NATIONAL HARBORM A R Y L A N D

Wednesday July 17100 ndash 700 pm IAAP Hub Stop by the IAAP Hub to check out the latest and greatest IAAP clothing andaccessoriesmerchandisebooksandofficesuppliesBesuretoshop the Hub early for the best selection

100 ndash 700 pm On-site Registration430 ndash 530 pm First-Time Attendee Orientation

Thursday July 18600 ndash 700 am Morning WalkJog The Morning Walk or Jog is an opportunity to get your blood pumping firstthinginthemorningensuringyouareawakerefreshedandready forafulldayoflearningatIAAPSummitThisisagreattimetoconnect withnewpeopleandgetsomeexercise

700 am ndash 500 pm IAAP Hub700 am ndash 500 pm On-site Registration700 am ndash 500 pm Connect Lounge Connect Lounge is a fantastic place at Summit to do just that ndash connect Chargeyourdevicecheckinwiththeofficeoverlunchornetworkand collaboratewithyourfellowattendeesAndgobackoftentocheckthe Connect Central board to post information or tickets share ideas and collaboratewithyourfellowattendees

700 am ndash 500 pm Photographer Station During IAAP Summit be sure to stop by the photography station for high quality professional headshots or event photos at an amazing price

800 am ndash 415 pm 6 Dimensions of Leadership Communication Deep Dive Limited attendance

800 ndash 1115 am Cross-Cultural Competence Navigating amp Negotiating Across Groups amp Identities 800 ndash 1115 am Leadership 20800 ndash 1115 am ACE IT MOS Certification Boot Camp100 ndash 415 pm Cross-Cultural Competence Navigating amp Negotiating Across Groups amp Identities 100 ndash 415 pm Networking Skills The Coffee Lunch Coffee Approach100 ndash 415 pm Outlook In Detail Beyond the Mail430 ndash 515 pm IAAP Leadership and Staff Meet and Greet StopbytosayhellotoanIAAPBoardmemberIAAPFoundation BoardmemberRegionalDirectororHQstaffmember

800 ndash 1000 pm Connections amp Cocktails Opening Celebration JoinyourfellowattendeesforaConnectionsampCocktailseventSummit- styleHostedinMarketplacethisCampCletsyoumeetupwitholdfriends andmakenewonesallwhilehavingasneakpreview(andgettingfree stuff)oftheamazingvendorboothsYouwonrsquotwanttomissit

Friday July 19600 ndash 700 am Morning WalkJog700 am ndash 430 pm IAAP Hub700 am ndash 430 pm On-site Registration700 am ndash 430 pm Connect Lounge700 am ndash 430 pm Photographer Station830 ndash 1000 am Opening General Session amp ldquoLEAD Firstrdquo Keynote by Laura Schwartz1000 am ndash 300 pm Marketplace MarketplaceisaSummitfavoriteand2019willbenoexception Vendorsfromaplethoraofindustriesshowcasego-tosolutions foryourdailyworkfromcateringtosupplyorderingMake plans to attend

1015 ndash 1115 am Laura Schwartz Book Signing

1130 am ndash 100 pm Networking Lunch amp Town HallState of the Association Allattendeesareinvitedtoinformallynetworkoverlunchwithfellow attendeesthenstaytoparticipateintheTownHallandhear thelatestIAAPnewsandannouncements

130 ndash 300 pm Communicating Your Value (While Yoursquore Doing Everything Else)130 ndash 300 pm Managing Crisis Successfully Lessons from My Time With John F Kennedy Jr130 ndash 300 pm IR40 ndash Are You Ready130 ndash 500 pm Mind Mapping Deep Dive Limited Attendance

330 ndash 500 pm How Emotionally Intelligent People Deal with Difficult People330 ndash 500 pm Get a Life You Canrsquot Always Get What You Want You Can Get What You Need330 ndash 500 pm Cybersecurity for Admin Professionals How You Can Reduce Your Digital Vulnerabilities515 ndash 615 pm IAAP Foundation Celebration Event JoinIAAPFoundationforits6thannualcelebrationeventLearnmore abouttheFoundationhelprecognizetheamazingdonorsandvolunteers andcelebrateanamazingyearwhilelookingaheadtothefuture

ScheduleAT A GLANCE

2 wwwiaap-summitorg

wwwiaap-summitorg 3

Saturday July 20600 ndash 700 am Morning WalkJog700 am ndash 330 pm IAAP Hub700 am ndash 330 pm On-Site Registration700 am ndash 330 pm Connect Lounge700 am ndash 330 pm Photographer Station715 ndash 815 am Making Sense of Certification Haveyouthoughtaboutgettingacertificationbutarenrsquotsurewhatall itentailsWhatrsquosthedifferencebetweenacertificationandacertificate Join this session to learn more about the differences and similarities alongwithspecificinformationaboutIAAPrsquosCertifiedAdministrative Professional(CAP)designation

715 ndash 815 am Ed Talks JoinvariouspresentersintheseTEDTalk-typesessionsdesignedto deliverpracticalrelevantinformationin10-minutesegmentsLearn invaluabletipsfromprofessionexpertsinafunfast-pacedenvironment- make plans to attend each one

830 ndash 1000 am Communicating Your Value (While Yoursquore Doing Everything Else)830 ndash 1000 am Managing Crisis Successfully Lessons from My Time With John F Kennedy Jr830 ndash 1000 am Cybersecurity for Admin Professionals How You Can Reduce Your Digital Vulnerabilities830 am ndash 415 pm Becoming a Virtual Assistant Deep Dive Limited Attendance

