Certification Options

for AdministrativeProfessionals

Marie Herman CAP-OM, ACS, MOSiaap@mrhenterprises.comwww.mrhenterprises.com

Agenda

The decision to pursue certification

Overall background on CAP, OM, and MOS exams

The certification process

OK, you’re certified, now what?

Why Certify?

Increase Your Salary

Gain More Respect

Potential for Promotion

Edge in Job Interviews

Expand Your Knowledge

Self-Pride Prove Your Skills Get More

Responsibility

CAP and OM Exams Overview

Sponsor

IAAP is a global association focused on networking and professional development for the administrative profession.

IAAP administers the Certified Administrative Professional and Organizational Management exams.

Where To Start

http://www.iaap-hq.org

Qualifying Experience

EducationExperience Required

No college degree 4 years

Associate degree 3 years

Bachelor’s degree or higher

2 years

CAP Exam

3.5 hours 300 multiple choice questions Offered Twice a Year Pearson Vue (electronic testing)

Key Dates

Exam DatesApplication due to IAAP

(received by)

Schedule CBT Appt.

with PearsonMar 7-12, 2016

Dec 1, 2015 Beginning Jan 5, 2016

Sep 6-10, 2016

Jun 1, 2016 TBD

Late Registration Date: Dec 8, 2015($50 fee) Jun 8, 2016

CAP Exam Topics

Organizational Communication 25%

Business Writing and Document Production 20%

Technology and Information Distribution 15%

Office and Records Management 15%

Event and Project Management 12%

Human Resources 8%

Financial Functions 5%

Organizational Communication

Terms and Theory

Customer Service

Professional Networking

Team Dynamics

Interpersonal Communication in Organizations

Public Speaking

Multi-cultural and International Business

Organizational Structure, Systems, and Strategy

Business Ethics and Legality

Business Writing and Document Production

Business Writing and Document Terms

Proofreading

Grammar

Document Creation and Editing

Office and Web Publishing

Charts, Graphs and Tables

Document Finishing

Meeting Minutes

Technology and Information Distribution

Information Distribution Terms Traditional verses Electronic Information

Distribution Copyrights, Intellectual Property, and

Confidentiality Data Analysis Internet Communication Office Software and Hardware Computer Operating Systems Transferring and Storing Information Information Security

Office and Records Management

Records Management Terms

Manual and Electronic File Management

Filing Rules and Standards

Records Security

File Retrieval, Maintenance, and Retention

Office Design and Effective Workspaces

Office Management and Purchasing

Inventory Management

Virtual Office

Event and Project Management

Event and Project Terms

Travel Preparation

Meeting Planning

Time Management and Planning

Project Management

Human Resources

Human Resources Terms

Basic HR Duties and Processes

Employee Files

Training and Procedure Manuals

Recruitment, Staffing, and Hiring

Diversity

Onboarding and Offboarding

Human Resource Law

Financial Functions

Finance Terms

Budgets and Financial Statements

Banking

Journal Entries

Reconciliation

Statistical Analysis

Charitable Fundraising and Donations

Exam Scoring

Criterion Referenced Method of Scoring

Scaled score of 500 needed Pass / Fail Rate

Costs Related to CAP Exam

Registration cost of CAP exam Members $350 Non-Members $525

Study materials (varies) Study group costs, optional (varies)

Bibliography (Primary)

Bovee, C. L. & Thill, J. V. (2015). Business Communication Today. Pearson Prentice-Hall.

Guffey, M. E. & Loewy, D. (2015). Essentials of Business Communication. South-Western Publishing Co.

Shockley-Zalabak, Pamela. (2015). Fundamentals of Organizational Communication. Pearson.

Stulz, K. M., Shumack, K. A. & Fulton-Calkins, P. (2012). Procedures and Theory for Administrative Professionals. South-Western Publishing Co.

Vermaat, M. E., Sebok, S. L., Freund, S. M., Campbell, J. T., & Frydenberg, M. (2015). Enhanced Discovering Computers Cengage Learning.

Bibliography (Secondary/Additional) Robbins, S. P. & Coulter, M. (2015). Management. Pearson

Prentice-Hall.

Smith, L. R. (2013). English for Careers. Pearson Prentice-Hall.

Wempen, F. (2014). Computing Fundamentals IC3 Edition. Wiley & Sons.

Read, J. & Ginn, M. L. (2015). Records Management. Thompson/South-Western Publishing

Dessler, G. (2014). Human Resource Management. Pearson Prentice-Hall

Titman, K., & Martin, A. J. (2013). Financial Management. Pearson Education.

Warren, C. (2014). Survey of Accounting. Cengage Learning.

CAP Exam Guide

IAAP is publishing a CAP exam guide which is expected to be out by the beginning of November.

I have not yet had a chance to review this, though I am hoping to get an early copy from IAAP’s Certification Manager

CAP Recertification

Recertification

Must recertify your CAP every five years

60 points are needed for recertification

Points are earned in multiple waysProfessional DevelopmentIndustry Specific Professional DevLeadership

Professional Development

Continuing Education Formal Education Other certifications

30 points minimum

Industry Specific Professional Development

Continuing Education Formal Education

20 points maximum

Leadership

Elected or Appointed Positions IAAP Specific Positions

20 points maximum

Documenting

All recertification points need to be documented with something along the lines of a certificate of completion or attendance that spells out your attendance, education topic, course content, date and length of program, etc.

