GROUP PROFILE

FROM LIFE PROJECT TO INDUSTRIAL PROJECT

This profile celebrates 30 years of Engineering Ingegneria Informatica andthe companies of the Group.The first Cerved-Engineering centre opened on 6 June, 1980, in Padua,based on an idea and project created by our president.At that time, it was a life project. Today, Engineering is a large-scale industrialproject for the market and more than 6,000 employees.This annual report, released on the occasion of the Group’s thirtieth anni-versary, tells the story of an Italian company through a selection of archivematerials, both pictorially and in narrative.We have collected and organised a quantity of varied visual information withinthe report, which has marked the stages of the company’s communicationwith the market over the past three decades.

It is also the part of a true company archive.The archive, which is still to be created but has already been planned, will be preserved in paperand multimedia formats at the ICT Training School ‘Enrico della Valle’ in Ferentino, near Rome.This school is the training venue for colleagues and customers who increasingly turn to theGroup’s methodological, managerial and technical skills for the enhancement of their own expertise.So, that’s about it. We invite all the readers of this document to appreciate the effort which wasneeded to reorganise, liberate and illuminate, with visual impact, what otherwise might haveremained a pile of dusty, ‘silent’ papers. Pulled from the various drawers in which they’veresided for three decades, these papers tell the story of a journey and an evolutionary processfrom small to large, from national to international, and from company to Group.We have also attached a key for the more curious amongst you, explaining how each picturecorrelates to its original material. The key terms used, such as state-of-the-art, growth, andbelonging, to name just a few, are the doorways to the various sections of the corporate profile.Such terms are the standard bearers of this business history. Together, the words and picturesconvey the values we have maintained over the past 30 years, and those values are as significanttoday as they were yesterday.

Costanza AmodeoMarketing & Communication Director

The graphic materials used in this profile are in Italian, and therefore we realise they might not be perfectlyunderstood by our overseas readers. However, the decision not to translate them was specifically an editorial onebased on the concept of protecting the purity of documents originally created in Italian, as the history of Engineeringto date has mainly been Italian.

2 Engineering Group 2009

3

contents 4

6

6

9

10

13

13

14

14

16

19

20

22

27

29

30

32

34

36

38

40

42

44

46

49

49

50

52

54

55

56

58

A global partnerby Paolo Pandozy

Board of Directors

Company set-up

The Group

Branches

Results

Worksites worldwide

Resources

Values

Organisation

Customers

Certifications

Research & Innovation

Training

Business Units

Central Public Administration

Local Public Administration

Healthcare

Finance

Industry, Services & Infrastructures

Telco & Media

Energy & Utilities

Managed Operations

Business Consulting

Centres of Competence

Automation & Controls

Broadband Media Services

Enterprise Content Management

ERP

Identity & Access Management

Open Source & Business Intelligence

Key to pictures

4 Engineering Group 2009

A GLOBAL PARTNER

The introduction to last year's Group profile carried the title, ‘Handling the Crisis WhileThinking of the Future’.The interpretation that Engineering gave to this principle lies in the sum of 27 million euroswhich has been invested in new technological experiments and product developments.It has been a brave choice - particularly given the market’s prohibitive conditions - whichthe Group’s extraordinary solidity has made possible.The success of this choice can be seen in our financial statement figures (an 11% increasein market share) and in the various achievements which have consolidated Engineering’sposition as a reference company for national ICT.Engineering’s offer of consultancy services and system integration has been expandedthrough the addition of services associated with IT infrastructure management. In thisregard, we have concentrated some of our most important research projects on subjectssuch as Green IT and Cloud Computing.Our proposal on outsourcing services has been achieved, thanks in part to our uniqueinfrastructure in the marketplace, in regards to quality, reliability and security (currentlybeing upgraded from tier 3 to tier 4), on which the first tangible ‘infrastructure as a service’offer was designed.The companies that grow successfully during times of crisis are the ones which know howto adapt their offers to the changes in demand. This is ever-more true in the high-technologycontext and in periods of economic uncertainty.In a year which is projected to be even more difficult than the last, Engineering is a referencepoint for companies that have found it necessary to rationalise IT costs without giving uptechnological development.Thus, Engineering is a global partner:• based on the quality and size of its offer• based on its international delivery capacity, which has been extended through the expansion

of its current branches in Belgium and South America and the start of new ventures in theUnited States and Eastern Europe.

The intense research activity that supports our offer is the best way to guarantee protectionof the investments our customers will make in their systems in Italy and abroad.

Paolo Pandozy

Chief Executive Officer

5

visionvision

K A I R O S

6 Engineering Group 2009

BOARD OF DIRECTORS

Michele Cinaglia President

Rosario Amodeo Executive Vice President

Paolo Pandozy Chief Executive Officer

Costanza Amodeo Director

Tommaso Amodeo Director

Alberto De Nigro Independent Director

Giuliano Mari Independent Director

Massimo Porfiri Independent Director

Dario Schlesinger Independent Director

Giancarlo Vitali Independent Director

Armando Iorio Secretary

COMPANY SET-UP

Engineering has been listed on the Stock Market since December 2000, in the FTSEItalia STAR segment.

67%Founding

shareholders33%Market

7stability

stability

ANTEO

8 Engineering Group 2009

identity

9

Engineering is the leading Italian group in services and software. Takeovers aimed at businesslines and internal growth have contributed to the creation of an integrated hub of ICT skills.

THE GROUP

identity

10 Engineering Group 2009

Engineering has 40 branches in Italy and overseas.Closeness to the customer, access to new markets and growth for business opportunities are all considered keystrategic actions.

In Italy

Assago (Milan)BariBolognaBresciaCagliariCaltanissettaCosenzaCrema (Cremona)Ferentino (Frosinone)FlorenceFiume Veneto (Pordenone)GenoaLeghornMelendugno (Lecce)Mosciano Sant’Angelo (Teramo)NaplesOrvieto (Terni)Osimo (Ancona)PaduaPalermoPerugiaPescaraPont Saint Martin (Aosta)Ponte Galeria (Rome)Porto San Giorgio (Ascoli Piceno)PozzuoliRomeSan Martino Buon Albergo (Verona)Sarzana (La Spezia)SienaTarantoTurinTorre Annunziata (Naples)TrentoUdineVenice

Overseas

Belgium - BrusselsIreland - DublinBrazil - Sao PauloUnited States - Wilmington (Delaware)

BRANCHES

11closeness

closeness

Engineering Group 2009

growth

TERM I N E

12

13

Engineering has a 7% national market share and several overseas worksites.

