3Com® NBX® V3000 IP Telephony Solution

3Com® NBX® IP Telephony: Changing the Way Business Speaks

Thirty years ago, researcher RobertMetcalfe had a vision that there was amore cost-effective method of connectingcomputers so that people could bettershare information and be more productive.His pioneering work revolutionizedcomputer networking—creating bothEthernet technology and a global,industry-leading networking company,3Com Corporation.

Building on this initial innovation in datanetworking and true to its founders’ focuson Computers, Communication, andCompatibility, 3Com became an earlysupporter of converged communications.In 1998, the company developed theNBX® 100 system, the first practical IPtelephony solution that would operatereliably across data networks. Now inits fourth generation, this platform is thefoundation of the 3Com® NBX V3000 IPTelephony Solution.

The 3Com NBX and VCX™ platformscomprise the IP Telephony module ofthe 3Com Convergence ApplicationsSuite—the most recent proof of 3Com’scommitment to high-value solutions.The suite allows businesses to choose

the communications solutions that bestmeet their needs. Its modular design letsthem immediately gain the benefits ofconvergence: lowered costs, increasedproductivity, and improved customerinteractions.

With over 1,200 patents, approximately1,900 employees, and operations in over45 countries, 3Com is the market leaderin IP telephony for small to mediumenterprises. Because its IP telephonysolutions deliver enhanced capabilitiesand sophisticated applications that costless and do more than traditional phonesystems, businesses around the worldchoose 3Com voice and data systems forsmall offices or as part of a larger virtualcampus converged network.

The full-featured and exceptionallyaffordable NBX V3000 system joins theaward-winning 3Com portfolio, furtherdemonstrating how the companyapplies technological innovation tocommunication challenges, changingthe way business speaks.

Robust 3Com NBX Hardware

· System CapacityScalable to support up to 1,500devices per location (includingup to 720 PSTN lines)

· Voice Network ConnectivityLoop start analog lines withcaller ID capability; T1, T1/PRI,E1/PRI, and QSIG; ISDN BRI-ST

· Traditional TelephonesAnalog Terminal Cards for multiple traditional (2500)phones or G3 fax machines;Analog Terminal Adapter for asingle phone or fax machine

· 3Com IP WorktopsFeaturing the 3Com 3101 BasicPhone, 3101 Basic Phone withSpeaker, 3102 Business Phone,and 3105 Attendant Console

2 3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE

The 3Com NBX V3000 IP Telephony Solution—right size, right features, right price.

3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE 3

NBX V3000—The Perfect Choicefor Small and Medium Businesses

Supported by the latest 3Com NBX soft-ware, Release 4.4, the 3Com NBX V3000platform offers a trim 1U-high telephonysystem, packed with power and features.It includes call processing, voice mail,four analog FXO ports, and one analogFXS port, as well as a suite of built-inNBX capabilities. In addition, with NBXRelease 4.4, users can now benefit fromup to nine separate paging zones and theoption of creating a personal operatorfor customized call coverage.

Reliability You Can Count On The NBX V3000 system isolates telephonefunctionality from the everyday issuesassociated with desktop PCs and servers.Its real-time operating system, VxWorks—so dependable it is also used in heartpace-makers—and its high-availabilityhardware deliver reliability that can becounted on.

The latest digital signal processor (DSP)technology powers phones and othercomponents in an NBX system, ensuringthat every device is capable of maximumperformance. The IP phones share thedata network with PCs and servers, butdon’t use the PCs or servers for voicetraffic. It's like operating two cars onthe same multi-lane highway—even if thePC stalls, the voice traffic is able to passby unimpeded.

Easy to Install, Use, and Manage3Com understands that most telephonesystems seem like a mystery to everydayusers and often to the staff assigned toadminister them. The result is often lostproductivity and lost opportunity.

An incredibly intuitive administrativeportal, 3Com NBX NetSet™, lets individualusers and administrators fully customizethe NBX V3000 solution. This password-protected, browser-based utility featurespull-down menu choices tailored to eachfacet of the system. Time-saving toolssimplify creation of departmental profilesfor managing telephone users, furthereasing system administration.

3Com voice communications technologycompletely eliminates the high costs andhigh anxiety normally associated withmoving an office telephone. Anyonewho has ever had to wait days for anexpensive service call merely to get atelephone moved will truly appreciate theself-locating capabilities of NBX phones.Simply unplug a phone from one locationand plug it into another network jack.The user’s extension number, voicemail, and personal settings move withthe phone. It's that simple.

