1 © 2007 Avaya Inc. All rights reserved. Avaya Distributed Office.

1© 2007 Avaya Inc. All rights reserved.

Avaya Distributed OfficeAvaya Distributed Office


Agenda for Avaya Distributed Office

Today’s Branch

Avaya Distributed Office

Architecture Overview

Features & Applications

Management Capabilities & Tools

Deployment Strategies & Options

Product Detail

Endpoints


Branches Drive Business Success

VIRTUAL ENTERPRISE58% of companies consider

theirs to be a virtual workplace today

BRANCH EMPLOYEES91% of employeeswork in branches

MOBILITY80% of workers either

move from office to office, work from home, or are

always on the go

Clients Workstation

CoffeeShop

Hotel

ConferenceRoom

Branch

Home

Road

BRANCH OFFICESAlmost 4 million branches operate

globally


Today’s Disparate Branch Communications

Inconsistent end-user experience

Lack of access to support staff and resources

Capabilities reflect sites’ size, not importance

Communication not leveraged across sites

Local purchasing resultsin incompatible equipment

Acquisitions create disparate systems

Limited flexibility

High location turnover

HQ

Satellite

District Manager

Medium

KioskSmall

Virtual Large


What Does Enterprise Leadership Expect From Branches? Help Me Drive Business Value!

Footnote: 1. Mercer Management Consulting, interviews with 50 c-level executives, April 2004. 2. Lane & Co., focus group discussions, March 2004.

Grow Revenue“Our main priority is on winning

business back and growing

our top line.” 1

Reduce Costs“Even in growth markets, cost

reduction is a top-of-mind issue.We have to reduce overhead while

maximizing efficiency” 2

Lower Risk“Our top two business priorities

are security & continuity. ” 1 CEO

COO

CIO

CMO


A New Branch Solution –What Did Customers Tell Us?

Features

– Key system features are critical in some markets, but PBX features are important for certain knowledge workers

– Need low cost IP phones

Applications

– Make my branch/store employees more productive

Future proof my environment with open standards

– Session Initiation Protocol (SIP)and Services Oriented Architecture (SOA)

Deployment and Scalability

– Must be easy to deploy and scale

– Without upgrading my WAN immediately

Management

– Ease of management is critical to low TCO


Avaya Branch Solutions Portfolio

COST(TCO)

VALUE(ROI)

Loosely Integrated

Tightly Integrated

Low Cost SimplicitySIP Based, Serverless, Peer-to-Peer

Quick Edition

Low Cost SimplicitySIP Based, Serverless, Peer-to-Peer

Quick Edition

Basic Capabilities for Smaller NetworksTDM/IP Hybrid Key/PBX

IP Office

Basic Capabilities for Smaller NetworksTDM/IP Hybrid Key/PBX

IP Office

Centralized Control with Branch-specific ApplicationsSIP Based Hybrid PBX/Key


Centralized Control with Branch-specific ApplicationsSIP Based Hybrid PBX/Key

Avaya Distributed OfficeNEW

May 07

Rich Seamless Capabilities Enterprise-wideCommunication Manager with G-Series Gateways,

IG550 for Juniper Networks J-Series Routers

Rich Seamless Capabilities Enterprise-wideCommunication Manager with G-Series Gateways,

IG550 for Juniper Networks J-Series Routers



Today’s Branch






Product Detail

Endpoints


Avaya Distributed OfficeDeliver Intelligent Communications to Every Branch

Rich communication, collaboration & mobility capabilities to every site Centrally managed, SIP-based communications platform Easily deploys and scales to support almost any size branch networkDeveloped by the people who brought you Communication Manager

– Many Communication Manager and PARTNER-like features

– Flexibility to meet your needs

SIP

SIP Enablement Services

Distributed Office Distributed

Office

Distributed Office

New


AdvantageProductivityLow TCO

Why Distributed Office for Your Branches?