1000 am ndash 100 pm Marketplace1015 ndash 1145 am How Emotionally Intelligent People Deal with Difficult People1015 ndash 1145 am Get a Life You Canrsquot Always Get What You Want You Can Get What You Need1015 ndash 1145 am IR40 ndash Are You Ready100 ndash 230 pm Building Relationships A Distance100 ndash 230 pm Leading Out of Drama100 ndash 230 pm Information Lifecycle Management Secret Sauce for Disposing of Non-Records245 ndash 415 pm Building Your Influence The Crucial Decisions for Unlocking Your Impact This Year245 ndash 415 pm Setting Limits and Managing Expectations How to Say ldquoNordquo Without Ever Saying ldquoNordquo

245 ndash 415 pm Team Work Makes the Dream Work630 ndash 730 pm Connections amp Cocktails Enjoy a drink before heading in for dinner and dancing at the Closing Celebration

730 ndash 1100 pm Closing Celebration Dinner amp Party EveryoneisinvitedJoinfellowconferenceattendeesforagreatmeal and a fantastic dance party

Sunday July 21700 am ndash 400 pm IAAP Hub700 am ndash 400 pm On-Site Registration700 am ndash 400 pm Connect Lounge700 am ndash 400 pm Photographer Station830 ndash 1000 am Closing General Session amp ldquoResilience Resetrdquo Keynote by Anne Grady1015 ndash 1145 am Building Relationships a Distance1015 ndash 1145 am Setting Limits and Managing Expectations How To Say ldquoNordquo Without Ever Saying ldquoNordquo 1015 ndash 1145 am Information Lifecycle Management Secret Sauce for Disposing of Non-Records1015 am ndash 400 pm Excel Finding This There Deep Dive Limited Attendance

1245 ndash 215 pm No-Panic Presentation Skills for Administrative Professionals How To Speak Confidently and Compellingly Anywhere Anytime1245 ndash 215 pm Advanced Body Language Secrets to Explode Your Executive Presence and Lead With Confidence1245 ndash 215 pm Group Me Outlook Meets Groups230 ndash 400 pm Building Your Influence The Crucial Decisions for Unlocking Your Impact This Year230 ndash 400 pm Leading Out of Drama230 ndash 400 pm Team Work Makes the Dream Work

ScheduleAT A GLANCE

IAAPSummit2019atNationalHarborMarylandawaitsWithover200 shops and restaurants that make it an ideal combination of modernandquaintthiswaterfrontdestinationistheperfectbackdropforthepremierconferenceforofficeandadministrativeprofessionalsEnjoy the restaurants shops and events at the Waterfront District or crossthebridgeoneeveningtoexperienceallthatWashingtonDChastoofferAndtheconferenceisshapinguptobeoneofourbesteverYoursquollfindmoreeducationoptionsthanevertonsoftoolsandresourcestotakebackandshareatyourofficeandhands-downthebestnetworkingcommunityofadminsanywhere

4 wwwiaap-summitorg

LEAD FIRSTLaura SchwartzLearn aboutmore than 200 years of USPresidents First Ladies and their storieswhich have rarely if ever been sharedbefore from deep behind the scenes of The White House All are non-partisanbut incredibly interesting relevant and relatableAsawitnesson the front linesofclimaticcelebrationsaswellasmomentsofgreatgravity determination and leadership Laura achieved a rare perspective on the private and public moments of firstfamiliesandgloballeadersLaura shares valuable takeaways in this unforgettable programusing inspiring stories and visuals from the earliest White House inhabitants along with first-hand accounts of defining momentsduringtheClintonadministrationSheillustratesrealsolutionsfromthesuccessesandfailuresinleadershipthatweallcanuseinourdaily lives as we work with our customers and colleagues andsharewithinourcommunitiesandfamilies

RESILIENCE RESETAnne Grady

The ability to successfully navigate change rise above adversity and triumph in our lives boils downtoonewordRESILIENCEWhen faced with challenges ambiguityandadversitythosewhopracticeresiliencerefuse to let fear hold them back and they break through the barriers keeping them stucktonotonlysurvivedifficulttimesbutthriveasaresultLearn how to cultivate courage improveresilience and triumph over adversity obstaclesandsetbacks

6 Dimensions of Leadership Communication Deep DiveMelissa Gordon

TodayrsquosadministrativeprofessionalshaveabigchallengeCutthroughthedinofinformationoverloadtofacilitatebestworkBecrediblesoyourrecommendationsaregiventheconsiderationtheydeserveBememorableinanageof lowattentionspans Exudeconfidenceandexpertise inabusinessenvironment thatrsquoschangingmorerapidlythanmostcanhandleSowhatworksPowerfulcommunicationthathelpsyoubeheardbeunderstoodraiseyourinfluenceandinspireotherstodotheirbestworkCommunicationisyouralways-onleastexpensivetoolndashawayforyoutoconnectandengage inyourownuniquewaysoyoumakethingshappenJoinus to

learnandstarttouse6keydimensionsofLeadershipCommunicationThroughexercisesandpracticeyoursquollbegintoidentifyfreshwaystointroduceyourselfshareyourideaspositionyourselfasanadvisorandthoughtleaderandaskforwhatyouneedtosucceed

Key Points Yoursquoll Learnbull An overview of what leaders of all types need to keep in mind as they communicate ndash mistakes to avoid best practices to usebull A working understanding of some techniques for improving how you listen question share your opinion influence others to see your

perspective and invite collaborationbull Real-time experience practicing these techniques so you raise your own awareness about your communication strengths (and challenges)bull A frameworkmethodology for expert Leadership Communication that you can use right away

ACE IT MOS Certification Boot CampVonetta Watson MCT

AreyouinterestedintakingtheMOSexamNotevensurewheretobeginJoinVonettaWatsonassheofferstest-taking tipsanddives into content inOutlookWordExcelandPowerPointplatforms from the test-takerrsquosperspectivePlusdiscoverusefultipsineachplatformtouseinyourdailytasksKey Points Yoursquoll Learn

bull Test-taking tips including avoiding shortcuts and formatsbull An overview of some of the content in each exambull Functional tips for each platform to use in your daily tasks

Advanced Body Language Secrets to Explode your Executive Presence and Lead with ConfidenceChris Ulrich

UncoveringthemysteriesofbodylanguagemdashhowpeoplecommunicatetheirthoughtsandfeelingswithoutsayingawordmdashisapowerfulfirststeptowardmasteringanyprofessionalandsocialsituationAllsuccessfulpeopleknowthattheabilitytodetectandreacttothesplit-secondsignalsthatskimacrosspeoplersquosbodieshundredsoftimeseachdayiscrucialtogettingwhattheywantinlifeThissessionwillinspireyoutolookathowyouleadandcollaboratedifferentlyKey Points Yoursquoll Learn

bull Exercise appropriate body language learn executive level hand gestures and solid body stances to remain in control and on task avoid emotionally-charged facial micro-expressions and ultimately decrease tension

bull Stop making the 3 biggest mistakes that all level of employees and even executives do that make their bosses nervousbull Spot discomfort and deviations in hidden facial expressions and take immediate action to decrease the personrsquos concernsbull Spot the business stances that convey power authority nervousness passivity and respect and get the team moving in the same direction

Becoming a Virtual Assistant Deep DiveRhonda Scharf

AreyouthinkingaboutstartingupyourownvirtualassistantbusinessHaveyoualwaysbeeninterestedinhavingyourowncompanybutdonrsquotknowwhattodoRhondaScharfwillofferafull-daydeepdiveintostartingyourownbusinessandbecomingavirtualassistantKey Points Yoursquoll Learn

bull Starting your own VA business - what you need to knowbull Running the business as well as being a fullpart-time employee and the pitfalls to avoidbull The pros and cons of being self-employedbull Where to get business and make moneybull Marketing networking and making the transistion smoothly

Building Relationships a DistanceClaire Sookman

ThetruthisitrsquoshardforvirtualteamstobondonapersonallevelwithotherteammembersWithoutbondingtheresultscouldbesignificantSomeofthecommonsymptomsofadisengaged team are decreased productivity confusion about assignments missed signals and unclear relationships decisions misunderstood or not carried through properly and ineffectivestaffmeetingslowparticipationandminimallyeffectivedecisionsInthissessionyouwillexperience4innovativeteamactivitiesspecificallydesignedforvirtualteamsthatwillbuildengagementandincreaseproductivityKey Points Yoursquoll Learn

bull Discuss the benefits to building relationships from a distancebull Experience 4 activities that can be used to build relationships virtuallybull Discuss how you will apply these collaborative activities at work

Building Your Influence The Crucial Decisions for Unlocking Your Impact This YearDebra Kunz

EachsavvyadministrativeprofessionalfacesdailychoicesthataffecttheirabilitytoeffectivelyproduceanoutcomeforthemselvesandthepeopletheysupportExtensiveto-dolistscompetingprioritiesandmultiplepeopletoanswertocreateacomplexworkloadGreaterinfluencecanmeanquicklygainingacceptancefromotherstocompletearequestmoreeasilybuildingrelationshipsandmanagingtheworkmoreefficientlyAttherootoftheseoutcomesarethedecisionsyoumake(ordonrsquotmake)thatcanaccelerateandpreventwhatyouwanttoaccomplishthemostInthisinteractiveprogramDebraKunzFounderoftheCenterforDeliberateGrowthregrevealsthecrucialdecisionsforexpandingyourinfluencethatcanbeusedimmediatelyKey Points Yoursquoll Learn

bull Deepen your understanding about yourself and how you manage your responsibilitiesbull Identify factors that create othersrsquo perceptions about your workbull Learn the difference between what you can control and what you can influencebull The 1 decision that fuels a result with greater time efficiencybull Transform your way of thinking about what creates your value

Communicating Your Value (While Yoursquore Doing Everything Else)Darcy Eikenberg

AsadministrativeprofessionalsyouexcelatmakingsureyourcolleaguesandclientsaregiventoppriorityButwhenitcomestopromotingyourownskillsandmanagingyourowncareeryoucaneasilyputyourselflastInthisfunandinteractivediscussionyoursquolllearnhowtobetterunderstandandpromoteyourownvalueatworkndashevenamidincreasingworkpressurestoserveyourclientscolleaguesandeveryoneelseWalkawaywithpracticalprofessionalstrategiesyoucanuseonthejobimmediatelyKey Points Yoursquoll Learn

bull Why itrsquos more important than ever to talk about your superpowers strengths and talents - and not for the reasons you might thinkbull Simple ways to identify - and share - your success stories without feeling like yoursquore braggingbull How to use everyday situations to create extraordinary value for your leaders colleagues and even for yourself

Cross-Cultural Competence Navigating amp Negotiating Across Groups amp IdentitiesFrancisco Gonima

Haveyouevergottenfrustratedwithaco-workerorstakeholderyoursquoretryingtocollaboratewithwholdquojustdoesnrsquotgetitrdquoOftentimesthesefailurestoconnectwithpeoplefromotherbackgroundsgroupsororganizationsarenrsquotafunctionofinterestorintellecttheyareafailuretoestablishrelevanceTheyareafailureofculturalcompetenceCulturalcompetenceismorethanjustknowinganotherlanguageitistheabilitytodistinguishandappropriatelyreferencethenormsconcernsvaluesandsymbolsofanothergroupinawaythatallowsustoldquotranslaterdquofromourownculturetoco-createwin-winsIfyouwanttobemoreeffectiveworkingwithothersyouneedtolearnhowtodrawbettermentalmaps

Key Points Yoursquoll Learnbull The universal elements of culture and how groups use them to make meaningbull The connection between identity and culture and how it drives behaviorbull How these dynamics show up in organizations as well as cultural groupsbull Gain insight into your own starting point perspective in order to become more effective at engaging communicating and co-creating with others across seemingly large cultural divides 5

Cybersecurity for Admin Professionals How You Can Reduce Your Digital VulnerabilitiesShelagh Donnelly

