Rohit Talwar - Reinventing HR - Hyland Software 2011 Summit - 10 05 11

transcript

Reinventing HR in an Era of Rapid Change and Personalization

Hyland Software

2011 Summit

LondonLondon

May 10th 2011

Rohit Talwar

CEO - Fast Future

rohit@fastfuture.com

www.fastfuture.com

What Strategies should HR Adopt in Tomorrow’s World?

Changing Working PatternsKey Drivers

• Technology

• Globalisation

• Demography

• Lifestyles• Lifestyles

• Personalisation

• Low carbon economy

• Complexity

Growth is not Guaranteed0Growth is not Guaranteed0

0Thinking is Back in Fashion

Transformational Change?

It’s Only Just Begun

Demographic Destinies 2 billion more people in 40 years –

Demographics is Driving Economics

448 691 5231739

Source : United Nations2010 2050

Life Redefined –Lifespans are Increasing

Under 50’s have 90% chance of living to 100.

Aubrey de Grey suggests we could live to 500 or 1000we could live to 500 or 1000

What are the health, consumption and workplace implications?

What kind of opportunities will be created?

Ecosystem Services and Biodiversity Loss

BCG’S 2011 Global Challengers and Emeriti: Origin Countries

3 32 2

1 1 1 1 1

Source: Boston Consulting Group, January 2011

New Industry Models and Mindsets

3D Printing - $1Tn+?

Swoopo - The $17,739 iPad

Think Like the Customere.g. Open Innovation

Complexity

Complex Systems

Chaordic Systems

The Future of Work (Gartner)

“De-routinization” of work.

Work swarms

Weak links.

Working with the collective. Working with the collective.

Work sketch-ups.

Spontaneous work.

Simulation and experimentation.

Pattern sensitivity.

Hyperconnected.

My place.

Technology Evolution and the Impact on Business

Telephony• Voice

• Messaging

• SIM card

• Phonebook

• Ring Tones

• Security

Connectivity• Cellular

• Up to 14 bands

• WLAN/BT

• GPS

• NFC

• FM

TMT – Convergence and Immersion

Data/Enterprise• 100Mbps

• Email

• IMS

• Browsing

• VPN

• PIM

• Ecommerce

• Payments

Software• Protocols

• Middleware

• Applications

• User Interface

• Minimize fragmentation

Multimedia• Camera 8-16M

• Camcorder

• 24M Color Display

• Memory (160GB)

• Multiformat A/V • HD Video/TV out

• Games

(50-100M Tps)

• DRM

What I Want – When I Want

Next Generation Smart Phones

Cloud Computing

Augmented Reality / Interactive Data Eyeglasses

Haptics / Holograms / Interactive Surfaces

Future of HRM Survey Respondents

Barriers to HR Effectiveness over the next decade

46%46% 46%46%43%43%40%40%

Lack of

business and

strategic

understanding

in the HR

function

46%46%

Failure to

attract,

develop, retain

and reward

suitable talent

at all levels

46%46%

Emphasis on

cost cutting

over people

development

43%43%

Corporate

culture not

valuing

talent

development

40%40%

Maximising HR's Contribution -Critical Roles

37%35%

33% 32%

Becoming a strategic partner, coach and

mentor and developing HR as a source of

competitive advantage

Acquiring, developing and retaining talent

Managing change and cultural transformation

Individualisation and personalisation of HR services to meet the differing needs of leaders, managers and employees

