32
ePort Handbook Web-Based Ordering System Business Rules & Policies
ePort Handbook Web-Based Ordering System
Business Rules amp Policies
Updated 9112 2
Table of Contents
Local Number Portability helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellippage 3
LNP Documentation Overview helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 3
User Profile helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 3
CSR Overview helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 4
CSR Response helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 4
CSR Rejects helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 5
CSR Escalations helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 5
LSR Overviewhelliphelliphelliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 5
LSR Process helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 6
LSR Submission helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 6
LSR Rejections and Responses helliphelliphelliphelliphelliphelliphelliphelliphelliphellip 6-7
LSR Confirmation amp Responseshelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 7-8
Port Order Interval helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 8
Supplemental Order helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 9
Cancellation Request helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 10
Partial Port Outs helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 10
Expedite Requests helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Directory Services helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
E911 helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Toll Free helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Escalation Guidelines and Contacts helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11-12
Business Center Hours helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 12
Appendix A (How to Login)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 13
Appendix B (User Profile)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 14
Appendix C (Standard CSR Field Requirements) helliphelliphelliphelliphelliphelliphellip 15
Appendix D (LSR Field Requirements amp Overview) helliphelliphelliphelliphelliphelliphellip 17
Appendix E (Manual CSR Overview and Field Requirements) helliphellip 24
Appendix F (Manual LSR amp Overview) helliphelliphelliphelliphelliphelliphelliphelliphelliphellip 28
Updated 9112 3
Local Number Portability
The Telecommunications Act of 1996 mandates Local Number Portability (LNP) the ability of a
telephone customer in the US to retain their local phone number when switching from one Local Service
Provider (LSP) to another within the same rate center LNP increases competition among LSPs by
removing the inconvenience of receiving a new telephone number when changing service providers
Geographic Number Portability (outside of the rate center) is not an option at this time However in the
future number portability may be extended so allow customers to retain their phone number regardless of
where they move across the country
LNP functionality is accomplished via the Number Portability Administration Center (NPAC) operated
by NeuStar Inc under the auspices of the Federal Communications Commission (FCC) End User calls
are routed over the SS7 network utilizing Location Routing Numbers (LRN) s to identify where on the
network the particular end user‟s service resides LRNs change when Network Service Providers (NSP)
s are changed identifying the host switch location Data regarding ported telephone numbers is stored in
the NPAC database and is broadcast to service provider and vendor Local Service Management System
(LSMS) databases which typically download to the Service Control Points (SCPs) When end user calls
are placed to ported telephone numbers the SCP is queried (called a ldquodiprdquo) to obtain the current LRN for
the number dialed and is routed accordingly
LNP Documentation Overview
The information contained in this handbook is available to Local Service Providers (LSPs) for the express
purpose of submitting Port Out requests to EarthLink Business The information provided herein is
specific to the EarthLink Business‟ Local Number Portability (LNP) processes inclusive of required
forms intervals contact information and policies It is intended to provide general guidelines for LSPs
who wish to port Telephone Numbers that are currently assigned to a EarthLink Business local customer
For questions about the forms or documents please refer to the EarthLink Business‟ Escalation
Guidelines and Contacts list
This document is not intended to address all issues related to the LNP Port Out process and EarthLink
Business reserves the right to amend this document at any time at its discretion In addition this
document does not supersede the terms and conditions of any agreement between EarthLink Business and
any other service provider
User Profile
Each LSP must obtain a valid Log-In ID and Password prior to utilizing ePort EarthLink Business‟ on-
line order processing application Currently ePort is available for accounts active with EarthLink
Business‟ SPIDs 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B The ldquoePort User
Profilerdquo form must be completed and submitted to EarthLink Business for access to be provided The
User Profile form is available via the main login page of ePort (httpsportoutearthlinkbusinesscom)
through the ldquoFor Access to ePortrdquo link Once the User Profile is verified and approved by EarthLink
Business a login ID and Password will be assigned to each LSP and e-mailed to the primary contact
listed on the User Profile Each LSP will be able to view its own CSRLSR requests status and history
only and will not have access to information for any other LSP
Updated 9112 4
CSR Overview
EarthLink Business will provide a Customer Service Record (CSR) for telephone numbers that are active
on its network A LSP requesting a CSR for a EarthLink Business local customer must complete the CSR
request form Once a LSP receives a valid ePort login from EarthLink Business the CSR can be created
and viewed on-line via ePort Currently real time CSRs in ePort are available for active EarthLink
Business‟ accounts for SPIDs 4051 4106 4957 7979 8366 and 2694 At this time CSR requests for
SPID 4285 7727 7795 and 631B can only be submitted using the Manual CSR process in ePort Any
CSR request that cannot processed via the ldquoCreate CSRrdquo process in ePort will be re-routed to the ldquoCreate
Manual CSRrdquo process if the TN(s) being requested are active with a EarthLink Business SPID
EarthLink Business will only accept CSR requests from a LSP acting as an authorized agent for the end
user customer The requesting LSP must have a Letter of Authorization (LOA) and retain it on file
EarthLink Business will provide the CSR to the originator of the request provided the mandatory fields on
the CSR request form are completed
In ePort a CSR is a prerequisite to standard LSR submission ePort will not launch a LSR from a CSR
viewed more than 5 business days prior to the current date If a CSR in ePort is more than 5 business
days old a new CSR must be retrieved to ensure that information is current A CSR is not required prior
to Manual LSR submission EarthLink Business highly recommends that the LSP request a CSR prior to
sending a manual LSR to reduce rejects
Note If after obtaining the CSR from EarthLink Business the requested TNs are identified as being
provided via an Incumbent Provider‟s UNE-P replacement product or Total Service Resale the LSR must
be submitted to the Incumbent LEC
CSR Response
The CSR response will contain the following data
Billing Information ndash only the Account Number is used for LSR submission The billing
address should never be used as the End User address on an LSR
Service Location Information ndash The Service Location Name and Address is needed for
LSR submission
Line and Features Information as applicable
