1. Intelligent Communications Roadmap Mike Thurk, Group Vice President,Global Communications Solutions September 2005

2. Five Years of Vision, and now Intelligent Communications Roadmap

Agenda

2005, Avaya defines Intelligent Communications

Progress Report

2006, Foundation for Execution

3. An Exciting Future for Growth

Build Upon Success

Mobility

New Branch Solutions

Mid-Market Initiatives

Customer Services

Globalization (Product & Go-to-Market)

Channels and Partners

Multi-Vendor (Off Our Base)

4. Intelligent CommunicationsThought Leadership Communications solutions to move up the value curve

People moreproductive

Processes more intelligent

Customers more satisfied

5. Delivering On Our Commitments

Communications-enable business processes and applications

Seamless communications services experience in a mobile environment

Open, flexible, reliable, scalable, secure, easy-to-use IP Communications

Scalable, carrier-grade hosted solutions

Investment protection and multi-vendor choices

Expanded markets: multi-vendorand globalization

What we said

Intelligent Communications

Mobility Solutions

Communication Manager 3.0, Converged Communications Server 3.0

Hosted Solutions: Philippines/PLDT and TeleTech Wins

Third-Party SIP Phone and Carrier Service Interoperability

Tenovis Product Integration, and Global Market Share Growth

What weve delivered 6. Intelligent CommunicationsFast-Paced Progress Making people more productive, processes more intelligent, customers more satisfied 7. What Are Business CommunicationsApplications? Email Instant Messaging Voice Messaging Unified Communication Telephony Contact Centers Mobility & Softphone Conferencing Collaboration 8. Intelligent CommunicationsBusiness Communications Applications

Telephony

• Communication Manager 3.0

• Tenovis Product Integration

Contact Center

• Interaction Center 7.0

• Voice Portal

• Speech Application Builder

Conferencing

• Meeting Exchange Standard Edition

Communication Services

• Converged Communications Server 3.0

9. Intelligent CommunicationsBusiness Application Integration

Open Business Process Integration

• Web Services Business Process Execution Language

On the Path to aService Oriented Architecture (SOA)

• Audio Conferencing integration withIBM Lotus Notes, Dominoand Sametime

Small & Medium Business Integration

• IP Office & Microsoft CRM

10. Intelligent CommunicationsRight Network Integration

High Availability & Security

• Application Assurance Networking

Expanded Alliances

• Extreme, Juniper

Expanded Developer Connection program

• Up to 1,300 members, and growing

SIP Interoperability Lab

11. Intelligent CommunicationsRight Time, Right Device, Right Media

Mobility by Design

• Mobile activation ofevery Avaya end-user

Fixed Mobile Convergence

• Motorola, Nokia, RIM, Symbian

Voice Quality Enhancementsfor Mobile Computing

• Intel

12. Demo Seamless Enterprise Communications Outside the Enterprise Inside the Enterprise CN620 Dual Network Mobile Office Device W110 WLAN Access Points Wireless Services Manager IP LAN/ WAN W310 WLAN Gateway CellularNetwork Avaya Gateway PSTN Avaya CM Server 13. Intelligent Communications Continued Leadership in 2006 Service-Oriented Architecture Peer-to-Peer Integration Mid-Market Solutions High Availability & Scale 14. Enterprise Roadmap 2005 Introduced New Future 2006 * partner solution MultiVantage Service Oriented Architecture Communication Manager, Converged Communication Server Enterprise Survivability Branch Office Scalability Assured Networking App/SIP Enablement Tenovis I55 integ. SIP-enablementof applications Branch solutions Tenovis SIP Event-driven notification Ongoing scale, redundancy, security Umbrella management Networked Call Processing Federated SIP Expanded SOA, BPEL Contact Center - Customer Interaction Suite Messaging Conferencing, Video, Web Collaboration Broad suite update IM/Presence, scale Voice Portal Dialog Designer Proactive Contact Capacity, SIP endpoints Continued suite updatesDeeper business integration Enterprise reporting Modular Messaging *Speech auto-attend. SIP Integration Serenade TUI Deployment ease Presence Integration More branch options SIP Audio/Web Conf. Video in Softphone On-demand Conf. Speech auto-attend. Multi-point Integrated Video Mid-market conferencing SIP-based video Fully embedded Audio/Web/Video Mobility and Unified Access IP, SIP, Wi-Fi, Soft phones Phone applications Nokia, RIM apps Motorola trials complete Communications Portal More phone/cell apps Expanded fixed/mobile Home office Avaya Global Services Remote Managed IP Telephony Secure access/control Remote Managed Conferencing Software release mgmt. Partner Support Services Business process consulting Remote managed Contact Centers 15. Small Business Roadmap MultiVantageH.323 networking Key system operation Jump Start Installation Simplified diagnostics Ease of use enhancements Reporting 3 rd party integration SMB Contact Center MSCRM3.0 Improved Installation Centralized Msg w/ Intuity Test-to-speech, IVR Call recording Embedded VM Distribution Lists Remote clientenhancements Partner SOE New offers Partner 5 X 9 T1 support Partner restyled phones I5 r2.3DECT GUI;Hospitality Improvements IP Office Small Office Edition Tenovis Integration Integral 5 addition to portfolio Applications for conferencing and softphone Enhancements to Phone Manager User InterfaceTenovis Integration Mobility and Collaboration 2004 Introduced New Future 2006 Contact Center Messaging Converged Infrastructure SOHO Offers Very Small Business Offers 21-100 Segment Open Applications / All-in-one Architecture 1-20 Segment IP Office and Applications SOHO/VSB 2005 16. + Organization Products & Solutions Go To Market 17. Global R & D Reach Germany United Kingdom Ireland Israel India Australia Japan New Jersey Denver California 18. Intelligent Communications for theDistributed Enterprise Relies on Key Technologies2G/2.5G Business Apps Comm Apps IP Tel Infrastructure WiFi GSM/ Wireline WAN LAN Distributed Contact Center Contact Center Suite VoWLAN GUIs Device Apps Conferencing & Collaboration Personal Productivity Apps Access Business Process and Apps QoS, Security ENTERPRISE SERVICE PROVIDER Comm Services API Web Services/Workflow Application Assurance SIP, XML/SOAP, WML, SMS, VXML FixedMobileConvergence IP Multimedia SubsystemVirtualizedNetwork Branch Solution IP Tel 19. Avaya Advantage

Continuous Transformation

• SIP, Web Services, Service Oriented Architecture

Contact Center Leadership

• Transforming the entire enterprise into a customerresponse engine

Mobility by Design

• Right Time, Right Device, Right Network Communications

Personalization and Presence