ATC Presentation Travel Agencies May 09

8/6/2019 ATC Presentation Travel Agencies May 09

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Amadeus Ticket Changer in a nutshell

With Amadeus Ticket Changeryou can service your

customers change requests anywhere in the world in

a matter of seconds giving them the right fare and the

right penalty charge at any point of sale

Airline debit memos, 30 minute calls to your call

centre, lengthy and expensive staff training these are

just some of the factors involved in manual ticket

reissuing

Sweep them all away with Amadeus Ticket Changer, an

entirely automated end-to-end solution that will help you

significantly reducing costs


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New generation solution launched in 2006, already

used by major airlines and travel agencies in the US

and FR markets

Completely automates the painful ticket changeprocess using ATPCO CAT 31 rules/SITA cat 31 rules

Calculates immediately for a specific ticket change

the price difference in the currency that is needed

and in all your channels, offline like online

Offering unique integration benefits with Amadeus

ticketing solution

Amadeus Ticket Changer in a nutshell


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A Complete Solution

Can be handled:

All tickets

Both Paper and E-tickets

Domestic and/or International

Multi-carrier, partner Interline

tickets Issued by any Point of Sales

Unused or partially used tickets

All fares

Public fares

Most Private fares

Amadeus Nego fares

All changes

Itinerary

Date, Flight and Booking Classchanges

Including multi passengers PNRs

In any currencies

All channels Travel agents, call centres

Websites


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In 4 simple steps

Retrieval of existing booking

Rebooking

New itinerary, class, flight, date

Pricing (calculation)

Price difference, penalty, tax

Document Preparation & Issuance


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Detailed process

4 new cryptic entries for the reservation agent

Informative re-pricing:

How much would it cost to change the itinerary?

Confirmed re-pricing:

FXF + Update PNR with information

to prepare the ticket re-issue (TST, MCOs, FO line)

Best Pricer informative re-pricing

How much would it cost to change the itineraryby selecting lowest applicable booking codes

Best Pricer confirmed re-pricing

FXE + Update PNR with informationto prepare the ticket re-issue (TST, MCOs, FO line)

FXF

FXQ

FXE

FXO


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3 user interfaces available

1-Terminal Emulator : Cryptic display

01 SCENARIO/ONEDOMLAST TKT DTE 15MAR07 - - DATE OF ORIGIN

PRICED WITH VALIDATING CARRIER DL - REPRICE IF DIFFERENT VC

------------------------------------------------------------

AL FLGT BK DATE TIME FARE BASIS NVB NVA BG

ATL

EWR DL 0656 Y 15MAR Y0BV 14MAR PC

ATL DL 0255 Y 22MAR Y0BV 14MAR PC

ORIGIN TRVL CURRENCY REISSUE CURRENCY

OLD BASE FARE USD 463.26

NEW BASE FARE USD 1198.14

FARE BALANCE USD 734.88

PAYMENT CURRENCY

OLD TAX USD 55.54

NEW TAX USD 110.66

TAX BALANCE USD 55.12

TICKET DIFFERENCE USD 790.00

PENALTY USD 50.00

GRAND TOTAL USD 840.00

TOTAL ADD COLL USD 840.00

RESIDUAL VALUE USD 0.00


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3 user interfaces available

3-Websites (Finnair.com, Airfrance.fr)


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Accurate& reliable

Eliminates manual procedures

Automated farequotation of the new

itinerary including the penalty fee if any For both ticket re-issues &revalidations

Reissue as booked or Best Pricer

All currencies, all points of sale

Access by travel agents, call centres,websites

Based on ATPCO/SITA cat 31 fare rules

Best-in-Class pricing accuracy with uniqueAmadeus Fares & Pricing Engine

Public& Private fares

Domestic, international itineraries, multi-carriers

e-tickets from any GDS

Paper tickets from Amadeus

All channels

Wide Range of

Tickets& Itineraries

Maximumautomation

4 points to remember


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A proven & significant business impact

Protectyour

revenue

Outpace competition

Avoid Airlines debit memos

Allow collection of rebooking fees

Reduce the workload on call centers Save money by reducing the number of calls Save agent productivity

Multi channelintegration

Available to any point of sale worldwide

In traditional offices, call centers or web sites

Using 1A Selling platform

Using cryptic access

Using API v2 or Web Services

Speed and transparency of service

Empower customers

Increasecustomer

satisfaction

Reduceoperational

costs

BusinessImpact Objectives


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Our customers talk about ATC

All staff find Amadeus Ticket Changer fantastic. Once they have tried itthey definitely dont want go back to the manual process

Air France - CTO

Amadeus Ticket Changer enables us to streamline our business processto deliver a quicker and more responsive service to our customer,

whatever channel he uses: our website or our sales agent

Tom Kalstrm, VP e-Business, Finnair

To me the greatest advantage of using this tool is the fact that it determines

the appropriate penalty. With the airlines having so many different penalties

and rules these days - this tool is a HUGE time saver. It eliminates having to

read fare rules (some times past date) or even worse calling the airline!

Central Travel (US )

It is the best thing since sliced bread!!

UniGlobe (US)


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Our customers talk about ATC

"

Amadeus Automated Ticket Changer

, , 14 2008: "

, Amadeus -

.

" "

Amadeus Automatic Ticket Changer (ATC) .

" "

,

, .

Amadeus

80% .

, - " ":"ATC . , ".