DidyouknowthatexecutiveassistantsarespecificallytargetedbycybercriminalsYourworkplaceisdigitalandcybercrimeattacksareincreasinginbothfrequencyandsophisticationThisisyouropportunitytobrushuponhowtomanagetherisksfromanassistantrsquosperspectiveThisisallthemoreimportantbecausewhenitcomestocybersecuritybreachestherearethreetypesoforganizationsthosethathavebeenhackedthosethathavebeenhackedbutdonrsquotyetknowitandthosethathaveyettobehackedShelaghhasallthelatestupdatestohelpyoukeepyourhomeandbusinesstechenvironmentsasrisk-freeaspossible

Key Points Yoursquoll Learnbull Walk away from this session with an understanding of what cybersecurity is and how it can impact both your business and personal

livesbull Transform from being a possible digital liability to a partner in risk mitigationbull Discover GDPR and learn how European legislation can impact your workplace on a different continentbull Learn to resist social engineering which is used to manipulate and defraud people and employersbull Adopt practical practices that can reduce your vulnerability to a tech breach - in the office and at home

Excel Finding This There Deep DiveMelissa Esquibel MCT

WersquorenotgettinganylessdataAndwersquorebeingaskedtoextractmoreandmoreinformationfromitFromVLookUpformulastoadvancedfilteringandsortingtogettingcells toautomaticallychangecolor therearegreattoolsandtechniquestokeepyoufromsquintingatyourscreentryingtofindtheneedleinthehaystackThissessionwillevenshowyouwhattodowhenthethingyoursquorelookingforisinplainsightbutExceldisagreesTherearetechniquesforeveryExcelskilllevelThisfunfast-pacedsessionwilltakeyourExcelproficiencyupanotchortwoandsendyoubacktotheofficewithrealsolutionstoeverydayldquowheretheheckisitrdquoproblemsThecourseis

applicablenomatterwhichversionofExcelyouareusingandonwhichplatformMosttechniqueswillalsotransfertoGoogleSheets

Key Points Yoursquoll Learnbull At least three or more workable solutions for finding specific values in your data fastbull What ldquodirty datardquo is and how it can impact your reports and analysisbull See data the way Excel does which will help you uncover even more tools that are built right in the application

Get a Life You Canrsquot Always Get What You Want You Can Get What You NeedKemetia MK Foley CAP OMWhoknewthataRollingStonessonglsquoYouCanrsquotAlwaysGetWhatYouWantrsquowouldbecomeapositiveantidotetoworkplacestressItrsquosgreattoenjoywhatyoudoforalivingespeciallyifitisfulfillingandenergizingWhat

happenswhenworkbecomesthebarometerofyourentiredayeverydayWhathappenswhenyourdayisallaboutyourworkdayandnothingelseWithmanyadministrativeprofessionalson-call24-7itdoesnrsquottaketoomuchforworktobecomeyourlifeTheenergyinvestedinthistypeofcareerdedicationcandrainawaythejoyinyourworktheloveofwhatyoudoandpushawaythoseyouloveThesignsofstressandburnouthiddenandobvioushaveapotentialtocreaterealmentalandphysicalhealthissuesRight-sizingtheroleofyourcareerasitrelatestoyourownhealthandwell-beingiskey

Key Points Yoursquoll Learnbull Learn a key tactic to quickly evaluate -How important is it reallybull Adopt 4 simple and healthy ways to decompress quicklybull Evaluate the role of personal health and its role in escalating stress-levelsbull Develop a plan when you already know stress is comingbull Discuss when outside assistance may be the key

Group Me Outlook Meets GroupsVonetta Watson MCTWhodoesnrsquotloveagoodolrsquodistributionlistfilesharingandcollaborativenote-takingtogetthingsdoneOffice365GroupshelpsyoubringtogetherconversationsandcalendarfromOutlookfilesfromSharePointtasksfromPlannerandasharedOneNotenotebookintoasinglecollaborationspaceforyourteamKey Points Yoursquoll Learn

bull Create an O365 Groupbull Add Join Modifybull Privacy Rules6 wwwiaap-summitorg

cont

How Emotionally Intelligent People Deal with Difficult PeopleJulia Kristina

InthissessionyoursquolllearnhowtohandlethemostcommondifficultbehaviorsfromclientscustomerscolleaguesandbossesinwaysthatarehealthyproductiveandleaveyoufeelingcalmandincontrolYoursquoregoingtolearnhowandwhentospeakupindifficultsituationsandhowtonotletpeoplewalkalloveryoubutalsonotwalkalloverthemwhilehavinghealthyclearbutrespectfulboundariesYoursquollcomeawayfromthissessionequippedwithtoolsandstrategiestofeelmorecalmconfidentandrespectedinyourprofessionalANDpersonallifeKey Points Yoursquoll Learn

bull To feel more calm and in control when dealing with difficult peoplebull How to set boundaries without feeling guilty or appearing rigidbull How to speak up in difficult situations in ways that are calm clear and nice

Information Lifecycle Management Secret Sauce for Disposing of Non-RecordsSusan Cisco

ThedisciplineofRecordsManagement(RM)originallyfocusedonprotectingldquorecordsrdquoRMevolvedtoRecordsandInformationManagement(RIM)asbusinessneedschangedtoincludethemanagementofallinformationUsingcasestudiesthissessionwillhighlightsuccessesinusingtheInformationLifecycleModel(ILM)tocollaboratewithtechnicalandnon-technicalgroupstosuccessfullydefinepoliciesandpurgeldquononrecordsrdquofromemailsystemsshareddrivespersonaldrivesandothersystemsInaworkshopsettingparticipantswillusetheILMtorecommendretentionforemailsystemsThesessionwillconcludewithguidanceforapplyingtheILMModeltonon-recordinformationmonitoringitsimplementationandplanningforitssustainabilityKey Points Yoursquoll Learn

bull Define an Information Lifecycle Model (ILM) in which all information has a retention periodbull Develop an action plan for applying the ILMbull Monitor implementation of the ILM and plan for sustainability

