delivering on the promises of Microsoft Lync · PDF filedelivering on the promises of...

transcript

delivering on the

promises of

Microsoft Lync

Webinar 31st March 2015

http://www.orange-business.com/en/get-your-business-lync-d-up

now Skype for Business

presenters

Stephane Minana

UC solution director

Arjen Vromans

Head of Voice domain

Philipp Ringgenberg

Head of Video domain

agenda

� Orange Business Service - your digital transformation partner

� current UC trends in the enterprise

� Microsoft Lync in the enterprise

� challenges encountered when deploying Lync– create a business case – ensure quality of experience – deliver on the business case

� update on Skype for Business

workspace is at the heart of the enterprise digital transformation

ourcustomers

bringing you the

flexibility of cloud

infrastructure

connectingyour

applications

offering the best connectivitywherever

you need it

providing employees

with smart and mobile ways of

working

embedded security

differentiated customer

experience

trend: shift to the digital workspace

Unified Communications

Voice and video

ProductivityCollaboration

Social Mobile Contact center

Converges

Digital Mobile Workspace

Collaborative portals and apps stores

My personal communications

My collaborative communities

My customer interactions

My workspace

Cloud and mobile access

end user at the center of

the collaboration experience

Do, differentiate or die… a great digital experience is no longer a nice-to-have, it is a make-or-break point for your business as we enter the digital age. Forrester

collaboration

60% of the entreprises are evaluating or deploying Lync in the Multinational corporation space * 36% of the entreprises are chosing for

Lync as an entreprise Voice Platform * *

* Forrester, Total Economic Impact of Microsoft Lync 2013 **T3i Research, Impact of Microsoft Lync on the Enterprise Voice Market

More Productive People

Universal Reach

Lower Costs

8 Orange Group restricted – Internal use onlyUnique end user experienceOptimized infrastructure and

lower TCO

Voice- SIP Trunk- call collect

contact center

mobile

devicemanagement

3rd party integration- video systems- pbxs

networks

BVPNMLAN

challenges related to a Lync project

create a Business Case

ensure quality of experience for the end user

integration of video conference

challenges: how to create a business case?

�collect existing TCO for all UC blocks – IPT and PBX management (including assets)– IM/Presence/conferencing– mobile charges (roaming charges)– networks charges (CDRs, access and volumes, LAN/WAN

upgrades/WIFI)

� leverage on Microsoft and Orange best practices:– be realistic on savings and include all costs to avoid discussions– concentrate on tangible cost savings first

�between 15% and 50% savings on infrastructure & related management costs

� fast payback

for more information check:

http://www.orange-business.com/files/media/contributor_en/lync_business_case_2015.pdf

challenges: customer experienceenterprise voice and conferencing for Lync

cost savings

user adoptionis key

QoS � ensuring Voice QoS often underestimated

� without user adoption – no ROI� Voice QoS is key to user adoption

� Lync Voice and Conferencing provide great business cases

IMConferencing

Telephony

Governance

ensuring voice quality of service is often under-estimatedvoice QoS highway is paved with obstacles

Infrastructure

Governance spread accros the

organisationIT staff lacking voice

expertise

Budgets spread

Unstable connections

Infrastructure not ready for

real time media Over utilized WAN

Inefficient geographical design

Low performance

client computers

Microsoft QMS tool

+ Excellent tool− Restricted to

Microsoft domain

PLAN PHASE BUILD PHASE RUN PHASE

SIP trunking&PSTN

Voice QoS

best practices to ensure Voice QoS

UC pre-deployment assessment UC pre-deployment assessment

Traffic simulationTraffic simulation

Extend QoS monitoring towards the SIP trunking domain

central probe

PSTNLync Front

Lync client

router

responder

pro-active monitoring of Lync audio conferencing

� Providing end-to-end monitoring of audio confquality

� Real-time failures detection prior to users impact

LeadingLeadingLeadingLeading IT providerIT providerIT providerIT provider

50000+ users

80 countries

7 SIP datacenters

Orange monitoring for :

Customer Lync environment for audioconferencing

Orange 135 access numbers + SIP Trunks for PSTN/non Lync users

3.000 daily test calls

daily, weekly & monthly report

Who? Orange solution

challenge: interoperability with video conference

using Lync client or Lync Room System with Video Conferencing Solutions

� Lync and video conferencing are separate solutions

� scheduling and meeting setup processes are different

� manual point-to-point calls are possible

� content sharing is limited

� user adoption & trainings required

available technology provider solutions

� native Lync integration with recent video endpoints

� content sharing requires additional software

� one way content sharing

� roadmap following Microsoft developments

� gateway infrastructure & licenses required

� reduced video resolutionCIF Lync 2010, HD Lync 2013

� one way content sharing

� ongoing developments to improve interoperability

business case considerations:

� Lync and video interoperability vs. preserving investments

� dedicated on-premise solution vs. cloud solution or hybrid model

service provider enhances technology solutions

network IP VPN Internet SIP

services

end points

core infrastructurededicated cloud-based model

room immersivepersonal

end-user services

lifecycle

exchange

concierge portal

any network any

platform

any device

interopvirtual meeting place

Orange's expertise in video to deliver best services

>video infra assessment>interoperability study>video room remediation>business case calc. &

financial justification ROI

>collaboration (workplace) & interoperability design

>migration planning QoS and CAC designs

design

>Lync & video solution delivery>integration with existing video

conferencing infrastructure>user training & adoption

implement

manageassess

network & video

>video conference scheduling

>concierge service>proactive Telepresence

& video room monitoring>utilization reports>service management

>video enabled network>over 26'000 managed

video endpoints globally

Skype for Business

� new brand, new client Skype design

� same infrastructure models as Lync

� full federation with Skype

� allow larger meeting and broadcast

� increased focus on Cloud

� need provider for Audio conferencing and Enterprise Voice

� better video conferencing experience

�PSTN support for EV in O365

– US in 2015,– Europe (5 countries in 2016)

1 Lync gains momentum in the entreprise

3 end user adoption and ecosystem integration are key to success

2 engage a partner for insuring high quality of experience, end to end

Orange Business Services

� named by Microsoft to be “2014 Communication Partner of the Year“ � awarded global Elite status for Skype for Business � recognized by industry analysts as the leader for IP Telephony and UC

(Gartner, Current Analysis, OVUM, WCA)

key take-aways

23 Orange Group restricted – Internal use onlyUnique end user experienceOptimized infrastructure and

lower TCO

Voice- SIP Trunk- call collect

contact center

mobile

devicemanagement

3rd party integration- video systems- pbxs

networks

BVPNMLAN

thank you

Group and its affiliates and subsidiary companies trading as Orange Business Services. Orange, the Orange logo, Orange Business Services and

product and service names are trademarks of Orange Brand Services Limited. All other trademarks are the property of their respective owners. This

publication provides outline information only. Product information, including specifications, is subject to change without prior notice.

for more information:

http://www.orange-business.com/en/get-your-business-lync-d-up

delivering on the promises of Microsoft Lync · PDF filedelivering on the promises of...

Documents