Production

Ebitda

Net profit

RESULTS

WORKSITES WORLDWIDE

AlgeriaAngolaArgentinaAustraliaAustriaAzerbaijanBelgiumBosniaBrazilBulgariaChinaCongoCroatiaCzech RepublicDenmarkEast TimorEstoniaFinlandFrance

GermanyGreeceHollandHungaryIndiaIndonesiaIranIrelandKazakhstanLatviaLibyaLithuaniaLuxembourgMaltaMontenegroMozambiqueNorwayPolandPortugal

RomaniaRussiaSaudi ArabiaSenegalSerbiaSingaporeSlovakiaSloveniaSpainSwedenSwitzerlandTunisiaTurkeyTurkmenistanUkraineUnited KingdomUnited States

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

>

growth

’07

’08

’09

’07

’08

’09

’07

’08

’09

457.1

703.7

724.0

70.5

65.093.6

27.812.8

34.3

(in millions of Euros)

14 Engineering Group 2009

Engineering has, over the past 30 years, achieved leadership in the IT services sector,thanks to the contributions of its resources’ managerial and technological prowess.

Engineering comprises 6,300 specialists in Italy and throughout the world, who striveconstantly to develop new projects and ventures. In all markets and in the various linesbeing offered.

RESOURCES

Wide-ranging entrepreneurial skills, flexibility, project quality, certified skills, continuoustraining for the acquisition of skills needed to anticipate and accompany IT marketevolution.

VALUES

15BELONGING

BELONGINGBELONGING

A business-oriented model that optimises the skill integration and specialisation of offers.

16 Engineering Group 2009

ORGANISATION

THE BUSINESS MODEL

PU

BLI

CA

DM

INIS

TRAT

ION

&H

EA

LTH

CA

RE

FIN

AN

CE

IND

US

TRY,

SE

RV

ICE

S&

INFR

AS

TRU

CTU

RE

S

TELC

O&

ME

DIA

EN

ER

GY

&U

TILI

TIE

S

RESEARCH & INNOVATION

SYSTEM INTEGRATION& CONSULTING

OUTSOURCING

PRODUCTS& SOLUTIONS

BR

OA

DB

AN

DM

ED

IAS

ER

VIC

ES

EN

TER

PR

ISE

CO

NTE

NT

MA

NA

GE

ME

NT

AU

TOM

ATIO

N&

CO

NTR

OLS

IDE

NTI

TY&

AC

CE

SS

MA

NA

GE

ME

NT

OP

EN

SO

UR

CE

&B

US

INE

SS

INTE

LLIG

EN

CE

17

MARKETS

BUSINESS LINES

Public Administration 35.6%

Telco & Media 12.6%

Finance 24.7%

Industry, Services & Utilities 27.1%

System integration & consulting 58.7%

Products & solutions 9.5%

Outsourcing 31.8%

18 Engineering Group 2009

19relations

More than 1,000 medium - and large - scale customers in all reference markets have chosen usas their partners.

THE TOP 10

• BNL - Gruppo BNP Paribas

• Eni

• FIAT Group

• Inps

• Intesa SanPaolo

• Monte dei Paschi di Siena

• Sicily Regional Administration

• Telecom

• Ubi Banca

• Unicredit Group

CUSTOMERS

20 Engineering Group 2009

Meticulous competence and methods are a guarantee of project quality and the continuedsearch for excellence by the resources working on IT ventures.

CERTIFICATIONS

Quality management system

Software development systems

Environmental management systems

Information technology securitymanagement system

Credit card data security systems

ISO 9001:2008

Capability Maturity ModelIntegration for Development

(CMMI-Dev version 1.2)

ISO 14001

ISO 27001

Payment Card ApplicationData Security Standard (PCI-DSS)

21Quality

Quality

22 Engineering Group 2009

RESEARCH & INNOVATION

The ICT development of recent years has been characterised by two phenomena: theforceful thrust coming from technology users, the so-called prosumers who are the trueforce behind innovation; and intelligence, meaning the ability to process information andinterconnect it through all the electronic devices sold on the market.Engineering is committed to the constant monitoring of market scenarios in regards to theevolution of technology.Our work tries to find answers to questions that will have an increasing impact on thetechnologies market: for example, what effects will the thrust of the prosumers, the playersand protagonists of subjects such as social networking and social media, have? Alternatively,how can companies exploit the potential offered by widespread intelligence, also known bythe technical term ‘Internet of Things’?

The guiding light in such research is the study of technological subjects which are destinedto open up new business opportunities. The aim is to transfer tested, verified innovationsto market reality as well as our business model.It is more than simply a good idea, it’s also a good idea that we need.

Engineering prefers a collaborative approach between laboratories and business units.Researchers, specialists in the centres of competence, and architectural and technologicalconsultancy teams transform research results into developments in the Group’s offer, whilemaintaining close communication with people throughout the company.

INDUSTRY, SERVICES& INFRASTRUCTURES

RESEARCH & INNOVATIONGENERAL MANAGEMENT

BUSINESS UNITS

THE CYCLE OF INNOVATION AND RESEARCH AT ENGINEERING

state-of-the-art 23

state-of-the-art

24 Engineering Group 2009

THE TECHNOLOGICAL CONTEXT AT THE CENTRE

The areas of research on which the department concentrates stem from the current technological context.One such driver is the continuous, progressive increase in multimedia content on the network and the fact thatmost users are now both consumers and producers of content.Engineering has several research projects in regards to these matters: Pharos, Callas and Assets for example,address the subjects of media and digital content and the study and development of innovative techniques for theuse and storage of multimedia content.The PHAROS project, coordinated by Engineering, is a best practice of international innovation with respect tosearch. It is no coincidence that the Italian government selected the project as an example of excellence in Italianinnovation at the 2010 Shanghai Expo.The centre of competence known as Broadband Media Services completes the process on this subject and hasresponsibility for transferring frontier knowledge on digital media to the Group’s offer and the market.

THE FUTURE IS INTERACTIVE

A second driver is interactivity between man and technology.The projects X@Work, Tekne, X-NetLab, test technologies and methods that support internetworked enterprise andthe Internet of services, using solutions for the transposition of social networking models and technologies tocompany processes.