Standardized templates enable rapid set-up, or order fully customized for faster deployment

Intuitive centralized management

Low equipment CAPEX

Single license for all features

Business continuity - distributed call control minimizes WAN utilization

Quick end-user training

Low TCOLow TCO

Quickly Deploy New Locations - 10 or 1000’s

Simple Centralized Management of Your Entire Branch Network

Low Initial Costs, full feature set

Future Proof with SIP-enabled Applications

1



ProductivityProductivity2

Minimize Staff Workflow Disruption with Familiar Key System Features

Powerful Applicationsto All Branches

Enhance Collaboration

Connect Mobile Workers

Key system and PBX features

Mobility capabilities ensure staff is always available to clients

One-number access to desk/cell phone/softphone

Voice mail & auto attendant streamline customer communications

Easy Music-on-Hold distribution

Coordinated dial plan across branches

Rich individual & group features

Wireless handsets



AdvantageAdvantage3

Unify Branding Across Branches

Enhance Customer Experience

Leverage Mobile Workers

Optimize Branch Network to Execute Business Strategies

Connect Branches and HQ sites

Standards-based: built on SIP and SOA for investment protection

Presence & instant messaging

Centralized administration allows enterprises to react quickly to market needs

Secure with full media & signaling encryption

Powerful applications can integrate from Avaya & DevConnect



Avaya Distributed Office Network - Release 1.1

SIP

Data Center

Integrated Management

Voice, IM, Presence

Optional

Optional

SIPCommunication

Manager

Voice Portal

SIP Enablement Server

Medium Branches

Feature EngineGateway

Voice Mail + AASIPCTI

i120

Small Branches

Feature EngineGateway

Voice Mail + AASIPCTI

i40 i120



Today’s Branch






Product Detail

Endpoints


G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

Flatten, Consolidate, ExtendTightly Integrated Campus, Call Center and Branch Offices

H.323, H.248

Centralized Call Control

Centralized Management

Centralized Features/Apps

Call Center Connectivity

Business Continuity

Central & Distributed Media Processing

Common Dial Plan

The Industry’s Best Solution for Connecting,

& Simplifying Your Enterprise:


G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

KeySystem

SmallPBX

What About Other Remote Offices?Standalone Key Systems and Small PBXs at the Far Edge

H.323, H.248

KeySystem

SmallPBX

KeySystem

KeySystem

SmallPBX

KeySystem

SmallPBX

KeySystem


G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

DistributedOffice

DistributedOffice

DistributedOffice

Transform to Intelligent Branch OfficesMay 2007 SIP, SOA

H.323, H.248

DistributedOffice

DistributedOffice

DistributedOffice

DistributedOffice

DistributedOffice

SIP

Distributable Communication Control & Features

Centralized Branch Management

Remote Offices Connected to the Core

Centralized Features & Applications


Intelligent Communications for Your Branch Offices


G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

G-SeriesGateways

DistributedOffice

DistributedOffice

DistributedOffice

The Evolution to Intelligent Enterprise

DistributedOffice

DistributedOffice

DistributedOffice

DistributedOffice

Creation of Common Services Across Applications

Robust SIP Session Management

Rich Applications Extended “On-demand”

Communication Enabled Business Process at All Sites

Integrated Management


Best Architecture Practices from IMS

Ubiquitous Access to Communications

Services

SIP, SOA, XML

H.323, H.248

Avaya Acquires:

G-Series Gateways

G-Series Gateways

A carrier-grade platform for deploying and managing real-time SIP services


The Intelligent Enterprise ArchitectureThe Best of Centralized and Distributed Architectures