IR40 - Are You Ready Do You Know What It IsShelagh Donnelly

DigitaldisruptionistheorderofthedayinyourhomeandyourofficendashandthatcanbeagoodthingbutyouneedtounderstandhowtomakeitworkforyouDidyouknowthatwersquoreinthemidstofwhatrsquosknownastheFourthIndustrialRevolutionakaIR40Predecessorsinourcareerlivedthroughearlierindustrialrevolutionsincludingtheintroductionofthetypewriterinthelate1800sandtheinstallationofelectrictypewritersdictaphonecassettesandmoreinthelate1960sand1970sNowitrsquosourturnYoursquorelikelymoredigitizedthanyouthinkandinthisworkshopwersquollexaminethedriversofthesechangesandtheirimplicationsfortheassistantrsquoscareerExploretheramificationsforyourcareerfiveand10yearsoutwherewillyouaddvalueKey Points Yoursquoll Learn

bull Explore the ramifications for your career 5 and 10 years out where will you add valuebull Prepare to adapt and identify learning resources to help you along the waybull Familiarize yourself with the basics of Blockchain technologybull Identify how to establish or maintain boundaries between your personal and business livesbull Consider how inter-generational mentorships can benefit everyone explore potential for tapping into (or being) a Millennial digital mentor

Leadership 20Rhonda Scharf

LeadershipchangesconstantlyChallengewhatyouthinkyouknowaboutleadingothersbyattendingthishands-oninteractiveworkshopGreatleadershipisdifficulttodefinebuteasytofeelWhenyouhaveagreatleaderyouknowitWhenyouhaveaterribleleaderyouknowittooLearntobethatgreatleaderLearnwhatidentifiesagreatleaderfromaterribleleaderandidentifywhatyouneedtodotobecomeagreatleaderKey Points Yoursquoll Learn

bull Leadership without authoritybull Leadership traits and behaviorsbull Leading difficult conversationsbull Thinking strategicallybull Adapting to change

Leading Out of DramaLauren Schieffer

AreyoutiredoftheDRAMAAmazinglyofficeworkersspendmorethantwoandahalfhoursperweektryingtoresolveconflictwhichtranslatesinto$359billioninlossesforUScompanieseveryyearWhatifyoucouldwalkawayfromthedramaforgoodLeadingoutofDramaregshowsyouhowdumpthedramaThisfunandengagingpresentationshowsyouhowtoharnesstheenergynaturallycreatedbyconflictanddirectittowardamoreproductiveenergyLearnhowpeopleandteamsparticipateinandcontributetodramaandhowtoredirectyourselfandeachothertoacultureofCompassionateAccountabilityregKey Points Yoursquoll Learn

bull Identify drama behaviors and how they impact strategic effortsbull Increase self-awareness and personal responsibility for stopping dramabull Enforce rules of engagement to ensure drama doesnrsquot sabotage forward movementbull Engage in positive conflict around the most important issuesbull Make decisions efficiently and with accountability 7

8

Managing Crisis Successfully Lessons from My Time with John F Kennedy JrRose-Marie Terenzio

AssistantsareoftenonthefrontlinewhentheirbusinessisembroiledinacrisisandasformerPAtoJohnFKennedyJrRose-MariewasnostrangertohavingtodealwithcrisissituationsFrompoliticalscandalstoharassmentdiscoverRose-MariersquosfundamentaltoolsandstrategicinsightintohowyouinyourEAPArolecanmanageandexecuteasuccessfulcrisisresponsecampaignAlongsideherexperienceworkingwithJFKJrRose-Mariewilltakeyoubehindthescenestoshowyousomeofthemosthigh-profilecrisiscasesintheUSandhowtheyweremanagedKey Points Yoursquoll Learn

bull Stay ahead of the game and be sensitive to and prepared for business situations which could turn into a crisisbull Create an action plan and practical checklists to use in the event of a crisisbull Identify the best people - your group of key stakeholders - to engage in difficult timesbull Best-practice ways to communicate to others and engage action promptly and efficientlybull How to effectively communicate crisis to the outside world and best preserve business brand health

Mind Mapping Deep DiveAyanna Castro

WersquovealldoneithellipcreatedaldquotodordquolistWeputeverythingonthelistwithhopesthatwewillcompleteitallandoftentimeswefallshortThegoalsandtasksarenrsquottheproblemsitrsquosthewaywelookatthemMakingalistfocusesonandsupportslinearthinkingwhichstiflesthecreativeprocessMindmappinghelpsyouseeyourgoalsinadifferentwaytocreateabetterstrategytoachievethemKey Points Yoursquoll Learn

bull Learn how mind mapping can increase productivity by allowing you to see the ldquobigrdquo picturebull Understand how mind mapping can improve collaboration and communication within teamsbull Learn now to enhance project management and spark creativity when faced with new challenges

Networking Skills The Coffee Lunch Coffee ApproachAlana Muller

HowdoyoufeelaboutnetworkingAreyouenergizedbytheprospectofmeetingnewpeopleOrdoestheverynotionsendyouintofitsofpanicWouldyoucharacterizeyourselfasanactivenetworkerOrareyouunsureofwheretobeginconcernedthatyoumightbeaskingtoomuchofothersWhileattimesnetworkingmayfeelintimidatingstressfulorawkwardnowisthetimetosharpenyournetworkingskillsutilizethispowerfultoolandconnectwithothersJoinAlanaMullerforthisnetworkingskillsworkshopwhichwillincludeanoverviewoftheCoffeeLunchCoffeeNetworkingPlatformhighlightingtheimportanceofconnectingwithotherswhileformulatingastrategicmindsetaroundnetworkingYouwillengageinaselectionofpreparatoryexercisestohelpyouhoneyournetworkingeffortsandbolsterthequalityofyourrelationships