NOTE Upon receipt of a partial-port request any hunting feature arrangement on
the account will be disconnected unless a request to re-sequence is noted on the LSR
Circuit Information as applicable
CSR information requested via e-Port will be returned on a real-time basis unless requested as a
Manual CSR CSR(s) requested manually will normally be returned within twenty-four (24)
business hours following receipt of the request with the following exceptions
CSR requests received after 300 PM (EST) will be considered received as of 800 am
on the following business day and the interval clock will launch accordingly
Multiple or Complex CSRs may require negotiations between the requestor and the
EarthLink Businessrsquo CSR Center
Unforeseen Circumstances beyond the reasonable control of EarthLink Business
Updated 9112 5
CSR Rejects
CSR requests that EarthLink Business is unable to process will normally be rejected to the CSR
requestor within twenty-four (24) business hours of receipt by EarthLink Business The Reject
Reason(s) will be identified on the response provided to the requestor
CSR Escalation
See EarthLink Business Escalation Guidelines and Contacts EarthLink Business will provide
CSR status within four (4) business hours of receiving the initial escalation
LSR Overview
In accordance with the FCC adopted LNP Working Group proposal that 14 fields and only those 14
fields must be exchanged to accomplish a simple port EarthLink Business will only require these 14
fields as part of a LSR REQTYP ldquoCrdquo for simple porting The FCC will permit the use of a passcode field
as well only if the passcode is requested and assigned by an end-user These rules cover all simple ports
between wireline providers wireline and wireless providers and VoIP providers and other providers
Additional LSR fields will be required as outlined to accomplish ComplexNon-Complex porting
EarthLink Business currently has no plans to implement passcode validation
The following methods and procedures are to be utilized for LNP Port Out Orders where the telephone
number(s) in question are provisioned on EarthLink Business‟ network Port Orders for Telephone
numbers residing on the Incumbent LEC‟s (ILEC) network (ie UNE-P replacement product or Total
Service Resale) will be rejected and must be submitted to the appropriate ILEC
For purposes of determining the appropriate provider to whom a port out request should be submitted the
new LSP should verify the SPID of the provider in NPAC that is currently associated with the telephone
number(s) to be ported If an active record is not present in NPAC the gaining LEC should verify the
NPANXX code holder in the LERG and submit the request to that service provider The EarthLink
Business SPIDs are 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B however SPIDs
4285 7727m 7795 and 631B are only supported in ePort via Manual LSR submission at this time Orders
for these SPIDs must currently be submitted using the Manual LSR option in ePort however there is no
CSR automation available for LSR population at this time LSPs must utilize the Manual LSR forms for
submission As ePort is updated EarthLink Business will continue to update all associated
documentation and notify existing users of any changes
Note Prior to standard LSR submission the new LSP must have viewed a valid CSR within the previous
five (5) business days
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 2
Table of Contents
Local Number Portability helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellippage 3
LNP Documentation Overview helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 3
User Profile helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 3
CSR Overview helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 4
CSR Response helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 4
CSR Rejects helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 5
CSR Escalations helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 5
LSR Overviewhelliphelliphelliphellip helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 5
LSR Process helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip helliphellip 6
LSR Submission helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 6
LSR Rejections and Responses helliphelliphelliphelliphelliphelliphelliphelliphelliphellip 6-7
LSR Confirmation amp Responseshelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 7-8
Port Order Interval helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 8
Supplemental Order helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 9
Cancellation Request helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 10
Partial Port Outs helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 10
Expedite Requests helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Directory Services helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
E911 helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Toll Free helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11
Escalation Guidelines and Contacts helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 11-12
Business Center Hours helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 12
Appendix A (How to Login)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 13
Appendix B (User Profile)helliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphelliphellip 14
Appendix C (Standard CSR Field Requirements) helliphelliphelliphelliphelliphelliphellip 15
Appendix D (LSR Field Requirements amp Overview) helliphelliphelliphelliphelliphelliphellip 17
Appendix E (Manual CSR Overview and Field Requirements) helliphellip 24
Appendix F (Manual LSR amp Overview) helliphelliphelliphelliphelliphelliphelliphelliphelliphellip 28
Updated 9112 3
Local Number Portability
The Telecommunications Act of 1996 mandates Local Number Portability (LNP) the ability of a
telephone customer in the US to retain their local phone number when switching from one Local Service
Provider (LSP) to another within the same rate center LNP increases competition among LSPs by
removing the inconvenience of receiving a new telephone number when changing service providers
Geographic Number Portability (outside of the rate center) is not an option at this time However in the
future number portability may be extended so allow customers to retain their phone number regardless of
where they move across the country
LNP functionality is accomplished via the Number Portability Administration Center (NPAC) operated
by NeuStar Inc under the auspices of the Federal Communications Commission (FCC) End User calls
are routed over the SS7 network utilizing Location Routing Numbers (LRN) s to identify where on the
network the particular end user‟s service resides LRNs change when Network Service Providers (NSP)
s are changed identifying the host switch location Data regarding ported telephone numbers is stored in
the NPAC database and is broadcast to service provider and vendor Local Service Management System
(LSMS) databases which typically download to the Service Control Points (SCPs) When end user calls
are placed to ported telephone numbers the SCP is queried (called a ldquodiprdquo) to obtain the current LRN for
the number dialed and is routed accordingly
LNP Documentation Overview
The information contained in this handbook is available to Local Service Providers (LSPs) for the express
purpose of submitting Port Out requests to EarthLink Business The information provided herein is
specific to the EarthLink Business‟ Local Number Portability (LNP) processes inclusive of required
forms intervals contact information and policies It is intended to provide general guidelines for LSPs
who wish to port Telephone Numbers that are currently assigned to a EarthLink Business local customer
For questions about the forms or documents please refer to the EarthLink Business‟ Escalation
Guidelines and Contacts list