The generation of digital natives that we are preparing will seek to interact with the Public Administration, followingmodes similar to those which are used in social networks today. This belief is the basis for a line of research whichlooks into how the Public Administration’s processes and systems will change in order to meet the emerging needsof a digital society.The CockPit project, which is part of this line, works to define a new model of e-government based on thetransposition of ‘service science’ paradigms to the relationship between the Public Administration and the citizenry.

The new e-government models which have been created and built within our research projects have improved thecompany’s offer for the Public Administration. We call this innovation MyCity.Internet of Things is no longer simply a slogan. It is now a technological reality which is opening up new scenarios.Technology now allows us to transform many silent objects into ‘intelligent objects’ which are able to perform tasks,produce information and exchange data.Research in regards to intelligent systems at Engineering explores the possibility of using these technologies invarious business domains. The Traceback and Foodsys projects, for example, concentrate on the application ofsoftware technologies for intelligent systems in the agriculture and food industry.Games and BeAware apply intelligent systems techniques to the development and testing of solutions formonitoring and controlling energy consumption: not only at data centres but also in terms of domestic electricityconsumption.

25

INFRASTRUCTURAL RESEARCH

The profile of the digital user continues to change, and consequently services and contents which can be used onthe network are growing in a disorderly fashion. These two evolutionary factors are bringing about profound changesin technological and application infrastructures.The creation of new models for providing processing capacity (Infrastructure as a Service, Software as a Serviceand more generally Cloud Computing), the search for new solutions suited to growing security needs, andarchitecture design for new-concept services are the subjects of other lines of research.The project Nexof-Ra, which aims to create the reference architecture of a European middleware for softwaresystems aimed at services, and Sla@Soi which will build a framework to automate the stipulation and managementof agreements on the levels of service in SOA architectures, are examples of service engineering.Infrastructures and cloud services, in regards to the new delivery models which are being established, are beingresearched in the Grifin, Etics2, e4Science projects.We believe in the principle that research work must have a connection with the company’s market proposition.Therefore, some time ago we also initiated a close collaboration with the Managed Operations Department, whichworks on managed processing infrastructures in the Group, in regards to the subject of new delivery models.

The Security Engineering area studies and tests methods and techniques for the prevention of risksituations in critical systems, controlling and managing their security as they operate. The Master project, inparticular, develops the design, management and control of security compliance of service architectures.

OPEN SOURCE AND EUROPEAN PLATFORMS

Engineering is a system integrator as well as a pioneer - in fact, a leading player - in Open Source softwaredesign on an international scale.A family of Open Source solutions - Spago, SpagoBI, Spagic, Spago4Q - are used and integrated in marketprojects created by Engineering for customers, and these are valid as alternatives to commercial products.If, on one hand, the increase of Open Source solutions indicates the market is obstructing the use of this type ofsoftware less and less, it has, on the other hand, shown the need to offer customers tools for choosing the mostsuitable, reliable solutions.The research projectQualipso has, as its goal , the definition of a method and the creation of a range of tools by whichto assess the quality of Open Source solutions to be used in complex organisational contexts. Qualipso was theincubator for the birth of the Centre of Competence for Open Source in Public Administration, being the subject of amemorandum of intent in Italy between Engineering and the Ministry of Public Administration and TechnologicalInnovation. Comparison and the exchange of ideas with other realities each play a vital role in research.Engineering’s network of scientific and institutional relations is extremely far-reaching: it comprises a network of 150partnerships in operation around the world.Most importantly, Engineering is a participant in the European technological platforms Nessi for software andservices (Engineering is a founding member and the current vice president of the Board); Nem, for media,communication and technologies convergence (Engineering is a member of the Steering Board); and Eos, for newhomeland security solutions (Engineering is a member of the Board).

26 Engineering Group 2009

knowledge

27

TRAINING

From the IT Academy for internal training to the ICT & Business School for the market.Traditional and innovative planning and provision of training proposals for business, technologies, methods and softskills.

THE OFFER

• On-site training, both from list and personalised• Innovative products for e-learning & edutainment• Advance environments of knowledge management and cooperative learning• Training courses aimed at obtaining the most important certifications concerning

- method: PMP®, ITIL, CobiT, ISO 20000, IFPUG CFPS- technology: Microsoft, Sun, Linux, Cisco, WMWare- professional: EUCIP, ECDL

“One thing that makes a company like Engineering stand out is the fact thatknowledge is its main production factor. The tool and place via where knowledgematures in operational practice is the company’s internal Training School”.

Sergio de Vio, President of Engineering, 1985 - 2007

REFERENCES

• BNL - Gruppo BNP Paribas• Hospital “A. Gemelli” - Rome• Latina Engineers’ Association• Ministry for the Economy and Finance• MSC Crociere• Pavia Provincial Administration• SSC (Shared Service Center) - Telecom Group

www.engineeringformazione.it

scuolaict@eng.it

knowledge

courses on the list

classrooms

trainers

assembly hall with simultaneous translation services

22000099880011

22000099880011

28 Engineering Group 2009

competence

29

BUSINESS UNITS

competence

More than 60 customers

30 Engineering Group 2009

Engineering is a standard of reference in innovative projects for the Public Administration and healthcare in Italy.The three areas - Central Public Administration, Local Bodies, and Healthcare - possess consolidated expertise oftechnological and process competencies, a portfolio of best practices acknowledged institutionally, and excellentcases of re-implementation at the national level.

CENTRAL PUBLIC ADMINISTRATION

THE OFFER

Engineering, as part of the management of the state structure, is a system partner: spanning the breadth of ITcomputerisation projects, with the capacity to produce innovative proposals linked, for example, to the use of OpenSource solutions in the Public Administration; due to its management of on-site and Data Centre infrastructureoutsourcing.Knowledge of this market, its dynamics, the connected legislation and specific central administration issues havesupported our leadership for 30 years.

Expertise encompassing institutional sites and integrated services, economic and legal management of civilservants, optimisation, the conservation and classification of cultural assets, large-scale online archives, themanagement of European structural funds for Italy and the EU, public funding and accounting projects, work andemployment, social security systems and services, and inter-European mobility linked to the SchengenAgreements. Engineering combines technological, methodological, organisational and legislative knowledge in acompetitive offer that leads the way in Italy.

