Offering solutions to some of the greatest challengessenior living communities face

ERIKA KRAMER, LNHA | JULIE HUSMANN, RDN, LD | STEVE TIEZZI

Martin Bros. Distributing

STAFFING SOLUTIONSFOR YOUR BUSINESS5

STAFFING CHALLENGESAging Workforce / Generational Differences

Recruiting

Retention

Staff Shortages

Turnover

CHALLENGE:

AGING WORKFORCEGENERATIONAL DIFFERENCES

SOLUTION

COMMUNICATION

AGING WORKFORCE / GENERATIONAL DIFFERENCES

COACHINGIncrease the focus on communication

+Understand the differences

in communication

AGING WORKFORCE / GENERATIONAL DIFFERENCES

AGING WORKFORCE / GENERATIONAL DIFFERENCES

COACHINGNew leaders = New opportunities

to coach

AGING WORKFORCE / GENERATIONAL DIFFERENCES

AGING WORKFORCE / GENERATIONAL DIFFERENCES

CHALLENGE:

RECRUITING

SOLUTION

SOCIAL MEDIA

RECRUITING

RECRUITING

RECRUITING

GHOSTINGToo many options

Detailed searches

Social media sites and job search engines help you

Plus, they’re helping everyone else too!

RECRUITING

GHOSTINGYounger generation = Less face-to-face

communication

RECRUITING

GHOSTINGLooking for informal,

quick ways of connecting

RECRUITING

GHOSTINGLess face-to-face communication =

Less practice having difficult conversations

RECRUITING

GHOSTINGYoung employees are becomingmanagers without the experience or comfort to deal with difficult situations:

Discipline

Upset employees

Conflict management

RECRUITING

CHALLENGE:

RETENTION

SOLUTION

EMPLOYEE ENGAGEMENT

RETENTION

CULTURE“I feel like the Administrator

doesn’t even know my name…”

RETENTION

HUDDLE CLIP

RETENTION

DAILY HUDDLESLess than 10 minute conversation thatprovides reserved time in the day for

team communication

RETENTION

DAILY HUDDLESStaff Recognition

Manager-to-employee

Peer-to-peer

RETENTION

DAILY HUDDLESResident/Meal updates, changes,

and solution-driven discussion

RETENTION

DAILY HUDDLESReinforcement

Company values

Safety goals

Policies and procedures

RETENTION

HUDDLE BASICSWhy: Employee Engagement, Retention

Positive time with team

Opportunity for employees to shine

Consistency is key

RETENTION

HUDDLE BASICSWho: ALL members of the healthcareand food service team

CEO to dishwasher

Nursing, housekeeping, PT/OT

RETENTION

HUDDLE BASICSWhere: Same place every day

RETENTION

HUDDLE BASICSWhen: Same time every day

For example: AM Shift Huddle at 10AM;PM Shift Huddle at 4PM

RETENTION

HUDDLE TEMPLATE

RETENTION

CHALLENGE:

STAFF SHORTAGES

SOLUTION

EFFICIENCY AND PROBLEM SOLVING

STAFF SHORTAGES

PLANNINGWhat is planning?

Policies and procedures

Cross train

Evaluate workplace climate

STAFF SHORTAGES

PLANNINGAnticipate needs ahead of time(it’s a matter of WHEN, not IF)

Equipment

Smallwares

Inventory

Menu

STAFF SHORTAGES

STAFF SHORTAGES

CHALLENGE:

TURNOVER

SOLUTION

TRAINING

TURNOVER

“69% of employees are more likelyto stay with a company for three yearsif they experienced great onboarding.”

- O.C. Tanner- O.C. Tanner

TURNOVER

ONBOARDINGAre you training on what the

organization WANTS?

TURNOVER

ONBOARDINGAre you considering what thenew hire NEEDS training on?

TURNOVER

ONBOARDINGHow are you ensuring it is consistentand you are not missing everything?

TURNOVER

TURNOVER

GET IT ALL HERE:martinbros.com/staffingtoolkit