NBX NetSet gives users control over frequentlyneeded capabilities, such as customizing speed dialsor creating off-site notification for new or urgentvoicemail messages.

Open ArchitectureNBX solutions use standards-basedinterfaces to assure easy integration ofnew applications. From a foundation ofIEEE 802.3 Ethernet that lets users plugNBX phones into millions of Ethernetports around the world, customers caneasily grow their communications networkby adding industry-standard switchesand routers, expanding capabilities andsize to meet evolving needs. 3Com NBXsystems provide application flexibilitywith support for standards such as:

· IMAP4—enables viewing and listeningto voice mail with standard e-mailclients (e.g., Microsoft Outlook, Eudora).

· TAPI—lets users dial numbers andmanage active calls from a computerscreen with built-in computer tele-phony integration (CTI).

· TAPI/WAV—supports seamless connections to call center and unifiedmessaging applications.

3Com Voice Solution Providers offernumerous out-of-the-box software aswell as applications for custom businessrequirements. Actively supported by3Com, a host of third-party developerswork to enhance the capabilities ofNBX systems.

Upgradeable SoftwareTraditional PBX products often requirecustomers to pay extra for capacity thatmay never be needed or for capabilitiesdesigned originally for large systems.The NBX V3000 solution offers pay-as-you-grow scalability, economical fortwenty users and powerful enough formore than a thousand users per site.Business needs inevitably change, so this3Com solution is software upgradeable foreasy expansion and maximum flexibility.New functionality, even documentation,can be available in minutes and auto-matically distributed to every systemdevice and user. When business needsdictate additional capabilities, they canbe added simply with software licenses.

Choices for Today, Flexibility for the Future

Voice mail can be viewed and managed from PC monitors with standard IMAP4-compatible clients.

4 3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE

“We chose a 3Com solution

because we were looking for a

system that guaranteed both

long-term productivity and a

continued return on investment.

From both a practical and financial

perspective we wanted to avoid

being forced into a major upgrade

or even having to change the

system completely in a few

years' time.”

Pete Barnett,

Senior Team Leader, ICT Dept.,

North Wiltshire District Council,

Monkton Park, Chippenham, Wiltshire, U.K.

“Our converged 3Com systems

are a practical investment in our

students' education and well-

being, delivering voice and data

services for a rapid return on our

investment. The 3Com solution

saves us thousands of dollars each

month and can easily scale with

us as we continue to grow.”

Bill Brauer,

Executive Vice President,

Christopher Newport University,

Newport News, Virginia, U.S.

3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE 5

Money-Saving Solutions Many organizations are challenged by theneed for voice communications amongstaff and resources that are spread acrossmultiple locations. These requirementscan be as basic as connecting officesacross the street, or as sophisticated aslinking multiple campuses across theworld. 3Com offers affordable and scalablesolutions for seamless telephony servicesamong dispersed offices.

NBX systems let organizations dramaticallyreduce intra-company long-distancephone charges, while improving customerservice. By leveraging a data networkthat today may only move e-mail andfiles, users can affordably call betweensites, transfer callers, and send voicemailmessages to one or more users located inmultiple offices. These capabilities yieldfaster, easier, more effective communica-tions and customer service.

Optimized CommunicationsAmong Work Locations

VPN tunnel

NBX VTL NBX VPIM

IP Wireless DSLISDN Frame ATM

WAN/Internet

Branch Office

3Com NBX 2102PE Business Phone

3Com wireless LAN workgroup bridge

3Com NBX 2101PE Basic Phone

3Com Wireless LANAccess Point 8750with encryption

3Com SuperStack 3Switch 4400

3Com SuperStack 3 Firewall

3Com Router 3012

Regional Office

3Com SuperStack® 3 Switch 4400 stack

Analog TI/PRI,EI/PRI, BRI-ST 3Com

SuperStack 3 Firewall

3Com Router 5231

3Com® NBX® V3000 IP Telephony Solution

3C17203 SuperStack 3

3C17203 SuperStack 3

3C17203 SuperStack 3

3Com NBX V30003Com NBX V30003Com NBX V3000

Telecommuter

Laptop

3Com OfficeConnect® Secure Router

3Com 3101 Basic Phone

Main Office

3Com Power over Ethernet Multiport Midspan Solution

Applications Server

3Com Switch 7700

3Com SuperStack 3 Firewall

3Com Router 5680

3Com SuperStack 3 NBX

Analog TI/PRI,EI/PRI, BRI-ST

Customer Service Department

3Com 3102 Business Phone

3Com 3102 Business Phone

3Com 3101 Basic Speaker Phone

3Com 3105 Attendant Console Administrative

Department3Com Analog Terminal Adaptor

3Com 2102 Business Phone

Fax

SalesDepartment

3Com 3101 Basic Phone

3Com 3102 Business Phone

Laptop

3Com IntelliJack™

Switch NJ220

Warehouse

Cordless phone

3Com Analog Terminal Adaptor

NBX pcXset Softphone

The 3Com NBX IP telephony platform delivers powerfulvoice communications to single offices and remote officesthat are part of a virtual campus.