PUBLIC ADMINISTRATION

System integration & consulting Outsourcing Software solutions

% on sector revenue

80% 16.1% 3.9%

31

SOME CUSTOMERS

ConsipConsobCouncil of the European UnionCourt of AuditorsEuropean CommissionEuropean Maritime Safety AgencyFinmeccanicaGuardia di FinanzaINAILINPDAPINPSMalta Maritime AuthorityMaritime and Coast Guard AgencyMinistry of Cultural Heritage and ActivitiesMinistry of DefenceMinistry of Home AffairsMinistry of JusticeMinistry of Labour, Health and Social PoliciesNATOPresidency of the Council of MinistersRomanian Naval AuthoritySogeiUNIRE - National Association for the Promotion of Equine Breeds

32 Engineering Group 2009

LOCAL PUBLIC ADMINISTRATION

THE OFFER

A partner of Italian Regional Administrations, large city councils and the local body system which spans the country,possessing a track record of leadership in this market, demonstrated by the number and quality of the innovationprojects carried out and managed for local government bodies. We’re a definite presence throughout Italy, andthanks to the product development laboratory network and 36 operational branches we are able to stay close tothe customer and form partnerships for IT initiatives.The integration of Engineering Tributi in the Group, in keeping with the local bodies' needs for organisationaldevelopment, has further enhanced our expertise in regards to matters of fiscal federalism and has opened up anew market represented by Italy's small, local municipalities.A strategic partner in the Sicily Regional Administration in Information & Communication Technology activities.Vertical competencies in various traditional and innovative sectors of local government: fiscal federalism, socialservices, e-government, job centres, welfare, healthcare, agriculture and tourism, cultural heritage, public finance,registry offices, document protocol and management.A portfolio of proprietary products and solutions developed and used by technological laboratories for themanagement of tax revenue, administrative processes, land registry, dematerialisation of documents andprocesses, and CRM. Provision of on-site services and in advanced full outsourcing mode, applicationmanagement and project management.

System integration & consulting Outsourcing Software solutions

% on sector revenue

59.4% 28.3% 12.3%

More than 800 small municipalities

More than 60 large-scale customers

33

PRODUCTS & SOLUTIONS

LOCAL TAXATION SYSTEMPayment, collection and litigation of (council rates tax), Tarsu (solid municipal waste tax), TIA (environmentalhygiene tax), Cosap/Tosap (public area and space occupation tax), Advertising

NETTUNOGovernment and integrated management of the town council’s revenue and financial resources

REGISTRY OFFICELand registry information from Territorial Agency integrated with local and national database

DEMATERIALISATION OF DOCUMENTS AND PROCESSES

E-GRAMMATADocument protocol and process, compliant with public regulations and standards, in ASP mode

E-PRAXIDocument management of administrative documents and digital document storage

AURIGADocument processes with administrative process collaboration, tracking and management functions

ADMINISTRATIVE AREA

AREAS-PALNatively integrated web application platform for Administration, Control and Human Resources

CITIZEN RELATIONSHIP MANAGEMENT

CRM-PACollaborative platform with a full, integrated, concise, configurable dashboard, for citizens and public bodiesneeds

CUSTOMERS

Most Italian municipalitiesMost Italian Regional AdministrationsProvincesConsortiums

34 Engineering Group 2009

HEALTHCARE

THE OFFER

A commercial presence in 60 percent of Italian healthcare structures, thanks to the precise competencies andsolutions for electronic healthcare; a presence spread nationally, thanks to 33 operating branches. Vertical/multi-areacentres of competence; closeness to (and care of) the customer; knowledge of regional, national and hospitalhealthcare realities; and continuous training are the keys to success.Three research and development laboratories engaged in the continuous development of AREAS, the ERP platformdedicated to healthcare, which is natively integrated and can be used from a single technological framework.The healthcare department has a project-oriented culture and a consultancy approach, thus providing a full offer oftechnological, process and product competencies.Business and Clinical Process Management services linked to application proposals, depending on a singleintervention model that aligns technologies, processes and people while setting up the seven application modulesof AREAS: Government, Access, Hospital, Territorial, Diagnostics, Administration and Control, and Human Resources.Regional and supra-company personalised electronic healthcare projects, such as electronic healthcare filesolutions, Cup and Supra-Cup, 118 emergency system, are currently being developed or already active in severalItalian regions and cities.

Outsourcing Software solutions System integration& consulting

% on sector revenue

46.9% 27.5% 25.6%

222 customers

35

THE PRODUCTS

THE AREAS PLATFORM

GOVERNANCEManagerial, Risk Management, Treatment Protocols and Evidence Based Medicine, Events, Central Registry

ACCESSESBooking Services, Hospital Check-in, Emergency Department, 118 Emergency Services

HOSPITALMedical records, Operating Room, Order Entry, Ward Logistics

TERRITORIALDistrict, Prevention

DIAGNOSTICSTest laboratory, Pathological Anatomy, Transfusions, Radiology

ADMINISTRATION & CONTROLAccounting and Budget, Procurement and Logistics, Assets, Protocols and Resolutions

HUMAN RESOURCESLegal, Attendance, Economic, Human Capital

CUSTOMERS

103 Local Health Authorities64 Hospitals

6 University Hospitals8 Research Hospitals

13 Regional Administrations28 Other customers

36 Engineering Group 2009

FINANCE

THE OFFER

A dynamic company with continuous technological and organisational investments that allow the Group to offersolutions which are suitable for the developing scenarios in the Euro Zone and international markets; proposals for alltypes of bank, insurance, financial and asset management company customers, and accounts ranging from large tomedium and small.The first and only national company with a fully integrated approach encompassing products and specialisedconsultancy on product assets, in the management and government of processes, governance & compliance, paymentsystems, on credit management, and customer relations management.Managerial and process consultancy, system & business integration, business process services, project managementand project management offices, outsourcing of applications and infrastructures are provided both on-site and by theEngineering Data Center; technical and methodological training packages to be provided at the Training Centre or onthe customers' premises.Consolidated competencies provided in core areas and in back-offices of financial and non-banking financialinstitutions; made-to-measure products and solutions offered in all areas of asset management.

