Human interaction management

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Contextual presentation for the Dutch BPM Forum at the Utrecht University on groundswell and enterprise2.0: is Human Interaction Management the Missing Link?

transcript

V

RONALD VAN DEN HOFF

HIGH

LOW

RECENT YEARS* Edelman Trust Barometer

*

HIGH

LOW

RECENT YEARS

“ZORG-ICT SPLIJT OVERHEID EN

ARTSEN”

“RIJK HOUDT GELD IN BIJ FOUTE SPLITSING

ENERGIE SECTOR” “VERTROUWEN IN OV-KAART

OPGEZEGD”

23 SEPTEMBER 2008:

* Ronald Coase, 1937 “The nature of the firm”.

CLASSIC

VALUE

NETWORK

INTERNET HISTORY…

1. STATIC.

2. VOLUME GROWTH.

3. VOLUME EXPLOTION

INTERNET HISTORY…

1. STATIC.

2. VOLUME GROWTH.

3. VOLUME EXPLOTION:

SEARCH / ALGORITHMS

APPLICATIONS

550.000.000.000 PEOPLE ON LINE

4. PEOPLE/CONNECTING

SOCIAL NETWORKS/MEDIA

* Data from Forrester Research Technographics® surveys, 2007

* “Here comes everybody”, Clay Shirky, 2008

VIRTUAL SOCIAL NETWORKS:

“WEBTRIBES…”

SOCIAL : HYVES

BUSINESS : LINKEDIN

SOCIO-BUSINESS: MINDZ.COM

SERIOUS GAME: WORLD OF

WARCRAFT

(MMORPG:

Massively Multiplayer Online Role Playing

Game)

CROSS-

BOUNDARIES

20% 80%

BRANDING*

“RANGE OF ACTIVITIES TO CREATE, TO FACILITATE, TO MANAGE & TO EVALUATE CONTACT

OPPORTUNITIES (TOUCHPOINTS) & EVENT DRIVEN COMMUNICATION WITH STAKEHOLDERS,

RESULTING IN UNIQUE AND CONSISTENT STAKEHOLDER EXPERIENCES, THUS OPTIMIZING THE

PROCES OF MEETING & CONNECTING”.

* Ronald van den Hoff 2007

WHO ARE YOU?

WHO DO YOU WANT TO BE?

“TO BE OR NOT TO BE”IS NO LONGER THE

QUESTION

PERSONAL CONTACT 40% WHAT IS REALLY GOING ON? 100%

CO-CREATION (MEEPRATEN) 65% INFO AS EMPLOYER 26%

*UNIVERSITEIT VAN TWENTE, 2007

HUNGRY FOR CHANGE

EXCEED EXPECTATIONS

GLOBALLY INTERGRATED

DISRUPTIVE BY NATURE

GENUINE

IBM LEADERSHIP SURVEY 2008

(NETWORKED) ENTERPRISE

(2.0)

LEADERSHIP

BLURRING BOUNDERIES

HUMAN INTERACTION

MANAGEMENT

GROUNDSWELL