10/04/23

Power Distribution

Management Trends and Emerging Technologies

2

SYSTEMS INTEGRATION

SYSTEMS INTEGRATIONMOBILITYMOBILITY DATA MININGDATA MINING

F U T U R E

SMART GRIDSMART GRID

The four Pillars of Future

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Meter Reading and Billing / InvoicingDistributer 3rd Party Company Meter Reader

DispatchTeam

DispatchTeam

UploadMeter Reading

UploadMeter Reading

Plan MeterReading

Plan MeterReading

Meter Reading route Execute Route

•Perform Checks • Pocket with local checks

• Pocket with Bluetooth

• Remote Meter ReadingPrint Center

Print Document DataDispatch

TeamDispatch

Team

BillsBill DeliveryBill Delivery

• Perform consumption Checks

9 days between Meter Reading and Bill Due Date

C U

R R

E N

T

S I

T U

A T

I O

N

Distributer 3rd Party Company Meter Reader

Dispatch Team

Dispatch Team

Plan MeterReading

Plan MeterReading

Meter Reading routeBilling documents

previously calculated

Billing Information

• Local checks

• On-site Billing

• OCR

• TAG RFID

5 days between Meter Reading and Bill Due Date

M O

B I

L I

T Y

• Manual Routing

• GIS-oriented Routing

Meter Readingand BillPrintting

Meter Readingand BillPrintting

MeterReadingMeter

Reading

4

Distributer 3rd Party Company Meter Reader

S M

A R

T

G R

I D

Print Center

Print Document DataDispatch

TeamDispatch

Team

BillsBill DeliveryBill Delivery

• Perform Consumption Checks

5 days between Meter Reading and Bill Due Date

UploadMeter

Reading

UploadMeter

Reading

• Perform Checks

Meter ReadingUploaded Meter Reading

• Regular delivery

• Electronic delivery

Meter Reading and Billing / InvoicingDistributer 3rd Party Company Meter Reader

DispatchTeam

DispatchTeam

UploadMeter Reading

UploadMeter Reading

Plan MeterReading

Plan MeterReading

Meter Reading route Execute Route

•Perform Checks • Pocket with local checks

• Pocket with Bluetooth

• Remote Meter ReadingPrint Center

Print Document DataDispatch

TeamDispatch

Team

BillsBill DeliveryBill Delivery

• Perform consumption Checks

9 days between Meter Reading and Bill Due Date

C U

R R

E N

T

S I

T U

A T

I O

N

• Manual Routing

MeterReadingMeter

Reading

5

Distributer 3rd Party Company Meter Reader

P A

Y

A S

Y

O U

G

O

Banks

Known kWh Purchase

UploadMeter

Reading

UploadMeter

Reading

• Perform checks

Meter ReadingUploaded Meter Reading

• On-line

• Smart-card

Power

Recharge

Disconnection command

Regulatory issues:• Information of Monthly/Daily consumption history• Allowed only to low income customer and rural regions with difficult access

“Pay As You Go” Service

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Collecting and DunningPillar Future Current Situation

Smart Grid Local Disconnection and Reconnection

Data Mining Single Dunning Procedure for all Customers

Mobility Payment recognition after 2 days, leading to misdisconnection of customer with already paid bills

Systems Integration - Manual routing- Few payment channels- Letter notifications

Remote Disconnection and Reconnection

One Dunning Procedure for each Customer profile

Real-time recognition of Bill Payment

Recarga de Energia

GIS-oriented Dunning route Enable new payment channels Web-based notifications

7

Losses ManagementPillar Future Current Situation

Data Mining Selection based on few criteria

Systems Integration Non-existing

Systems Integration Vulnerable Grid

Mobility • Office ran processes• High volume of manual data input• Mistyping possibility

Improved selection of undercharged Customers, by using all available data (consumption history, inspection history, geographic location, etc)