CENTRES OF COMPETENCE

• Governance & compliance• Customer management• Credit management

• Back-office• Asset management• Payment & settlement

• Electronic currency• Life & compensation• Quality & IT governance

System integration & consulting Softwaresolutions

Outsourcing

% on sector revenue

68% 17% 15%

187 customers

37

THE SOLUTIONS

GOVERNANCE & COMPLIANCESystems for controlling and measuring value; fulfilment of obligations towards control authorities

CUSTOMER MANAGEMENTCustomer knowledge management systems and construction of personalised offers

PAYMENTS & SETTLEMENTSPayments and settlements, and electronic currency management systems

CENTRALISED BACK-OFFICECentralised back-office management systems for depositary banks

ASSET MANAGEMENTAsset management systems for open funds, private equity, real estate funds and securities services

INSURANCECompany governance systems

CREDIT MANAGEMENTCredit management systems, from release to resolution, to funding, to control of customer’s good standing

SOME CUSTOMERS

Alto Partners SGRA-LeasingAssicurazioni Generali GroupAXA GroupBanca MediolanumBanca Marche GroupBanca Popolare di Milano GroupBanco Popolare GroupBNL - BNP Paribas GroupCattolica Assicurazioni GroupClaris LeasingDeutsche Bank GroupF2IFabbrica Immobiliare SGRFondiaria SAI GroupIng LeaseIntesa SanPaolo GroupMediobanca GroupMonte dei Paschi di Siena GroupReale Mutua GroupUBI GroupUnipol GroupPrima SGRUnicredit Group

38 Engineering Group 2009

INDUSTRY, SERVICES & INFRASTRUCTURES

THE OFFER

Technological skills and knowledge of vertical markets combined in an organisation that optimises the customerapproach and relations, time-to-market and the ability to respond to stimulus, as well as the need for innovation inthe business models of customers who operate in highly competitive markets.Coverage of the entire life cycle of change programmes: drawing up of IT strategy, planning, carrying out andcontinuous management of solutions; cross-the-board technological competencies integrated with knowledge ofbusiness dynamics for:

• Process industry: Metal, chemical, pharmaceutical and textile• Discrete production: Automotive, aerospace and defence, engineering• Consumer products: Durable & consumer product goods, high tech & electronics, fashion• Transport and retail services.

The Automation & Controls, Web & Innovation lab and Proposal & Portfolio management centres of competencecomplete and specialise the value proposition.ERP projects on the most common platforms, extended to System content management, CRM and EnterpriseBusiness Intelligence application projects.Product lifecycle management, Enterprise content management, Supplier relationship management, Enterpriseportal, RFID solutions, Mobile workers, Mobile asset management areas.Logistics, product planning and product tracking systems in the automotive, agricultural-food and pharmaceuticalfields.Factory automation solutions and systems: supervisory control and data acquisition, manufacturing executionsystems, automatic warehouses and integration of the latter with management and ERP systems.Advanced competence on new paradigms of ERP solution usability.Transport area: on-board rail and underground rail control systems, diagnostic and remote control and monitoringsystems.

System integration & consulting Outsourcing ERP Solutions

% on sector revenue

54% 27% 19%

More than 220 customers

39

SOME CUSTOMERS

ACCAlitaliaAutogrillAutostrade per l’ItaliaAvioBarillaBenettonCoca-Cola Hbc ItaliaComital GroupCosta CrociereDavide CampariEurofighterFerreroFerrettiFIAT Group AutomobilesFincantieriGranaroloHolcimIkeaKoneKraftLavazzaLuxotticaManutencoop GroupMerck Sharp & DohmeMitsubishi ElectricNorthrop Grumman ItaliaPetronas Lubricants InternationalPhilips GroupPiaggio GroupPoste ItalianeRAIVimarWhirlpool Europe

40 Engineering Group 2009

TELCO & MEDIA

THE OFFER

An organisation and delivery model that can interpret the continuous drive for innovation inherent in global marketssuch as Telco & Media.Knowledge of the business and technological evolution, the socio-economic framework and the legislative contextthat regulates sector competition and a network of 50 technological partnerships are some of the keys to theconsolidated success of projects in several market best practices.E2E management of the change programmes life cycle and a strict design/build/operate approach ensure thehighest standard of quality based on the paradigm of continuous improvement.Specific competence in the Telco & Media market and knowledge and experience in the ICT market are combinedto produce uniquely sophisticated yet flexible solutions in all application areas in the wireline, wireless, convergingservices, broadband and web-based fields:

• Customer relationship management• Sales & commissioning e Product management• Billing & revenue management• Business intelligence & data warehouse• Value added service & service delivery platform• New generation operation support systems• Support & maintenance e Intelligent network• Partner relationship management• Enterprise management

System integration & consulting OutsourcingBroadbandsolutionsand services,ERP

% on sector revenue

80% 5%15%

25 customers

41

SOME CUSTOMERS

Alcatel-LucentAveaBT ItaliaEricsson HellasFastwebH3GIstituto TreccaniItaltelMediasetPromonte GSMSKYTele 2Telecom ItaliaTelecom Personal ArgentinaTelekom SrbjiaTim BrasilTiscaliVodafone GroupVodafone ItaliaWind HellasWind Italia

42 Engineering Group 2009

ENERGY & UTILITIES

THE OFFER

The largest national IT sector centre in the Energy & Utilities segment: 800 process, product and market specialists,about 25 million1 gas, electricity and water users managed using proprietary solutions, and a 30% share of theentire national market.Consultancy services covering business models, project competence and organisational processes, managementof services, proprietary products and skills in best brand market solutions, with inclination towards innovation andresearch. Leadership in the Utilities market, as demonstrated through the full, integrated, exclusive, consolidatedoffer on the Italian market, international best practice on the deregulation and the unbundling of distributionnetworks and sales in the energy sector.A factory software directly develops the Net@Suite solution: a platform configured for flexibility, adherence toregulations, customer pro-activity and time-to-market, as well as new business needs and levers for the sectorsof gas, water, electricity, remote heating and environmental hygiene.

Net@Suite is in the Magic Quadrant of Gartner for Customer Information Systems (CIS) for Utilities.

In the Oil & Gas sector, the offer combines consultancy for Business Process Reingineering, end-to-end solutionsalong the energy value chain, integrated management of mission-critical systems; ERP systems, managerial andtechnological consultancy, interventions on organisational processes for gas transportation and distribution,exploration and production of petroleum, and energy resource management.1 Considering both sales company utilities and distribution companies’ redelivery points.

System integration & consulting Software solutions

% on sector revenue 5%

95% 5%

200 customers

43

THE SOLUTION

NET@SUITEThis is the complete web-based platform arranged in modules that is created on SOA architecture for theintegrated management of billing processes, back-office and CRM.

