3Com Confidential

NBX V3000 IP Telephony SolutionWe’re Changing the Way Business Communicates.

23Com Confidential

Why IP Telephony Now?IP PBX Sales > PBX Sales in 2004/5

LAN Telephony Adoption (Average of Analysts)United States Line Shipments

IP Telephony Reaching Inflection Point

33Com Confidential

Traditional Solution -- PBX

• 2 cabling plants--66 block distribution

• Separate v-mail with separate management

• Difficult programming • No call detail reports • Limited connectivity for 3rd

party applications• Expensive upgrades

Is this a platform for the future?

43Com Confidential

Anatomy of an ApplicationTraditional PBX Vs. NBX

ApplicationServer

CTI BoardsDialogic, NMS,Brooktrout, etc.

Analog or Digital Station Ports or T1

ChannelsPhysical per port

connection

Traditional PBX

O/S

Device Driver

Application

Value Proposition•Open Platform•Scaleable•Higher Reliability•Integrated•Lower Cost•Mobile

53Com Confidential

WAN

PSTN

NBX V3000 Overview

• Key Attributes– Cost-effective IP telephony solution – 1U height – 4 analog FXO ports built-in– 1 analog FXS port built-in– Single power supply and hard disk– 15 business phone licenses included– Supports up to 1,500 devices– Supports up to 720 PSTN lines

• Standard Applications include:– 4 ports / 400 hours Auto Attendant /

Voicemail• Expandable to 72 ports

– Call Detail Recording (CDR)– Email integration– Auto Discovery / Relocation– CTI-Computer Telephony Integration– System Administration

63Com Confidential

Better Applications Equal Better Business

• Leverage applications to give your company a competitive advantage

• Applications can have a substantial return on investment• Applications can help reduce your total cost of operations

Built-in Voice Mail

Call Detail Reporting CTI

pcXset

73Com Confidential

CTI

Unified Voice / E-mailBrowser Based Mgmt

Off-Site Notification pcXset Soft-phone(1 free)

Call Detail Reporting

NBX Built-in Applications

83Com Confidential

NBX 6.0NBX Basic ACD

• Description– Built-in ACD solution provides:– Linear, Circular, Most Idle Agent call

routing algorithms– Delayed Announcements – ACD Agent List & Agent Workgroups– ACD Reports (CDR)– ACD Group & ACD Agent Data– Time Stamp based queuing of calls

waiting for a hunt group member

• Deployment Considerations– 2 agents built-in for demos; 3 agent base

keycode; N+ 1 agent keys thereafter• Positioning Tips

– Competitive advantage as built-in service Vs. IP Office, 3300, Call Mgr.

– Nice price/performance between built-in AA/HG & eXchange CC

ACD Groups Listing

93Com Confidential

NBX Phone Portfolio

3100 Entry

3101 Basic

3101-Spk Basic

3102 Business

3103 Manager

NBX 4-Port ATA

3105 Attendant Console

3107C Cordless

3106C Cordless

IP3000 Conference

pcXset Softphone

NBX 1-Port ATA

Legacy Link – 16-Port Analog

10

3Com Confidential

3103 Manager Phone

• Description– Large Display Phone– Full Duplex Speakerphone– Headset jack built-in– Large LCD Display– Supports IEEE 802.3af PoE– Gigabit (GbE) LAN + PC Ports– first to

market– Supports NBX protocol initially, SIP

TBD timeframe– All new User Interface

• Support to 12 System Appearances lines, has 3 configured by default and does not require them to be mapped to buttons.

• At any given time a maximum of 3 calls are visible on the LCD.

• Down arrow icon shows up on the LCD when the user has more than 3 calls.

3103 Manager

11

3Com Confidential

3103 Manager Phone – User Interface

12

3Com Confidential

3107C Cordless Phone

• Description– 900MHz Cordless IP Phone– NBX feature access & similar UI– Multi-Line Access– DTMF, hold, Xfer, feature, talk,

channel and 4 mappable buttons– Remote Antenna Base

• Strategic coverage• 1000 ft++ Range

• Benefits– In-building Mobility Offer– Small form-factor for portability 3107 Cordless

13

3Com Confidential

Administer The System and Manage Telephone Users

Intuitive Browser Based Administration

Call Reports to Manage Costs

3Com Confidential

Case Studies

3Com Confidential 14

15

3Com Confidential

Ventura Unified School DistrictCompany Name

1600 employees / 18,000 students 27 campuses, 4 administration sites

Employees/Nodes

California, USALocation

Legacy telephone equipment lacked a path for expansion and feature requirements

Wanted:• A phone and one or more connected computers in each classroom• Structured cabling and a path for data, voice, and video in a single

converged network• Feature-rich telephony features including automated attendant, voice mail,

call detail reporting, off-site notification, vmail/email integration• Evolutionary and Ethernet-based• Flexible configuration, reliable operation, quick to install, simple

Moves/Adds/Changes low cost of ownership

Business Problem

+1000 phones at 14 sites to date +3000 connected Ethernet devices

Ventura Unified

16

3Com Confidential

Ventura Unified - Solution Benefits

Solution Benefits Automated attendants save considerable office “switchboard” time in the office Voice mail improves communication throughout the entire school community Attendant console, operator groups, COS, end-user feature management

through web browser, vmail/email TAPI integration Moves/adds/changes are handled by regular IT staff. Browser management

withNetSet Savings of $50,000-$100,00 per site in architectural and construction costs for

new sites

Rapid implementation Feature rich Compatible with existing network infrastructure Compatible with existing networking skills Standards-based and evolutionary path Low acquisition cost, reasonable cost of ownership Leveraged with other 3Com offerings

Why 3Com 3Com Cisco Avaya Alcatel

Vendors Considered

17

3Com Confidential

Ventura’s Metro Network

• Single mode dark fiber provided through CATV franchise.

• 75 public agency sites, 28 school sites

Ventura Unified

18

3Com Confidential

Steris CorporationCompany Name

4,500 Employees 47 Sites Worldwide

Employees/Nodes 3,000 Phones 2,500 Computers

Technologies to prevent contamination Business Type

Steris Corporation

19

3Com Confidential

Steris Corporation - Solution Benefits

Solution Benefits and Why 3Com Centralized administration of telephone system Reduced monthly PSTN costs Simplicity to configure Scalability for different office sizes Enabled us to take advantage of our AT&T SDN network for On Net calls. Ability to manage any of our 12 systems from any PC with IE Users where able to easily change their profiles using NetSet. Reducing

service calls for basic MAC work Ease of meeting AC power requirements with Ethernet Power Source

3Com Cisco Avaya Nortel

Vendors Considered Replace existing legacy PBX or key systems in

remote manufacturing facilities Age of systems, new facilities Reliable voice communications Integrating with mixed LAN vendors – primarily

Cisco

Business Problem

20

3Com Confidential

3Com IP Voice Customers

21

3Com Confidential

3Com Voice Market Experience• 1998 -1st to market with IP-PBX• Over 16,500 system

deployments• Over 600,000 phones shipped• Operates on 3Com & 3rd-party

LAN/WAN infrastructure • 35+ industry awards and

growing• #1 IP-PBX systems in 41-400

line size*

*Source – InfoTech 1QCY04