GIS-oriented Inspection route

Anti-theft Grid:• Devices that send automatic notification of unauthorized connections• Low voltage lines beside medium voltage lines• Central Meter Devices placed in the lamppost

More field executed processes and less back office executed processes:• Establishing Loss ammount• Negotiation• Billing• Installment Plan

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Field ServiceDistributer 3rd Party Company Field Service Team

Business Dispatcher -

Disconnections

Business Dispatcher -

Disconnections

C U

R R

E N

T

S I

T U

A T

I O

N

Distributer 3rd Party Company Field Service Team

F U

T U

R E

Dispatcher – Technical

issues

Dispatcher – Technical

issues

Dispatcher – Technical

issues

Dispatcher – Technical

issues

CentralService

Dispatcher

CentralService

Dispatcher

On-lineField Service

Feedback

On-lineField Service

Feedback

Vehicle selection by:• GIS-guided• Service priority

On-line R/3 Materials Update

Feedback information leading to continuous improvement in route/team/priority management

End-of-dayField Service

Feedback

End-of-dayField Service

Feedback

Business Dispatcher -

New connections

Business Dispatcher -

New connections

New Connection Team Vehicle

Technical Issues Team Vehicle

Emergency Team Vehicle

Disconnection Team Vehicle

• Remote access to technical guides• Automatic identification of used materials (RFID, barcode)

Technical Service

New Connection Service

Disconnection Service

Emergency Service

All kinds of Services

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9

Customer ServicePillar Future Current Situation

Smart Grid Non-existing

Systems Integration Few communication channels

Data Mining Non-existing

Data Mining Campaign Management without CRM Analytics

Allow customers to follow-up on his consumption data through Web-based reports

Enable further communication channels such as Smartphone, SMS, etc.

Analyze social media to identify potential opinion makers

Leverage CRM Analytics to Campaign Execution

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Grid Maintenance and AutomationGrid Maintenance - Current Situation Grid Automation - Current Situation

• Complex topology

• Remote access to limited information

• GIS-less decisions

• Few Grid sensors and automated devices

• No historical data

• Few maneuver options

• No self-regeneration capability

• No automatic devices

• Customer-triggered identification of power outage

Grid Maintenance - Future Grid Automation - Future

• Route optimization with GIS and historical data support

• Systems integration: GIS, SCADA, R/3, CCS, Google Earth

• More Grid sensors and automated devices

• Improved diagnostic capabilities by using specialist systems

• Lines with multiple redundant alternate route

• Install short-circuit current sensor in every segment of the grid

• Automatically detect Power outage in medium/low voltage grid

• Install smart devices

• Integration between Field Service Team tools and systems

R1

R3

R2

SS 1

SS 2

SS 3R4

R1

R4

R3

R2

SS 1

R5 R6

R7

S

S

SSS 3

SS 2

R8 R9

R10

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SYSTEMS INTEGRATION

SYSTEMS INTEGRATION

• Devices that send automatic notification of unauthorized connections

• Electricity thieves Out-of-reach Devices

• Devices that send automatic notification of unauthorized connections

• Electricity thieves Out-of-reach Devices

• Remote and Automatic Service Disconnection / Reconnection

• Remote and Automatic Service Disconnection / Reconnection

• Remote Meter Reading

• Billing processes grouped in fewer and bigger lots

• “Pay As You Go” service

• Match Device serial number – geographic location

• Remote Meter Reading

• Billing processes grouped in fewer and bigger lots

• “Pay As You Go” service

• Match Device serial number – geographic location

• Route Management / Optimization

• Identification of used materials (RFID, barcode)

• Route Management / Optimization

• Identification of used materials (RFID, barcode)