Advanced Servicesfor the Enterprise

Low TCO

Secure and Scalable

Delivering Transformational Value

Advanced Servicesfor the Enterprise

Low TCO

Secure and Scalable

Delivering Transformational Value

Enterprise “Ready to Serve”Superior Manageability

Rapid Application Deployment

Superior Scalability

Inherently Reliable



Today’s Branch






Product Detail

Endpoints


Ease-of-Use Complements Advanced Features Sample Features

Announcements

Conferencing

Coordinated Dial Plan

Routing

Hunt Groups

Account Codes

Station & Analog Port Paging

Unicode

E911

T.38 Fax

Crises Alert

Call Appearances

Call Park / Pickup

Bridged Appearances

& many more

Announcements

Conferencing

Coordinated Dial Plan

Routing

Hunt Groups

Account Codes

Station & Analog Port Paging

Unicode

E911

T.38 Fax

Crises Alert

Call Appearances

Call Park / Pickup

Bridged Appearances

& many more

Sample Features for All Branches Available line display

Key-line selection from any phone

Select line for outgoing calls

2-way speakerphone, auto. pick up

1-way speakerphone, pick up option

Busy indicator button

One step transfer functionality

Simultaneous paging via station speakers & overhead

Available line display

Key-line selection from any phone

Select line for outgoing calls

2-way speakerphone, auto. pick up

1-way speakerphone, pick up option

Busy indicator button

One step transfer functionality

Simultaneous paging via station speakers & overhead

Familiar Key System InterfaceLimit training & initial work disruption

Auto-Attendant

VM & Fax Server

Mobility - EC500

IP Softphone with MOC Integration

IP WiFi and DECT Wireless

Auto-Attendant

VM & Fax Server

Mobility - EC500

IP Softphone with MOC Integration

IP WiFi and DECT Wireless

Advanced PBX FeaturesProductivity & competitive advantage


Distributed Office Application Options

Native Applications

– Applications reside on local branch platform

– Managed centrally

Distributed Office Application Enablement Services

– Platform for development of modular building blocks for advanced communication services

Centralized Applications

– Leverage applications, such as Voice Portal, at the core

– Future: Modular Messaging, Meeting Exchange, Communications Enabled Business Process Applications


Unified Communications Applications

Mobility

– Extension to Cellular (i40 = 2 licenses included, 4 per i120)

– Avaya one-X™ Mobile

– Wireless endpoints – IP WiFi (3631) and DECT

IP Softphone R6 with Microsoft Office Communications Server Integration

– Road Warrior, Telecommuter Mode

– Shared Control Mode

Collaboration

– Telephony presence of all users

– Enterprise-wide Instant Messaging


Avaya IP Softphone - Enterprise Telephony& Microsoft Office Communications Server Meet

IP Softphone R6 with Microsoft Office Communications Server Integration

Core Functionalityvia MOC UI

– Click to call in MOC & SmartTags

– IM to call & conference

– Phone & MOC stay in synch

– Call control - hold, transfer...

• 17 functions (CSTA)

– Supports Roadwarrior, Telecommuter, Shared

25


Avaya IP Softphone – Configuration Modes

Work at home, on the road, and at your desk with the same phone number and features as your telephone

Windows PC-based telephone application for control & audio:

– VoIP (Road Warrior) mode

• Your PC becomes the telephone at your extension and supplies VoIP

– Multi-phone (Telecommuter) mode

• Your PC controls your extension

• Audio is directed to any telephone that can be called from your Distributed Office

– Shared Telephone mode

• Your PC shares control with your extension’s IP or DCP telephone

• Your IP or DCP telephone supplies the audio

On the road…

At desktop…

At home…


Extension to Cellular (EC500)Seamlessly Bridges Cellular & Enterprise Telephony

Public LicensedMobile Network

Internal orexternal call

Distributed Officelaunches call to associatedmobile phone

Ringing

Ringing

Soft / hard Phone

1. Simultaneous RingingPick up the one you want

2. Single Voice Mail boxIntegrated with email & fax

3. PBX features accessible – but Extension to Cellular requires access codes. Avaya one-X Mobile offers a GUI.

4. System recognizes user's mobilenumber - translated to user's name apply rights & priority – hide mobile numberbridge desk phone – friendly to other users

5. Seamlessly transfer calls from Mobile to Desk and Vice-Versa Since calls are bridged, simple to switch

Extension to Cellularand Avaya one-XTM

Mobile

Extension to Cellularand Avaya one-XTM

Mobile



Distributed Office Application Enablement

Integrate Communication & Business Applications

– Centrally or Locally

Take Advantage of API Connectors & Web Services

– Enable application services development

Support Third-party Application Integration locallyusing TAPI

– Provide CRM, Sales force automation, productivity

– Click-to-Dial, Contact Management, Reporting


Distributed Office Application Enablement (cont.)

Call Control and Call Monitoring

Computer/Telephony Integration (CTI) Servicesto CTI-enabled Applications Running at the Branch

Request CTI Services and Receive CTI Eventsvia TAPI 2.1 and 2.2.