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Ticket Changer Airline ImplementationsNew biz

Roadmap

Q2 09 Later In Production

Airlines A

TO/CTO

Airline

Websi t

e

New bizNew bizFlagshipproducts

Otherprojects

Q3 09
http://www.air-valid.com/mexicana-airlines/identite.htmlhttp://www.air-valid.com/mexicana-airlines/identite.htmlhttp://www.air-valid.com/cathay-pacific-airways/identite.htmlhttp://www.aircalin.com/s2.aspxhttp://www.air-valid.com/cathay-pacific-airways/identite.htmlhttp://www.aua.com/fr/fra/http://www.oneworldalliance.com/satellite/satellite.cfm?teamcode=ayhttp://www.oneworldalliance.com/satellite/satellite.cfm?teamcode=ay


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A leading and fast growing content

Closed to 100% content in the US market40 airlines available

to travel agencies so far including Coming soon

+ Canadian North (5T), First Air (7F), Caribean Airlines (BW),

Frontier Airlines (F9), Bearskin Airlines (JV), Bahamas Air (UP)
http://www.aircalin.com/s2.aspxhttp://www.oneworldalliance.com/satellite/satellite.cfm?teamcode=ay


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Ticket Changer Market DeploymentNew bizFlagship

products

Roadmap

Current 1S09 2S09

Australia

UK

Spain

Benelux

World coverage by theend of 2009

France

Scand.

Finland Ireland

Mexico

Canada

US

Israel

EgyptKazakhstan

Legend
http://relimg.reliancemarine.com/72436638.JPG


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KL

4Q093Q09

ATC Solutions in Kazakhstan

AmadeusTicket

Changer

Pending commitment

Pending Mgt decision

Legend

Already delivered

Committed but content subjectto changes

Markets

needs

KC

To startthe test

Airlines

TAs Pilot TravelAgents to beagreed

vMCO validationby all Airlineson the market

1Q09 2Q09

Implementationanddeployment

1Q10

Marketingcooperationand supportthe travelagents

OS

Both Collaboration

EMD


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Customer Solutions

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Automated Ticket Refund


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Overview

Positioning

Optional ATC feature to calculate refund value

Dependency on cat33 filing by airlines

Project kicked-off 30 May 08

Implementation wished date Q1 2010


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Product Scope

In Scope

Ability to refund 1 or several tickets unused or partially used

Ability to refund e-tickets and paper tickets

Using Category 33 or Category 16

Provide automated calculation for partially used portion in case nocategory 33 is available

Available on all channels

Airline and travel agencies

API, Sell, e-retail, standalone


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Changing Tickets

becomes childs play!

Questions?


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Amadeus Ticket ChangerFrequently asked questions


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Frequently Asked QuestionsThe Amadeus Ticket Changer (ATC) solution is available via APIv.2, is it also available via Web Services for online booking engine?

Yes, ATC is also available via Web Services for the integration of online

ticket change solutions in airline and travel agency websites

Can we use ATC to change multi-passenger PNRs?Yes, definitely, the multi-passenger functionality has been implemented end2007 and allows the agent to perform ticket changes for all passengers withonly one request

With ATC, can we reissue tickets that were issued in another GDS?Yes, if they are e-tickets. However, it is not possible to re-issue paper ticketsthat were originally issued in another GDS

What are your plans regarding reissue of negotiated fares withATC?ATC can already allow reissues for private fares filed with ATPCO category15, 25 and 35 (IT/BT). The repricing of ATPCO category 35 fares for whichnet is different from selling amount should not be available before end 2009

Is it possible to reissue several times the same ticket with ATC?From may 2008, multiple reissue of ticket will be possible with ATC and willallow any number of automated reissue before departure and then oncemore after departure.


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Frequently Asked Questions

Why collecting penalty via MCO?This is the IATA recommended practice. Virtual MCO and soon EMD documents canalso be used instead of paper MCO to facilitate the exchange process with thecustomer while remaining compliant with IATA standards

When EMD will be available in 2009, will it be automatically used for ATC?Yes and we will ensure a seamless migration from paper/virtual documents towardselectronic documents

Is it possible to collect fees with ATC?The Amadeus Service Fee Manager can already be used in conjunction with ATC inthe PNR environment after the ATC confirmed transaction. It allows the agent to

trigger fee rules for ticket issuance or to apply manual flat fees. Regarding theairlines, the Airline Ticketing Fee (A.K.A OB fee) inclusion in ATC process is plannedafter 2009

What are the initiatives taken by 1A to further simplify the reissue flowwhen the agent has to add-collect and refund money in the same reissuetransaction1A is very active in IATA working groups and has proposed to the industry a fullmethodology called Netting to consolidate all the different amounts involved in a

reissue transaction with the objectives to reduce the issuance of ticketing documentswhile increasing the traceability of data all the way through, from pricing to revenueaccounting which is available today for airlines. A netting solution for travel agenciesis to be studied


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Does ATC handle no show situations?Yes it does. This is controlled by a specific coding in the category 31 filedby the airlines

For multi-pax PNRs, is it possible to issue all new tickets and allrelated MCOs in one single request?

Yes, this is possible for airlines using both ATC and the Amadeus e-ticketserver

For other airlines and for travel agencies, the new tickets and related MCOswill have to be issued pax per pax

Is it possible to utilize ATC to reissue tickets originally priced withfares of airlines that have not yet filed their reissue policy in thecategory 31?No, the pre-requisite for using ATC is that all fares priced in the ticket to bechanged have a category 31 attached. However, the list of airlines filingcategory 31 grows every month and will continue so to reach full coveragerapidly

Is it possible to use ATC to reissue tickets for interline tickets?Yes, provided that the fares on the original ticket have a category 31attached


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What about the competition?

The Sabre tool for travel agencies is not based on the ATPCO category 31(the industry standard )and therefore the penalty fee calculation has beassessed manually by the agent. This type of product cannot be comparedto a fully automated product like Amadeus Ticket Changer

TheTravelport tool is mainly focused on the US domestic market and istherefore limited when it comes to international reissues involving othercurrencies than the USD


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ATC Presentation Travel Agencies May 09

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