This document is not intended to address all issues related to the LNP Port Out process and EarthLink
Business reserves the right to amend this document at any time at its discretion In addition this
document does not supersede the terms and conditions of any agreement between EarthLink Business and
any other service provider
User Profile
Each LSP must obtain a valid Log-In ID and Password prior to utilizing ePort EarthLink Business‟ on-
line order processing application Currently ePort is available for accounts active with EarthLink
Business‟ SPIDs 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B The ldquoePort User
Profilerdquo form must be completed and submitted to EarthLink Business for access to be provided The
User Profile form is available via the main login page of ePort (httpsportoutearthlinkbusinesscom)
through the ldquoFor Access to ePortrdquo link Once the User Profile is verified and approved by EarthLink
Business a login ID and Password will be assigned to each LSP and e-mailed to the primary contact
listed on the User Profile Each LSP will be able to view its own CSRLSR requests status and history
only and will not have access to information for any other LSP
Updated 9112 4
CSR Overview
EarthLink Business will provide a Customer Service Record (CSR) for telephone numbers that are active
on its network A LSP requesting a CSR for a EarthLink Business local customer must complete the CSR
request form Once a LSP receives a valid ePort login from EarthLink Business the CSR can be created
and viewed on-line via ePort Currently real time CSRs in ePort are available for active EarthLink
Business‟ accounts for SPIDs 4051 4106 4957 7979 8366 and 2694 At this time CSR requests for
SPID 4285 7727 7795 and 631B can only be submitted using the Manual CSR process in ePort Any
CSR request that cannot processed via the ldquoCreate CSRrdquo process in ePort will be re-routed to the ldquoCreate
Manual CSRrdquo process if the TN(s) being requested are active with a EarthLink Business SPID
EarthLink Business will only accept CSR requests from a LSP acting as an authorized agent for the end
user customer The requesting LSP must have a Letter of Authorization (LOA) and retain it on file
EarthLink Business will provide the CSR to the originator of the request provided the mandatory fields on
the CSR request form are completed
In ePort a CSR is a prerequisite to standard LSR submission ePort will not launch a LSR from a CSR
viewed more than 5 business days prior to the current date If a CSR in ePort is more than 5 business
days old a new CSR must be retrieved to ensure that information is current A CSR is not required prior
to Manual LSR submission EarthLink Business highly recommends that the LSP request a CSR prior to
sending a manual LSR to reduce rejects
Note If after obtaining the CSR from EarthLink Business the requested TNs are identified as being
provided via an Incumbent Provider‟s UNE-P replacement product or Total Service Resale the LSR must
be submitted to the Incumbent LEC
CSR Response
The CSR response will contain the following data
Billing Information ndash only the Account Number is used for LSR submission The billing
address should never be used as the End User address on an LSR
Service Location Information ndash The Service Location Name and Address is needed for
LSR submission
Line and Features Information as applicable
NOTE Upon receipt of a partial-port request any hunting feature arrangement on
the account will be disconnected unless a request to re-sequence is noted on the LSR
Circuit Information as applicable
CSR information requested via e-Port will be returned on a real-time basis unless requested as a
Manual CSR CSR(s) requested manually will normally be returned within twenty-four (24)
business hours following receipt of the request with the following exceptions
CSR requests received after 300 PM (EST) will be considered received as of 800 am
on the following business day and the interval clock will launch accordingly
Multiple or Complex CSRs may require negotiations between the requestor and the
EarthLink Businessrsquo CSR Center
Unforeseen Circumstances beyond the reasonable control of EarthLink Business
Updated 9112 5
CSR Rejects
CSR requests that EarthLink Business is unable to process will normally be rejected to the CSR
requestor within twenty-four (24) business hours of receipt by EarthLink Business The Reject
Reason(s) will be identified on the response provided to the requestor
CSR Escalation
See EarthLink Business Escalation Guidelines and Contacts EarthLink Business will provide
CSR status within four (4) business hours of receiving the initial escalation
LSR Overview
In accordance with the FCC adopted LNP Working Group proposal that 14 fields and only those 14
fields must be exchanged to accomplish a simple port EarthLink Business will only require these 14
fields as part of a LSR REQTYP ldquoCrdquo for simple porting The FCC will permit the use of a passcode field
as well only if the passcode is requested and assigned by an end-user These rules cover all simple ports
between wireline providers wireline and wireless providers and VoIP providers and other providers
Additional LSR fields will be required as outlined to accomplish ComplexNon-Complex porting
EarthLink Business currently has no plans to implement passcode validation
The following methods and procedures are to be utilized for LNP Port Out Orders where the telephone
number(s) in question are provisioned on EarthLink Business‟ network Port Orders for Telephone
numbers residing on the Incumbent LEC‟s (ILEC) network (ie UNE-P replacement product or Total
Service Resale) will be rejected and must be submitted to the appropriate ILEC
For purposes of determining the appropriate provider to whom a port out request should be submitted the
new LSP should verify the SPID of the provider in NPAC that is currently associated with the telephone
number(s) to be ported If an active record is not present in NPAC the gaining LEC should verify the
NPANXX code holder in the LERG and submit the request to that service provider The EarthLink
Business SPIDs are 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B however SPIDs
4285 7727m 7795 and 631B are only supported in ePort via Manual LSR submission at this time Orders
for these SPIDs must currently be submitted using the Manual LSR option in ePort however there is no
CSR automation available for LSR population at this time LSPs must utilize the Manual LSR forms for
submission As ePort is updated EarthLink Business will continue to update all associated
documentation and notify existing users of any changes
Note Prior to standard LSR submission the new LSP must have viewed a valid CSR within the previous
five (5) business days
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 3
Local Number Portability
The Telecommunications Act of 1996 mandates Local Number Portability (LNP) the ability of a
telephone customer in the US to retain their local phone number when switching from one Local Service
Provider (LSP) to another within the same rate center LNP increases competition among LSPs by
removing the inconvenience of receiving a new telephone number when changing service providers
Geographic Number Portability (outside of the rate center) is not an option at this time However in the
future number portability may be extended so allow customers to retain their phone number regardless of
where they move across the country
LNP functionality is accomplished via the Number Portability Administration Center (NPAC) operated
by NeuStar Inc under the auspices of the Federal Communications Commission (FCC) End User calls
are routed over the SS7 network utilizing Location Routing Numbers (LRN) s to identify where on the
network the particular end user‟s service resides LRNs change when Network Service Providers (NSP)
s are changed identifying the host switch location Data regarding ported telephone numbers is stored in