THE MODULES• Net@SIU: billing, metering, back-office and credit management• Net@CRM: verticalised customer relationship management system for Utilities• Net@SIAL: general and analytical accounting, management control, assets, warehouse, purchasing, order control• Net@AMI: remote meter management integrated with Net@Suite

SOME CUSTOMERS

Acea GroupAcquedotto PuglieseAgsm GroupAMB Bellinzona (Switzerland)EdisonEnelEni GroupE.ON GroupHera GroupIride GroupItalcogimItalgasLinea Distribuzione GroupSlovenske ElektrarneTerna

44 Engineering Group 2009

MANAGED OPERATIONS

THE OFFER

An integrated Data Center network at Pont Saint Martin (Aosta), Turin and Padua, configured to provide servicesaimed at business continuity in the management of IT infrastructures.For all types of customers, in all market areas, observing strict parameters on intervention efficiency, cost reduction,energy control, technological savings, and the sustainability of assigned business objectives.A portfolio of ongoing, structured, modular services which can be integrated with application and functional services,and containing inter-dependent building blocks and single supervision and control modes:

• User support• Monitoring• Job management• Network management• Server management• Application technical management• Supervision and control• Reporting

Experience and consolidated methods in transition engineering, with projects for organisational transformation,evolution and technological optimisation and minimisation of management discontinuity:

• Service transition• ICT transformation• ICT outsourcing

More than 200 customersCERTIFICATIONS

ISO-IEC 27001:2005PCI-DSS

45

SOME CUSTOMERS

AntexAvioBanca AntonvenetaBenettonBNL - BNP Paribas GroupCGTConsobConsorzio TrivenetoCoop AdriaticaCosta CrociereEmilia Romagna Regional AdministrationEnelFiatGamenetHospital ‘A. Gemelli’ - RomeHospital “Fatebenefratelli” - RomeIkeaInternational Olympics CommitteeIstituto TreccaniLa 7LavazzaManutencoop GroupMediolanumOtisPhilipsPiaggioPoste Italiane GroupQ8RenaultSicily Regional AdministrationSociété GénéraleTele2

46 Engineering Group 2009

BUSINESS CONSULTING

THE OFFER

Managerial consultancy specialising in the understanding, optimisation and development of company business.Nexen, the Group’s business consulting company, has consolidated its wealth of skills in developing personalisedsolutions, built on the knowledge of the customer's business model.Innovative strategic, organisational and process consultancy methods; advanced tool and technology support withinthe logical context of continuous performance improvement.Acquiring and maintaining a competitive advantage, even during times of change: a strategic goal and mission thatNexen shares with its own customers.An organisation with 100 professionals focused on five complementary areas of competence, in synergy with theproducts and services offered by the business units, within an integrated, single vision of the market and ITinitiatives.

• Strategy & Financial AdvisoryStrategies: strategic scenarios, business planning, industrial policy for production sectors and areas, strategicterritorial development plans, corporate governance, internationalisation, e-governmentMarket: strategic and operational marketing, sales network planning and development, sales plans and salesforce management, retail management, territorial marketing and attracting investmentsCorporate finance & tax planning: venture capital funding, management buy-outs and management buy-ins,corporate finance & taxation strategy, turnaround plans

• GovernancePerformance measurement: tableau de bord, balanced scorecard, industrial accounting, customer/product/channel profitability analysis, cost allocation, economic value addedRisk management: risk mapping & analysis, compliance Basilea 2 (banks), solvency analysis 2 (insurancecompanies)Planning & budgetAccounting: accounting models and systems

• Organisation & ProcessOrganisation: designing organisational structures and sizing staff rollsBusiness process analysis & reengineeringLean manufacturingTime based management / Supply chainSales force managementStrategic sourcing & purchase price matrixCertifications: ISO 9001, ISO TS 16949, ISO 14001Compliance: function start-up, risk management and internal auditingSystem methods: lean manufacturing, six sigma, world class manufacturing

• ChangeProject & program managementPortfolio management & PMOPM trainingManagement education: specialised training programmes on business matters and methods applied tobusinessPeople management: assessment of staff’s skills and definition of development paths, coaching, communitydevelopment and management

47

• IT strategyIT governance & service management: definition of business strategy, designing and changing specificoperational processesMeasuring software and analysing life cycleKnowledge management models

70 customers

SOME CUSTOMERS

Insurance CompaniesGroupama AssicurazioniZurich Assicurazioni

BanksMediobanca GroupUBI GroupUnicredit GroupVarious BCC Federations

Industry and ServicesINAS CislLucchiniMax MaraPoste ItalianeRichard GinoriSchneider Electric

Public AdministrationPadua Chamber of CommerceRome Chamber of CommerceRome City CouncilPresidency of the Council of MinistersVeneto Regional Administration

CERTIFICATIONS

ISO-IEC 27001:2005PCI-DSS

48 Engineering Group 2009

i n n o v a t i o n

n

49

CENTRES OF COMPETENCE

i n n o v a t i o n

AUTOMATION & CONTROLS

From individual pieces of equipment to integral control as well as project and execution consultancy.

Assistance for international companies in highly specialised, business critical activities in the industrial process:

control of production, process and product traceability, production machinery monitoring and diagnostics, organisation

of logistics system and asset management.

A team of specialists with exclusive skills in the Industry and Services sector, in terms of technological know-how,

customer domain and relations.

150 resources between Turin, Milan, Genoa and Naples, planning and creating innovative solutions along the

industrial process supply chain: 50 customers and 500 turnkey projects.