• Route Management / Optimization

• Real-time Web-based Customer notifications

• Enable new payment channels, such as credit card and other partner channels

• Route Management / Optimization

• Real-time Web-based Customer notifications

• Enable new payment channels, such as credit card and other partner channels

• Meter Reader Route Management / Optimization

• Web-based Bill delivery

• Improved management of Meter Reader notifications

• Meter Reader Route Management / Optimization

• Web-based Bill delivery

• Improved management of Meter Reader notifications

• GIS-controlled Premise

• Automatic insertion into Meter Reading route

• Identification of used materials

• Route Management / Optimization

• GIS-controlled Premise

• Automatic insertion into Meter Reading route

• Identification of used materials

• Route Management / Optimization

• Improved selection of undercharged Customers• Improved selection of undercharged Customers

• Customer profile

• One Dunning Procedure for each Customer profile

• Customer profile

• One Dunning Procedure for each Customer profile

• Follow-up on installed Load

• Demand management

• Follow-up on installed Load

• Demand management

MOBILITYMOBILITY

• Field processing of Inspection, Billing, Invoicing and Installment Plan

• Field processing of Inspection, Billing, Invoicing and Installment Plan

• Real-time recognition of Bill Payment

• Real-time field Service Confirmation

• Real-time recognition of Bill Payment

• Real-time field Service Confirmation

• On-site Billing

• Photographic Meter Reading and image recognition

• Avoid “not found Device”

• Avoid “misdelivered Bills”

• On-site Billing

• Photographic Meter Reading and image recognition

• Avoid “not found Device”

• Avoid “misdelivered Bills”

DATA MININGDATA MINING SMART GRIDSMART GRID

The four Pillars vs. Processes

New ConnectionsNew Connections

Meter Reading and Billing / InvoicingMeter Reading and Billing / Invoicing

Collection and DunningCollection and Dunning

Losses ManagementLosses Management

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SYSTEMS INTEGRATION

SYSTEMS INTEGRATION

• Allow customers to follow-up on his consumption data through Web-based reports

• Allow customers to follow-up on his consumption data through Web-based reports

• Automatic detection of Power outage in medium and low voltage grid

• Automatic detection of Power outage in medium and low voltage grid

• Real-time SMS for Customer affected by a power outage

• GIS-oriented identification of power outage area

• Real-time SMS for Customer affected by a power outage

• GIS-oriented identification of power outage area

• Field Service reduction• Field Service reduction

• GIS-referenced Consumer

• Enable further communication channels such as Smartphone, SMS, etc.

• Personalized Customer Service

• GIS-referenced Consumer

• Enable further communication channels such as Smartphone, SMS, etc.

• Personalized Customer Service

• Lines with multiple redundant alternate route

• Install short-circuit current sensor in every segment of the grid

• Lines with multiple redundant alternate route

• Install short-circuit current sensor in every segment of the grid

• GIS-oriented selection of Field Service Team

• GIS-oriented route

• Feedback information to the maintenance system (grid improvements, material failure, tree prune management)

• GIS-oriented selection of Field Service Team

• GIS-oriented route

• Feedback information to the maintenance system (grid improvements, material failure, tree prune management)

• Route Management / Optimization

• Identification of used materials (RFID, barcode)

• Central Service Dispatcher

• Route Management / Optimization

• Identification of used materials (RFID, barcode)

• Central Service Dispatcher

• Social media analysis

• More effective Customer segmentation

• Social media analysis

• More effective Customer segmentation

• Predictive maintenance guided by power outage history

• Predictive maintenance guided by power outage history

MOBILITYMOBILITY

• Empower Field Service Team to execute simple Customer Service Processes

• Empower Field Service Team to execute simple Customer Service Processes

• Real-time field Service Confirmation

• On-line Management for the Logistics of Field Service Team and Vehicles

• Real-time field Service Confirmation

• On-line Management for the Logistics of Field Service Team and Vehicles

DATA MININGDATA MINING SMART GRIDSMART GRID

Field ServiceField Service

Grid MaintenanceGrid Maintenance

Grid AutomationGrid Automation

Customer ServiceCustomer Service

The four Pillars vs. Processes

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THANK YOU!