Today’s Branch






Product Detail

Endpoints


Integrated Management for Distributed Office Intuitive Centralized Management

Centralized Management

– Centralized administration, configuration, updates/upgrades, viewing, & monitoring

– Intuitive visual interface

– Multiple administrators with roles

Bulk & Template Policy-based Configuration Management

– Easily replicate “cookie cutter” branch configuration changes for centrally managed items

– Change once and propagate to many branches (e.g. button changes, announcement updates)

– Group branches for bulk and template changes

Private Networking Management

– Centrally generate and propagate private networking information to all related branches and the Core Router

Accommodate Scale

– Manage thousands of branches


Integrated Management for Distributed Office

Voice Mail

Stations/Users

SIP handles/IM

Private SIP Networking

SNMP Traps

FW/SWUpgrades

Define Templates

Schedule Jobs

Auto-Attendant Coverage/Hunt Groups

Announcements

Branch Locations


View All Branch Locations


Group Locations Logically


Automated Attendant

Choose actions for selected keysto match the prompt


Distribute Announcements


Template-Based Bulk Configuration

• Defaults provided• Duplicate to customize

Template Types


Software Update ManagerFirmware Management for Distributed Office

Save Time and Ensure Distributed Office Is Always Up-to-date

Displays and analyzes device and Media Module inventory

Checks Avaya’s Web site for new firmware versions and highlights outdated devices

Downloads new firmware versions into “library”

Administrator schedules downloads to Distributed Office branches

Branch IP Phones load new releases from local Distributed Office platform(scheduled by SUM administrator) and not over the WAN

http://support.avaya.com

Remote Location

Software Update Manager

CustomerNetwork

Internet


Fault MonitoringDisplay Current Alarms Present in Device

Double-click to associate action


Distributed Office Local ManagerComplete Local Management of the Branch

Comprehensive Management Tool Embedded in Distributed Office Platform

– User administration (voice mail, automated attendant, announcements)

– Feature configurations • SIP private routing/trunking

• Feature access codes

• Dial plan

• Coverage path

• Daylight savings

– System parameters

Synchronizes with Integrated Management for Distributed Office

Tools for Quick Deployment

– Unifies provisioning for all elements (CM, SES, voice mail, etc.)

– Installation Wizard Function guides new-to-Avaya installers step-by-step

– Modeler Function allows designers to create customized installation wizardsbased on templates


Distributed Office Local Manager

Actual Screen Shot



Today’s Branch






Product Detail

Endpoints


DeploymentToday’s Branch Reality

Installation is a Key Cost Ingredient in Deploymentof Highly Distributed Enterprises

– Installation costs are multiplied by the number of offices

– Lack of highly skilled on-site technology personnel requires help from integration partners

– Dynamic environment – offices are established and torn down continuously (i.e. For some retailers a can branchgo live every 24 hours)

Complex Installations Can Cost MoreThan the Equipment Itself!


Avaya Distributed Office Simplifies Deployment

Avaya Can Customize to Your Specifications…and Deliver to Your Branch Locations

Avaya Can Customize to Your Specifications…and Deliver to Your Branch Locations

Decrease Installation Costs

Decrease Installation Costs

Reduce On-site Effort & Needed Expertise

Reduce On-site Effort & Needed Expertise

Flexibility Enables Customized

Configurations

Flexibility Enables Customized

Configurations


DeploymentProfiles and Ordering

Avaya Provides a Library of Profiles

– Embodies Avaya’s recommendations for a given office type

Create Profiles

– Intuitive Profile Creation tool

• via Distributed Office Local Manager

– Leverage existing Avaya profiles as starting point

– Avaya can help you create a custom Profile

Configure-to-Order

– Integrate ordering, pre-installation configuration,production & product delivery in one seamless process


Deployment Configure-to-Order Onsite Installation Steps

Receive “Configured-to-Order” System at Customer/Branch Site

Rack & Stack, per Installation Quick Start Guide

Adjust Limited Set of Site-specific Parameters

– Embedded “Quick Install” intuitive Web GUI

– IP address, branch Prefix, etc.

