3Com Confidential
NBX V3000 IP Telephony SolutionWe’re Changing the Way Business Communicates.
23Com Confidential
Why IP Telephony Now?IP PBX Sales > PBX Sales in 2004/5
LAN Telephony Adoption (Average of Analysts)United States Line Shipments
IP Telephony Reaching Inflection Point
33Com Confidential
Traditional Solution -- PBX
• 2 cabling plants--66 block distribution
• Separate v-mail with separate management
• Difficult programming • No call detail reports • Limited connectivity for 3rd
party applications• Expensive upgrades
Is this a platform for the future?
43Com Confidential
Anatomy of an ApplicationTraditional PBX Vs. NBX
ApplicationServer
CTI BoardsDialogic, NMS,Brooktrout, etc.
Analog or Digital Station Ports or T1
ChannelsPhysical per port
connection
Traditional PBX
O/S
Device Driver
Application
Value Proposition•Open Platform•Scaleable•Higher Reliability•Integrated•Lower Cost•Mobile
53Com Confidential
WAN
PSTN
NBX V3000 Overview
• Key Attributes– Cost-effective IP telephony solution – 1U height – 4 analog FXO ports built-in– 1 analog FXS port built-in– Single power supply and hard disk– 15 business phone licenses included– Supports up to 1,500 devices– Supports up to 720 PSTN lines
• Standard Applications include:– 4 ports / 400 hours Auto Attendant /
Voicemail• Expandable to 72 ports
– Call Detail Recording (CDR)– Email integration– Auto Discovery / Relocation– CTI-Computer Telephony Integration– System Administration
63Com Confidential
Better Applications Equal Better Business
• Leverage applications to give your company a competitive advantage
• Applications can have a substantial return on investment• Applications can help reduce your total cost of operations
Built-in Voice Mail
Call Detail Reporting CTI
pcXset
73Com Confidential
CTI
Unified Voice / E-mailBrowser Based Mgmt
Off-Site Notification pcXset Soft-phone(1 free)
Call Detail Reporting
NBX Built-in Applications
83Com Confidential
NBX 6.0NBX Basic ACD
• Description– Built-in ACD solution provides:– Linear, Circular, Most Idle Agent call
routing algorithms– Delayed Announcements – ACD Agent List & Agent Workgroups– ACD Reports (CDR)– ACD Group & ACD Agent Data– Time Stamp based queuing of calls
waiting for a hunt group member
• Deployment Considerations– 2 agents built-in for demos; 3 agent base
keycode; N+ 1 agent keys thereafter• Positioning Tips
– Competitive advantage as built-in service Vs. IP Office, 3300, Call Mgr.
– Nice price/performance between built-in AA/HG & eXchange CC
ACD Groups Listing
93Com Confidential
NBX Phone Portfolio
3100 Entry
3101 Basic
3101-Spk Basic
3102 Business
3103 Manager
NBX 4-Port ATA
3105 Attendant Console
3107C Cordless
3106C Cordless
IP3000 Conference
pcXset Softphone
NBX 1-Port ATA
Legacy Link – 16-Port Analog
10
3Com Confidential
3103 Manager Phone
• Description– Large Display Phone– Full Duplex Speakerphone– Headset jack built-in– Large LCD Display– Supports IEEE 802.3af PoE– Gigabit (GbE) LAN + PC Ports– first to
market– Supports NBX protocol initially, SIP
TBD timeframe– All new User Interface
• Support to 12 System Appearances lines, has 3 configured by default and does not require them to be mapped to buttons.
• At any given time a maximum of 3 calls are visible on the LCD.
• Down arrow icon shows up on the LCD when the user has more than 3 calls.
3103 Manager
11
3Com Confidential
3103 Manager Phone – User Interface
12
3Com Confidential
3107C Cordless Phone
• Description– 900MHz Cordless IP Phone– NBX feature access & similar UI– Multi-Line Access– DTMF, hold, Xfer, feature, talk,
channel and 4 mappable buttons– Remote Antenna Base
• Strategic coverage• 1000 ft++ Range
• Benefits– In-building Mobility Offer– Small form-factor for portability 3107 Cordless
13
3Com Confidential
Administer The System and Manage Telephone Users
Intuitive Browser Based Administration
Call Reports to Manage Costs
3Com Confidential
Case Studies
3Com Confidential 14
15
3Com Confidential
Ventura Unified School DistrictCompany Name
1600 employees / 18,000 students 27 campuses, 4 administration sites
Employees/Nodes
California, USALocation
Legacy telephone equipment lacked a path for expansion and feature requirements
Wanted:• A phone and one or more connected computers in each classroom• Structured cabling and a path for data, voice, and video in a single
converged network• Feature-rich telephony features including automated attendant, voice mail,
call detail reporting, off-site notification, vmail/email integration• Evolutionary and Ethernet-based• Flexible configuration, reliable operation, quick to install, simple
Moves/Adds/Changes low cost of ownership
Business Problem
+1000 phones at 14 sites to date +3000 connected Ethernet devices
Ventura Unified
16
3Com Confidential
Ventura Unified - Solution Benefits
Solution Benefits Automated attendants save considerable office “switchboard” time in the office Voice mail improves communication throughout the entire school community Attendant console, operator groups, COS, end-user feature management
through web browser, vmail/email TAPI integration Moves/adds/changes are handled by regular IT staff. Browser management
withNetSet Savings of $50,000-$100,00 per site in architectural and construction costs for
new sites
Rapid implementation Feature rich Compatible with existing network infrastructure Compatible with existing networking skills Standards-based and evolutionary path Low acquisition cost, reasonable cost of ownership Leveraged with other 3Com offerings
Why 3Com 3Com Cisco Avaya Alcatel
Vendors Considered
17
3Com Confidential
Ventura’s Metro Network
• Single mode dark fiber provided through CATV franchise.
• 75 public agency sites, 28 school sites
Ventura Unified
18
3Com Confidential
Steris CorporationCompany Name
4,500 Employees 47 Sites Worldwide
Employees/Nodes 3,000 Phones 2,500 Computers
Technologies to prevent contamination Business Type
Steris Corporation
19
3Com Confidential
Steris Corporation - Solution Benefits
Solution Benefits and Why 3Com Centralized administration of telephone system Reduced monthly PSTN costs Simplicity to configure Scalability for different office sizes Enabled us to take advantage of our AT&T SDN network for On Net calls. Ability to manage any of our 12 systems from any PC with IE Users where able to easily change their profiles using NetSet. Reducing
service calls for basic MAC work Ease of meeting AC power requirements with Ethernet Power Source
3Com Cisco Avaya Nortel
Vendors Considered Replace existing legacy PBX or key systems in
remote manufacturing facilities Age of systems, new facilities Reliable voice communications Integrating with mixed LAN vendors – primarily
Cisco
Business Problem
20
3Com Confidential
3Com IP Voice Customers
21
3Com Confidential
3Com Voice Market Experience• 1998 -1st to market with IP-PBX• Over 16,500 system
deployments• Over 600,000 phones shipped• Operates on 3Com & 3rd-party
LAN/WAN infrastructure • 35+ industry awards and
growing• #1 IP-PBX systems in 41-400
line size*
*Source – InfoTech 1QCY04