THE OFFER

• Manufacturing execution system

• HMI/Scada supervision solutions

• PLC & safety applications

• Building automation

• Warehouse management system

• LIMS for quality laboratories and quality

controls in production

• Diagnostic & maintenance system

• Integration of field systems with ERP systems

SECTORS OF INTERVENTION

• Automotive

• Aerospace

• Pharmaceutical

• Fashion

• Food & beverage

• Transportation

• White goods

• Consumer packaged goods & retail

SOME CUSTOMERS

ANSALDO TRASPORTI

ARTSANA

BARILLA

BOLTON ALIMENTARI

COCA-COLA HBC

CO.IND

COPENHAGEN METRO

ELSAG DATAMAT

FERRERO

FIAT GROUP

GRANAROLO

HEINEKEN

ITT

KRAFT FOODS

MERCK SHARP & DOHME

MIDLAND METRO

NOVARTIS

PININFARINA

PLADA INDUSTRIALE

ROCHE

UNILEVER

VOLKSWAGEN ITALIA

WHIRLPOOL

ZUEGG

e

50 Engineering Group 2009

THE OFFER

MOBILE MESSAGING

• Text and binary SMS; advanced smart messaging options, OTA, long messages

• Multimedia MMS, adapted to various terminal models

• Rich contents: Downloads of video clips on terminals, installable applications, widgets

INTERACTIVE

• Mobile community with transparent access from PCs or mobile device, ubiquitous, continuous

communication; integration with social networks supporting contact virality

• Converging land/mobile video communication for videoconferencing, mobile offices in the

enterprise sector; CRM/contact centre on circuit and package mobile technologies

• Corporate Mobile Intranet accessible by moving users, with team work/workforce management

applications

PORTAL

• Mobile portal: Services and contents on mobiles, suitable for delivery on various platforms

• Digital archive accessible while mobile: aggregation of contents from multiple sources and archiving

on formats that can be used from various platforms

• Cultural/smartcity services: public utility or tourist assistance services from mobile terminal, with

management of mobile user position

• Mobile and web TV: live events, video TV programmes, videos on demand from PC or mobile

BROADBAND MEDIA SERVICES

Knowledge of the telco market and mobile technologies, acknowledged leadership in the development and

management of services, platforms and solutions in the telco and digital new media sectors.

Services and solutions for the supply, management, content aggregation and hosting of platforms and applications

for multimedia messaging.

Our customers are telecommunications operators, content providers, media companies, Internet service providers,

broadcasters, digital terrestrial interactive TV and IPTV, large accounts, public administration and utilities.

e

5151

PERVASIVE

• Multichannel Broadcasting: distribution of multimedia contents, information and entertainment

services on any terminal and according to specific user modes

• Smartcity: public utility and mobile tourist services, with management of user position

• Digital signage, computer information points, multimedia installations

• Remote control: pervasive domotics applications, controlled from mobile, TV and digital frames

• Remote surveillance and environmental security applications

MULTIMEDIA PRODUCTIONS

• Production of contents: studio concept for cross-media, multiplatform services, editing activities

on contents, recording and post-production of audio-video contents

• Multimedia installations: information totems, digital signage, virtual tours, exhibition routes

SOME CUSTOMERS

FEDERCONSUMATORI

H3G

LA7

MATRIX

MEDIASET

MINISTRY OF AGRICULTURAL,FOOD AND FORESTRY POLICIES

MTV

ONDA COMMUNICATION

SKY

TELECOM ITALIA

VODAFONE

WIND ITALIA

52 Engineering Group 2009

ENTERPRISE CONTENT MANAGEMENT

Each year, the amount of information received and handled by a company increases by 50% on average, including

paper duplications, manual activities and the dispersion of data among various archives.

The proper organisation and management of information reduces costs, simplifies data access policy, increases

information efficiency as an added value to business and managerial choices.

A team of 60 specialised resources integrates consultancy services on processes, requisite analysis, selection of

suitable tools, and skills in technology, application and methodology in a single, broad vision.

THE OFFER

Groupware, content, workflow and knowledge management services and

infrastructures:

• Document management

• Document contents and flows

• Document processing for acquisition of paper format documents

• ERP-integrated interactive modules

• Electronic invoicing

• Substitute storage

• E-mail filing

• Office automation

• Web content management

• E-learning

• Enterprise search business analytics

Competence about market leader technologies (EMC Documentum, Open-

Text, IBM FileNet, Kofac and Adobe, Oracle) to guarantee:

• Control of information in secure environments

• Optimisation of business performance and time-to-market

• Reduction of compliance and operational costs and of risks

• Use of detailed, accurate information anywhere they are kept

• Reduction of integration costs and increase of efficiency

• Optimisation of ROI and reduction of TCO

n

53

SOME CUSTOMERS

ANAS

ASSONIME

AVIO

BENETTON

CIRA - CENTRO ITALIANO RICERCHE AEROSPAZIALI

ENEL

ESA - EUROPEAN SPACE AGENCY

MANUTENCOOP GROUP

MINISTRY OF DEFENCE

POSTE ITALIANE

TERNA

VIMAR

54 Engineering Group 2009

ERP

More than 400 ERP professionals with cross-board skills throughout the entire chain of the corporate life cycle:

end-to-end solutions based on ERP technology (SAP and Oracle Application) and mainly on the best-of-breed

functions of the SAP Business Suite family.

The experience gained in more than 200 full implementation projects and management of applications is completed

by the skills and methods applied in the most innovative solutions in the ERP field: Netweaver, Portals, Supplier

Relationship Management, Business Intelligence, Upgrade and Enhancement Packages, Human Capital Management

solutions.

THE OFFER

SAP Alliance Service

Special Expertise Partner

for the markets:

- Automotive OEM & Suppliers, Banking, CP

Electronics & Durables, CP Food & Beverage

for the solutions:

- Financial, SCM, PLM, SRM, CRM, HCM,

Business Intelligence, POA

for the technologies:

- Process Integration, Development tools, People

Integration & Mobile, System Lifecycle, SOA

SAP Business All-in-One

Value Added Reseller

SAP Channel-partneredge

Silver partner

BOBJ Solution

Gold partner

Oracle Application

Partner Oracle Platinum

SOME CUSTOMERS

ANAS

BEAUTY&BUSINESS

BNL - BNP PARIBAS GROUP

CAMPARI

EMILIA ROMAGNA REGIONALADMINISTRATION

ENEL

ENI

FIAT GROUP

HERA GROUP

INPS

ISTITUTO TRECCANI

KUWAIT PETROLEUM

MANUTENCOOP GROUP

MITSUBISHI ELECTRIC

NORTHROP GRUMMAN ITALIA

PETRONAS GROUP

POSTE ITALIANE

UBI BANCA

WHIRLPOOL

55

IDENTITY & ACCESS MANAGEMENT

Development of innovative software products with high technological content for the security market.

This is the mission of Engiweb Security the centre of competence and laboratory for the areas of:

• Identity & Access Management

• Digital signature and Cryptography

• System & Application Management

THE OFFER

IDEAS

Identity & Access Management solution based on

the processes. Implementation and management

of roles model; allocation process for IT resources

access; compliance with corporate regulations and

laws.