If connected to Integrated Management

– Datacenter Technician pushesadditional networking configurationusing Integrated Managementfor Distributed Office

Test Calls


Services to Help You Reach Your Goals

Consulting Implementation Management

PlanPlan DesignDesignInstallInstall

IntegrateIntegrate

SupportSupport

Economic ValueCompetitive Advantage

Solutions

Execution

Strategy

Avaya Global Services- 9,000 Avaya services experts globally- Augmented by 25 network operation centers & 28 technical support centers



Today’s Branch






Product Detail

Endpoints



Solution: Avaya Distributed Office

Packages (sw + hw): Avaya Distributed Office i40 Avaya Distributed Office i120

Modules (hw): Avaya AM110 Application ModuleAvaya MMxxx Media Modules (existing products)

Local Management: Avaya Distributed Office Local Manager

Central Management: Avaya Integrated Management for Distributed Office

SIP Core Routing: Avaya SIP Enablement Services(capability included in this existing Avaya software)


Distributed Office i40

3 different models available

Administrable Users: 40

DSP (simultaneous conversations): 10 on Analog and BRI models, 16 on DS1 model

USB, 10/100 Base T

PoE: 8 10/100 PoE integrated

Analog Emergency TransferRelay: 1 Trunk

Analog Model

Analog Trunks 4 (+1 ETR)

Analog Station Ports 2

DS1 Model


Single ISDN-PRI or CAS T1/E1 (+1 Analog ETR)

BRI Model


2 Port ISDN-BRI

2 (+1 Analog ETR)


10 different constructs available(based on combinations of media modules)

Administrable Users: 120

DSP (simultaneous conversations): 32

USB, 10/100 Base T, 10/100/1000 Base T

Max Analog– Up to 59 Analog Station/Trunk configurable

Max DS1– ISDN-PRI (23 B + D, 24B, 28 B+D, 30 B),

T1 or E1

Max PoE– Up to 40 10/100 PoE integrated

Analog Emergency Transfer Relay:1 FXO/ETR

Standard Analog Station ports: 2 FXS

Distributed Office i120

Media Modules

Analog Trunk/Station 8 port Universal MM711

Analog Station 24-port FXS MM716

DS1 ISDN-PRI or CAS T1/E1 MM710

BRI ISDN-BRIMM720



Today’s Branch






Product Detail

Endpoints


Avaya Distributed Office Endpoints

one-X Deskphone Value Edition– New family of cost effective models (H.323)

– PBX and familiar Key System features

one-X Deskphone Edition– Highest performance, intelligent endpoints

– Enhanced SIP telephony

– Productivity enhancing SIP applications

4610 and 4621 (H.323)– Range of phone models – to suit individual user needs

– Delivery of advanced Distributed Office features to the desktop

– Built in Ethernet switches in some models – simplified wiring

SIP 3rd Party

Wireless – IP WiFi (3631) and DECT– Flexibility with on-premises end-user mobility


Avaya IP Telephones Available with Avaya Distributed Office

Walk-up Everyday Essential Navigator

9600(SIP & PBX)

(9640 & button modulecoming soon with SIP)

4600(H.323 &

PBX)

1600(H.323 &

PBX / KEY)

964096309620

4610 4621

1603 1608 1616


Quality IP telephones for the cost sensitive customer (30-50% less expensive)

A range of models available for different user profiles, all borrowing from the award-winning Avaya one-X Deskphone Edition’s industrial and user interface designs

Differentiated from:

– IP phones that do not offer optional Key System functionality

– The premium capabilities-focused 96xx phones

– Competitor’s low-end IP phones, which offer fewer features per dollar and less reliability

Deskphone Value Edition


Avaya one-X Deskphone Value EditionFeaturesCommon Product Line Features

Backlit LCDs (dot-matrix style )2-way speakerphoneButtons and two LEDs for all call appearance/feature buttonsPaper labels for feature buttonsInexpensive optional wall-powerContext-sensitive user interface

Product Feature VariablesSize of displayNumber of call appearance/feature buttonsPresence of

– 2nd Ethernet Jack– Headset jack– Stands and angle adjustability– “Phone book” (Contacts)– Softkeys– Button module interface

*Targeted Global List Prices Range - pricing and features are subject to change

1616 High-End“Navigator” model

$139* $249* $299*

1603 Low-End“Walk-up” model

1608 Mid-range “Everyday” model


Avaya one-X Deskphone Value Edition Competitive Pricing

Walkup phone provides a multi-line speakerphone with display for $139!

Everyday is a desk-phone with all the features an office-worker needs for <$250

Navigator is a high capacity phone for admins and execsfor <$300

Walkup phone provides a multi-line speakerphone with display for $139!