You have to think anyway, so why not think big? --Donald Trump

Organizational Management Specialty

General Information

Must be a CAP prior to pursuing these specialty designations (or taking CAP exam same week)

Organizational Management

Exam administered same week as CAP exam

175 Questions (Multi-paragraph scenario with 6-10 or so related multi-choice questions)

3.5 hours

OM Exam Topics

Organizational Planning

36%

Advanced Communication

27%

Advanced Administration

23%

Team Skills 14%

Organizational Planning

Critical thinking and decision making Strategic planning Communicating mission and values Allocating resources

Advanced Communication

Nonverbal Presentation techniques Legal issues Professional protocol

Advanced Administration

Mentoring and training Conducting research Coordinating projects Delegating and empowering

Team Skills

Team building and leading Group problem solving Resolving conflict Conducting meetings

Costs Related to OM Exam

Registration cost of OM exam Members $200 Non-Members $400

Study materials (varies) Study groups, optional (varies)

Technology ApplicationsSpecialty

Technology Applications

Required to purchase three Options software training modules (various Microsoft Office programs)

Must complete one Microsoft Office certification exam

No exam from IAAP Submit your application and fee ($75

for members; $100 for non-members).

Costs Related to TA Specialty

Options Training Materials Members $129-149 per program

Non-Members $189-229

Microsoft Exam Voucher $80-120 Application fee for TA

Members $75

Non-Members $100

Microsoft Office Specialist

Microsoft Office Specialist

Issued directly by Microsoft through Certiport

Exams are one hour each Approximately 30 questions with 2-3

subparts each Administered in various locations

(schools, etc.)

Exams 2013 Exams

Word Core Word Expert

Parts I and II Excel Core Excel Expert

Parts I and II PowerPoint Outlook Access SharePoint One Note

2010 Exams Word Core Word Expert Excel Core Excel Expert PowerPoint Outlook Access SharePoint One Note

Become The Master!

Microsoft Office Specialist – Master Level - pass four exams

2013: Word Expert Part 1 and Part II Excel Expert Part 1 and Part II

2010 Word Expert Excel Expert PowerPoint and either Outlook or Access or SharePoint or

OneNote

Cost Comparison

TA Specialty(members)

MOS Exams

Study Materials $387-447 $100

Exam $100 (1 exam)

$400 (4 exams)

Fee $75 N/A

Total Cost $562-622 $500

2010 2013 2010 2013

Number of programs certified

1 1 4 2

The greatest crime in the world is not developing your potential.When you do what you do best, you are helping not only yourself, but the world. --Roger Williams

How to Prepare

Study / Preparation Process

Research the certifications Books / Videos / Tapes Online Assistance (egroups) Find a Mentor Get a study buddy (choose

wisely!) Study Groups (live or online –

more on this in a moment))

The Day Arrives

Final Preparation Emotional Responses What to Expect Results

CAP/OM

MOS

Self Study

Advantages Disadvantages

Proceed at your own pace Have to figure things out for yourself as to what areas are most important and how much you need to learn

Cheaper – can save you money

Materials can be overwhelming

Set your own time schedule

No classmates to discuss concepts with

No instructor to clarify confusing concepts

Must be self disciplined to stay on track with studying

Study GroupsAdvantages Disadvantages

Instructor led – someone to hold your hand and guide you

You go at someone else’s pace

Experience from past study groups ensures relevant material is reviewed for the exam

You may spend time on things you already know

Fellow students provide morale boost, share the journey with you, and provide other perspectives when learning concepts.

Potential cost

Sessions are recorded so you can catch up if you miss a session and review all material at the end.

Helps you spread your studying out consistently across several months; reducing procrastination

OK, You’re Certified…Now What?

Update Your Success Book Update Your Résumé Business Cards Career Path Discussion Salary Increase Mentor Others TELL PEOPLE!!!

You miss 100 percent of the shots you never take. --Wayne Gretzky, former Pro Hockey Player

Study Groups

My CAP Study Group

Starts early November 2015 Goes through the March 2016 exam 16 weeks; Monday nights; 2 hours 7-9 CT Cost is $100 One book is needed (plus possibly the

CAP Exam Study Guide when it is published)

http://www.mrhenterprises.com

My OM Study Group

Starts early November 2015 Goes through the March 2016 exam 16 weeks; Wednesday nights; 2 hours 7-9

CT Cost is $100 No additional materials are needed. I

provide everything.

http://www.mrhenterprises.com

Other CAP and OM Study Groups/Review Sessions

Options Frances Chandler

Debbie Bridge

Kemetia Foley

Donna Rankin

Occasionally, local groups and LANs

MOS Study Groups

I offer intensive Microsoft Office Study Groups to prepare students for the various tests.

EARN CAP recertification points! Just started Microsoft Access

(Sept. 29-Oct. 27) Next MOS study group: Microsoft One

Note in January 2016. Then: Word, Excel, PowerPoint,

Outlook to follow

Resources

http://www.mrhenterprises.com My Site

www.iaap-hq.org IAAP Web site www.certiport.com Certiport (MOS)

Study Materials www.horizonpresentations.com www.capreview.com

Any Questions?

Presenter: Marie Herman, CAP-OM, ACS, MOSiaap@mrhenterprises.comhttp://www.mrhenterprises.com

Private tutoring for CAP, OM, Microsoft Office Specialist exams; online study groups; advanced Microsoft Office training