PARTNERSHIPS

Mathematics Department Security Group ‘Roma

Tre’ University for research into access control;

focus on the issues of role engineering.

The aim of this collaboration is to share industrial

research results with scientific academies in the

realm of open innovation.

SOME CUSTOMERS

CNIPA

ENEL

GUARDIA DI FINANZA

INFORMATICA TRENTINA

MINISTRY OF HEALTH

MINISTRY OF HOME AFFAIRS

MINISTRY OF JUSTICE

PIAGGIO

TELECOM ITALIA GROUP

n

56 Engineering Group 2009

OPEN SOURCE & BUSINESS INTELLIGENCE

Open Source, Business Intelligence and Architectures for Services as separate and cross-company competencies

in business support and planning a full Enterprise Open Source value proposition.

50 resources in Turin, Milan, Padua, Bologna, Rome, Naples and Palermo, with international experience in Open

Source development and project coordination.

Solutions for the public administration and companies in a single integrated offer including services, projects and

professional certified competencies on the entire stack software: basic infrastructures, middleware and applications.

THE OFFER

Development and management of Open Source projects and the SpagoWorld initiative

www.spagoworld.org

Innovative Open Source components and solutions coming from research projects on the modelling

of business processes, digital libraries, service-based systems, quality, grid and cloud computing

Professional certified competencies on market-leader Open Source solutions in the infrastructure

and application field

Selection services for Open Source solutions and components, according to specific assessment

methods

Support services for the introduction of Open Source solutions and components, according to

specific adoption methods

Integration services of Open Source components in projects and software products

Technical and professional services to support company and third-party solutions

Migration of existing infrastructures to Open Source solutions according to assessment, test and

benchmark methods, risk management and the start-up of pilot projects

e

57

TEAMS

Business Intelligence Open Source: 20 Resources for the development of the SpagoBI suite

www.spagobi.org and the Eclipse eBAM project www.eclipse.org/ebam

Architecture for Services and Business Process Management: 15 resources for platform development

Spagic www.spagic.org and the Eclipse eBPM project www.eclipse.org/ebpm

Technologies for product, process and service quality and development of the Spago4Q platform

www.spago4q.org

COMMUNITIES AND INITIATIVES

Consorzio OW2www.ow2.org

Eclipse Foundationwww.eclipse.org

OSGi Alliancewww.osgi.org

QualiPSo Consortiumwww.qualipso.org

NESSI OSS Working Groupwww.nessi-europe.com

Italian Open Source Centre of Competencewww.flossitaly.it

SpagoWorldwww.spagoworld.org

INTERNATIONAL OPEN SOURCE INITIATIVES

OW2 Europe Local Chapter

OW2 Business Intelligence Initiative

Eclipse SOA Industry Working Group

SpagoWorld GeoBI Initiative

Annual Report1991

Calendar2009

Calendar2008

Ingenium1993

Annual Report1992

Company site2007

Ingenium2001

CampaignChange Now

1999

Annual Report1997

Christmas Card2009

Annual Report1992

Ingenium1998

Annual Report1990

Annual Report2004

Ingenium1998

Calendar2009

Annual Report1992

Calendar2004

Annual Report2003

Calendar2005

Ingenium1996

Ingenium2000

Calendar2005

Annual Report1994

Accounts1984

Annual Report2008

Annual Report2002

25 years video2005

Kick-off2005

Annual Report1992

Annual Report2005

Newsletter2002

Christmas Card2007

Engager Profile2009

Homepage2006

Culture Project2007

Values Panel2009

Annual Report2002

Annual Report1992

KEY TO PICTURES

Archive: www.eng.it/en/media/images.aspx

VISION

STABILITY

IDENTITY

GROWTH

CLOSENESS

BELONGING

RELATIONS

58

FolderEngineering Tributi

2009

Ingenium2000

Calendar2008

InstitutionalCampaign

2000

P.A. Brochure1993

Annual Report2001

Homepage2005

Quality Campaign1994

Annual Report1997

Ingenium1993

EngAge Logo2009

Calendar2007

Ingenium1999

Callas Project2006

30 years video2010

Homepage2002

Homepage2004

Annual Report1992

InstitutionalVideo2001

Arezzo Event2007

InstitutionalCampaign

2003

Kick-off2007

Calendar2004

P.A. Brochure1993

Homepage2004

RecruitmentBrochure

2008

Gas BrochureBrazil2009

EccellenzaClub 99Poster2000

InstitutionalCampaign

2003

Christmas Card2004

Calendar2007

Ingenium1996

Annual Report1992

InstitutionalCampaign

1990

Annual Report2003

InstitutionalVideo2010

QUALITY

STATE-OF-THE-ART

KNOWLEDGE

COMPETENCE

INNOVATION

59

Publication printed on Fedrigoni natural ecological X-PER paper made with certifications

We would like to thank the designers and agencies who have worked

with us in the past 30 years to create our communication projects:

AReA strategic design, BaldassareCarpiVitelli, Andrea Biavati, Leo Burnett, Business Press, Fulvio Caldarelli,

Stefania Cinquini, Daniele Comelli, Compacta, Maria del Rosario Cuervo, Paul Dieu, Edigraf, EJWD,

Ergon Comunicazione, Mauro Fanti, Fabio Finocchioli, G&Z comunicazione integrata, Serafino Giacone, Icon2,

Igor Kopelnitsky, Lascaux, Lola, Marchesi Grafiche Editoriali, New Red-B&P Multimedia, Massimo Novelli,

Operadesign, Raffaella Pediconi, Periscopi, Gabriele Poli Group, Bonifacio Pontonio Design, RcpAssociati,

Saatchi&Saatchi, Valentina Salvadori, Antonello Silverini, Marianne Sinko, Studio Azzurro, Donatella Valle.

A special thanks goes to Chiara Sebastiani, Engineering’s Communication Director from 1989 to 1999.

ENGINEERINGvia San Martino della Battaglia, 56

00185 Rome - Italytel. (+39) 06-492011 info@eng.it

All the Group’s office contacts can be found on www.eng.it

Creation & Art Direction: Concetta Lattanzio - EngineeringGraphics Project: Stefania Cinquini and Maria del Rosario Cuervo

Translation: Alpha LanguagesPrinting: Intese Grafiche, Brescia

© 2010 ed. Engineering by the Marketing & Communication Department

GROUP PROFILE