Key Points Yoursquoll Learnbull Identify key connectors presently in your networkbull Consider others in your community who you wish to add to your relationship basebull Feel prepared to engage in meaningful conversation during networking interactions

No-Panic Presentation Skills for Administrative Professionals How To Speak Confidently and Compellingly Anywhere AnytimeMandi Stanley

DuringthishighlyinteractivesessionadministrativeprofessionalswilldiscussandpracticeanabsolutelyessentialskillmdashhowtothinkandspeakonyourfeetinaflashJoinustodiscovernewapproachestopresentingyourideaswithclarityconfidenceandpowerKey Points Yoursquoll Learn

bull The Three-Minute First Impression What you absolutely must do in the first 180 seconds to build rapport and credibility with the people in the roombull How to organize your thoughtsmdashand not ramblebull The only secret to stopping vocal fillers including the distracting credibility-robbing ldquoumsrdquo and ldquouhsrdquobull Tips for controlling your body language to communicate the message you want

Outlook In Detail Beyond the MailVonetta Watson MCT

InterestedinadvancingyourOutlook2016skillsVonettaWatsonMCTdeepdivesintoOutlookandshowshowitrsquosmorethanjustanemailclientLearnadvancedfeaturestoeffectivelycustomizeandautomateyourpersonalmanagementsystemanddailyemailmanagementworkflowKey Points Yoursquoll Learn

bull Set global optionsbull Create rules to automate many management tasksbull Work with advanced Calendars Groups and Teamsbull Protect data with OneDrive

Setting Limits and Managing Expectations How to Say ldquoNordquo Without Ever Saying ldquoNordquoChrissy Scivique

WersquoveallhearditbeforeIfyoursquorefeelingoverwhelmedbyunreasonabledemandsyouhavetostart sayingldquonordquoOfcourse thatrsquoseasiersaid thandone In reality if something iswithin thescopeofyourresponsibilitiesandcapabilitiesyoushouldnrsquotbesayingldquonordquointheworkplaceButthatdoesnrsquotmeanyouhavetosimplyaccepteverydemandthatcomesyourwaySayingldquonordquoismostly justshorthandforsetting limitsandmanagingexpectationsThisusuallymeansrenegotiatingthetermsofarequestmdashnotsimplydecliningtherequestaltogetherBeingabletodo

thiseffectivelyisakeypartofmanagingtimeandcreatingsustainablebusinesspartnershipsKey Points Yoursquoll Learn

bull How to know when you need to set limits and when you need to just make it workbull A simple step-by-step process for renegotiating expectations without ever saying ldquonordquo to anythingbull A handy tool to get others to limit their expectations and create more reasonable ones on their own

Team Work Makes the Dream WorkVonetta Watson MCT

VonettaWatsonMCTwalksyouthroughtheworldofO365TeamsLearnhowTeams(add-in)servesasatruehubtoworkshareconversationsfilesandtoolsinoneplaceforinstantaccesstoeverythingatyourfingertipsKey Points Yoursquoll Learn

bull File Sharingbull Collaborationbull Channelsbull Chatbull MOS Application Integration

wwwiaap-summitorg 9

TOTALRECERTIFICATIONPOINTS 235 Deep Dive Session - ticketed

Yoursquoll notice some deep dive sessions on the schedule which are new in 2019 Each session offers a small class size and more time spent in the subject matter Tickets are at no additional cost and will go quickly You can sign up for one or for all of them Deep Dive sessions must be attended for the entire scheduled class time

8

Managing Crisis Successfully Lessons from My Time with John F Kennedy JrRose-Marie Terenzio

AssistantsareoftenonthefrontlinewhentheirbusinessisembroiledinacrisisandasformerPAtoJohnFKennedyJrRose-MariewasnostrangertohavingtodealwithcrisissituationsFrompoliticalscandalstoharassmentdiscoverRose-MariersquosfundamentaltoolsandstrategicinsightintohowyouinyourEAPArolecanmanageandexecuteasuccessfulcrisisresponsecampaignAlongsideherexperienceworkingwithJFKJrRose-Mariewilltakeyoubehindthescenestoshowyousomeofthemosthigh-profilecrisiscasesintheUSandhowtheyweremanagedKey Points Yoursquoll Learn

bull Stay ahead of the game and be sensitive to and prepared for business situations which could turn into a crisisbull Create an action plan and practical checklists to use in the event of a crisisbull Identify the best people - your group of key stakeholders - to engage in difficult timesbull Best-practice ways to communicate to others and engage action promptly and efficientlybull How to effectively communicate crisis to the outside world and best preserve business brand health

Mind Mapping Deep DiveAyanna Castro

WersquovealldoneithellipcreatedaldquotodordquolistWeputeverythingonthelistwithhopesthatwewillcompleteitallandoftentimeswefallshortThegoalsandtasksarenrsquottheproblemsitrsquosthewaywelookatthemMakingalistfocusesonandsupportslinearthinkingwhichstiflesthecreativeprocessMindmappinghelpsyouseeyourgoalsinadifferentwaytocreateabetterstrategytoachievethemKey Points Yoursquoll Learn

bull Learn how mind mapping can increase productivity by allowing you to see the ldquobigrdquo picturebull Understand how mind mapping can improve collaboration and communication within teamsbull Learn now to enhance project management and spark creativity when faced with new challenges

Networking Skills The Coffee Lunch Coffee ApproachAlana Muller

HowdoyoufeelaboutnetworkingAreyouenergizedbytheprospectofmeetingnewpeopleOrdoestheverynotionsendyouintofitsofpanicWouldyoucharacterizeyourselfasanactivenetworkerOrareyouunsureofwheretobeginconcernedthatyoumightbeaskingtoomuchofothersWhileattimesnetworkingmayfeelintimidatingstressfulorawkwardnowisthetimetosharpenyournetworkingskillsutilizethispowerfultoolandconnectwithothersJoinAlanaMullerforthisnetworkingskillsworkshopwhichwillincludeanoverviewoftheCoffeeLunchCoffeeNetworkingPlatformhighlightingtheimportanceofconnectingwithotherswhileformulatingastrategicmindsetaroundnetworkingYouwillengageinaselectionofpreparatoryexercisestohelpyouhoneyournetworkingeffortsandbolsterthequalityofyourrelationships