Everyday is a desk-phone with all the features an office-worker needs for <$250

Navigator is a high capacity phone for admins and execsfor <$300

7902 ($130) has no display, no speakerphone (EOS)

7905G ($145) has just 1-line and is listen-only speaker

7911G ($225) is still just a 1-line phone

7940G ($265) has only 2 lines, no IEEE PoE and no expansion module

7931 ($325) new paper label phone- CME

7902 ($130) has no display, no speakerphone (EOS)

7905G ($145) has just 1-line and is listen-only speaker

7911G ($225) is still just a 1-line phone

7940G ($265) has only 2 lines, no IEEE PoE and no expansion module

7931 ($325) new paper label phone- CME

Against top competitors, the Value Edition phones offer more value-add features than competing phones at comparable price-points!

Against top competitors, the Value Edition phones offer more value-add features than competing phones at comparable price-points!

Avaya

i2001 ($145) is just one line, no backlight, and listen-only speakerphone

I2002 ($295) is without backlight and has only 3 administrable buttons

i2001 ($145) is just one line, no backlight, and listen-only speakerphone

I2002 ($295) is without backlight and has only 3 administrable buttons

Cisco

Nortel


A better communications experience driving increased productivity

– User centric design, sleek styling, optimized to user profiles

– Intuitive, simple-to-use contextsensitive user interface

– Unique high-fidelity audio qualityincluding wideband support

– Value Added functionality based on SIP

Business value andinvestment protection

– Open standards, modular architecture, phone applications (WML)

Customization– Customize your display logo

and screen saver


Sleek International Design– Robust and durable– Custom faceplates– Multi-language support

Flexibility– USB connection– Add-on modules– Adaptors (attach to bottom of phone)

Avaya 9640 IP Telephone

one-X Deskphone Edition - User Centric Features

High resolution high contrast backlit displays

Helpful LED lights

High-fidelityhandset, headsets (wideband on all models)

High-fidelity speakerphone(wideband on several models with more than double the frequency response)

360° visible message/call light

Consistent, intuitive user interface

Application focused

Two-position flip stand

Adjustable display


one-X Deskphone Edition - Intuitive SIP User Interface

Information line(showing missed calls, forwarding, extension, time & date)

Name of current application

Instructions and prompts

Call appearances and featurese.g. bridged line appearance, meetings

Telephony presence of local contactsOutlook calendar integration:call button appears for dialing


Avaya 4600 Series IP TelephonesPortfolio of Industry Leading IP Endpoints Featuring:

Range of phone models – to suit individual user needs

Delivery of key Communication Manager features to the desktop

Built in Ethernet switches in some models – simplified wiring

Headset Jacks

Multilingual support

Flexible power options

Phones easy to administer and maintain

Phone adjuncts available

Message Waiting indicators


Cost Effective

– Purchase what you need, incrementally

Flexible Deployment

– Deploy base stations where you want on the IP network

– Multiple sites, one wireless system

Scalable

– Scales with the growth of the company

– Large channel capacity providing clear voice paths

Security

– DECT over the air encryption.

– WiFi Protected Access (WPA) & WPA2 with pre-shared keys (PSK)

– Dedicated frequency band eliminating outside radio interference

IP Wireless – WiFi & DECT

WT 3701

WT 3711

3631


Avaya, a Global Leaderin Business Communications Applications

100 years of experience and innovation in our DNA from AT&T to Lucent Technologies

18,634 employees in 54 countries

2,500 Business Partners

4,000+ DeveloperConnection Partners & Global Alliance Partners

1 million+ customers -- 90% of FORTUNE 500®

3,500+ Avaya Labs patents or patent applications

* From, respectively, Synergy 2Q’05, Frost & Sullivan ‘04, InfoTech ’05, MZA ‘03, InStat/MDR‘03, Radicati ‘04, InfoTech ‘05

…customer path, pace and choice

Solutions

Partners Services

AvayaCustomer

Value


Next Steps

1. Q&A

2. Discuss Your Business Needs and Goals

3. Joint Planning Team to Assess Branch Processes

4. Develop Solution Migration Strategy


Date post:	19-Dec-2015
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1 © 2007 Avaya Inc. All rights reserved. Avaya Distributed Office.

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