6 3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE

VoIP and Toll By-pass Applications

The NBX V3000 solution provides low-cost, high quality Voice over IP (VoIP)using a WAN, VPN, or the Internet. Byconnecting multiple offices with NBXVirtual Tie Lines, the least expensivelong-distance option is used, with callsable to “hop on” the company WAN and“hop off” at the location that offers themost savings.

Multisite connectivity options includetraditional analog, T1/PRI/QSIG, or NBXConneXtions H.323 gateway software.

Multisite Voice Mail Exchange

Multisite Voice Mail Exchange allowsthe composition and distribution ofvoice mails to co-workers at other siteswhere multiple voice messaging systemsare used. It also enables communicationdirectly with third-party VPIM-compliantmessaging systems.

With the NBX V3000 solution, employeeand customer satisfaction can beincreased with transparent multisitecommunications. Support for uniformdialing plans makes reaching anotheroffice as simple as calling a co-workeracross the aisle.

Advanced Voice Services for Remote Staffand Telecommuters

For years remote workers have enjoyedseamless access to corporate e-mail, butaccess to the corporate phone systemwas nearly impossible. 3Com solutionshave practically made the term “remote”worker a thing of the past. A broadbandconnection, router, and a 3Com IP phoneallow off-site workers to make and receivecalls as if they were in the office.Customers and co-workers can reachformerly “remote” workers with ease.And telecommuters can count on NBXvoice mail to professionally answer callsas if they were in the main office.

Voice Messaging FeaturesA powerful voice messaging systembuilt into the NBX V3000 systemensures that important communicationsare never missed. Listen over the phoneor use a PC with either a browser or astandard IMAP4-compatible e-mail clientto hear and manage voicemail messages.Voice mails are saved as .WAV fileattachments in the e-mail client and can be detached, shared, and storedindefinitely. Save messages to recordtransactions or important information—a perfect solution for law offices andfinancial or customer service organizations.Dozens of built-in voice messagingoptions include:

System Capacity

Base system supports four automatedattendant (AA) ports and 400 hours ofvoicemail (VM) storage, scalable up to72 AA ports. Expansion is softwarebased and activated via keycode.

Automated Attendant (AA) Services

Multiple, multilevel AA services provide callers with information andmessaging directions when phones areunattended, allowing them to dial byname, number, or department. Theautomated attendant can support up to20 menu layers and as many as 1,000phantom/1,500 station voice mailboxes.

Off-Site Notification

Users can be notified of new or urgentmessages via pager, phone, cell phone,or SMTP e-mail client. Cascading notification provides for up to fiveexternal destinations.

Voice Profile for Internet Mail (VPIM)

When activated, support for this protocolallows multiple NBX voicemail systemsto seamlessly send and receive messagesacross a secure corporate WAN or theInternet. The NBX system is standards-based, so it can support voicemailcommunications with any third-partyVPIM-compliant system.

NBX R4.4 Software Advantages

Zone Paging: To eliminate the need for externalsoftware/hardware for zone paging, administratorscan customize their NBX V3000 system by creatingup to nine paging zones. They can disable pagingon individual phones and define zone member-ship so that only members can page their owngroup and only members can view the otherpeople in their zone.

Personal Operator: Another advanced featureof the NBX V3000 solution, users can choose aphone number to be their call coverage ratherthan relying on a default system operator. Callerscan be given the option of contacting a live per-son in the event they are transferred to voicemail. NBX NetSet lets users easily define thenumber as an internal extension or external phonenumber, such as a cell phone.