Key Points Yoursquoll Learnbull Identify key connectors presently in your networkbull Consider others in your community who you wish to add to your relationship basebull Feel prepared to engage in meaningful conversation during networking interactions

No-Panic Presentation Skills for Administrative Professionals How To Speak Confidently and Compellingly Anywhere AnytimeMandi Stanley

DuringthishighlyinteractivesessionadministrativeprofessionalswilldiscussandpracticeanabsolutelyessentialskillmdashhowtothinkandspeakonyourfeetinaflashJoinustodiscovernewapproachestopresentingyourideaswithclarityconfidenceandpowerKey Points Yoursquoll Learn

bull The Three-Minute First Impression What you absolutely must do in the first 180 seconds to build rapport and credibility with the people in the roombull How to organize your thoughtsmdashand not ramblebull The only secret to stopping vocal fillers including the distracting credibility-robbing ldquoumsrdquo and ldquouhsrdquobull Tips for controlling your body language to communicate the message you want

Outlook In Detail Beyond the MailVonetta Watson MCT

InterestedinadvancingyourOutlook2016skillsVonettaWatsonMCTdeepdivesintoOutlookandshowshowitrsquosmorethanjustanemailclientLearnadvancedfeaturestoeffectivelycustomizeandautomateyourpersonalmanagementsystemanddailyemailmanagementworkflowKey Points Yoursquoll Learn

bull Set global optionsbull Create rules to automate many management tasksbull Work with advanced Calendars Groups and Teamsbull Protect data with OneDrive

Setting Limits and Managing Expectations How to Say ldquoNordquo Without Ever Saying ldquoNordquoChrissy Scivique

WersquoveallhearditbeforeIfyoursquorefeelingoverwhelmedbyunreasonabledemandsyouhavetostart sayingldquonordquoOfcourse thatrsquoseasiersaid thandone In reality if something iswithin thescopeofyourresponsibilitiesandcapabilitiesyoushouldnrsquotbesayingldquonordquointheworkplaceButthatdoesnrsquotmeanyouhavetosimplyaccepteverydemandthatcomesyourwaySayingldquonordquoismostly justshorthandforsetting limitsandmanagingexpectationsThisusuallymeansrenegotiatingthetermsofarequestmdashnotsimplydecliningtherequestaltogetherBeingabletodo

thiseffectivelyisakeypartofmanagingtimeandcreatingsustainablebusinesspartnershipsKey Points Yoursquoll Learn

bull How to know when you need to set limits and when you need to just make it workbull A simple step-by-step process for renegotiating expectations without ever saying ldquonordquo to anythingbull A handy tool to get others to limit their expectations and create more reasonable ones on their own

Team Work Makes the Dream WorkVonetta Watson MCT

VonettaWatsonMCTwalksyouthroughtheworldofO365TeamsLearnhowTeams(add-in)servesasatruehubtoworkshareconversationsfilesandtoolsinoneplaceforinstantaccesstoeverythingatyourfingertipsKey Points Yoursquoll Learn

bull File Sharingbull Collaborationbull Channelsbull Chatbull MOS Application Integration

wwwiaap-summitorg 9

TOTALRECERTIFICATIONPOINTS 235 Deep Dive Session - ticketed

Yoursquoll notice some deep dive sessions on the schedule which are new in 2019 Each session offers a small class size and more time spent in the subject matter Tickets are at no additional cost and will go quickly You can sign up for one or for all of them Deep Dive sessions must be attended for the entire scheduled class time

Outlook In Detail Beyond the MailVonetta Watson MCT

InterestedinadvancingyourOutlook2016skillsVonettaWatsonMCTdeepdivesintoOutlookandshowshowitrsquosmorethanjustanemailclientLearnadvancedfeaturestoeffectivelycustomizeandautomateyourpersonalmanagementsystemanddailyemailmanagementworkflowKey Points Yoursquoll Learn

bull Set global optionsbull Create rules to automate many management tasksbull Work with advanced Calendars Groups and Teamsbull Protect data with OneDrive

Setting Limits and Managing Expectations How to Say ldquoNordquo Without Ever Saying ldquoNordquoChrissy Scivique

WersquoveallhearditbeforeIfyoursquorefeelingoverwhelmedbyunreasonabledemandsyouhavetostart sayingldquonordquoOfcourse thatrsquoseasiersaid thandone In reality if something iswithin thescopeofyourresponsibilitiesandcapabilitiesyoushouldnrsquotbesayingldquonordquointheworkplaceButthatdoesnrsquotmeanyouhavetosimplyaccepteverydemandthatcomesyourwaySayingldquonordquoismostly justshorthandforsetting limitsandmanagingexpectationsThisusuallymeansrenegotiatingthetermsofarequestmdashnotsimplydecliningtherequestaltogetherBeingabletodo

thiseffectivelyisakeypartofmanagingtimeandcreatingsustainablebusinesspartnershipsKey Points Yoursquoll Learn

bull How to know when you need to set limits and when you need to just make it workbull A simple step-by-step process for renegotiating expectations without ever saying ldquonordquo to anythingbull A handy tool to get others to limit their expectations and create more reasonable ones on their own

