© 2012 Windstream Communications, Inc.

April 10th 2014 IAUG Jeff Pennett Solutions Architect Windstream ISG Ken DeMile Major Account Manager Windstream ISG Team Avaya

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Windstream Company Who are we?Overview in brief Ken DeMile

Avaya/Windstream partnership

Avaya Data PresentationAvaya

Windstream ISG Data DivisionAvaya data practice – Jeff Pennett

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WHO IS WINDSTREAM?

‣Industry Leading Communications & Cloud Solutions ‣S&P 500 Company with $6B in Annual Revenue & $2B+

cash‣National Footprint ‣450,000+ Business Customers Nationwide‣200+ Offices Across the U.S.‣Approximately 14,500 Employees‣120,000+ Fiber Miles‣10 Domestic Network Operations Centers (NOCs)‣27 enterprise class data centers ( including regional

locations)‣2012 Frost and Sullivan Market Share Leader for VoIP

Access and SIP Trunking – 22.1%‣Broad Ethernet coverage throughout the Northwest‣Industry Leader in SIP voice Unified Communications‣One of the nations leading Avaya Platinum Business

Partners‣Offer market defining fusion of Cloud & Network products‣Headquartered in Little Rock, AR3

Solutions Builder – Services

Contact Ctr UC Mobility Content

Multimedia

TDM/VOIP Key Systems TDM/VOIP PBXSIP Based Solutions

VPN, Firewalls, ProtectionNetworkSecure Routers

Core Switching

Closet SwitchingWireless

Fiber

Security

INTEGRATED SOLUTIONS GROUP:

Where We Play - Equipment

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WINDSTREAM & AVAYA – THE STRENGTH OF OUR PARTNERSHIP

Windstream & Avaya have been strategic partners for over 25 years

Avaya Platinum Partner

Nortel Elite Advantage Partner

Windstream has over 1 million desktops deployed with Avaya solutions

Windstream is the first and only SP to have an Avaya UCaaS subscription license agreement in place

Avaya outsources nationwide service to Windstream ISG including: dispatch, MAC, and installs. Average of 20-30 engagements per month.

Windstream Avaya National Support

Windstream is Avaya’s second largest US Platinum partner and leading integrator specializing in building and delivering unified communication solutions by integrating internal resources with industry leading manufacturers to meet critical business requirements

Customer Focus 20000 customers coast to coast Nation Wide CoverageNationwide Coverage 700 employees ( Managed Service Division ) (6) 24/7 365- NOC management centers-US based Tier 3&4 Support

Proven Experience Windstream employees 425 Avaya Applications Specialists and Engineers with industry

certifications and an average experience of 15 years working in complex environments Avaya Certified Design Engineers Avaya Certified Software Specialists Avaya Certified Contract Center Application Specialist Avaya Certified Proactive Contact Specialist Avaya Certified Field Technicians Avaya Certified Project Management Team (PMP) Cisco Certified Design Engineers (CCIE, CCNP, CCISP, CCDA, CFXS, CLCE) Microsoft Certified Engineers

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WHAT WE SELL TOGETHER

Windstream & Avaya products and services are designed to help our customers combat the most critical business challenges they face everyday:

Red/Blue/Purple/IPO

Experts in Blue to Red Migration

Unified Communications

Avaya Contact Center

Avaya Data

Scopia

UCaaS

Professional Services

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UCaaS STANDARD UCaaS DEDICATED HYBRID

Windstream Owned 3 or 5 Year Subscription Greenfield Predetermined Applications VMware only Rate Card Based Predetermined Data Centers CI Candidates now GA Q3 2014 SIP, H.323, Analog

Windstream Owned 3 or 5 Year Subscription Greenfield or CM Migration to

Cloud Custom Configurations Any Win Data Center VMware or Appliance CM License Move on last 2

deals GA Now SIP, H.323, Analog, Digital

Windstream or Customer Owned

VMware or Appliance Flexible Configurations

COMPETITIVELY UNIQUE OFFERS JOINTLY DEVELOPED BY WINDSTEAM & AVAYA

UCaaS OPTIONS

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Thank You

• Windstream

• Integrated Solutions Group• Enterprise Solutions

• Data EngineeringOverview

• Jeff Pennett• Solutions Architect

• Business Development• 508-561-7903

• jeffrey.pennett@windstream.com12

Windstream's Data Engineering falls into many groups

•Senior data engineers reporting up to VPs, Tim Whelehan, Jeffrey Drummond and Chris Ryan

Business Development Engineering – SMEs With dozens of certifications from Security to WiFi to Route/Switch design building new product linesPresale Engineers – Taking Mainstream technologies and designing solutionsStaging engineers - that streamline the process of configuring/testing the data gear documented and shipped to site. This is our incubator of talent if you will.Implementation Engineers with equal certifications that not only support the presales effort but lead the Installation and on-site engagement of Data projectsNOC Support Engineers - including Help Desk and Day 2 escalation support and Managed Services of Data products with redundant 7X24X365 NOC centers

Thank You

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What do we do outside of selling technology

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Network Assessments

Infrastructure Design/Re-design and Installation

Unified Communications

VoIP/Network Certifications

LAN/WAN traffic analysis

Wireless Design and Install indoor and outdoor Incl. Microwave

Cloud design and Migration planning

Security Audits

Data Customers to name a few

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• Tulsa Technology Center• Hastings Hospital• Pinkerton Academy• Cosi Stores• Buffalo Niagara Convention Center • Hyatt Hotels Call Center• Ruth Chris restaurants• Boston Medical center health Plan• Arch Diocese of NY• Muzak - DMX• Dollar Thrifty Car Rental• Nuclear Regulatory Commission• Charlton County Schools• Roseland Franklin University• Sacramento Downtown Mall• Sequoia and Yosemite National Parks• Anheuser Busch Brewing• First Church of Boston• Liberty Property Trust• Public Financial MGMT

A few notable clients Many with Avaya data

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Hastings Hospital

Field implementation and support engineers/techs available

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St Louis staging facility similar to Mt Laurel and others

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Avaya integrated with third party gear.

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Avaya Only network.

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NRC network.

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AS5300 Vlans:Internal-OAM /27Signaling: /27

2nd floor 3rd floor4th floor

IRCRM 3098

5698TFD

5650TD-PWR

5698TFD

5650TD-PWR

5698TFD

AS 5300

Stack IP Address: /24Client IP Address:

CS1000:Tlan: /24Elan:/24

NMS

NTP

Radius

ELAN

CS1000

Signal ServerNRS

ECM

TLAN

Internal OAM Signaling

MAS 1MAS 2 SIPCore 2 SIPCore 1

Data Center

5698TFD

5650TD-PWR

1st floor

5698TFD

5650TD-PWR

5698TFD

5650TD-PWR

fiber

fiberfiber

fiberfiberfiber