the NPAC database and is broadcast to service provider and vendor Local Service Management System
(LSMS) databases which typically download to the Service Control Points (SCPs) When end user calls
are placed to ported telephone numbers the SCP is queried (called a ldquodiprdquo) to obtain the current LRN for
the number dialed and is routed accordingly
LNP Documentation Overview
The information contained in this handbook is available to Local Service Providers (LSPs) for the express
purpose of submitting Port Out requests to EarthLink Business The information provided herein is
specific to the EarthLink Business‟ Local Number Portability (LNP) processes inclusive of required
forms intervals contact information and policies It is intended to provide general guidelines for LSPs
who wish to port Telephone Numbers that are currently assigned to a EarthLink Business local customer
For questions about the forms or documents please refer to the EarthLink Business‟ Escalation
Guidelines and Contacts list
This document is not intended to address all issues related to the LNP Port Out process and EarthLink
Business reserves the right to amend this document at any time at its discretion In addition this
document does not supersede the terms and conditions of any agreement between EarthLink Business and
any other service provider
User Profile
Each LSP must obtain a valid Log-In ID and Password prior to utilizing ePort EarthLink Business‟ on-
line order processing application Currently ePort is available for accounts active with EarthLink
Business‟ SPIDs 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B The ldquoePort User
Profilerdquo form must be completed and submitted to EarthLink Business for access to be provided The
User Profile form is available via the main login page of ePort (httpsportoutearthlinkbusinesscom)
through the ldquoFor Access to ePortrdquo link Once the User Profile is verified and approved by EarthLink
Business a login ID and Password will be assigned to each LSP and e-mailed to the primary contact
listed on the User Profile Each LSP will be able to view its own CSRLSR requests status and history
only and will not have access to information for any other LSP
Updated 9112 4
CSR Overview
EarthLink Business will provide a Customer Service Record (CSR) for telephone numbers that are active
on its network A LSP requesting a CSR for a EarthLink Business local customer must complete the CSR
request form Once a LSP receives a valid ePort login from EarthLink Business the CSR can be created
and viewed on-line via ePort Currently real time CSRs in ePort are available for active EarthLink
Business‟ accounts for SPIDs 4051 4106 4957 7979 8366 and 2694 At this time CSR requests for
SPID 4285 7727 7795 and 631B can only be submitted using the Manual CSR process in ePort Any
CSR request that cannot processed via the ldquoCreate CSRrdquo process in ePort will be re-routed to the ldquoCreate
Manual CSRrdquo process if the TN(s) being requested are active with a EarthLink Business SPID
EarthLink Business will only accept CSR requests from a LSP acting as an authorized agent for the end
user customer The requesting LSP must have a Letter of Authorization (LOA) and retain it on file
EarthLink Business will provide the CSR to the originator of the request provided the mandatory fields on
the CSR request form are completed
In ePort a CSR is a prerequisite to standard LSR submission ePort will not launch a LSR from a CSR
viewed more than 5 business days prior to the current date If a CSR in ePort is more than 5 business
days old a new CSR must be retrieved to ensure that information is current A CSR is not required prior
to Manual LSR submission EarthLink Business highly recommends that the LSP request a CSR prior to
sending a manual LSR to reduce rejects
Note If after obtaining the CSR from EarthLink Business the requested TNs are identified as being
provided via an Incumbent Provider‟s UNE-P replacement product or Total Service Resale the LSR must
be submitted to the Incumbent LEC
CSR Response
The CSR response will contain the following data
Billing Information ndash only the Account Number is used for LSR submission The billing
address should never be used as the End User address on an LSR
Service Location Information ndash The Service Location Name and Address is needed for
LSR submission
Line and Features Information as applicable
NOTE Upon receipt of a partial-port request any hunting feature arrangement on
the account will be disconnected unless a request to re-sequence is noted on the LSR
Circuit Information as applicable
CSR information requested via e-Port will be returned on a real-time basis unless requested as a
Manual CSR CSR(s) requested manually will normally be returned within twenty-four (24)
business hours following receipt of the request with the following exceptions
CSR requests received after 300 PM (EST) will be considered received as of 800 am
on the following business day and the interval clock will launch accordingly
Multiple or Complex CSRs may require negotiations between the requestor and the
EarthLink Businessrsquo CSR Center
Unforeseen Circumstances beyond the reasonable control of EarthLink Business
Updated 9112 5
CSR Rejects
CSR requests that EarthLink Business is unable to process will normally be rejected to the CSR
requestor within twenty-four (24) business hours of receipt by EarthLink Business The Reject
Reason(s) will be identified on the response provided to the requestor
CSR Escalation
See EarthLink Business Escalation Guidelines and Contacts EarthLink Business will provide
CSR status within four (4) business hours of receiving the initial escalation
LSR Overview
In accordance with the FCC adopted LNP Working Group proposal that 14 fields and only those 14
fields must be exchanged to accomplish a simple port EarthLink Business will only require these 14
fields as part of a LSR REQTYP ldquoCrdquo for simple porting The FCC will permit the use of a passcode field
as well only if the passcode is requested and assigned by an end-user These rules cover all simple ports
between wireline providers wireline and wireless providers and VoIP providers and other providers
Additional LSR fields will be required as outlined to accomplish ComplexNon-Complex porting
EarthLink Business currently has no plans to implement passcode validation
The following methods and procedures are to be utilized for LNP Port Out Orders where the telephone
number(s) in question are provisioned on EarthLink Business‟ network Port Orders for Telephone
numbers residing on the Incumbent LEC‟s (ILEC) network (ie UNE-P replacement product or Total
Service Resale) will be rejected and must be submitted to the appropriate ILEC
For purposes of determining the appropriate provider to whom a port out request should be submitted the
new LSP should verify the SPID of the provider in NPAC that is currently associated with the telephone
number(s) to be ported If an active record is not present in NPAC the gaining LEC should verify the
NPANXX code holder in the LERG and submit the request to that service provider The EarthLink
Business SPIDs are 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B however SPIDs
4285 7727m 7795 and 631B are only supported in ePort via Manual LSR submission at this time Orders
for these SPIDs must currently be submitted using the Manual LSR option in ePort however there is no
CSR automation available for LSR population at this time LSPs must utilize the Manual LSR forms for
submission As ePort is updated EarthLink Business will continue to update all associated
documentation and notify existing users of any changes
Note Prior to standard LSR submission the new LSP must have viewed a valid CSR within the previous
five (5) business days
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 4
CSR Overview
EarthLink Business will provide a Customer Service Record (CSR) for telephone numbers that are active
