is not available if you use the redial function to locate the # to connect to):

1. Press the “Xfer” button (this will place

the currently-connected phone # on

hold)

2. Enter the phone number that you wish

to add to the conference call

3. Press the “Xfer” button

4. You may now hang the receiver up

a. No further action is necessary

after pressing “Xfer” in step 3 if

you were on speaker

1

23


Send Incoming Call to Voicemail

To send an incoming call directly to voicemail:

When the phone rings, press the “Goodbye” button


Mute Your End

To mute your end:

press the “Mute” button


Forward Call

To set call forwarding up, perform the following actions:

1. Press the “Options” button

2. While option 1 is selected, press the “Right”

arrow button

3. Use the “Up” and “Down” arrow buttons to

select the type of call forwarding that you want

to set up

4. While the option corresponding to the type of

call forwarding that you want to set up is

selected, press the “Right” button

5. While the “State” option is selected, press the

“Right” arrow button to set the state to “On”

6. Press the “Down” arrow button to select the

“Number” option

7. Enter the number to which you want the

selected type of calls to be forwarded

8. Press the “Done” button

1 2 3 4

567

8


Add Phone # to Directory

1. Press the “Directory” button

2. Press the “Add New” button

3. Enter the name associated with the phone

# that you wish to add

a. Note that you may press the button that

says either “123,” “abc,” or “ABC” in

order to change the type of characters

available for entry

4. Press the “Down” arrow button

5. Enter the phone # that you wish to add

6. Press the “Save” button

To add a phone # to your phone’s directory:

1

23

4

56


Place Call Using Directory

1. Press the “Directory” button

2. Use the “Up” and “Down”

arrow buttons to select the

number that you wish to call

3. Press the “Dial” button to call

from speaker, or lift the

receiver to call from the

receiver

To place a call from your phone directory:

1

2

3


Voicemail Access

1. Press the “Voicemail” button

2. Enter your voicemail password

(default: “1234”) + „#‟

3. If asked for your mailbox #,

enter your extension number

(i.e. “4002”)

To gain access to your voicemail box:

1


Set Voicemail Up

To set your voicemail box up:

1. follow the steps in the “Voicemail access” section of this tutorial

2. Follow the directions issued by the phone robot lady


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Zultys 55i Training Presentation

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