Turbo-charging Your Organization’s Productivity with Enterprise Social Networking

Welcome to today’s webinar! There will be silence until we begin today’s presentation.

Today’s twitter hashtag is #tibbr

© 2013 Tieto Corporation

Ilkka MalkovaCommunity Manager, CIO Office

Tieto

Leandro Perez @leandro_perez

Head of Product Marketing, tibbrTIBCO Software Inc.

Speakers

Company Overview

TIBCO Software

• Founded in 1997• $1.1B revenue in 2012• 70 offices, 25 countries • 4000 customers• 200 partners• 3500 employees

tibbr

• Millions of enterprise users• 100+ countries • Experienced implementation team

• Customer success program• 24x7x365 global support

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1. About Tieto2. Why Social?3. Why tibbr?4. Use Cases5. Roll-out6. Q&A

2013-06-10

This is me.Ilkka Malva

Born in IstanbulLiving in Helsinki

@Tieto since 1997Community Manager CIO Office since 2012

Married

RunnerDancerTraveller

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Video:

This is Tieto and what our 16.000 people work on daily.

http://www.youtube.com/watch?v=d9AmyW-f55k

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n Market position➔ #1 in IT services in Finland➔ #3 in IT services in Sweden➔ #1 in telecom R&D in Europe

Tieto is the largest Nordic IT services company providing full life-cycle services for both private and public sectors. The company has global presence through its product engineering business and delivery centers.

Tieto is committed to develop enterprises and society through IT.

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Why Social?

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Encourage networking and leveraging of knowledge

Promote knowledge sharing culture

Improve efficiency by reuse of knowledge

Support Tieto’s strategy execution – more focused and simplified way of working

Support onboarding• New employees• New team

members

Cut down e-mail flow

Goals of New Social Intra

New Social Intra

Goals

Aiming for 5% increase in productivity with 16.000 information workers.

© 2013 Tieto Corporation

Intra Vision before tibbr decision

• Desktop – All the needed things in one place.

• Personal – Providing relevant content and services related to my identity, role, location, organisation, interests, projects etc. Personalisation is easy, profiling is automated.

• Appealing – Excellent user experience; smooth, visually attractive and easy to use, high-quality and up-to-date content.

• Addictive – The place to exist, socialise and meet colleagues. The place to share and to keep up with all that’s happening. Something you cannot do without.

• Available – Any device, anywhere, anytime.

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Why tibbr?• Social Layer to connect it all.

• Strong integration background.

• OnPremise installation.

• Mobility.

• Customization possibilities.

• Subjects.

• Continuous release cycle.

• Buy, not Build.

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User Directory(AD)

ERP(Approvals, Orders etc)

Information services(RSS, XML, Others)

tibbr(Collaboration, Social business, Search)

Common tools to touch end-users when needing to be informed by business systems, other colleagues, sharing

information, discovering information, collaborating with partners and

customers.

GoogleEmailCalendar

ExchangeEmailCalendar

BYODOffice toolsStorage

SharePointDocument collaboration

GoogleDrive

Meeting Communication tools(Lync, Phone, OCS, Hangouts, WebEx)

CRMOracleSalesForce

© 2013 Tieto Corporation

Layout customizations

© 2013 Tieto Corporation

tibbr Connect

Easily add features to any other system, like CMS

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Use Cases

© 2013 Tieto Corporation

Case example 1:OnboardingYou join Tieto• When you enter Tieto, you belong to all the Subjects your

position, location, organization and role entitles you to:• Finland / Helsinki / Kilo• Group and Support Functions / CFO / ICT / Business

Applications and Tools• Line Manager• Project Owner of project 734893• Competence based subjects

• Instantly you can spend your first day in Tieto reading all the discussion around these subject -> knowledge transfer/sharing

• Get to know your colleagues, also the ones not sitting next to you.

• Discover other subjects that are related to your work• Introduce yourself to others

• Be up to speed quicker and more efficiently

© 2013 Tieto Corporation17

Reusable via search

Case example 2:Extend discussions via Subjects

Opportunity5 persons

Offering50 persons 3 months

Competence300 persons

There is a question and discussion in opportunity sales team.

Sales team extends discussion to specific offering, adding suddenly 50 specialists globally to the discussion.

Discussion goes technical, so it’s extended to specific technology subject, adding 300 global specialists to answer the detailed question in context to earlier discussions.

After 3 months, the same issue is raised in another opportunity in other country. Earlier discussion if found via search and sales team gets instant answers and insight on who to contact for more details how the earlier case was won.

Question from sales

case

Information is not locked into emails

© 2013 Tieto Corporation18

Case example 3:Support via communitiesCrowdsourced way:• Ask question in specific subject like “Mobile

Tieto”• Service Desk or any of our 16.000

specialists answers you 24/7 most likely• Problem solved in public discussion• Next user with same problem finds the

discussion via Intra Search -> instant solving time

Reusable answers

Proactive support via filters -> SD can follow keywords like

“iphone”

Support via community

© 2013 Tieto Corporation19

Case example 4:Mobility

Normally it’s easier to share this mobile phone photo to

Facebook than to your colleagues at work.

tibbr’s Mobile UI let’s you do it easily.

Picture taken at a Workshop.

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Roll-OutExperiences

© 2013 Tieto Corporation

Keep It Simple• Publish features one by one.

• When creating the subject hierarchy, make sure people understand what they are. Use their language.

• Start with few and expand later• For example we started with ”Architects” and then later added sub-

subjects like ”Information Architects” etc.

© 2013 Tieto Corporation

Put it out there.• Find and get the early adopters in without wasting time.

• We used Invite only and Public Beta stages, like nowadays is used in consumer world.

• Be active on showing via example how people can make tasks easier by using the social software.• Users will soon start copying your examples.

• Examples:• We opened our Intra development discussion for everybody.

• We used Polls for decision making, asking A/B type of question.• Get the leaders talking, not managers. (influencers)• Use RSS feeds to create automatic content

© 2013 Tieto Corporation

Target specific smaller groups

• Our business is driven by projects and projects are driven by Project Managers

• We have physical Offices• Automatically subscribed people to office subjects based on their organizational data.

© 2013 Tieto Corporation

Have a friendly helper

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Ilkka Malvacommunity ManagerTieto CIO OfficeIlkka.malva@tieto.com

Q&A

Take tibbr for a test drive. Visit try.tibbr.com

Customer Stories, Whitepapers and more @ www.tibbr.com

Follow us on Twitter @tibbrOr Like our facebook page at facebook.com/tibbr.live