on its network A LSP requesting a CSR for a EarthLink Business local customer must complete the CSR
request form Once a LSP receives a valid ePort login from EarthLink Business the CSR can be created
and viewed on-line via ePort Currently real time CSRs in ePort are available for active EarthLink
Business‟ accounts for SPIDs 4051 4106 4957 7979 8366 and 2694 At this time CSR requests for
SPID 4285 7727 7795 and 631B can only be submitted using the Manual CSR process in ePort Any
CSR request that cannot processed via the ldquoCreate CSRrdquo process in ePort will be re-routed to the ldquoCreate
Manual CSRrdquo process if the TN(s) being requested are active with a EarthLink Business SPID
EarthLink Business will only accept CSR requests from a LSP acting as an authorized agent for the end
user customer The requesting LSP must have a Letter of Authorization (LOA) and retain it on file
EarthLink Business will provide the CSR to the originator of the request provided the mandatory fields on
the CSR request form are completed
In ePort a CSR is a prerequisite to standard LSR submission ePort will not launch a LSR from a CSR
viewed more than 5 business days prior to the current date If a CSR in ePort is more than 5 business
days old a new CSR must be retrieved to ensure that information is current A CSR is not required prior
to Manual LSR submission EarthLink Business highly recommends that the LSP request a CSR prior to
sending a manual LSR to reduce rejects
Note If after obtaining the CSR from EarthLink Business the requested TNs are identified as being
provided via an Incumbent Provider‟s UNE-P replacement product or Total Service Resale the LSR must
be submitted to the Incumbent LEC
CSR Response
The CSR response will contain the following data
Billing Information ndash only the Account Number is used for LSR submission The billing
address should never be used as the End User address on an LSR
Service Location Information ndash The Service Location Name and Address is needed for
LSR submission
Line and Features Information as applicable
NOTE Upon receipt of a partial-port request any hunting feature arrangement on
the account will be disconnected unless a request to re-sequence is noted on the LSR
Circuit Information as applicable
CSR information requested via e-Port will be returned on a real-time basis unless requested as a
Manual CSR CSR(s) requested manually will normally be returned within twenty-four (24)
business hours following receipt of the request with the following exceptions
CSR requests received after 300 PM (EST) will be considered received as of 800 am
on the following business day and the interval clock will launch accordingly
Multiple or Complex CSRs may require negotiations between the requestor and the
EarthLink Businessrsquo CSR Center
Unforeseen Circumstances beyond the reasonable control of EarthLink Business
Updated 9112 5
CSR Rejects
CSR requests that EarthLink Business is unable to process will normally be rejected to the CSR
requestor within twenty-four (24) business hours of receipt by EarthLink Business The Reject
Reason(s) will be identified on the response provided to the requestor
CSR Escalation
See EarthLink Business Escalation Guidelines and Contacts EarthLink Business will provide
CSR status within four (4) business hours of receiving the initial escalation
LSR Overview
In accordance with the FCC adopted LNP Working Group proposal that 14 fields and only those 14
fields must be exchanged to accomplish a simple port EarthLink Business will only require these 14
fields as part of a LSR REQTYP ldquoCrdquo for simple porting The FCC will permit the use of a passcode field
as well only if the passcode is requested and assigned by an end-user These rules cover all simple ports
between wireline providers wireline and wireless providers and VoIP providers and other providers
Additional LSR fields will be required as outlined to accomplish ComplexNon-Complex porting
EarthLink Business currently has no plans to implement passcode validation
The following methods and procedures are to be utilized for LNP Port Out Orders where the telephone
number(s) in question are provisioned on EarthLink Business‟ network Port Orders for Telephone
numbers residing on the Incumbent LEC‟s (ILEC) network (ie UNE-P replacement product or Total
Service Resale) will be rejected and must be submitted to the appropriate ILEC
For purposes of determining the appropriate provider to whom a port out request should be submitted the
new LSP should verify the SPID of the provider in NPAC that is currently associated with the telephone
number(s) to be ported If an active record is not present in NPAC the gaining LEC should verify the
NPANXX code holder in the LERG and submit the request to that service provider The EarthLink
Business SPIDs are 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B however SPIDs
4285 7727m 7795 and 631B are only supported in ePort via Manual LSR submission at this time Orders
for these SPIDs must currently be submitted using the Manual LSR option in ePort however there is no
CSR automation available for LSR population at this time LSPs must utilize the Manual LSR forms for
submission As ePort is updated EarthLink Business will continue to update all associated
documentation and notify existing users of any changes
Note Prior to standard LSR submission the new LSP must have viewed a valid CSR within the previous
five (5) business days
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 5
CSR Rejects
CSR requests that EarthLink Business is unable to process will normally be rejected to the CSR
requestor within twenty-four (24) business hours of receipt by EarthLink Business The Reject
Reason(s) will be identified on the response provided to the requestor
CSR Escalation
See EarthLink Business Escalation Guidelines and Contacts EarthLink Business will provide
CSR status within four (4) business hours of receiving the initial escalation
LSR Overview
In accordance with the FCC adopted LNP Working Group proposal that 14 fields and only those 14
fields must be exchanged to accomplish a simple port EarthLink Business will only require these 14
fields as part of a LSR REQTYP ldquoCrdquo for simple porting The FCC will permit the use of a passcode field
as well only if the passcode is requested and assigned by an end-user These rules cover all simple ports
between wireline providers wireline and wireless providers and VoIP providers and other providers
Additional LSR fields will be required as outlined to accomplish ComplexNon-Complex porting
EarthLink Business currently has no plans to implement passcode validation
The following methods and procedures are to be utilized for LNP Port Out Orders where the telephone
number(s) in question are provisioned on EarthLink Business‟ network Port Orders for Telephone
numbers residing on the Incumbent LEC‟s (ILEC) network (ie UNE-P replacement product or Total
Service Resale) will be rejected and must be submitted to the appropriate ILEC
For purposes of determining the appropriate provider to whom a port out request should be submitted the
new LSP should verify the SPID of the provider in NPAC that is currently associated with the telephone
number(s) to be ported If an active record is not present in NPAC the gaining LEC should verify the
NPANXX code holder in the LERG and submit the request to that service provider The EarthLink
Business SPIDs are 4051 4106 4957 7979 8366 2694 4285 7727 7795 and 631B however SPIDs
4285 7727m 7795 and 631B are only supported in ePort via Manual LSR submission at this time Orders
for these SPIDs must currently be submitted using the Manual LSR option in ePort however there is no
CSR automation available for LSR population at this time LSPs must utilize the Manual LSR forms for
submission As ePort is updated EarthLink Business will continue to update all associated
documentation and notify existing users of any changes
Note Prior to standard LSR submission the new LSP must have viewed a valid CSR within the previous