Addressing the demographic

challenges of a global and multi-generational

workforce

Becoming a learning organization

Strategic Priorities for HR

Aligning HR / talent and

business strategies 73%

Nurturing engagement /

commitment 58%commitment 58%

Developing clear HR

strategy 51%

Facilitating innovation 42%

Leadership and ManagementDevelopment

Managing, motivating /

integrating a multi

generational workforce 58%

Build management / Build management /

leadership capability to

manage an increasingly

global /diverse workforce 57%

Help management and

leadership to work in a

flat structure 51%

Supporting Employees

Maximising individual talent, competence,

commitment, and contribution 56%56%

42%42% Building and sustaining employee

trust and engagement

Helping employees find a sense of

purpose and meaning in their work

42%42%

39%39%

Performance Management -Maximising Employee Contribution

Supporting lifelong learning -

continuous re-skilling 60%

Implementing real-time learning /

development solutions 49%

Improving training / delivery

effectiveness 41%

Operational Delivery Priorities

Consistent / Auditable Process Supporting self-organising and self-

50%50% 48%48%Consistent / Auditable Process

& Policy Execution

Supporting self-organising and self-

directed teams

Cost control Managing business risks

41%41% 40%40%

Organisation Design and Culture

Facilitating alignment between

strategy and organizational

design, culture, values and

ethics 65%

Developing organizational

capacity to respond quickly /capacity to respond quickly /

adapt to change 60%

Redesigning organizational

structures to ensure flexibility /

responsiveness 48%

Ensuring HR policies can support

boundaryless org models 42%

HR Technology Priorities

Enabling the workforce to stay Enabling ‘self-service’ by managers

52%52% 48%48%Enabling the workforce to stay

‘connected’ in remote locations

Enabling ‘self-service’ by managers

and employees

Providing up to date employee-

centred information

Using social media based communications

internally to drive engagement / retention

39%39% 38%38%

Outsourcing HR – Prime Candidates

Education, training &

development 55%

Compensation & benefits

administration 51%administration 51%

Employee administration 46%

Management of the HR Function

58%58% 50%50% 50%50%

Anticipating key trends

and developments that

could impact HR and

talent related issues in

the organisation

Building a deep

understanding of

business in general and

of their own organisation

in particular

Developing HR as an

effective partner, coach

and mentor to the

business

How can Leaders Respond?

Developing World Class Talent

Embedding Future Thinking

Make Time and Space for Change

Be Magnetic

Create Tolerance of Uncertainty

Encourage Curiosity

Scanning the Horizon – Become Experts in What’s Next

Broad Scans and Deep Dives

Embrace Networks and Associations

Pioneer Accelerated Learning

Conclusions - Crafting HR Strategy

• Understand emerging drivers

• Personalisation and Self-ServiceService

• Global and multi-generational solutions

• Service is the ‘killer app’

• 50 key trends

• 100 emerging trends

• 10 major patterns of change

• Key challenges and choices for

leaders

Designing Your FutureKey Trends, Challenges and Choices Facing

Association and Nonprofit Leaders

leaders

• Strategic decision making

framework

• Scenarios for 2012

• Key futures tools and techniques

• Published August 2008

• Price £49.95 / €54.95/ $69.95

• Email invoice request to

Rohit Talwar• Global futurist and founder of Fast Future Research.

• Award winning speaker on future insights and strategic

innovation – addressing leadership audiences in 40 countries on

5 continents

• Author of Designing Your Future – Published 08/2008

• Profiled by UK’s Independent Newspaper as one of the Top 10

Global Future Thinkers

• Led futures research, scenario planning and strategic

consultancy projects for clients in telecommunications, consultancy projects for clients in telecommunications,

technology, pharmaceuticals, banking, travel and tourism,

environment, food and government sectors

• Clients include 3M, BBC, BT, BAe, Bayer, Chloride, DTC De

Beers, DHL, EADS, Electrolux, E&Y, GE, Hoover, Hyundai, IBM,

ING, Intel, KPMG, M&S, Nakheel, Nokia, Nomura, Novartis,

OECD, Orange, Panasonic, Pfizer, PwC, Samsung, Shell,

Siemens, Symbian, Yell , numerous international associations

and governments agencies in the US, UK, Finland, Dubai,

Nigeria, Saudi Arabia and Singapore.

• To receive Fast Future’s newsletters please email

Our ServicesBespoke research; Identification &

Analysis of Future Trends, Drivers &

Shocks

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Identification of

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Innovation and Strategic

InvestmentStrategy Creation &

Development of

Implementation

Roadmaps

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Expert Consultations &

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Example Projects• Public and private client research e.g. :

– Innovation in the Health Sector

– The Shape of Jobs to Come – Department for Business, Innovation and Skills

– Designing Your Future (Published August 2008) – book written for the American Society

of Association Executives & The Center for Association Leadership

– Travel and tourism e.g. The Future of Travel and Tourism in the Middle East – a Vision

to 2020 (Underway)

– Future of Travel and Tourism Investment in Saudi Arabia (Underway)– Future of Travel and Tourism Investment in Saudi Arabia (Underway)

– Scenarios for the global economy for 2030 and the implications for migration (underway)

– Global Economies – e.g. The Future of China – the Path to 2020

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and challenges for the events industry

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