3COM® NBX® V3000 IP TELEPHONY SOLUTION BROCHURE 7

Business-Enhancing DesktopPhones and Software

Array of Advanced Applications

The built-in functionality of 3Com NBX solutionsis impressive, yet there are always organizationsthat need even more capabilities. 3Com offerssolutions for further customization, created bothfrom within 3Com and by some of the best third-party application developers in the world. If anorganization requires world-class conference roomphones, powerful call centers, the ability to recordand monitor calls, or even voice-activated dialingservices, 3Com Voice Solution Providers can meetits needs. 3Com's support for standard ApplicationProtocol Interfaces (APIs) makes the NBX platformcompelling to developers, ensuring that users caneasily reap the benefits of innovation. Solutions arerigorously tested to assure complete integrationand superior performance.

3Com understands that an organizationmay have unique requirements. That's whythe family of 3Com worktops provides afull range of powerful telephony services,built-in CTI capabilities, and support for

IEEE 802.3af Power over Ethernet(PoE) and Session Initiation Protocol(SIP). Businesses can easily migratefrom the3Com NBX platform to the3Com VCX platform, protectingtheir worktop investment—tradi-tionally between 40% to 50% ofan initial telephony system outlay.

3Com worktops operate dynamically asLayer 2 (Ethernet) or Layer 3 (IP) devicesthat users can self-locate—plug into anynetwork port without losing personalizedconfigurations and calling privileges. Allphones have LCD displays that canaccess the company directory as well aspersonal call logs for dialed, received,and missed calls. A variety of modelsoffer varying degrees of sophistication.

3Com 3101 Basic Phone with Speaker

The 3Com 3101 Basic Phone with Speakerdelivers big phone capabilities in a com-pact form factor. Practical, easy-to-usefeatures include a half-duplex speaker-phone for staff who require hands-freeand two-way speaker communications.Four programmable buttons for call man-agement provide access to frequentlyused functions. Hold and Message buttons are clearly distinguished to help usershandle calls professionally. An intuitivemultiline display with three softkeys anda four-way cursor controller provideinstant access to a site’s directory andcall logs. Two switched 10/100 Ethernetports enable convenient connection of acomputer or other network device.

3Com 3101 Basic Phone

Demonstrating 3Com’s commitment tooffering its customers practical and cost-saving choices, the 3101 Basic Phonedelivers all the rich capabilities of the3101 Basic Phone with Speaker, butwith a listen-only speaker.

3Com 3102 Business Phone

For a busy office that requires a robustfeature-set yet easy-to-use capabilities, thethird-generation multiline 3Com 3102Business Phone is ideal. It offers a full-duplex speakerphone, 18 programmablebuttons with lights, 10 fixed-featurebuttons, and a two-line pixel-based LCDdisplay. Two switched 10/100 Ethernetports and a removeable language-specificfaceplate give organizations additionalcommunications flexibility.

3Com 3105 Attendant Console

With the 3Com 3105 console, receptionistsand workgroup administrators can supportup to 100 users. From a central locationthey can monitor staff availability andmanage calls easily for an entire site. Toservice larger locations with hundreds ofusers, multiple consoles can be connectedin parallel. The console can deliver pro-ductivity enhancing capabilities such asfull browser-based support, Direct StationSelection and Busy Lamp Field (DSS/BLF)functions, CO line appearances, and callpark zones.

3Com NBX pcXset PC Client Software

An ideal connectivity solution for travelersand telecommuters, this "softphone"application puts the equivalent of a 3ComIP phone on a Windows-based laptop ordesktop PC screen. Employees can placeand receive calls on their computers andenjoy full 3Com phone functionalityusing the keyboard, mouse/trackball,and a compatible USB headset—noexternal phone is necessary.

Controlling Phone Usage

NBX systems include a powerful calldetail reporting (CDR) package to monitorand control business operations. Organi-zations can track phone usage by internalaccount numbers to accurately chargeclients for phone consultations.

3Com Corporation, Corporate Headquarters, 350 Campus Drive, Marlborough, MA 01752-3064

To learn more about 3Com solutions, visit www.3com.com. 3Com is publicly traded on NASDAQ under the symbol COMS.

Copyright © 2004 3Com Corporation. All rights reserved. 3Com,3Com logo, and NBX are registered trademarks of 3ComCorporation. NBX NetSet is a trademark of 3Com Corporation. All other company and product names may be trademarksof their respective companies. While every effort is made to ensure the information given is accurate, 3Com does notaccept liability for any errors or mistakes which may arise. Specifications and other information in this document may besubject to change without notice. 600521-001 10/04

Need more information?

The 3Com NBX V3000 IP Telephony Solution is available from 3Com VoiceAuthorized Partners in more than 61 countries with voicemail prompts and end-user documentation in 11 languages.

For additional details, please visit www.3com.com/voip.