five (5) business days
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 6
LSR Process
Step Responsibility Rules
1 New LSP Must Request a CSR prior to LSR submittal
2 New LSP Completes amp Successfully submit LSR to EarthLink Business
3 ELB Receives acknowledges amp reviews the LSR for accuracy and completeness
If error go to step 4
If correct go to step 6
4 ELB Rejects LSR amp provides reason(s) for rejection within 24 business hours
5 New LSP Corrects error(s) and re-submit LSR to ELB with new version
Go to step 3
6 ELB Return a FOC with the due date amp order number within the outlined intervals
7 ELB Create internal order(s) to port out TN(s) to new LSP
8 New LSP Submits pending port request subscription in SOA
9 ELB Will concur release TN(s) in SOA and initiate 10-digit trigger prior to port date
10 New LSP Complete port request A cancellation or New Due Date supplement must be
submitted prior to the confirmed due date if the port date will be missed
11 ELB On due date plus one (DD+1) verifies TN(s) have been activated in SOA to the New
LSP
If No go to step 12
If Yes go to step 14
12 ELB Sends a Post FOC Jeopardy notice requesting a supplement or a cancellation
Note If no response to the Post FOC Jeopardy is received within 5 business days
the order will be cancelled and the New LSP will be required to submit a new LSR if
port is needed
13 New LSP Submit a supplement or a cancellation with new version Go to step 6
14 ELB Removes translations unlocks E911 sends care records
15 New LSP Locks E911 sends care records
Standard LSR Submission To launch a Standard LSR for a port out request a LSP must first view an EarthLink Business
CSR via ePort
LSR Error Responses
ePort will reflect a real-time acknowledgement of receipt of an LSR for processing via the
ldquoSTATUSrdquo link when an LSR is queried An LSR Error response will be provided within
twenty-four (24) business hours of EarthLink Business receipt of a port out request
Comment [jm1] Added
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 7
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Pending Install Requested TN(s) pending install are not eligible for migration
Pending Disconnect
Account ndash Not eligible for migration Requestor must contact EarthLink Business for
further action on account
TN - Not eligible for migration Requestor must contact EarthLink Business for further
action on TN(s)
Pending Move Add Change Not eligible for migration Dependent upon status the
requestor will be instructed to resubmit at a later date or client will be required to contact
EarthLink Business for assistance
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 8
Disconnected Not eligible for migration
Local Service Freeze Client will be required to contact EarthLink Business or where
EarthLink Business is the Wholesale Network Provider for another Local Service Provider
that LSP to remove local service freeze on account
Note
An Order initially rejected because of pending order activity against the line may be
resubmitted for processing once the pending order has been removed or completes
processing
LSR Confirmation Responses EarthLink Business will issue a LSR response (C ndash Confirmation) within 24hrs of submission
The real time status if the LSR will be available in ePort via the ldquoSTATUSrdquo link when the LSR is
queried
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 9
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
An order confirmation is valid until 1159 PM on the due date A supplemental order is required
if the port out is not completed on the confirmed due date If the new LSP does not receive an
order response in the specified time frame on the due date a status e-mail should be sent See
EarthLink Business‟ Escalation Guidelines and Contacts
Port Order Interval
As previously noted the interval does not begin until EarthLink Business has received a clean
and accurate service request from the new LSP LSRs received after 300 PM (EST) will be
considered received as of 800 am the following business day and the interval clock will launch
accordingly
Due Date Intervals are
LSR (Local Service Request)
o REQTYP bdquoBB‟ (Loop with Number Port) = 5 Business days
o REQTYP bdquoCB‟ (Number Port Only ndash ComplexNon-Complex) = 3 business days
o REQTYP bdquoCBrdquo (Number Port Only ndash Simple Port) = same day if submitted
before 1pm1 business day if submitted after 1pm
Supplemental Order
The New LSP must issue a supplemental order to EarthLink Business to identify due date
changes as well as any modifications or corrections to information provided on the previous
version of the port out request A supplemental order may only be sent after the original LSR
has been rejected or confirmed
A Supplement to a LSR restarts the due date interval
If the port is not completed (activated in NPAC by the New Local Service Provider) on the
confirmed due date the new LSP will receive a J - Jeopardy Notification If EarthLink Business
does not receive a supplemental order or TNs are not activated within 5 business days following
the J - Jeopardy Notification the original port out request will be cancelled
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 10
EarthLink Business will also return these responses via e-mail if the requesting LSP has provided
a valid e-mail address in the E-MAIL field located in the CONTACT SECTION of the LSR
Cancellation Request
EarthLink Business will process cancellation requests from the new LSP up until four (4)
business hours prior to the confirmed due date and time Cancellations that are received by One
Communications within less than four (4) hours of confirmed due date and time are not
guaranteed In this scenario see EarthLink Business Escalation Guidelines and Contacts for
contact information and speak with a representative for assistance
Partial Port Outs
EarthLink Business supports partial port outs where the end user elects to convert a subset of their
TNs to another service provider and retains some portion of TNs with EarthLink Business
EarthLink Business requires that the Full or Partial Port indicator is populated on the LSR to
assist in identifying the end result In addition EarthLink Business will require the new LSP to
address the end user‟s intentions for all services on the CSR (both voice and data) porting to new
LSP disconnecting or remaining with EarthLink Business
Note Partial port out request for complex accounts or accounts with multiple CSRs may
require negotiations between the new LSP and EarthLink Business port out
representative
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 11
Partial port out of TN(s) within a hunt group The new LSP must specify the new hunt
sequence or hunting will be terminated upon port out completion
Expedite Requests
Expedite request will only be considered after an order is confirmed by EarthLink Business
Prior to supplementing the LSR for an expedited due date contact the Port Out Escalation
mailbox PortOutEsccorpearthlinkcom for expedite approval EarthLink Business will respond
to the expedite request within 4 business hours If the expedite request involves an Out Of
Service (OOS) condition the new LSP must contact the 3rd
level escalation contact for a response
prior to the 4 business hour response interval
Once approved the new LSP is required to supplement the LSR for a new due date with a new
version and the expedite field populated
Directory Services
EarthLink Business does not require a Directory Services Request (DSR) for port outs The new
LSP is responsible for contacting and coordinating with the responsible carrier for directory
changes that may be required in connection with the port out
E911
EarthLink Business has adopted E911 NENA standards and will process Unlocks (U) Migrates
(M) and Disconnects (D)
On the due date EarthLink Business will send an unlock record to the ALI database to remove