Team Work Makes the Dream WorkVonetta Watson MCT

VonettaWatsonMCTwalksyouthroughtheworldofO365TeamsLearnhowTeams(add-in)servesasatruehubtoworkshareconversationsfilesandtoolsinoneplaceforinstantaccesstoeverythingatyourfingertipsKey Points Yoursquoll Learn

bull File Sharingbull Collaborationbull Channelsbull Chatbull MOS Application Integration

wwwiaap-summitorg 9

TOTALRECERTIFICATIONPOINTS 235 Deep Dive Session - ticketed

Yoursquoll notice some deep dive sessions on the schedule which are new in 2019 Each session offers a small class size and more time spent in the subject matter Tickets are at no additional cost and will go quickly You can sign up for one or for all of them Deep Dive sessions must be attended for the entire scheduled class time

Accommodations amp TravelGaylord National Resort amp Convention Center

201 Waterfront Street National Harbor Maryland 20745

301-965-4000 $206 Single Room Rate$240 Double Room Rate Includedwithallroomsiscomplimentaryaccesstohigh-speedinternetanduseofthefitnesscenter

How to make reservations at the reduced conference rate at the Gaylord National

bull RegisterforIAAPSummit2019inNationalHarborMarylandbull ReceiveyourregistrationconfirmationandhotelreservationslinkfromIAAPviaemail

bull ReserveyourroomattheGaylordNationalResortampConventionCenter by reserving through the hotel link included in the confirmationemailNoteAonenightrsquosnon-refundableroomandtaxdepositisdueatthetimeofbooking

Room Block Cut-off Wednesday June 26 2019

10 wwwiaap-summitorg

Travel amp TransportationGaylordNationalisjusta15-minutedrivefromReaganNationalAirport(DCA)anda45-minutedrivefrombothWashingtonDullesInternationalAirport(IAD)andBaltimore-WashingtonInternationalAirport(BWI)

Ground Transportation tofrom Airportbull SuperShuttleisapproximately$18perpersoneachwayfromReaganNationaland$40perpersoneachwayfromDullesand BaltimoreWashington International Airports For moreinformationandor tobookaSuperShuttle reservationvisitwwwsupershuttlecomor call8002583826Remember tousetheIAAPdiscountcodeIAAP1andreceive10offwhenyou make your reservations

bull ThesubwayfromReaganNationalAirporttakesapproximately48minuteswhichincludesa17-minutetransferandcosts$4-7

Is your executive able to join you for some or all of Summit Wersquod love to hear about it Send an email to summitiaap-hqorg

Parking Self-Parking$24ValetParking$49SecuredGarageampCoveredParking

Register TodayRegister by May 24 2019 and take advantage of the reduced rates

bull The Premium registration option includes everything Summit 2019 has to offer from any education session to theNetworkingLunchTownHalltotheClosingCelebrationDinnerampPartyYouneverhavetomissasecond

bull ThePremiumPlusTicketadd-onincludeseverythinginPremiumaswellasahotbreakfastandlunchThursdaythroughSundayPremiumPlusisperfectforthosewhowanttheeaseofaflatmealcostandtheconvenienceofstayingwithinthehotelPremiumPlusticketsare$325andlimitedsoregistertoreserveyourstoday

Premium Plus Meal Tickets at the Gaylord National are $325 Premium Plus costs will change year to year based on FampB costs at each location

REGISTRATION RATES Early BirdAugust12018ndashJanuary312019Member Premium$925Non-Member Premium$1225

Closing Celebration Dinner amp Party bull AttendeesmaypurchaseadditionalClosingCelebrationticketsfor$125

bull ThedinnerisopenseatingunlessatablereservationismadeAttendeesmaypurchasepre-reservedtablesfora$150donationtotheIAAPFoundationThetablereservationformisavailablehere

Buy 4 Get 1 Half-OffBuy 9 Get 1 Free Corporate DiscountBuy4PremiumPackageRegistrationsandreceive1PremiumPackageRegistrationhalf-offorBuy9PremiumPackageRegistrationsandreceive1PremiumPackageRegistrationcomplimentaryToqualifyregistrantsmustbeemployedbythesame company registration forms must all be received at one time registrations must be accompanied by IAAPrsquos Event Corporate Discount Formandonepaymentmustbemadeforallregistrations(Anexampleofonepaymentisacheckwithtotalpaymentforall4premiumregistrants)Noothergroupsqualifyasacompany

NOTE If the group includes both member and nonmember attendees the discount or complimentary registration will be applied to the member rate

IAAP Summit Cancellation PolicyCancellationsmustbereceivedinwriting45dayspriortotheopeningdateoftheconferencetobeeligibleforarefund(subjecttoa$100administrativefee)CancellationsafterthisdatearenonrefundableTransfertoanotherIAAPconferenceisavailableifthetransferrequestisreceivedatleast30dayspriortotheopeningdateoftheconference(subjecttoa$100administrativefee)TransfersafterthatdatearenotpossibleTransferedregistrationsarenoteligibleforarefundoradditionaltransfersIAAPreservestherighttoprocessrefundsaftertheconferenceconcludesPleaseseethe IAAP Event Policyfordetails

Event PaymentIAAPacceptscheckmoneyorderorcreditcardpayments(VisaMasterCardAmericanExpressandDiscover)inUSDollarsIAAPcannotprocessregistrationswithoutfullpaymentandacompletedregistrationformOncesubmittedtoIAAPtheformofpaymentmaynotbechanged

Special Dietary NeedsIAAPishappytoaccommodatespecialdietaryneedswithinreasonandtothebestofourabilitypriortoconferencePleasebesuretobeasspecificaspossibleonyourregistrationformNote ifyoudeclinetospecifyyourneedsinadvancewecannotguaranteethatwecanaccommodatethemon-site

ADAIAAPcomplieswiththeAmericanswithDisabilitiesActIfyouaredisabledandrequirespecialarrangementspleasespecifyonyourregistrationform and contact Summitiaap-hqorgNoticeofspecialneedsmustbereceivedbyJune222019

FinalMay252019ndashJuly182019Member Premium$1125Non-Member Premium$1425

RegularFebruary12019ndashMay242019Member Premium$1025Non-Member Premium$1325

wwwiaap-summitorg 11