the ported number once the order is posted as complete The gaining LEC must send a Migrate to
the E911 ALI database to update the ALI record
When the new service provider is wireless EarthLink Business will send a disconnect record to
the ALI database to remove the ported number on the due date E911 handling for wireless
services is the responsibility of the wireless service provider
Toll Free
Toll Free requests are not processed by the Port Out team Please re-direct the resporg of Toll
Free numbers to the appropriate team within EarthLink Business at
tollfreerequestscorpearthlinkcom
Escalation Guidelines amp Contacts
Escalations Guidelines
EarthLink Business will accept an escalation when
the requesting LSP does not receive a response within the standard interval
Allow a 4-hour response interval for 1stand 2
nd levels of escalation and a 2-hr response
interval for 3rd
and 4th levels of escalation All responses will be provided within standard
business hours
Contact EarthLink Business and provide
o LSP Contact Name and Telephone Number
o CCNA SPID
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 12
o BTN WTN
o Customer Name
o ePort LSR ID LSR Pon
o Originating date of request
o DescriptionReason for escalation
EarthLink Business‟ Port Out Team Contacts
Escalation
Level
Point of
Contact Title
Telephone
Number
Address
1
Provided on
Service
Order
Response
Portout
Coordinator NA Provided on Service Order Response
2 Port Out
Escalations
Port Out
Escalations NA portoutesccorpearthlinkcom
3 Jim Batley Team Lead 585-530-
2842 jbatleycorpearthlinkcom
4 Jennifer
Mahern
Manager -
Port Out
Team
585-
530-2946 jmaherncorpearthlinkcom
Port Out Escalations Email portoutesccorpearthlinkcom
ePort Web Address httpsportoutearthlinkbusinesscom
Business Center Hours
Monday ndash Friday 800 AM Eastern to 500 PM Eastern
Holiday Closings
New Year‟s Day
Martin Luther King Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Friday After Thanksgiving
Christmas Eve
Christmas Day
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 13
APPENDIX A
How to Login
Prior to using EarthLink Business‟ ePort users must obtain a valid login and password
This can be achieved by accessing the ldquoePort User Profilerdquo via the ldquoFor ePort Accessrdquo link on
the main login page of ePort (httpsportoutearthlinkbusinesscom) One submitted the
EarthLink Business‟ PortOut Team will review and provide a valid login ID and password via e-
mail to the Primary Contact listed on the profile
Log-In Screen
bull Type Username ndash Case sensitive
bull Type password ndash Case sensitive
bull Click Login
Note One user name amp password will be issued per CCNA Users have the ability to update
profiles to include multiple SPIDs If your attempt to create a Login ERRORs due to the CCNA
already being in use the requestor will need to alter the CCNA being used to create the login
For Example if ABC is not available use ABC1
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 14
APPENDIX B
User Profile
Once a LSP has a User Profile established in ePort and is able to login the User Profile can be
managed and updated by the LSP This includes updates to contact information change of
password and additional SPIDs that the LSP may be requesting TNs to be released to This will
prevent the need to contact EarthLink Business for additional login IDs for each SPID that the
LSR does porting with
Step 1 ndash Select the ldquoViewEdit Profilerdquo option in the main menu
Step 2 ndash Make the needed change in the appropriate field Please note that only the fields
highlighted in this document can be changed When adding additional SPIDs to a profile they
must be separated by commas
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 15
APPENDIX C
Standard CSR Request Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN Y
Must be an active EarthLink Business‟ Working Telephone Number
(WTN)
End User
Authorization
Y Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
How to Create a CSR
A CSR can be created by using a Working TN on the End User‟s account
End User Authorization must be clicked It is assumed that a LOA is on file with the
requesting company
Click bdquoSubmit‟
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 16
How to View a CSR
The LSP has the option to view the most recently created CSR or to generate a new CSR
for the most recently updated information on the account
CSR Response if TN is eligible for migration
Response will contain
EarthLink Business‟Account Number
End user name amp address (billing amp service location)
TN(s)
PIC information
Features
Line provisioned value
Note If a LPV value of ATM DSL TDM DSL GSH DSL T1 UNE or T1 Special is listed
then the only Request Type allowed on the LSR is a bdquoCB‟ =Number Port only bdquoBB‟ = Loop with
Number Portability requests are only allowed for TNs with a LPV of UNE
ECCKT information if eligible for re-use
Toll Free Information where applicable
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 17
APPENDIX D
LSR Field Requirements
(ComplexNon-ComplexSimple Ports)
Required Fields - ldquoYrdquo = Yes EPort Gui will not allow an LSR to be submitted unless the field is
populated Field is required for EarthLink LSR processing procedures and to ensure that the End User‟s
services are cared for properly
Required Fields ndash ldquoCrdquo = Conditional EPort Gui will not allow a subsequent version of the LSR to be
submitted unless these fields are populated These fields are only required on subsequent versions of the
LSR and on the initial (Ver 00) LSR
Validated Fields ndash These are fields which the information populated will be validated against the
EarthLink Business internal systems If the information populated does not match the EarthLink Business
internal systems the LSR will not pass validation and will be rejected back to the NNSP with an ERROR
LSR ADMINISTRATIVE SECTION
LSR Field Required Validated Usage Rule
CCNA Y N ePort will auto-populate based on
login ID PON Y N Allows up to 24 characters
PON may not already exist for CCNA
AN Y N ndash ComplexNon-
Complex
Y ndash Simple Ports
Allows up to 10 numeric characters
Only validated for Simple Ports
VER Y N ePort Auto-populates
ePort will allow orders to be supped
through Version 07
On Version 08 ePort will give the
following error
ldquoVersion exceeded ndash Please cancel and
submit with new PON numberrdquo
At Version 08 the LSR must be
cancelled
If Port Out is still required a new
LSR with a New PON must be
created
SUP C N Conditionally required when NNSP
submits a subsequent version of the LSR
requesting one of the following
- Sup 2 for a new DD - Sup 3 for a correction - Sup 1 for cancellation
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 18
DDD Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
ePort will Auto-populate
The DDD may be modified for a date
greater than interval but may not be
modified for a date less than interval
- BB Reqtype 5 business days
- CB Reqtype (ComplexNon-
Complex) 3 business days
- CB Reqtype (Simple Port)
Same Day if submitted before
1pm1 day if submitted after
1pm
NOTE Expedited due dates may be
requested via the Escalation
Process following receipt of a
confirmation and will be
addressed on an individual case
basis
EXP C N Required when requesting an expedited
DDD that is less than standard interval
Field can only be populated on subsequent
versions of an LSR after a FOC has been
received for standard interval REQTYP Y Y ndash ComplexNon-
Complex
N ndash Simple Ports
Valid Entries
Not Selected (Default)
CB ndash Number Portability Only
BB ndash Loop wNumber Portability
Note ndash CB is the only Reqtyp allowed
for Simple Ports
ACT Y N Valid Entries
Full Migration
Partial Migration
CC Y N Must be 4 characters NNSP Y N Must be 4 characters
If TN(s) migrating from facilities
based to resaleUNE-P replacement
product must note in REMARKS the
incumbent LEC‟s SPID
If using ePort to create the LSR user
must be logged into the correct ePort
access user name and password ONSP Y N Must be 4 characters and reflect the
current ONSP (SPID) that owns the TN
Valid entries are limited to 1 of 10
EarthLink Business SPIDs available in the
drop down field
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 19
AGAUTH Y N Must be checked
NPDI Y N Wireless to Wireline (A)
Wireless to Wireless (B)
Wireline to Wireless (C)
Wireline to Wireline (D) CONTACT SECTION
LSR Field Required Validated Usage Rule
TEL NO (INIT) Y N Must be a LSP Point of Contact
EMAIL N N E-mail status notifications are only sent
via e-mail if this field is populated If left
blank all status updates will need to be
viewed via the ePort GUI
REMARKS C N Free form with no character limitations
Required when a SUP 3 is submitted
END USER DETAILS
LSR Field Required Validated Usage Rule
EU NAME C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Account Name or the
Location Name listed on the CSR
SANO C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Number
from the Service Address on the CSR
SASN C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address Street Name
from the Service Location Address on the
CSR
SATH C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the Service Address
Thoroughfare from the Service Address
on the CSR
CITY C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be City from the Service Address on
the CSR
STATE C Y ndash ComplexNon-
Complex
N ndash Simple Ports
Must be the State from the Service
Address on the CSR
ZIP Y Y ndash all ports Must be the valid 5 digit zip code of the
Service Location Address on the CSR
NUMBER PORTABILITY
LSR Field Required Validated Usage Rule
PORTED NBR Y Y ndash all ports Must be a valid 10 digit number from
CSR
DATA TO BE
DISCONNECTED
Y N Yes or No must be selected Please note
that if a NNSP selects YES the End Users
integrated data will be disabled at time of
port
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 20
How to Create a Standard LSR
From the CSR response select CREATE LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 21
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 22
Number Portability
o Populate all required fields indicated by an bdquo‟
o All Tns in the ldquoCustomer LinesTXNUrdquo field must be account for and moved to one of the
following 3 sections before the LSR can be created PORTED NBR Disconnect Lines Un-
Addressed by new Carrier There cannot be any TNs listed in the Customer LinesTXNU
field for the LSR to create
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 23
Successful Submission will result in an LSRID being created
To obtain LSR status via ePort
o Select SEARCH LSR from the menu and enter the criteria being used to search for the LSR
o Select SEARCH
o Acknowledged Status ndash LSR has been received but has not been processed no update in
STATUS
o E-Error Status ndash LSR has been rejected due to Errors Select the LSRID link under
STATUS to view the Error
o C-Confirmation ndash LSR has been processed and confirmed Select the LSRID link under
STATUS to view the confirmation
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 24
APPENDIX E
Manual CSR Overview and Field Requirements
Manual CSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual CSR when
a standard ePort generated CSR is not available Manual CSR submissions will only be processed if and
when a standard ePort generated CSR is not available The new LSP should always attempt to obtain a
CSR using the standard CSR form in ePort At this time ePort generated CSRs are not available for SPID
4285 and a Manual CSR request will need to be submitted
If a Manual CSR has been submitted for an invalid Working Telephone Number (WTN) Account
Number or can be retrieved using the standard CSR form the Manual CSR request will be rejected All
valid Manual CSR responses will follow the same response intervals as outlined for standard CSRs on
page 4
Manual CSR Field Requirements
LSPs must first acquire a valid login from Once Communications by submitting the ePort User
Profile Form (see Appendix A)
CSR Request
Field
Required Usage Rule
WTN C
Must be an active EarthLink Business‟ Working Telephone Number
(WTN) If the WTN is not provided the End User Account Number
is required
Account
Number C
Must be an active EarthLink Business‟ Account Number associated
with the End User‟s EarthLink Business‟ bill If the Account
number is not provided a WTN is required
End User
Authorization Y
Requesting LSP must have a Letter of Authorization (LOA) certifying
it to act as an authorized agent for the customer and must retain it
on file
NOTE If this field is not positively populated the LSP will not be
able to requestview a CSR
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 25
To Submit a Manual CSR
From the ePort Main Menu select CSR
Select CREATE MANUAL CSR
Enter a Working Telephone Number (WTN) or an active End User Account Number End User
Authorization must be selected and SUBMIT
Successful submission will result in the following response which will include a CSRID
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 26
To View a Manual CSR Response
From the CSR Menu select CSR SEARCH
Enter the CSRID WTN or Account Number from the Manual CSR Request and select SEARCH ( only
one of the noted criteria are needed to retrieve Manual CSRs)
If the Manual CSR Response is available the CSR COMPLETE column will indicate YES and the CSR
can be viewed by selecting the CSRID link on the right
The CSR response will be in the following format Once a response has been provided any additional
information needed will require a new Manual CSR Request Depending on the size of the response
scrolling through the response may be needed to view all details If a CSR has not been processed for any
reason and is being rejected back to the requesting LSP the Lines and Features section will be blank and
notes will be populated
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 27
All CSRs may also be viewed by selecting the CSR HISTORY option from the CSR Menu
Both ePort auto CSRs and Manual CSRs can be viewed
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 28
APPENDIX F
Manual LSR Overview
Manual LSR Overview
EarthLink Business has added ePort functionality that allows the new LSP to request a Manual LSR
This function should be used when a standard ePort generated CSR is not available and the subsequent
LSR cannot be created or records issues exist that prevent an LSR from being submitted after being
created Manual LSR submissions will only be processed if and when the standard ePort LSR process is
not available
Manual LSRs are subject to the same business rules and intervals as standard LSRs as outlined on pages
5-9 and have the same required fields as standard LSRs
Additional fields have been made available based on the current LSOG format for Manual LSRs and are
in line with all LSOG naming conventions and character requirements
To Submit a Manual LSR
From the Main Menu select LSR
Select MANUAL LSR
Local Service Request
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Select NEXT
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 29
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 30
End User Information
o Populate all required fields indicated by an bdquo‟
o Populate all optional fields that will provide additional information
o Populate the EMAIL field to receive status responses via e-mail
o Select NEXT
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 31
Number Portability
o Populate all required fields indicated by an bdquo‟
o When populating the PORTED NBR field select SAVE and NEXT after each TN entry to allow
additional TNs to be added to the LSR request
o Populate all optional fields that will provide additional information
o Select CREATE LSR
Successful Submission will result in an LSRID being created
To View Manual LSR Responses
Please refer to HOW TO CREATE A STANDARD LSR to review how to obtain status and view
the LSR
Updated 9112 32
Updated 9112 32
